Page 1 Lexmark MX81x & MX71x MFP Machine Type 7463-03x, -23x, -43x, -63x, -83x, -x96 Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index December 18, 2012 www.lexmark.com P/N 12G3100...
Page 2: Product Information
December 18, 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 3: Table Of Contents
7463 Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............21 Laser notices............................21 Safety...............................24 Preface.......................27 Service manual conventions........................27 Change history............................27 General information...................29 Paper guidelines............................29 Paper characteristics............................29 Selecting paper ..............................Selecting preprinted forms and letterhead ......................31 Using recycled paper and other office papers ....................31 Storing paper ..............................32...
Page 4 7463 Streaked horizontal lines appear on prints ....................45 Streaked vertical lines appear on prints.......................47 Toner specks appear on prints ........................48 Vertical voids appear on prints ........................49 Toner fog or background shading appears on prints ...................50 Toner rubs off...............................51 Paper jams...............................51 Understanding jam numbers and locations......................52 200–201 paper jams...
Page 5 7463 41y.xx paper jams ............................. 43y.xx paper jams ............................. 451 paper jams ..............................455–457 paper jams ............................95 User attendance messages (0-99.99)......................98 User attendance messages (0‑99.99) ....................... Toner level sensing error check ........................103 Toner cartridge smart chip error service check ....................103 Imaging unit smart chip service check ......................104 Fuser unit smart chip service...
Page 6 7463 ADF and scanner error messages (84x) ......................133 Flatbed scanner and ADF communications failure service check ..............Flatbed scanner home position error service check ..................135 ADF elevator tray home position error service check..................136 ADF elevator tray motor stalled error service check ..................137 ADF elevator tray motor time-out error service check...................137...
Page 7 7463 ADF media present service check ........................206 ADF not responding service check ........................207 Option tray symptoms ............................207 250/550-sheet media type error service check ....................208 250/550-sheet tray undetected service check ....................210 HCIT incorrect media error service check .......................211 HCIT media type error service check ......................213 HCIT undetected service check........................215...
Page 8 7463 Sensor Tests ...............................240 OUTPUT BIN TESTS ............................240 Feed Tests ..............................240 Feed To All Bins ............................241 Sensor Test ..............................241 Diverter Test...............................241 FINISHER TESTS ............................... Staple Test ..............................Hole Punch Test............................242 Feed Test (finisher).............................242 Finisher Sensor Test ...........................243 BASE SENSOR TEST............................243 DEVICE TESTS ..............................
Page 9 7463 Roller Kit Counter Value..........................252 Reset Roller Kit Counter..........................252 Reset Separator Roll and Pick Assembly Counter ...................252 USB Scan to Local............................Print Quality Pages............................Reports ................................Menu Settings Page............................253 Event Log ..............................Size sensing ..............................Panel Menus ..............................PPDS Emulation ..............................254 Download Emuls .............................255...
Page 10 7463 Accessing the Network SE menu......................265 Service Engineer menu..........................265 Accessing the service engineer (SE) menu......................265 Service engineer (SE) menu ..........................265 Repair information...................267 Removal precautions..........................267 Handling ESD‑sensitive parts ..........................267 Controller board/control panel replacement ....................268 eSF solutions backup ............................268 Ribbon cable connectors ..........................269 Zero Insertion Force (ZIF) connectors ......................269...
Page 11 7463 Base printer - front removals........................314 Duplex exit diverter removal ..........................314 Front door removal............................316 Inner guide deflector removal ........................318 Laser printhead removal..........................320 Media aligner roller removal ..........................323 Media turn guide removal ..........................325 Media vertical guide removal .........................326 MPF feeder lift plate removal.........................328 MPF pick roller removal..........................331...
Page 12 7463 Right frame extension (MX71x) ........................381 Right frame extension removal (MX81x) ......................383 Base printer - left removals........................385 Controller board removal ..........................386 Controller board access cover removal ......................387 Controller board access shield removal......................388 Fuser drive motor removal ..........................388 Main cooling fan removal ..........................390 Main drive motor removal..........................391...
Page 13 7463 ADF scanner CCD removal..........................450 ADF controller card removal ........................454 ADF door removal ............................455 ADF feed belt removal..........................456 ADF float plate with springs removal ......................457 ADF front cover removal ..........................459 ADF front side drive parts pack removal ....................460 ADF input tray removal ..........................461 ADF left hinge removal..........................463...
Page 14 7463 Flatbed scanner glass removal ........................513 Flatbed scanner PCBA removal ........................515 Flatbed tension pulley with belt removal....................516 250/550-sheet media tray option removals (MX710 and MX711)............520 250/550-sheet media tray option removal.....................521 Media tray separation roller removal......................521 Media tray assembly removal.........................521 Media tray front cover removal........................522 Drawer pick roller removal ..........................522...
Page 15 7463 Sensor (pick roll position) removal ........................561 Drawer assembly rear cover removal ......................562 Drawer assembly left cover removal ......................563 Drawer controller PCBA removal........................564 Drawer upper interface cable removal......................565 Drawer lower interface cable removal ......................566 Drawer media feeder removal ........................567 Drawer transport motor removal ........................569 Sensor (drawer pass through) removal ......................570...
Page 16 7463 Stapler/offset stacker controller PCBA removal .....................613 Sensor (bin full send) removal ........................614 Sensor (bin full receive) removal ........................615 Stapler-unique FRU removals .........................617 Stapler right cover removal........................617 Stapler cartridge access door removal .......................619 Stapler carriage assembly removal ......................620 Sensor (cartridge door interlock) removal ....................621 Stapler door close limit switch removal .....................621...
Page 17 7463 Lubrication specification........................670 Cleaning the printer..........................670 Cleaning the exterior of the printer........................670 Cleaning the scanner glass..........................670 Cleaning the printhead lenses ........................671 Parts catalog....................672 Legend..............................673 Assembly 1: Covers (MX71x).........................675 Assembly 2: Covers (MX81x).........................677 Assembly 3: Paper path.........................681 Assembly 4: Fusers..........................683 Assembly 5: Electronics.........................685 Assembly 6: Drive motors........................689...
Page 18 7463 Assembly 30: Mailbox option 1......................747 Assembly 31: Mailbox option 2......................749 Assembly 32: Offset stacker option 1....................751 Assembly 33: Offset stacker option 2....................753 Assembly 34: Miscellaneous.........................755 Assembly 35: Power cords........................757 Appendix A: Printer specifications............759 Power specifications..........................759 Operating clearances..........................760 Acoustics...............................760 Environment............................761 Processor...............................761 Security reset jumper..........................761...
Page 19 7463 Sensor (duplex path)............................772 Transfer..............................772 Transfer roller ..............................Printhead...............................774 Fuser components..........................775 Heat belt (belt fuser)............................Pressure roll ..............................Thermistor ..............................Sensor (fuser exit)............................Exit.................................777 Sensor (standard bin full)..........................777 Drive..............................777 Main drive motor assembly ..........................778 Fuser drive motor assembly ...........................778 Toner add motor assembly ..........................778 Redrive motor assembly ..........................778...
Page 20 7463 Appendix D: Acronyms................797 Acronyms...............................797 Index......................799 Part number index...................807 Part name index..................821 Table of contents...
Page 21: Notices And Safety Information
7463 Notices and safety information Laser notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Page 22 7463 Aviso de láser Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Page 23 7463 Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 10 mW:n galliumarsenidilaser ja toimii 787–800 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Page 24: Safety
7463 Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작동 하는 공칭 7 밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
Page 25 7463 ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension. Norme di sicurezza •...
Page 26 7463 CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária. Informació...
Page 27: Preface
7463 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: • General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed. •...
Page 28 7463 • HCIT jam service check • ADF skew adjustment (front side) • ADF skew adjustment (back side) • ADF assembly removal • ADF front side drive parts pack removal • ADF left hinge removal • ADF pick roller removal •...
