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MX910de
Lexmark MX910de Manuals
Manuals and User Guides for Lexmark MX910de. We have
2
Lexmark MX910de manuals available for free PDF download: Service Manual, User Manual
Lexmark MX910de Service Manual (827 pages)
Brand:
Lexmark
| Category:
All in One Printer
| Size: 62.71 MB
Table of Contents
Service Manual
1
Product Information
2
Edition Notice
2
September
2
Table of Contents
3
Notices and Safety Information
21
Laser Notices
21
Safety Information
24
Preface
27
Service Manual Conventions
27
Change History
27
General Information
31
Paper and Specialty Media Guide
31
Using Specialty Media
31
Tips on Using Letterhead
32
Paper Guidelines
33
Moisture Content
34
Selecting Paper
34
Selecting Preprinted Forms and Letterhead
34
Using Recycled Paper and Other Office Papers
35
Storing Paper
36
Supported Paper Sizes, Types, and Weights
37
Data Security Notice
42
Tools Required for Service
43
Diagnostic Information
45
Troubleshooting Overview
45
Performing the Initial Troubleshooting Check
45
Fixing Print Quality Issues
45
Initial Print Quality Check
46
Gray Background Check
46
Blank Pages Check
49
Solid Black Pages Check
50
Shadow Images Check
52
Skewed Print Check
54
Streaked Horizontal or Vertical Lines Check
55
Toner Smear Check
57
Toner Specks Check
58
Fixing Image Quality Issues
59
Initial Image Quality Check
59
Flatbed Scanner Image Quality Check
60
Paper Jams
61
Avoiding Jams
62
Understanding Jam Messages and Locations
62
Paper Jams
64
202 Paper Jams
71
23Y Paper Jams
79
241-242 Paper Jams
82
243-245 Paper Jams
93
28Y Paper Jams
107
Understanding the Printer Messages
119
Cartridge Low [88.Xy]
119
Cartridge Nearly Low [88.Xy]
119
Cartridge very Low [88.Xy]
119
Change [Paper Source] to [Custom String] Load [Orientation]
119
Change [Paper Source] to [Custom Type Name] Load [Orientation]
119
Change [Paper Source] to [Paper Size] Load [Orientation]
119
Change [Paper Source] to [Paper Type] [Paper Size] Load [Orientation]
120
Close Door [X]
120
Complex Page, some Data May Not Have Printed [39]
120
Configuration Change, some Held Jobs Were Not Restored [57]
120
Defective Flash Detected [51]
120
Disk Full [62]
120
Disk Full, Scan Job Canceled
121
Disk Must be Formatted for Use in this Device
121
Disk Near Full. Securely Clearing Disk Space
121
Empty the Hole Punch Box
121
Error Reading USB Drive. Remove USB
121
Error Reading USB Hub. Remove Hub
121
Fax Memory Full
121
Fax Partition Inoperative. Contact System Administrator
122
Fax Server 'To Format' Not Set Up. Contact System Administrator
122
Fax Station Name Not Set Up. Contact System Administrator
122
Fax Station Number Not Set Up. Contact System Administrator
122
Incorrect Paper Size, Open [Paper Source] [34]
122
Insert Hole Punch Box
122
Insert Tray [X]
123
Insufficient Memory for Flash Memory Defragment Operation [37]
123
Insufficient Memory to Collate Job [37]
123
Insufficient Memory to Support Resource Save Feature [35]
123
Insufficient Memory, some Held Jobs Were Deleted [37]
123
Insufficient Memory, some Held Jobs will Not be Restored [37]
123
Insufficient Space between Paper Stacks in Tray 3
123
Load [Paper Source] with [Custom String] [Paper Orientation]
124
Load [Paper Source] with [Custom Type Name] [Paper Orientation]
124
Load [Paper Source] with [Paper Size] [Paper Orientation]
124
Load [Paper Source] with [Paper Type] [Paper Size] [Paper Orientation]
124
Load Multipurpose Feeder with [Custom String] [Paper Orientation]
124
Load Multipurpose Feeder with [Custom Type Name] [Paper Orientation]
125
Load Multipurpose Feeder with [Paper Size] [Paper Orientation]
125
Load Multipurpose Feeder with [Paper Type] [Paper Size] [Paper Orientation]
125
Load Staples
125
Load Staples [G11, G12]
126
[X] Maintenance Kit very Low [80.Xy]
126
Memory Full [38]
126
Memory Full, Cannot Print Faxes
