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196–197 error messages
Error code
Description
196.10
The 2500-sheet tray lift plate did not move to the
correct position.
196.11
The 2500-sheet tray transfer guide did not move to the
correct position.
196.60
Communication error occurred between the induction
heater and the controller board.
196.61
The induction heater monitor malfunctioned.
196.62
The power supplied to the induction heater is
abnormal.
196.63
The voltage supplied to the induction heater is
abnormal.
197.10
3000-sheet tray elevator did not move to the correct
position.
MPF lift plate failure service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Step 2
a
Make sure that the MPF lift plate, including the cam and gears, are
properly installed.
b
Check the plate, including the cam and gears, for damage, and replace
if necessary.
Does the problem remain?
Step 3
Observe the MPF lift plate solenoid.
Is it working properly?
Step 4
a
Reseat the MPF lift plate solenoid cable.
b
Check the cable for damage, and replace if necessary.
Does the problem remain?
Action
See
"2500-sheet tray lift plate failure service check"
on page
See
"2500-sheet tray transfer guide motor failure
service check" on page
See
"Induction heater failure service check" on
page
176.
See
"3000‑sheet tray elevator failure service check"
on page
Yes
Go to step 2.
Go to step 3.
Go to step 5.
Go to step 5.
Diagnostic information
167
177.
179.
175.
No
The problem is solved.
The problem is solved.
Go to step 4.
The problem is solved.
7421
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