Page 29: General Information
• “Tools required for service” on page 33 The Lexmark MX71x and MX81x are network‑capable, multi‑function laser printers that print monochrome print jobs. The operator panel is touch‑sensitive and lets the user adjust the viewing angle. All information in this service manual pertains to all models unless explicitly noted.
Page 30: Selecting Paper
7463 Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m (16–36‑lb) grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, and may cause jams.
Page 31: Selecting Preprinted Forms And Letterhead
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 32: Storing Paper
In addition, the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices. Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: Minimize paper consumption.
Page 33: Data Security Notice
7463 Data security notice This printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data: • Volatile memory—This device utilizes standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Page 34 7463...
Page 35: Diagnostic Information
7463 Diagnostic information • “Troubleshooting overview” on page 35 • “Power‑on Reset (POR) sequence” on page 36 • “Using Safe Mode” on page 37 • “Fixing print quality issues” on page 37 • “Paper jams” on page 51 • “User attendance messages (0-99.99)” on page 98 •...
Page 36: Error Code Number Key
7463 • Make sure the paper is the recommended paper for this printer. • Make a trial print with paper from a newly opened package, and check the result. Error code number key The following chart identifies the error code numbers that should be consistent across product lines. Range Description Go to page...
Page 37: Using Safe Mode
7463 The exit rollers turn. The printer may begin calibration. Using Safe Mode Safe Mode lets the printer continue to operate in a special limited mode in which it attempts to continue offering as much functionality as possible despite known issues. See “Safe Mode print behavior”...
Page 38: Initial Print Quality Check
7463 The symptoms described in this chapter might require replacement of one or more CRUs (Customer Replaceable Units) designated as supplies or maintenance items, which are the responsibility of the customer. With the customer's permission, you might need to install a developer (toner) cartridge. Initial print quality check Before troubleshooting specific print problems, complete the following initial print quality check: Print a menu settings page, and then check the life status of all supplies.
Page 39: Fixing Base Printer Print Quality Issues
7463 Fixing base printer print quality issues Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Actions Step 1 Go to step 2. Replace the toner cartridge. Ensure the toner cartridge has sufficient toner. Does the cartridge have sufficient toner? Step 2 Go to step 3.
Page 40: Horizontal Voids Appear On Prints
7463 Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Check the media condition, and load new dry, and recommended media. Re‑print the defective image. Does the problem remain? Step 2 Go to step 3.
Page 41: Print Irregularities
7463 Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 42: Printer Is Printing Blank Pages
7463 Printer is printing blank pages Actions Step 1 Replace the toner Go to step 2. cartridge. Check the toner cartridge level. Is the toner level low? Step 2 Go to step 3. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 3 Go to step 4.
Page 43: Printer Is Printing Solid Black Pages
7463 Printer is printing solid black pages Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for damage. Is it free of damage? Step 2 Go to step 3. Problem is solved. Remove any contamination from the imaging unit contacts. Does the problem remain? Step 3 Replace the HVPS.
Page 44: Skewed Print
7463 Actions Step 4 Go to step 5. Replace the fuser. See “Fuser removal” on Check the following fuser components for wear or damage: page 347. • Gears • Exit rollers • Heat belt or hot roller Are they free of damage? Step 5 Replace the LVPS.
Page 45: Streaked Horizontal Lines Appear On Prints
7463 Actions Step 4 Go to step 11. Replace the media tray. Check the lift plate on the media tray for damage. Is it free of damage? Step 5 Go to step 6. Replace the MPF pick roller/separator pad. Make sure the MPF pick roller and separator pad are free of debris. Check “MPF pick roller for wear or damage.
Page 46 7463 Actions Step 2 Go to step 3. Change the paper type and weight settings to From the Paper menu on the printer control panel, check the paper type match the paper in the and paper weight settings. tray. Do the paper type and paper weight settings match the paper in the tray? Step 3 Go to step 4.
Page 47: Streaked Vertical Lines Appear On Prints
7463 Actions Step 9 Go to step 10. Replace the transfer roller. See “Transfer Check the transfer roller assembly for contamination and wear. roller removal” on page 342. Is the above component free of excess wear and contamination? Step 10 Replace the fuser.
Page 48: Toner Specks Appear On Prints
7463 Toner specks appear on prints Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. The problem is solved. Make sure the paper path is free of debris or toner contamination.
Page 49: Vertical Voids Appear On Prints
7463 Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Check the media condition and load new dry, recommended media. Re‑print the defective image. Does the problem remain? Step 2 Go to step 3.
Page 50: Toner Fog Or Background Shading Appears On Prints
7463 Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Actions Step 1 The problem is solved. Go to step 2. Make sure the imaging unit or toner cartridge is not damaged. Note: In some printer models, you may need to check all print or toner cartridges.
Page 51: Toner Rubs Off
7463 Actions Step 6 The problem is solved. Contact your next level of support. Replace the printhead. See “Laser printhead removal” on page 320. Does this solve the problem? Toner rubs off Leading edge Trailing edge Actions Step 1 Go to step 2. Reseat the fuser, and tighten the screws.
Page 52: Understanding Jam Numbers And Locations
7463 • “Sensor (input) miscellaneous jam 1 service check” on page 64 • “Sensor (input) miscellaneous jam 2 service check” on page 65 • “Sensor (input) miscellaneous jam 3 service check” on page 65 • “202 paper jams” on page 65 •...
Page 53 7463 Area # Jam location Printer message Go to this section Staple finisher 455–457 “455–457 paper jams” on page Standard bin “203 paper jams” on page Inside the printer 200–201 “200–201 paper jams” on page Multipurpose feeder “250 paper jams” on page Duplex area 235–239 “235–239 paper jams”...
Page 54: Paper Jams
7463 200–201 paper jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Lift the front cover, and then pull down the multipurpose feeder door. Lift the green handle, and then pull the toner cartridge out of the printer.
Page 55 7463 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 56 7463 Insert the cartridge into the printer, and then push the green handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in. Close the multipurpose feeder door and the front cover.
Page 57 7463 Error code Description Action 200.03 Media is late reaching the sensor (input) “Sensor (input) never‑ or late‑arriving jam service check” within the specified time. on page 200.05 Media reached the sensor (input) but did not “Sensor (input) late-leaving or did-not-clear jam service clear it within the specified time.
Page 58: Sensor (Input) Static Jam Service Check
7463 Error code Description Action 200.45 Media reached the sensor (input), but did not “Sensor (input) late-leaving or did-not-clear jam service clear it within the specified time. (Media check” on page source = Tray 4) Sensor (input) static jam service check Action Step 1 Go to step 2.
Page 59 7463 Action Step 3 Go to step 4. Replace the MPF pick solenoid. Perform a MPF print test and check the MPF pick solenoid for proper operation. Does the above component operate properly? Step 4 Go to step 5. Replace the MPF feeder lift plate.
Page 60: Sensor (Input) Never- Or Late-Arriving Jam Service Check
7463 Sensor (input) never‑ or late‑arriving jam service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for all media trays. setup. Does the media size, in use, match the size set for all media trays? Step 2 Remove any excess Go to step 3.
Page 61: Sensor (Input) Late-Leaving Or Did-Not-Clear Jam Service Check
7463 Action Step 10 Go to step Go to step 11. Check the sensor (input) for proper operation. Enter the diagnostic mode. Select Base sensor test. Observe the line item input. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Step 11 Replace the Sensor...
Page 62 7463 Action Step 4 Go to step 5. Go to step Check media origination. Did the media originate from the MPF? Step 5 Go to step 6. Clean or replace the MPF pick roller. See Check the MPF pick roll assembly. “MPF pick roller removal”...
Page 63: Main Drive Motor Control Jam Service Check
7463 Action Step 13 Contact the next level Problem solved. of technical support. Perform a print test. Does the problem remain? Main drive motor control jam service check Action Step 1 Replace the main drive Reseat the connection. motor. See “Main drive Check the main drive motor and the socket “TRANSPORT MTR”...