126
Memory Full, Cannot Send Faxes
126
No Analog Phone Line Connected to Modem, Fax Is Disabled
126
Network [X] Software Error [54]
126
Not Enough Free Space in Flash Memory for Resources [52]
127
Open Door H and Remove Paper from Beneath Area H10
127
Paper Changes Needed
127
Parallel Port [X] Disabled [56]
127
Photoconductor Low [84.Xy]
127
Photoconductor very Low [84.Xy]
127
Printer Had to Restart. Last Job May be Incomplete
127
Reinstall Missing or Unresponsive Cartridge [31.Xy]
128
Reinstall Missing or Unresponsive Photoconductor [31.Xy]
128
Remove Defective Disk [61]
128
Remove Packaging Material, [Area Name]
128
Remove Packaging Material, Open Door C, Remove Metal Clips, Remove All Screws from Scanner Carriage
128
Remove Paper from All Bins
128
Remove Paper from bin [X]
128
Remove Paper from [Linked Set bin Name]
129
Remove Paper from Standard Output bin
129
Replace All Originals if Restarting Job
129
Replace Cartridge, 0 Estimated Pages Remain [88.Xy]
129
Replace Cartridge, Printer Region Mismatch [42.Xy]
129
Replace Jammed Originals if Restarting Job
130
Replace [X] Maintenance Kit, 0 Estimated Pages Remain [80.Xy]
130
Replace Missing Photoconductor [31.Xy]
130
Replace Missing Waste Toner Bottle [82.Xy]
130
Replace Missing Cartridge [31.Xy]
130
Replace Paper Pick Rollers in [Paper Source], Use Parts and Instructions in Tray 1 or Tray 2 Compartment [80]
130
Replace Photoconductor, 0 Pages Remain [84.Xy]
130
Replace Unsupported Cartridge [32.Xy]
131
Replace Unsupported Photoconductor [32.Xy]
131
Replace Waste Toner Bottle [82.Xy]
131
Restore Held Jobs
131
Scanner Disabled by Admin [840.01]
131
Scanner Disabled. Contact System Administrator if Problem Persists. [840.02]
131
Scanner Jam, Remove Jammed Originals from the Scanner [2Yy.XX]
131
Scanner Maintenance Required, Use ADF Kit [80]
131
Scanner Maintenance Required Soon, Use ADF Kit [80]
131
Serial Port [X] Disabled [56]
132
Some Held Jobs Were Not Restored
132
SMTP Server Not Set Up. Contact System Administrator
132
Standard Network Software Error [54]
132
Standard USB Port Disabled [56]
132
Supply Needed to Complete Job
132
The Device Is Operating in Safe Mode. some Print Options May be Disabled or Provide Unexpected Results
133
Too Many Flash Options Installed [58]
133
Too Many Trays Attached [58]
133
Tray [X] Paper Size Unsupported
133
Unformatted Flash Detected [53]
133
Unsupported Disk
133
Unsupported Option in Slot [X] [55]
134
Waste Toner Bottle Nearly Full [82.Xy]
134
Weblink Server Not Set Up. Contact System Administrator
134
User Attendance Messages
134
User Attendance Messages (0-99)
134
Cartridge or Photoconductor Error Service Check
135
Mismatched Paper Size Service Check
136
Complex Page Service Check
137
Insufficient Memory Service Check
137
Flash Memory Failure Service Check
138
PPDS Font Error Service Check
138
Insufficient Flash Memory Service Check
139
Network Service Check
140
Unsupported Internal Option Service Check
142
Disabled Port Service Check
143
Unrestored Held Jobs Service Check
143
Excess Options Service Check
144
Hard Disk Failure Service Check
145
Incompatible Hardware Option Service Check
145
Maintenance Kit Service Check
146
Printer Hardware Errors
146
111 Errors
147
12Y Errors
148
13Y Errors
153
153 Errors
156
16Y Errors
157
171-182 Errors
163
Errors
164
190–194 Error Messages
166
19Y Errors
166
2500-Sheet Tray Communication Error Service Check
166
196–197 Error Messages
167
MPF Lift Plate Failure Service Check
167
600 Errors
180
Errors
181
Steps before Starting the 9Yy Service Checks
183
Errors
185
911-963 Errors
190
Adf/Scanner Hardware Errors
192
Error Messages
192
816-824 Error Messages
193
ADF Controller Board Service Check
194
Adf/Scanner Image Controller Board Service Check
195
ADF CIS Service Check
196
Scanner Controller Board Service Check
197
Scanner CCD Service Check
198
Fax Error Log Codes
199
Scanner Lamp Service Check
199
Escalating a Fax Issue to Second-Level Support
203
Symptoms
204
3000-Sheet Tray Tray Set Failure Service Check
204
Service Menus
207
Understanding the Printer Control Panel
207
Using the Control Panel
207
Understanding the Colors of the Sleep Button and Indicator Lights
207
Understanding the Home Screen
208
Using the Touch-Screen Buttons
210
Menus List
211
Diagnostics Menu
212
Entering the Diagnostics Menu
212
Reset Separator Roll and Pick Assembly Counter
212
Reset Maintenance Counter
212
Reset Fuser Counter
212
Registration
213
Scanner Calibration
213
Print Tests
214
Print Quality Pages
214
Hardware Tests
215
Duplex Tests
216
Input Tray Tests
217
Output bin Tests
217
Sensor Tests
218
Motor Tests
219
Device Tests
223
Printer Setup
224
Reports
226
Event Log
226
Scanner Tests
227
Exit Diags
228
Configuration Menu
229
Entering the Configuration Menu
229
Hole Punch Configuration
229
Reset Maintenance Counter
229
USB Scan to Local
229
Print Quality Pages
229
Reports
230
Size Sensing
230
Tray Linking
230
Panel Menus
230
PPDS Emulation
231
Download Emuls
231
Safe Mode
231
Energy Conserve
231
Fax Low Power Support
231
Min Copy Memory
232
Numpad Job Assist
232
Format Fax Storage
232
Fax Storage Location
232
ADF Edge Erase
232
FB Edge Erase
233
Scanner Manual Registration
233
Disable Scanner
233
Paper Prompts
233
Envelope Prompts
233
Action for Prompts
234
Jobs on Disk
234
Disk Encryption
234
Font Sharpening
234
Require Standby
234
UI Automation
235
LES Applications
235
Key Repeat Initial Delay
235
Key Repeat Rate
235
Clear Supply Usage History
235
Clear Custom Status
235
USB Speed
236
Automatically Display Error Screens
236
Restore Factory Defaults
236
Exit Config
237
Entering Invalid Engine Mode
237
Entering Recovery Mode
237
Entering Safe Mode (Everready Mode)
238
Accessing the Network SE Menu
238
Service Engineer Menu
238
Accessing the Service Engineer (SE) Menu
238
Service Engineer (SE) Menu
238
Fax Service Engineer (SE) Menu
239
Repair Information
241
Removal Precautions
241
Data Security Notice
241
Handling ESD-Sensitive Parts
241
Restoring the Printer Configuration after Replacing the Controller Board
242
Restoring Solutions, Licenses, and Configuration Settings
245
Updating the Printer Firmware
246
Backing up Esf Solutions and Settings
247
Understanding the Marked or Colored Screws
248
Ribbon Cable Connectors
248
Zero Insertion Force (ZIF) Connectors
248
Horizontal Top Contact Connector
249
Horizontal Bottom Contact Connector
251
Vertical Mount Contact Connector
253
Horizontal Sliding Contact Connector
255
Low Insertion Force (LIF) Connector
257
Adjustments
258
ADF Height Adjustment
258
ADF Registration Adjustment
259
ADF Separator Roller Pressure Adjustment
260
Flatbed Registration Adjustment
261
Fuser Alignment Adjustment
262
MPF Separator Roller Pressure Adjustment
263
Pick Roller Pressure Adjustment
265
Scanner Carriage Belt Adjustment
267
3000-Sheet Tray Pick Roller Pressure Adjustment
268
2500-Sheet Tray Transfer Guide Belt Adjustment
270
Removal Procedures
271
Left Side Removals
272
Left Cover Removal
272
Rear Left Cover Removal
273
Main Power Supply Shield Removal
273
Main Power Supply Fan Removal
274
Main Power Supply Removal
275
Printhead Removal
275
Printhead Relay Board Removal
276
Right Side Removals
278
Port Access Door Removal
278
Fuser Removal
279
Induction Heater Removal
279
Registration Transport Assembly
282
Upper Right Cover Removal
283
Redrive Belt Cover Removal
283
Redrive Belt Removal
284
Transfer Roller Removal
284
Duplex Transport Assembly Removal
285
Duplex Transport Jam Removal Knob Removal
286
Duplex Transport Diverter Assembly Removal
287
Sensor (Fuser Exit) Removal
288
Fuser Exit Sensor Actuator Removal
288
Sensor (Duplex Pass through 1) Removal
289
Duplex Pass through 1 Actuator Removal
290