Page 64: Fuser Drive Motor Control Jam Service Check
7463 Fuser drive motor control jam service check Action Step 1 Replace the fuser drive Reseat the connection. motor. See “Fuser Check the fuser drive motor and the socket “J24” on the controller board drive motor removal” for proper connection. on page 388.
Page 65: Sensor (Input) Miscellaneous Jam 2 Service Check
7463 Sensor (input) miscellaneous jam 2 service check Action Step 1 Go to step Go to step 2. Check the sensor (input) for proper operation. Enter the diagnostic mode. Select Base sensor test. Observe the line item control panel door interlock. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Step 2...
Page 66 7463 Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear door. To clear the message and continue printing, select Next > >...
Page 67 7463 Error code Description Action 202.03 The media is late reaching the sensor (fuser “Sensor (fuser exit) late-arriving jam service check” on exit) within the specified time page 202.05 The media reached the sensor (fuser exit) but “Sensor (fuser exit) late-leaving jam service check” on did not clear it within the specified time page 202.07...
Page 68: Sensor (Fuser Exit) Static Jam Service Check
7463 Sensor (fuser exit) static jam service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for all media trays. setup. Does the media size, in use, match the size set for all media trays? Step 2 Replace the damaged Go to step 3.
Page 69: Sensor (Fuser Exit) Late-Arriving Jam Service Check
7463 Action Step 6 Go to step 7. Replace the upper redrive motor. See Perform a print test, and check the upper redrive motor for proper “Upper redrive motor operation. removal” on page 361. Does the above component operate properly? Step 7 Contact the next Problem solved.
Page 70: Sensor (Narrow Media) Late Arriving Jam Service Check
7463 Action Step 7 Go to step 8. Replace the upper fuser drive motor. See Perform a print test, and check the main motor assembly for proper “Fuser drive motor operation. removal” on page 388. Is the media properly transported and able to reach the sensor (fuser exit)? Step 8 Contact the next...
Page 71: Sensor (Narrow Media) Static Jam Service Check
7463 Action Step 7 Go to step 8. Replace the upper redrive. See “Upper Check the upper redrive for damage. redrive removal” on page 363. Is the above component free from damage? Step 8 Go to step 9. Replace the upper redrive.
Page 72: Sensor (Fuser Exit) Miscellaneous Jam Service Check
7463 Sensor (fuser exit) miscellaneous jam service check Action Step 1 Go to step Go to step 2. Check the sensor (fuser exit) for proper operation. Enter the diagnostic mode. Select Base sensor test. Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Step 2...
Page 73: 203 Paper Jams
7463 Action Step 6 Replace the controller Problem solved. board. See “Controller Reset the machine. board removal” on page 386. Does the error continue? 203 paper jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 74: 230 Paper Jams
7463 Action Step 3 Go to step 4. Reseat the connection. Ensure the upper redrive motor cable and the socket "REDRIVE” on the controller board is properly connected. Is the above cable properly connected? Step 4 Replace the upper Problem solved. redrive motor.
Page 75 7463 Close the rear door. Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. Diagnostic information...
Page 76 7463 Insert the standard tray. To clear the message and continue printing, select Next > > Clear the jam, press OK > 230 paper jams Error code Description Action 230.01 Media remains on the sensor (duplex path) “Sensor (duplex path) static jam service check” on during the warm up sequence page 230.02...
Page 77: Sensor (Duplex Path) Static Jam Service Check
7463 Error code Description Action 230.28 The sensor (duplex path) rebounded upon “Sensor (duplex path) miscellaneous jam service check” on being released by the trailing edge of the page media Sensor (duplex path) static jam service check Action Step 1 Go to step 2.
Page 78: Sensor (Duplex Path) Early Arriving Jam Service Check
7463 Sensor (duplex path) early arriving jam service check Action Step 1 Go to step 2. Remove any jammed media or obstructions. Check the duplex path for jammed media and obstructions. Is the duplex path free from jammed media and obstructions? Step 2 Go to step 4.
Page 79: Sensor (Duplex Path) Late Leaving Jam Service Check
7463 Action Step 4 Go to step Go to step 5. Check the sensor (duplex path) for proper operation. Enter the diagnostic mode. Select duplex tests. Select sensor test. Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Step 5 Replace the sensor...
Page 80: Duplex Control Jam Service Check
7463 Action Step 3 Go to step Go to step 4. Check the sensor (duplex path) for proper operation. Enter the diagnostic mode. Select duplex tests. Select sensor test. Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Step 4 Replace the sensor...
Page 81: Sensor (Duplex Path) Miscellaneous Jam Service Check
7463 Action Step 3 Replace the duplex Problem solved. motor. See “Duplex Reset the machine. motor removal” on page 345. Does the error continue? Go to step 4. Step 4 Replace the controller Problem solved. board. See “Controller Reset the machine. board removal”...
Page 82: Sensor (Input) Never-Arriving Jam (Exiting Duplex) Service Check
7463 Sensor (input) never-arriving jam (exiting duplex) service check Action Step 1 Go to step 2. Remove media jams and obstructions. Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Step 2 Go to step 4.
Page 83: 24X Paper Jams
7463 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. Insert the tray. To clear the message and continue printing, select Next > >...
Page 84 7463 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. To clear the message and continue printing, select Next > > Clear the jam, press OK > 24x paper jams Error code Description Action...
Page 85: Media Feeder Motor Control Service Check
7463 Error code Description Action 241.24 Media feeder motor stalled on the last pick “Media feeder motor control service check” on page attempt in tray 1 241.29 Media feeder motor did not turn off when “Media feeder motor tray lift error service check” on lifting the tray page 241.32...
Page 86: Media Tray 1, Tray Pulled Jam
7463 Action Step 5 Go to step 6. Reseat the connection. Ensure the cable for socket “INDEX / PAP OUT/ PICK MTR” on the controller board is properly connected. Is the above connection properly connected? Step 6 Replace the media Problem solved.
Page 87: Media Feeder Motor Tray Lift Error Service Check
7463 Media feeder motor tray lift error service check Action Step 1 Go to step 2. Remove and reinstall the pick roller. See Ensure the pick roller is properly installed. “Pick roller assembly removal” on page Is the pick roller properly installed? 377.
Page 88: 250 Paper Jams
7463 Action Step 5 Go to step 6. Remove obstructions. Check the aligner assembly for obstructions. Is the above component free from obstructions? Step 6 Go to step 8. Go to step 7. Check the sensor (input) for proper operation. Enter the diagnostic mode.
Page 89 7463 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Slide the paper guide until it lightly rests against the edge of the paper. To clear the message and continue printing, select Next >...
Page 90: Sensor (Input) Never-Arriving Jam From Mpf Media Tray Service Check
7463 Error code Description Action 250.10 The media is late reaching the sensor (input) “Sensor (input) never-arriving jam from MPF media tray within the specified time from the MPF media service check” on page tray 250.13 The media is late reaching the sensor (input) “Sensor (input) never-arriving jam from MPF media tray within the specified time from the MPF media service check”...
Page 91 7463 Action Step 6 Go to step 7. Remove obstructions. Check the aligner assembly for obstructions. Is the above component free from obstructions? Step 7 Go to step 9. Go to step 8. Check the sensor (input) for proper operation: Enter the diagnostic mode Select Base sensor test.
Page 92: 41Y.xx Paper Jams
7463 41y.xx paper jams Open the rear output expander door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear output expander door. To clear the message and continue printing, select Next > >...
Page 93: 43Y.xx Paper Jams
7463 43y.xx paper jams Open the rear mailbox door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear mailbox door. Diagnostic information...
Page 94: 451 Paper Jams
7463 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. To clear the message and continue printing, select Next > > Clear the jam, press OK > 451 paper jams Open the rear staple finisher door.
Page 95: 455-457 Paper Jams
7463 Close the staple finisher door. To clear the message and continue printing, select Next > > Clear the jam, press OK > 455–457 paper jams From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 96 7463 Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer. Use the metal tab to lift the staple guard, and then remove any loose staples. Diagnostic information...