Duplex Transport Belt Removal
292
Duplex Transport Gears Removal
292
Motor (Duplex Transport) Removal
293
Right Door Lock Removal
295
Tray 2 Transport Guide
296
MPF Removal
297
MPF Tray Removal
298
Sensor (MPF Paper Length) Removal
299
MPF Feed Clutch Removal
300
MPF Lift Plate Solenoid Removal
301
MPF Gears Removal
302
Sensor (MPF Lift Plate) Removal
303
Sensor (MPF Empty) Removal
305
MPF Feed/Separator Assembly
306
MPF Lift Plate Assembly Removal
308
MPF Empty Actuator Removal
309
Duplex Transport Guide Removal
310
Registration Unit Latch Assembly Removal
310
Right Door Switch Actuator Removal
312
Right Door Removal
312
Registration Unit Assembly Removal
314
Registration Unit Sub-Assembly Removal
315
Sensor (Fusing Speed) Removal
317
Fusing Speed Actuator Removal
317
Sensor (Duplex Pass through 2) Removal
318
Registration Unit Belt Removal
319
Registration Unit Gears Removal
320
Registration Unit Lock Removal
321
Front Side Removals
323
Control Panel Frame Removal
323
Control Panel Board Removal
325
Touch Screen Removal
326
Top Front Door Removal
327
Bottom Front Door Removal
327
Front Inner Cover Removal
328
Waste Toner Door Mount Removal
328
Image Controller Board Removal
329
Door Switch Removal
329
Main Power Switch Removal
330
Sensor (Top Front Door) Removal
331
Motor (Toner Supply) Removal
332
Waste Toner Drive Removal
333
Sensor (Toner Cartridge Present) Removal
334
Toner Agitator Removal
335
Developer Unit Removal
336
Right Door Switch Removal
338
Speaker Cover Removal
338
Speaker Removal
340
Control Panel Removal
341
Rear Side Removals
344
Scanner Interface Cable Cover Removal
344
Controller Board Access Cover Removal
345
Engine Board Cover Removal
346
Upper Rear Cover Removal
346
IHPS Shield Removal
347
Induction Heater Magnetic Erase Board (IHMEB) Removal
348
Induction Heater Power Supply (IHPS) Removal
350
Noise Filter Board Removal
350
Expansion Controller Board Removal
351
Power-Saving Board Removal
352
Engine Controller Board Removal
353
Adf/Scanner Image Controller Board Removal
354
Hard Drive Removal
356
Controller Board Removal
356
Fax Card Removal
357
Motor (Fuser Pressure) Removal
358
Paper Exit Fan Duct Removal
359
Paper Exit Fan Removal
360
IHPS Frame Removal
360
Fuser Power Supply Fan Removal
361
Motor (Toner Cartridge) Removal
362
Motor (Redrive) Removal
364
Controller Board Frame Removal
365
Controller Board Fan Removal
366
Motor (Transport) Removal
367
Motor (Developer) Removal
368
High Voltage Board Removal
369
Motor (Registration) Removal
370
Motor (Feed) Removal
372
Tray 2 Transport Drive Removal
373
Motor (Tray 2 Transport) Removal
374
Feed Drive Assembly Removal
375
Sensor (Tray 1 and 2 Paper Temperature) Removal
376
Ozone Fan Removal
376
Ozone Fan Duct Removal
378
Center Cable Guide Bracket Removal
379
Main Drive Assembly Removal
379
Toner Cartridge Drive Assembly Removal
382
Duplex Transport Clutch Removal
383
Motor (Fuser) Removal
384
Fuser Drive Gearbox Removal
385
Toner Suction Fan Removal
387
Top Side Removals
389
Standard bin Base Removal
389
Transfer Belt Fan Removal
389
Bin Side Cover Removal
390
ADF and Scanner Removals
391
ADF Assembly Removal
391
ADF CIS Assembly Removal
394
ADF CIS Power Supply Board Removal
396
ADF Controller Board Removal
396
ADF Cushion Removal
396
ADF Duplex Scan Glass Removal
396
ADF Fan Removal
398
ADF Feed and Pick Roller Assembly Removal
398
ADF Feed Roller Removal
400
ADF Front Cover Removal
402
ADF Glass Cleaning Roller Removal
403
ADF Left Hinge Removal
406
ADF Pick Roller Removal
407
ADF Right Hinge Removal
409
ADF Rear Cover Removal
410
ADF Registration Guide Removal
410
ADF Scan/Exit Roller Belt Removal
411
ADF Separator Pad Removal
412
ADF Separator Roller Removal
412
ADF Top Cover Assembly Removal
413
ADF Top Cover Removal
413
ADF Tray Removal
414
ADF Tray Bottom Cover Removal
415
Sensor (ADF CIS Clean) Removal