Page 97 7463 Press down the staple guard until it clicks into place. Slide the staples toward the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Diagnostic information...
Page 98: User Attendance Messages (0-99.99)
7463 Warning—Potential Damage: Do not tap the cartridge on a hard surface. This could damage the cartridge. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. To clear the message and continue printing, select Next > >...
Page 99 7463 Error Description Action code 31.25 Toner level sensing calibration capacitor reading too low “Toner level sensing error check” on page 103. 31.40 Toner cartridge smart chip error “Toner cartridge smart chip error service check” on page 103. 31.41 Toner cartridge I2C packet time-out “Toner cartridge smart chip error service check”...
Page 100 7463 Error Description Action code 32.12 Fuser smart chip compatibility error Replace the fuser. See “Fuser removal” on page 347. 33.xx Non‑license return program (NLRP) supply installers Replace non‑licensed supply with properly licensed supply. 34.xx Media size mismatch—the printer detects the media as too Do the following: short or too narrow •...
Page 101 7463 Error Description Action code 42.xy Printer/cartridge mismatch Install a toner cartridge that matches the region number of the printer. The .xy error code value represents the required region number, where x indicates the printer’s region number and y for the cartridge’s region number: •...
Page 102 7463 Error Description Action code Network error—communication failure between the controller Try one or more of the following: board and the network port • From the printer control panel, press Continue to confirm. • Unplug the router, then wait for 30 seconds, and then plug it back again.
Page 103: Toner Level Sensing Error Check
7463 Toner level sensing error check Action Step 1 Go to step 2. Reinstall the toner cartridge properly. Ensure that the toner cartridge is installed properly. Is the toner cartridge properly installed? Step 2 Go to step 3. Problem resolved. Remove the existing toner cartridge and install a different cartridge.
Page 104: Imaging Unit Smart Chip Service Check
7463 Action Step 4 Go to step 5. Reseat the connection or replace the cable. Ensure the toner cartridge smart chip contact with cable is free from damage. Go to step 5. Is the toner cartridge smart chip contact with cable free from damage? Step 5 Replace the controller Problem resolved.
Page 105: Fuser Unit Smart Chip Service Check
7463 Fuser unit smart chip service check Action Step 1 Go to step 2. Reinstall the fuser properly. Ensure that the fuser is installed properly. Is the fuser properly installed? Step 2 Go to step 3. Problem resolved. Remove the fuser and install a different fuser. Does the error remain? Step 3 Go to step 4.
Page 106: Printer Hardware Error Messages(100-199.99)
7463 Printer hardware error messages(100‑199.99) User attendance messages Error code Description Action 111.30 Printhead ID error “Printhead ID service check” on page 110. 111.31 Printhead no first HSYNC error “Printhead service check” on page 110. 111.32 Printhead loss of HSYNC error “Printhead service check”...
Page 107 7463 Error code Description Action 121.25 After line voltage detection, control did not If the problem remains, replace the controller board. See roll over to steady state control in time “Controller board removal” on page 386. 121.26 Fuser failed to reach temperature during “Fuser service check”...
Page 108 7463 Error code Description Action 140.10 Main drive motor halls not detected “Main drive motor service check” on page 113. 140.20 Main drive motor took too long to stop “Main drive motor service check” on page 113. 140.30 Main drive motor unable To lock (before “Main drive motor service check”...
Page 109 7463 Error code Description Action 173.04 LVPS cooling fan under speed or stalled “LVPS cooling fan service check” on page 116. during speed adjustment state 173.05 LVPS cooling fan over speed during speed “LVPS cooling fan service check” on page 116.
Page 110: Printhead Id Service Check
7463 Printhead ID service check Action Step 1 Go to step 2. Install the correct laser printhead. Ensure the correct laser printhead is installed. Go to step 2. Is the proper laser printhead installed? Step 2 Go to step 3. Reseat the connections.
Page 111: Fuser Drive Motor Service Check
7463 Fuser drive motor service check Action Step 1 Go to step 2. Reseat the connections. Ensure the cable for socket “J24” on the controller board is properly connected. Go to step 2. Is the above connection properly connected? Step 2 Replace the fuser drive Problem resolved.
Page 112: Lvps Service Check
7463 Action Step 6 Replace the controller Problem resolved. board. See “Controller Reset the machine. board removal” on page 386. Does the error remain? LVPS service check Action Step 1 Replace the LVPS. See Problem resolved. “LVPS removal” on Reset the machine. page 403.
Page 113: Main Drive Motor Service Check
7463 Main drive motor service check Action Step 1 Go to step 2. Reseat the connections. Ensure the cable for socket “TRANSPORT MTR” on the controller board is properly connected. Go to step 2. Is the above connection properly connected? Step 2 Replace the main drive Problem resolved.
Page 114: Redrive Motor Service Check
7463 Redrive motor service check Action Step 1 Go to step 2. Reseat the connection. Ensure the cable for socket "REDRIVE” on the controller board is properly connected. Is the above connection properly connected? Step 2 Replace the upper Problem resolved. redrive.
Page 115: Toner Add Motor Service Check
7463 Toner add motor service check Action Step 1 Go to step 2. Reseat the connection. Ensure the cable for socket "TONER AUG MTR” on the controller board is properly connected. Is the above connection properly connected? Step 2 Replace the toner add Problem resolved.
Page 116: Cartridge Cooling Fan Service Check
7463 Cartridge cooling fan service check Action Step 1 Go to step 2. Reseat the connection. Ensure the cable for socket "HVPS” on the controller board is properly connected. Is the above connection properly connected? Step 2 Replace the cartridge Problem resolved.
Page 117: Hvps Cooling Fan Service Check
7463 HVPS cooling fan service check Action Step 1 Go to step 2. Reseat the connection. Ensure the HVPS cooling fan cable is properly connected. Is the above connection properly connected? Step 2 Replace the HVPS fan Problem resolved. with cable. Reset the machine.
Page 118: Adf And Scanner Errors
7463 ADF and scanner errors ADF and scanner error messages (280‑295.20) User attendance messages Error code Description Action 282.01 Media remains on the sensor (ADF pick) “Sensor (ADF pick) static jam” on page 119. during the warm-up sequence or at POR. 282.03 Media does not reach or is late arriving at “Sensor (ADF pick) never arriving or late arriving jam...
Page 119: Adf Cover Open Jam
7463 Error code Description Action 295.20 Sensor (multifeed detect) detected more “Sensor (multifeed detect) detected multiple sheets than one page in the path at a time. service check” on page 133. ADF cover open jam Action Step 1 Go to step 2. Problem solved.
Page 120: Sensor (Adf Pick) Never Arriving Or Late Arriving Jam Service Check
7463 Action Step 5 Contact the next Problem solved. highest level of Perform a print test using the ADF. support. Does the problem remain? Sensor (ADF pick) never arriving or late arriving jam service check Action Step 1 Go to step 2. Remove damaged original document and Check the original document condition.
Page 121: Sensor (Adf Pick) Late Leaving Or Not Cleared Jam Service Check
7463 Action Step 7 Replace the sensor Replace the connection (ADF pick). Go to Check the sensor (ADF pick) for proper connection. “Sensor (ADF pick) removal” on page Is the above component properly connected? 494. Step 8 Go to step 10. Go to step 9.
Page 122 7463 Action Step 4 Go to step Go to step 5. Check the sensor (ADF pick) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Observe the line “sensor (ADF pick)”. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Step 5 Replace the sensor...
Page 123: Sensor (Adf 1St Scan) Static Jam Service Check
7463 Sensor (ADF 1st scan) static jam service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for the ADF. setup. Does the media size, in use, match the size set for the ADF? Step 2 Go to step...
Page 124 7463 Action Step 3 Go to step Go to step 4. Check the sensor (ADF 1st scan) for proper operation. Enter the Diagnostics Menu. Touch SCANNER TESTS. Touch Sensor Tests. Observe the line “sensor (ADF 1st scan).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Step 4 Replace the sensor...