415
Sensor (ADF Jam Access Cover) Removal
416
Sensor (ADF Scan Shaft Home) Removal
417
Sensor (ADF Top Cover Open) Removal
418
Sensor (Scan Glass Clean) Removal
419
Sensor (Scanner Cover Open) Removal
419
Sensor (Scanner Cover Switch) Removal
420
Sensor (Scanner Lamp Home) Removal
421
Sensor (Scanner Paper Length 1) Removal
422
Sensor (Scanner Paper Length 2) Removal
423
Sensors (ADF Tray Section) Removal
424
Sensors (ADF Top Open Cover Section) Removal
425
Scanner CCD Lens Assembly Removal
426
Scanner Controller Board Removal
428
Scanner Glass Removal
428
Scanner Left Cover Removal
429
Scanner Rear Cover Removal
430
Scanner Right Cover Removal
430
Scanner Top Cover Removal
430
Motor (ADF CIS Clean) Removal
431
Motor (ADF Scan Shaft Release) Removal
432
Motor (ADF Feed) Removal
433
Motor (ADF Scan) Removal
435
Motor (ADF Registration) Removal
436
Motor (CIS Glass Clean) Removal
439
Motor (Scanner Drive) Removal
440
Control Panel Base Removal
440
Control Panel Bottom Cover Removal
442
2500-Sheet Tray Removals
442
2500-Sheet Tray Caster Wheel Removal
442
2500-Sheet Tray Controller Board Removal
443
2500-Sheet Tray LED Cover Removal
444
2500-Sheet Tray Front Right Cover Removal
444
2500-Sheet Tray Left Cover Removal
445
2500-Sheet Tray Lower Right Cover Removal
445
2500-Sheet Tray Empty LED Removal
446
2500-Sheet Tray Rear Cover Removal
446
2500-Sheet Tray Rear Right Cover Removal
447
2500-Sheet Tray Division Board Removal
447
2500-Sheet Tray Main Tray Empty Sensor Bottom Actuator Removal
448
2500-Sheet Tray Elevator Home Sensor Actuator Removal
449
2500-Sheet Tray Transfer Guide Stop Removal
450
2500-Sheet Reserve Tray Paper Limit Sensor Actuator Removal
451
2500-Sheet Tray Vertical Media Transport Guide Assembly Removal
452
2500-Sheet Tray Transport Roller Removal
453
2500-Sheet Tray Jam Access Cover Removal
454
2500-Sheet Tray Jam Access Door Strap Removal
455
2500-Sheet Tray Paper Feed Assembly Removal
456
2500-Sheet Tray Pick Assembly Removal
456
2500-Sheet Tray Paper Stack Transfer Guide Removal
457
2500-Sheet Reserve Tray Empty Sensor Actuator Removal
459
2500-Sheet Tray Stopper Removal
459
Motor (2500-Sheet Tray Elevator) Removal
460
Motor (2500-Sheet Tray Feed) Removal
461
Motor (2500-Sheet Tray Transfer Guide) Removal
462
Motor (2500-Sheet Tray Transport) Removal
462
Sensor (2500-Sheet Tray Jam Access Door) Removal
463
Sensor (2500-Sheet Paper Stack Transfer) Removal
464
Sensor (2500-Sheet Tray Elevator Home) Removal
465
Sensor (2500-Sheet Tray Main Tray Empty, Bottom) Removal
465
Sensor (2500-Sheet Tray Main Tray Near Empty) Removal
466
Sensor (2500-Sheet Tray Main Tray Empty, Top) Removal
467
Sensor (2500-Sheet Tray Main Tray Elevator Limit) Removal
467
Sensor (2500-Sheet Tray Feed) Removal
468
Sensor (2500-Sheet Tray Reserve Tray Empty) Removal
469
Sensor (2500-Sheet Tray Reserve Tray Paper Limit) Removal
470
Sensor (2500-Sheet Tray Transfer Guide Home) Removal
470
Sensor (2500-Sheet Tray Set) Removal
471
Sensor (2500-Sheet Tray Transport) Removal
472
X 500-Sheet Tray Removals
473
Sensor (2 X 500-Sheet Tray Jam Access Door) Removal
473
X 500-Sheet Tray Caster Wheel Removal
474
Printer Rubber Stopper Removal
474
Tray Insert Paper Length Guide Removal
475
Tray Lock Removal
477
X 500-Sheet Tray Rollers Removal
479
Sensor (2 X 500-Sheet Tray Paper Length) Removal
479
X 500-Sheet Tray Left Cover Removal
481
X 500-Sheet Tray Empty LED Cover Removal
481
X 500-Sheet Tray Empty LED Removal
482
X 500-Sheet Tray Empty LED Mount Removal
482
X 500-Sheet Tray Rear Cover Removal
483
Motor (2 X 500-Sheet Tray Lift) Removal
483
Sensor (2 X 500-Sheet Tray Near Empty) Removal
484
Sensor (2 X 500-Sheet Tray Paper Width) Removal
485
X 500-Sheet Tray Feed and Transport Motors Removal
486
X 500-Sheet Tray Controller Board Removal
487
X 500-Sheet Tray Jam Access Door Removal
488