Page 125: Sensor (Adf 1St Scan) Late Leaving Or Not Cleared Jam
7463 Action Step 9 Replace the ADF Problem solved. controller PCBA. Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Step 10 Contact the next Problem solved. highest level of Perform a print test using the ADF. support.
Page 126: Sensor (Adf 2Nd Scan) Static Jam
7463 Action Step 5 Replace the ADF rear Replace the connection side drive parts pack. Check the ADF transport motor for proper connection. Go to “ADF rear side drive parts pack Is the above component properly connected? removal” on page 472.
Page 127: Sensor (Adf 2Nd Scan) Never Arriving Or Late Arriving Jam Service Check
7463 Sensor (ADF 2nd scan) never arriving or late arriving jam service check Action Step 1 Go to step 2. Remove damaged original document and Check the original document condition. replace with a new undamaged original Is the original document free of paper clips and staples as well as damage document.
Page 128: Sensor (Adf 2Nd Scan) Late Leaving Or Not Cleared Jam Service Check
7463 Action Step 7 Replace the ADF Problem solved. controller PCBA. Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Step 8 Contact next highest Problem solved. level of tech support. Perform a print test using the ADF. Does the problem remain? Sensor (ADF 2nd scan) late leaving or not cleared jam service check Action...
Page 129: Sensor (Adf Media Exit) Static Jam Service Check
7463 Action Step 5 Go to step Go to step 6. Check the ADF transport motor for proper operation. Enter the Diagnostics Menu. Touch TESTS. Touch Transport Motor/Deskew Clutch. Touch either Motor Forward or Motor backward Perform test. Does the ADF pick motor operate properly? Step 6 Replace the ADF rear Replace the...
Page 130: Sensor (Adf Media Exit) Never Arriving Or Late Arriving Jam Service Check
7463 Action Step 3 Replace the sensor Replace the (ADF media exit). Go to connection. Check the sensor (ADF media exit) for proper connection. “Interrupt with flag sensor (ADF media Is the above component properly connected? exit) removal” on page 487.
Page 131: Sensor (Adf Media Exit) Late Leaving Or Not Cleared Jam Service Check
7463 Action Step 5 Go to step Go to step 6. Check the ADF transport motor for proper operation. Enter the Diagnostics Menu. Touch TESTS. Touch Transport Motor/Deskew Clutch. Touch either Motor Forward or Motor backward Perform test. Does the ADF pick motor operate properly? Step 6 Replace the ADF rear Replace the...
Page 132 7463 Action Step 4 Go to step Go to step 5. Check the sensor (ADF media exit) for proper operation. Enter the Diagnostics Menu. Touch SCANNER TESTS. Touch Sensor Tests. Observe the line "sensor (ADF media exit)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Step 5 Replace the sensor...
Page 133: Sensor (Multifeed Detect) Detected Multiple Sheets Service Check
7463 Sensor (multifeed detect) detected multiple sheets service check Action Step 1 Go to step 2. Remove damaged original document and Check the original document condition. replace with a new undamaged original Is the original document free of paper clips and staples as well as damage document.
Page 134: Flatbed Scanner And Adf Communications Failure Service Check
7463 Error code Description Action 842.xx A communication failure has occurred “Flatbed scanner and ADF communications failure service between the controller and the check” on page 134. ADF/scanner. 843.00 The flatbed scanner carriage home “Flatbed scanner home position error service check” on position is not detected by the sensor page 135.
Page 135: Flatbed Scanner Home Position Error Service Check
7463 Flatbed scanner home position error service check Action Step 1 Go to step 2. Replace the connection. Check the ADF to flatbed scanner connection for proper connectivity. Is the above connection properly connected? Step 2 Go to step 3. Reattach or replace the sensor (flatbed scanner Check the sensor (flatbed scanner home position) for damage or...
Page 136: Adf Elevator Tray Home Position Error Service Check
7463 Action Step 8 Replace the ADF Problem resolved. controller board. See Place an undamaged document on the flatbed scanner and perform a “ADF controller card scanner test. removal” on page Does the problem remain? 454. ADF elevator tray home position error service check Action Step 1 Go to step 2.
Page 137: Adf Elevator Tray Motor Stalled Error Service Check
7463 ADF elevator tray motor stalled error service check Action Step 1 Go to step 2. Replace the connections. Check all connections on the ADF controller board for proper connectivity. Are all of the above connections properly connected? Step 2 Go to step 3.
Page 138 7463 Action Step 3 Go to step 4. Reattach or replace the ADF rear side drive Check the sensor (ADF elevator tray home position) for damage or parts pack. detachment. Is the above sensor properly attached or free from damage? Step 4 Go to step 5.
Page 139: Flatbed Scanner Ccd Initialization Error Service Check
7463 Flatbed scanner CCD initialization error service check Action Step 1 Go to step 2. Replace the connections. Check the flatbed scanner controller board and all connections on the controller board in the printer for proper connectivity. Are the above components properly connected? Step 2 Replace the flatbed Problem resolved.
Page 140: 9Xx Error Messages
7463 9xx error messages Error code Description Action 900.xx RIP firmware errors Go to “System software error service check” on page 143. 912.xx Unrecoverable Engine firmware error POR the machine. If the error re‑occurs, then update the firmware. If the error continues occurring, then replace the controller board.
Page 141 7463 Error code Description Action 956.01 Processor Overtemp Replace the controller board. Go to “Controller board removal” on page 386. 957.xx RIP card failure—ASIC failure 958.xx Controller Board NAND Failure—printer has performed more than 100 shift and reflash operations as a result of ECC bit corrections. 959.01 Controller verification failure of smart chip boot code Upgrade firmware.
Page 142 7463 Error code Description Action 964.xx Download Emulation Cyclic Redundancy Check (CRC) Disable the Download Emulation. Error—checksum failure detected in the emulation Program the download emulation into the header or emulation file. firmware card again. If the above steps do not resolve the problem, then replace the firmware card and download the emulation again.
Page 143: Communication Failure With Flatbed Scanner And Adf
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
Page 144 7463 Action Step 3 Go to step 5. Go to step 4. Check all the cables connected to the controller board for proper connectivity. Are the cables properly connected? Step 4 Go to step 5. Go to step 6. Properly connect the cables to the controller board. POR the printer into the Diagnostics menu.
Page 145 Send a print job to the printer. Does the error remain? Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17.
Page 146 7463 Action Step 18 Go to step 19. The problem is solved. Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. POR the printer. Send the printer a print job.
Page 147: Nvram Mismatch Failure Service Check
7463 Action Step 26 Go to step 27. The problem is solved. Are there any more ISP options to install? Step 27 Go to step 29. Go to step 28. Install the next ISP option. POR the printer. Does the error remain? Step 28 Go to step 29.
Page 148 7463 Replace only one component at a time. Replace the required component and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable.
Page 149: Input/Output Option Hardware Errors
7463 Input/output option hardware errors 3xx error messages (300‑399.99) User attendance messages Error code Description Action 321.51 No encoder feedback detected from the tray 2 Go to “250/550-sheet media feeder failure service pick/lift motor. check” on page 154. 321.52 Motor stop error—the tray 2 pick/lift motor kept on running some time after the motor was commanded to stop.
Page 150 7463 Error code Description Action 332.54 No encoder feedback detected from the tray 3 Open the media tray, and make sure to remove all transport motor. obstructions. If this doesn’t solve the issue, then go to “250/550- 332.55 Motor stop error—the tray 3 transport motor kept on sheet transport motor failure service check”...
Page 151 7463 Error code Description Action 345.60 Hardware Error—tray 4 board ID unknown Go to “250/550-sheet controller board failure service check” on page 156. 345.61 Hardware Error—tray 4 option type unknown 345.62 Hardware Error—tray 4 product ID unknown 345.63 Hardware Error—tray 4 sensors are not plugged on the board 345.64 Hardware Error—tray 4 lift plate failed to reach its...
Page 152 7463 Error code Description Action 382.54 No encoder feedback detected from the output option 2/finisher/offset stacker main/interface motor. 382.55 Motor stop error—the output option 2/finisher/offset stacker main/interface motor kept on running some time after the motor was commanded to stop. 382.56 The output option 2/finisher/offset stacker main/interface motor went over the normal speed...
Page 153: 250/550-Sheet Transport Motor Failure Service Check
7463 250/550-sheet transport motor failure service check Action Step 1 The problem may not Go to step 2. be on this option tray. Remove all input options and re-install only the suspected 250/550-sheet Re-install the tray option. POR into diagnostics mode and navigate to: remaining input INPUT TRAY TESTS >...
Page 154: 250/550-Sheet Media Feeder Failure Service Check
7463 Action Step 5 Go to step 6. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage. upper level option. Is the above component still ok? Step 6 Replace the controller The problem is solved.
Page 155 7463 Action Step 2 Go to step 3. Replace the pick roller. Go to “Drawer pick Remove the tray from the drawer and do the following: roller removal ” on • Check the pick roller's position. The pick roller should not hang page 522.
Page 156: 250/550-Sheet Controller Board Failure Service Check
7463 Action Step 6 Go to step 7. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage. upper level option. Is the above component in good condition? Step 7 Replace the controller The problem is solved.
Page 157: Hcit Lift Drive Motor Failure Service Check
7463 Action Step 3 Go to step 4. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage. upper level option. Is the above component in good condition? Step 4 Replace the controller The problem is solved.
Page 158 7463 Action Step 2 Go to step 3. The problem is solved. Remove the media tray and do the following: • Check the lift drive gears for damage. Manually turn the gears, and check if it causes the lift drive motor encoder to turn. •...
Page 159: Hcit Lift Plate Failure Service Check
7463 Action Step 8 Go to step 9. The problem is solved. Replace the tray. Does the error remain? Step 9 Contact the next level The problem is solved. of support. Replace the drawer. Does the error remain? HCIT lift plate failure service check Action Step 1 Go to step 2.
Page 160 7463 Action Step 3 Go to step 4. Replace the HCIT drawer assembly. Go to Remove the media tray from the HCIT option and do the following: “HCIT drawer • Check if there is no problem moving the tray input guides. assembly removal”...
Page 161: Hcit Transport Motor Failure Service Check
7463 HCIT transport motor failure service check Action Step 1 The problem may not Go to step 2. be on this option tray. Remove all input options and re-install only the HCIT option. POR into Re-install the diagnostics mode and navigate to: INPUT TRAY TESTS > Feed tests > Tray remaining input options one at a time and test each option...
Page 162 7463 Action Step 6 Go to step 7. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage. upper level option. Is the above component still ok? Step 7 Replace the controller The problem is solved.
Page 163: Mailbox Failure Service Check
7463 Mailbox failure service check Action Step 1 Go to step 4. Go to step 2. Is the mailbox the only output option installed? Step 2 The problem may not Go to step 3. be on this option tray. Remove all output options and re-install only the mailbox. Re‑install the Enter Diagnostics Menu and navigate to: remaining output...
Page 164: Input/Output Option Paper Jam Errors
7463 Action Step 7 Replace the controller The problem is solved. PCBA. Go to“Mailbox Reseat all connectors on the controller PCBA, then POR the machine. controller PCBA removal” on page Does the error remain? 631. If the error persists, then replace the mailbox option.
Page 165 7463 Error code Description Action 242.10 Failure to feed from tray 2 Make sure the media path is free from obstructions on the following locations: Open all input media trays and make sure there are no obstructions on the media path. Remove the toner cartridge and the imaging unit.
Page 166 7463 Error code Description Action 242.21 Media feeder motor stall in tray 2. POR the printer. Open the media trays and make sure there are 242.22 Media feeder motor pick motor under‑speed in tray no obstructions on the media path. Check the following: 242.24 Media feeder motor stalled on the last pick attempt...
Page 167 7463 Error code Description Action 242.41 Media feeder motor stall in tray 2 POR the printer. Open the media trays and make sure there are 242.42 Media feeder motor under‑speed in tray 2 no obstructions on the media path. 242.43 Media feeder motor did not reach the required speed Check the following: 242.44...
Page 168 7463 Error code Description Action 243.10 Failure to feed from tray 3 Make sure the media path is free from obstructions on the following locations: Open all input media trays and make sure there are no obstructions on the media path. Remove the toner cartridge and the imaging unit.
Page 169 7463 Error code Description Action 243.21 Media feeder motor stall in tray 3. POR the printer. Open the media trays and make sure there are 243.22 Media feeder motor pick motor under‑speed in tray no obstructions on the media path. Check the following: 243.24 Media feeder motor stalled on the last pick attempt...
Page 170 7463 Error code Description Action 244.01 Media remains detected by the tray 4 sensor (pass POR the printer. through) after power on. Open the media trays and make sure there are no obstructions on the media path. 244.02 The media is late reaching the sensor (input) when feeding from tray 4.
Page 171 7463 Error code Description Action 244.11 Pick/lift motor encoder not detected in tray 4. POR the printer. Open the media trays and make sure there are 244.12 Motor ramp up error in tray 4. no obstructions on the media path. 244.13 Page to be stapled failed to feed from tray 4.
Page 172 7463 Error code Description Action 244.32 Tray 4 not ready POR the printer. Open the media trays and make sure there are 244.33 The media tray was pulled during the media pick no obstructions on the media path. process. Check the following: •...
Page 173 7463 Error code Description Action 245.01 Media remains detected by the tray 5 sensor (pass POR the printer. through) after power on. Open the media trays and make sure there are no obstructions on the media path. 245.02 The media is late reaching the sensor (input) when feeding from tray 6.
Page 174 7463 Error code Description Action 245.11 Pick/lift motor encoder not detected in tray 5. POR the printer. Open the media trays and make sure there are 245.12 Motor ramp up error in tray 5. no obstructions on the media path. 245.13 Page to be stapled failed to feed from tray 5.
Page 175 7463 Error code Description Action 245.32 Tray 5 not ready POR the printer. Open the media trays and make sure there are 245.33 The media tray was pulled during the media pick no obstructions on the media path. process. Check the following: •...
Page 176: 250/550-Sheet Media Tray Option Jam Service Check
7463 250/550-sheet media tray option jam service check Action Step 1 Go to step 2. Remove all obstructions along the Open the media tray and check the media path. paper path. Is it free of obstructions? Step 2 Go to step 3. The problem is solved.
Page 177 7463 Action Step 7 Go to step 8. The problem is solved. Check the sensor (pick): • make sure that the sensor is properly installed and seated • check if the sensor is in good condition. If damaged, then replace the sensor (pick).
Page 178: Hcit Jam Service Check
7463 HCIT jam service check Action Step 1 Go to step 2. Remove all obstructions along the Open the media tray and check the media path. paper path. Is it free of obstructions? Step 2 Go to step 3. Replace the HCIT. Go to “HCIT and drawer Check the following: assembly removal”...
Page 179 7463 Action Step 8 Go to step 9. Replace the pick roller assembly. Go to Check the pick roller assembly to make sure that the rollers are free from “Drawer pick roller contamination and paper dust. removal ” on page 522.
Page 180 7463 Action Step 16 Go to step 17. Replace the media feeder. Go to “HCIT Open the rear cover. Do a feed test, enter Diagnostics Menu and navigate media feeder removal” on page INPUT TRAY TESTS > Feed Test > Tray [x] 557.
Page 181: Hcit Source Jam Service Check
7463 HCIT source jam service check Action Step 1 Go to step 2. Replace the media tray. Go to “HCIT removal” Remove the media tray from the HCIT option and do the following: on page 537. • Remove all media and check the paper guides for damage. Move the paper guide and verify if it can move freely from one position to another.