X 500-Sheet Tray Rear Right Cover Removal
489
X 500-Sheet Tray Bottom Right Cover Removal
490
X 500-Sheet Tray 3 Transport Assembly Removal
490
X 500-Sheet Tray 4 Transport Assembly Removal
491
X 500-Sheet Tray Transport Assembly Sensors Removal
492
X 500-Sheet Tray Tray Set Actuator Removal
493
Sensor (2 X 500-Sheet Tray Transport) Removal
494
X 500-Sheet Tray 3 Transport Belts and Gears Removal
495
X 500-Sheet Tray 4 Transport Belts and Gears Removal
496
3000-Sheet Tray Removals
498
3000-Sheet Tray Rollers Removal
498
3000-Sheet Tray Feed and Pick Belt Removal
500
3000-Sheet Tray Caster Wheel Removal
502
3000-Sheet Tray Release Handle Removal
503
3000-Sheet Tray Left Cover Removal
504
3000-Sheet Tray Right Cover Removal
505
3000-Sheet Tray Front Cover Removal
505
3000-Sheet Tray Rear Cover Removal
506
3000-Sheet Tray Door Removal
507
3000-Sheet Tray Left Top Cover Removal
508
Dehumidifier Removal
509
3000-Sheet Tray Empty LED Removal
510
Sensor (3000-Sheet Tray Empty) Removal
510
Sensor (3000-Sheet Tray Elevator Level) Removal
511
Sensor (3000-Sheet Tray Feed) Removal
512
3000-Sheet Tray Elevator Spring Removal
513
3000-Sheet Tray Controller Board Removal
513
3000-Sheet Tray Door Switch Removal
514
Motor (3000-Sheet Tray Elevator) Removal
515
3000-Sheet Tray Set Sensor Actuator Removal
515
Sensor (3000-Sheet Tray Set) Removal
516
Sensor (3000-Sheet Tray Near Empty) Removal
517
Motor Bracket Removal
519
3000-Sheet Tray Feed and Transport Motors Removal
519
3000-Sheet Tray Feed Roller Assembly Removal
520
3000-Sheet Tray Pick Roller Assembly Removal
523
Component Locations
529
Exterior Locations
529
Front View
529
Rear View
531
Maintenance
533
Inspection Guide
533
Scheduled Maintenance
534
Maintenance Kits
534
Resetting the Maintenance Counter
535
Lubrication Specification
535
Cleaning the Printer Parts
536
Cleaning the Printer
536
Cleaning the Scanner Glass
536
Cleaning the Charger and the Printhead Lens
537
Emptying the Hole Punch Box
540
Advertisement
Lexmark MX910de User Manual (363 pages)
MX910 Series
Brand:
Lexmark
| Category:
All in One Printer
| Size: 9.77 MB
Table of Contents
Table of Contents
2
Safety Information
7
Learning about the Printer
9
Finding Information about the Printer
9
Connecting the Printer to an Outlet
10
Selecting a Location for the Printer
10
Printer Configurations
11
Basic Model
12
Configured Model
12
Understanding the Basic Functions of the Scanner
13
Using the ADF and Scanner Glass
14
Understanding the Printer Control Panel
15
Using the Control Panel
15
Understanding the Colors of the Sleep Button and Indicator Lights
15
Understanding the Home Screen
16
Using the Touch-Screen Buttons
18
Setting up and Using the Home Screen Applications
20
Finding the IP Address of the Printer
20
Finding the IP Address of the Computer
20
Accessing the Embedded Web Server
20
Customizing the Home Screen
21
Understanding the Different Applications
21
Activating the Home Screen Applications
22
Finding Information about the Home Screen Applications
22
Setting up Forms and Favorites
22
Setting up Card Copy
23
Using Myshortcut
23
Setting up Multi Send
24
Setting up Scan to Network
24
Setting up Remote Operator Panel
25
Exporting and Importing a Configuration
26
Additional Printer Setup
27
Installing Internal Options
27
Installing a Memory Card
30
Installing an Optional Card
31
Installing an Internal Solutions Port
32
Removing a Printer Hard Disk
36
Installing Hardware Options
38
Attaching Cables
44
Setting up the Printer Software
45
Networking
46
Connecting the Printer Using the Wireless Setup Wizard
47
Connecting the Printer to a Wireless Network Using the Embedded Web Server
49
Verifying Printer Setup
50
Loading Paper and Specialty Media
51
Setting the Paper Size and Type
51
Configuring Universal Paper Settings
51
Loading Trays
51
Loading the Multipurpose Feeder
53