Page 182 7463 Action Step 4 Go to step 5. Replace the HCIT drawer assembly. Go to Remove the media tray from the HCIT option and do the following: “HCIT drawer • Check if there is no problem moving the tray input guides. assembly removal”...
Page 183: 4Xx Error Messages (400-499.99)
7463 4xx error messages (400‑499.99) Error code Description Action 400.XX Invalid parameters during output option paper jam 431.01 Media remains detected by the output option POR the printer. 1/mailbox sensor (pass through) after power on. Reseat all the installed output options on the printer.
Page 184 7463 Error code Description Action 436.41 Output option 2/mailbox main/interface motor POR the machine. stalled Reseat the output option on the printer. 436.42 Output option 2/mailbox main/interface motor did Open the rear door and clear obstructions along not reach the required speed. the paper path.
Page 185 7463 Error code Description Action 441.71 Diverter failed to leave its home position on the POR the printer. output option 3/mailbox Reseat all the installed output options on the printer. 441.72 Diverter failed to reach its home position on the output option 3/mailbox Clear obstructions along the paper path.
Page 186 7463 Error code Description Action 454.41 Finisher/offset stacker ejector motor stalled POR the printer. Reseat all the installed output options on the 454.42 Finisher/offset stacker ejector motor did not reach printer. the required speed. Clear obstructions along the paper path. 454.43 Took too long to ramp up ejector motor in the Make sure that the sensors (pass through) are...
Page 187 7463 Error code Description Action 455.81 Finisher/offset stacker tray holder failed to leave its POR the printer. home position Reseat all the installed output options on the printer. 455.82 Finisher/offset stacker tray holder failed to reach its home position Clear obstructions along the paper path. Make sure that the sensors (pass through) are free from obstructions.
Page 188: Sensor (Mailbox Pass Through) Jam Service Check
7463 Error code Description Action 457.34 Stapler not ready to perform priming operation POR the printer. Reseat all the installed output options on the 457.87 Stapler failed to prime the staple wire after a stapling printer. operation Clear obstructions along the paper path. 457.88 Stapler failed to prime the staple wire after a homing Make sure that the sensors (pass through) are...
Page 189 7463 Action Step 5 Go to step 6. Replace the mailbox rear door. Go to Open the rear door and do the following: “Mailbox rear door • check the rear door for damage removal” on page • manually turn the rear door rollers and check if they are ok 624.
Page 190: Mailbox Diverter Jam Service Check
7463 Action Step 12 Go to step 14. Go to step 13. Open the rear door and actuate the sensor (rear door close) to override the interlock mechanism. Open the right cover to be able to view the solenoids. Enter Diagnostics Menu and navigate to: OUTPUT BIN TESTS >...
Page 191 7463 Action Step 3 Go to step 4. The problem is solved. Check the sensor (diverter). If damaged, then replace the sensor (diverter). Go to “Sensor (mailbox divert motor) removal” on page 633. Re-seat the sensor connector (J8) on the controller PCBA. POR the machine.
Page 192: Sensor (Finisher Pass Through) Jam Service Check
7463 Sensor (finisher pass through) jam service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the staple finisher. printer under the staple finisher. Is it free of damage? Step 2 Go to step 3.
Page 193 7463 Action Step 7 Go to step 8. Replace the staple finisher assembly. Go Remove the staple finisher assembly from the printer. Check the feed “Staple finisher/ rollers and gears under the staple finisher. offset stacker option removal” on page Is if free of damage? 595.
Page 194: Finisher Left Tamper Jam Service Check
7463 Finisher left tamper jam service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the staple finisher. printer under the staple finisher. Is it free of damage? Step 2 Go to step 3.
Page 195: Finisher Right Tamper Jam Service Check
7463 Action Step 8 Replace the controller The problem is solved. PCBA. Go to “Stapler/ Open the left cover, reseat all connectors on the controller PCBA and then offset stacker POR the machine. controller PCBA removal” on page Does the error remain? 613.
Page 196: Finisher Ejector Jam Service Check
7463 Action Step 6 Go to step 7. Replace the tamper drive belt. Go to Check the tamper drive belt. “Tamper drive belt removal” on page Is it free of damage? 609. Step 7 Go to step 8. Replace the staple finisher assembly.
Page 197: Finisher Diverter Jam Service Check
7463 Action Step 5 Replace the controller The problem is solved. PCBA. Go to “Stapler/ Open the left cover, reseat all connectors on the controller PCBA and then offset stacker POR the machine. controller PCBA removal” on page Does the error remain? 613.
Page 198: Finisher Paddle Jam Service Check
7463 Finisher paddle jam service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the staple finisher. printer under the staple finisher. Is it free of damage? Step 2 Go to step 3.
Page 199: Finisher Tray Holder Jam Service Check
7463 Action Step 7 Replace the controller The problem is solved. PCBA. Go to “Stapler/ Open the left cover, reseat all connectors on the controller PCBA and then offset stacker POR the machine. controller PCBA removal” on page Does the error remain? 613.
Page 200: Stapler Carriage Jam Service Check
7463 Stapler carriage jam service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the staple finisher. printer under the staple finisher. Is it free of damage? Step 2 Go to step 3.
Page 201: Sensor (Media In Stapler) Jam Service Check
7463 Action Step 7 Replace the controller The problem is solved. PCBA. Go to “Stapler/ Open the left cover, reseat all connectors on the controller PCBA and then offset stacker POR the machine. controller PCBA removal” on page Does the error remain? 613.
Page 202: Symptoms
7463 Action Step 4 Replace the controller The problem is solved. PCBA. Go to “Stapler/ Open the left cover, reseat all connectors on the controller PCBA and then offset stacker POR the machine. controller PCBA removal” on page Does the error remain? 613.
Page 203: Base Printer Symptoms
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
Page 204 7463 Actions Step 8 Problem resolved. Go to step 10. POR the printer. Did this resolve the issue? Step 9 Problem fixed. Go to step 10. Reset the address on the printer to match the IP address on the driver. Did this resolve the issue? Step 10 Go to step 12.
Page 205: Dead Machine Service Check
7463 Actions Step 19 Problem resolved. Go to step 20. Properly reseat the wireless card. Did this fix the problem? Step 20 Go to step 22. Go to step 21. If there is an attached antenna, is the antenna damaged? Step 21 Problem resolved.
Page 206: Adf/Scanner Symptoms
7463 Action Step 4 Go to step 5. Try a different outlet. Check the AC line voltage to the machine. The voltage should be within the following limits: • for 110 machines—100 to 127 V ac • for 220 V machines—200 to 240 V ac Is the voltage within the limits? Step 5 Contact the next...
Page 207: Adf Not Responding Service Check
7463 Action Step 3 Replace the Sensor Replace the (ADF media present). connection. Check the sensor (ADF media present) for proper connection. Go to “Sensor (ADF media present) Is the above component properly connected? removal” on page 493. ADF not responding service check Action Step 1 Go to step 2.
Page 208: 250/550-Sheet Media Type Error Service Check
7463 250/550-sheet media type error service check Action Step 1 The problem may not Go to step 2. be on this option tray. Remove all input options and re-install only the suspected 250/550-sheet Re-install the tray option. POR into diagnostics mode and navigate to: remaining input INPUT TRAY TESTS >...
Page 209 7463 Action Step 4 Go to step 5. The problem is solved. Remove the left cover and do the following: • Lower down the media pick actuator and then release. Check if the actuator would spring back to its original position. •...
Page 210: 250/550-Sheet Tray Undetected Service Check
7463 250/550-sheet tray undetected service check Action Step 1 Go to step 2. Replace the media tray. Go to “Media tray Remove the tray from the drawer and do the following: assembly removal” on • Check the paper guides for damage. Move the paper guide and verify page 521.