Linking and Unlinking Trays
56
Creating a Custom Name for a Paper Type
57
Assigning a Custom Paper Type
57
Paper and Specialty Media Guide
58
Using Specialty Media
58
Tips on Using Labels
59
Tips on Using Letterhead
59
Paper Guidelines
60
Grain Direction
61
Fiber Content
61
Selecting Paper
61
Selecting Preprinted Forms and Letterhead
61
Using Recycled Paper and Other Office Papers
61
Supported Paper Sizes, Types, and Weights
63
Paper Types and Weights Supported by the Printer
66
Supported Paper Types
68
Printing
70
Printing Forms and a Document
70
Printing from a Flash Drive or Mobile Device
71
Supported Flash Drives and File Types
72
Printing from a Mobile Device
72
Printing Confidential and Other Held Jobs
73
Printing Information Pages
74
Canceling a Print Job
75
Copying
76
Making Copies
76
Creating a Copy Shortcut
77
Customizing Copy Settings
78
Reducing or Enlarging Copies
79
Adjusting Copy Quality
79
Collating Copies
79
Placing Separator Sheets between Copies
80
Copying Multiple Pages Onto a Single Sheet
80
Placing a Header or Footer on Pages
81
Canceling a Copy Job While Pages Are Being Printed
81
Understanding the Copy Options
81
Save as Shortcut
82
E-Mailing
84
Setting up the Printer to E-Mail
84
Creating an E-Mail Shortcut
85
E-Mailing a Document
85
Customizing E-Mail Settings
86
Canceling an E-Mail
86
Understanding the E-Mail Options
86
File Name
87
Original Size
87
Page Setup
88
Scan Preview
88
Faxing
89
Setting up the Printer to Fax
89
Initial Fax Setup
90
Choosing a Fax Connection
91
Connecting to a Distinctive Ring Service
104
Setting the Outgoing Fax Name and Number
104
Setting the Date and Time
104
Sending a Fax
105
Sending a Fax at a Scheduled Time
106
Creating Shortcuts
107
Customizing Fax Settings
108
Canceling a Fax Job
109
Holding and Forwarding Faxes
109
Understanding the Fax Options
110
Delayed Send
111
Scanning
112
Using Scan to Network
112
Scanning to an FTP Address
112
Scanning to a Computer or Flash Drive
114
Understanding the Scan Options
115
Understanding the Printer Menus
117
Menus List
117
Paper Menu
118
Configure Mp Menu
121
Substitute Size Menu
122
Paper Texture Menu
122
Paper Loading Menu
123
Custom Types Menu
125
Custom Names Menu
125
Custom Scan Sizes Menu
125
Custom bin Names Menu
125
Universal Setup Menu
126
Bin Setup Menu
126
Reports Menu
128
Network/Ports Menu
129
T
131
Network Card Menu
131
Tcp/Ip Menu
131
Ipv6 Menu
132
Wireless Menu
133
Appletalk Menu
134
Standard Usb Menu
134
Smtp Setup Menu
140
Security Menu
141
Miscellaneous Security Settings Menu
142
Confidential Print Menu
143
Security Audit Log Menu
145
Set Date and Time Menu
146
Settings Menu
148
Copy Settings Menu
157
Fax Settings Menu
162
E‑Mail Settings Menu
170
Ftp Settings Menu
175
Flash Drive Menu
179
Print Settings
182
Setup Menu
184
Finishing Menu
186
Quality Menu
188
Job Accounting Menu
189
Utilities Menu
190
Postscript Menu
192
Pcl Emul Menu
192
Html Menu
195
Image Menu
196
Help Menu
196
Saving Money and the Environment
198
Saving Paper and Toner
198
Saving Energy
199
Recycling
200
Recycling Lexmark Products
201
Recycling Lexmark Packaging
201
Returning Lexmark Cartridges for Reuse or Recycling
201
Securing the Printer
202
Using the Security Lock Feature
202
Statement of Volatility
202
Erasing Volatile Memory
203
Erasing Non-Volatile Memory
203
Erasing Printer Hard Disk Memory
203
Configuring Printer Hard Disk Encryption
204
Finding Printer Security Information
204
Maintaining the Printer
205
Cleaning Printer Parts
205
Emptying the Hole Punch Box
209
Checking the Status of Parts and Supplies
210
Estimated Number of Remaining Pages
210
Ordering Supplies
211
Ordering a 300K Maintenance Kit
212
Storing Parts and Supplies
212
Replacing Supplies
213
Replacing the Staple Cartridge
215
Replacing the Toner Cartridge
221
Replacing the Waste Toner Bottle
223
Replacing the 300K Maintenance Kit
225
Replacing the ADF Scan Pad
235
Moving the Printer
237
Moving the Printer to Another Location
238
Shipping the Printer
238
Managing the Printer
239
Checking the Virtual Display
239
Setting up E-Mail Alerts
239
Viewing Reports
239
Copying Printer Settings to Other Printers
240
Configuring Supply Notifications from the Embedded Web Server
240
Restoring Factory Default Settings
241
Clearing Jams
242
Avoiding Jams
242
Understanding Jam Messages and Locations
243
[X]-Page Jam, Clear Jammed Paper from Multipurpose Feeder. [200.XX]
245
[X]-Page Jam, Open Door C and Clear All Jammed Paper. [2Yy.XX]
245
[X]-Page Jam, Slide the 3000-Sheet Tray and Open Door C. [2Yy.XX]
247
[X]-Page Jam, Open Door D and Clear All Jammed Paper. [24Y.XX]
249
[X]-Page Jam, Slide the 3000-Sheet Tray and Open Door D. [24Y.XX]
251
[X]-Page Jam, Slide the 3000-Sheet Tray and Open Door F. [24Y.XX]
252
[X]-Page Jam, Open Doors G, H, and J and Clear Jammed Paper. Leave Paper in Bin. [4Yy.XX]
255
[X]-Page Jam, Press Latch to Access Area G. Leave Paper in Bin. [40Y.XX]
258
[X]-Page Jam, Press Latch to Access Area G and Clear Jammed Staples. Leave Paper in Bin. [402.93]
261
[X]-Page Jam, Open Door H and Rotate Knob H6 Clockwise. Leave Paper in Bin. [426.XX-428.XX]
264
[X]-Page Jam, Press Latch at Area E to Open Adf's Top Cover. [28Y.XX]
269
Troubleshooting
271
Understanding the Printer Messages
271
Disk Must be Formatted for Use in this Device
273
Empty the Hole Punch Box
273
Fax Memory Full
274
Load Staples
277
Paper Changes Needed
279
Remove Paper from All Bins
280
Remove Paper from Standard Output bin
281
Replace All Originals if Restarting Job
281
Replace Jammed Originals if Restarting Job
282
Restore Held Jobs
283
Some Held Jobs Were Not Restored
284
Supply Needed to Complete Job
285
Unsupported Disk
286
Unformatted Flash Detected
286
Solving Printer Problems
287
Printer Display Is Blank
289
Hardware and Internal Option Problems
289
Internal Print Server Does Not Operate Correctly
290
Internal Solutions Port Does Not Operate Correctly
290
Tray Problems
291
Paper Feed Problems
292
Jammed Pages Are Not Reprinted
292
Paper Frequently Jams
293
Solving Print Problems
294
Envelope Seals When Printing
295
Incorrect Characters Print
296
Job Prints from the Wrong Tray or on the Wrong Paper
296
Large Jobs Do Not Collate
297
Print Job Takes Longer than Expected
298
Print Jobs Do Not Print
299
Tray Linking Does Not Work
300
Unexpected Page Breaks Occur
300
Print Quality Problems
301
Clipped Pages or Images
301
Gray Background on Prints
303
Horizontal Voids Appear on Prints
303
Incorrect Margins on Prints
304
Paper Curl
305
Printer Is Printing Blank Pages
306
Printer Is Printing Solid Black Pages
307
Print Irregularities
307
Print Is too Dark
309
Print Is too Light
310
Repeating Defects Appear on Prints
311
Shadow Images Appear on Prints
312
Skewed Print
313
Streaked Horizontal Lines Appear on Prints
314
Streaked Vertical Lines Appear on Prints
315
Toner Fog or Background Shading Appears on Prints
316
Toner Rubs off
317
Toner Specks Appear on Prints
317
Transparency Print Quality Is Poor
318
Uneven Print Density
318
Vertical Voids Appear on Prints
318
Solving Copy Problems
320
Copier Does Not Respond
320
Poor Copy Quality
321
Solving Fax Problems
322
Caller ID Is Not Shown
322
Cannot Send or Receive a Fax
323
Can Receive but Not Send Faxes
325
Can Send but Not Receive Faxes
326
Received Fax Has Poor Print Quality
327
Solving Scanner Problems
329
Cannot Scan from a Computer
329
Poor Scanned Image Quality
329
Scan Job was Not Successful
330
Scanner Unit Does Not Close
331
Scanning Takes too Long or Freezes the Computer
331
The Scanner Does Not Respond
332
Solving Home Screen Application Problems
333
Embedded Web Server Does Not Open
333
Contacting Customer Support
334
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