Page 211: Hcit Incorrect Media Error Service Check
7463 Action Step 6 Replace the input tray The problem is solved. option. Go to If the 250/550-sheet tray option is the only input option installed, then “250/550-sheet media replace the 250/550-sheet tray option. See “250/550-sheet media tray tray option removal” option removal”...
Page 212 7463 Action Step 4 Go to step 5. The problem is solved. Separate the HCIT from the printer. Remove also the remaining input options. Check the HCIT interface cable. If damaged, then replace the cable. See “HCIT drawer assembly interface cable removal” on page 552.
Page 213: Hcit Media Type Error Service Check
7463 HCIT media type error service check Action Step 1 Go to step 2. Replace the media tray. Go to “HCIT removal” Remove the media tray from the HCIT option and do the following: on page 537. • Remove all media and check the paper guides for damage. Move the paper guide and verify if it can move freely from one position to another.
Page 214 7463 Action Step 4 Go to step 5. Replace the HCIT drawer assembly. Go to Remove the media tray from the HCIT option and do the following: “HCIT drawer • Check if there is no problem moving the tray input guides. assembly removal”...
Page 215: Hcit Undetected Service Check
7463 HCIT undetected service check Action Step 1 Go to step 2. Replace the media tray. Go to “HCIT removal” Remove the media tray from the HCIT option and do the following: on page 537. • Remove all media and check the paper guides for damage. Move the paper guide and verify if it can move freely from one position to another.
Page 216: Hcit Media Low Undetected Service Check
7463 Action Step 6 Replace the controller The problem is solved. board. Go to “HCIT Check the connectors on the controller board. If damaged, then replace controller PCBA the controller board. See “HCIT controller PCBA removal” on page 547. removal” on page Reseat all connectors on the controller board, then POR the machine.
Page 217 7463 Action Step 2 Go to step 3. The problem is solved. Remove the media tray from the HCIT option and do the following: • Check the sensor (HCIT media low) for damage. Make sure the sensor is properly installed. •...
Page 218: Finisher Side Door Error Service Check
7463 Action Step 8 Go to step 9. The problem is solved. Replace the tray. Does the error remain? Step 9 Contact the next level The problem is solved. of support. Replace the drawer. Does the error remain? Finisher side door error service check Action Step 1 Go to step 2.
Page 219 7463 Action Step 6 If the same error The problem is solved. occurs, then go to step Check the sensor (cartridge door interlock). Make sure the sensor is stable 7. If another error and properly installed. occurs, then the sensor Swap the sensor with another common sensor.
Page 220: Mailbox Incorrect Bin Exit Service Check
7463 Mailbox incorrect bin exit service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the mailbox. printer under the mailbox. Is it free of damage? Step 2 Go to step 6.
Page 221: Finisher Cartridge Error Service Check
7463 Finisher cartridge error service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the staple finisher. printer under the staple finisher. Is it free of damage? Step 2 Go to step 3.
Page 222: Finisher Undetected Service Check
7463 Action Step 7 Replace the controller The problem is solved. PCBA. Go to “Stapler/ Open the left cover, reseat all connectors on the controller PCBA and then offset stacker POR the machine. controller PCBA removal” on page Does the error remain? 613.
Page 223: Finisher Bin Error Service Check
7463 Finisher bin error service check Action Step 1 Go to step 2. Replace the upper interface cable of the Check the auto connector end of the printer below the staple finisher. printer under the staple finisher. Is it free of damage? Step 2 Go to step 3.
Page 224: Finisher Door Undetected Service Check
7463 Action Step 6 Go to step 7. Replace the staple finisher assembly. Go Check the output bin elevator: “Staple finisher/ • manually push the elevator down and check if it goes back to its home offset stacker option position when released removal”...
Page 225: Stapler Carriage Failure Service Check
7463 Action Step 4 Go to step 5. The problem is solved. Open the left cover, and check the sensor (rear door interlock) including its cable. If damaged, then replace the sensor. Reseat the cable (J26) on the controller PCBA and reseat the connector on the sensor end.
Page 226: Finisher Bin Media Present Error Service Check
7463 Action Step 5 Go to step 6. Replace the sensor (compactor HP). Check the compactor: • for proper installation • for damage and contamination • for cable damage Is the above component ok? Step 6 Go to step 7. Replace the stapler carriage assembly.
Page 227 7463 Action Step 3 Go to step 4. The problem is solved. Open the left and top covers. Check the beacon LED. If damaged, then replace the staple finisher assembly. Go to “Staple finisher/offset stacker option removal” on page 595. Reseat the cable (J21) on the controller PCBA and reseat the connector on the beacon LED end.
Page 228 7463...
Page 229: Service Menus
7463 Service menus Using the printer control panel @ ! . A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Use the Display •...
Page 230: Using The Printer Control Panel (Mx81X)
7463 Using the printer control panel (MX81x) @ ! . A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Use the Display • View the printer status and messages.
Page 231: Menus List
7463 Menus list Paper Menu Reports Network/Ports Security Settings Default Source Menu Settings Page Active NIC Edit Security Setups General Settings Paper Size/Type Device Statistics Miscellaneous Security Copy Settings Standard Network Settings Configure MP Network Setup Page Fax Settings Standard USB Confidential Print Substitute Size Network [x] Setup...
Page 232: Entering Diagnostics Mode
7463 • “FINISHER TESTS” on page 242 • “BASE SENSOR TEST” on page 243 • “DEVICE TESTS” on page 244 • “PRINTER SETUP” on page 245 • “EP SETUP” on page 247 • “REPORTS” on page 249 • “EVENT LOG” on page 249 •...
Page 233: Scanner Calibration
7463 Right Margin -15 to +15 Increasing the value moves the image toward the right of the page. Scanner calibration This diagnostic test is used to calibrate both the Black and white values for the ADF and the flatbed. The following values can be adjusted using this menu item: •...
Page 234: Print Tests
7463 PRINT TESTS The Print Test determines whether the printer can print on media from any of the paper input sources. Each of the installed sources is available within the Print Tests menu. The content of the test page varies depending on the media in the selected input source: •...
Page 235: Dram Test
7463 To run the test for non‑touchscreen models: From the Diagnostics menu, navigate to: HARDWARE TESTS > Button Test The panel displays Press and an icon matching one of the control panel buttons. Press the physical button that is represented by the icon, and the printer tests the function of that button. If the test is successful, then the panel displays another icon to test.
Page 236: Usb Hs Test Mode
7463 To run the Serial Wrap Test: Disconnect the serial interface cable, and install the wrap plug. From the Diagnostics menu, navigate to HARDWARE TESTS >Serial Wrap Test. Select the appropriate Serial Wrap Test from the list. Values may include Serial Wrap, Serial 1 Wrap, Serial 2 Wrap, or Serial 3 Wrap.
Page 237: Beacons Test
7463 Ports Tests Single Step Get Device Single Step Set Feature To exit the test, POR the printer. If the test fails, replace the failing USB cable. Beacons Test Run this test to illuminate all LED beacons on the printer. All beacons will remain illuminated in their solid “on” state until the user presses Off.
Page 238: Top Margin
7463 • Horizontal lines for skew adjustment • General printer information, including current page count, installed memory, processor speed, serial number, engine ID, and controller board ID Check the Quick test page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet.
Page 239: Duplex Feed 1
7463 To run this test: From the Diagnostics menu, navigate to: Duplex Tests > Motor Test When the motor stops and has passed the test, the following message appears: Motor Test Test Passed Press X or Back to exit the test. Duplex Feed 1 This test feeds a blank sheet of paper from Tray 1 to the duplex paper stop position 1.
Page 240: Sensor Tests
7463 To run the Feed test: From the Diagnostics menu, navigate to: Input Tray Tests > Feed Tests Choose the input source. All installed sources appear. Choose any of the following: • Single—Feeds a single page. • Continuous—Continuously feeds pages until X is pressed. Sensor Tests Use this test to determine if the input tray sensors are working correctly.
Page 241: Feed To All Bins
7463 Select one of the following: • Single—Feeds a single page • Continuous—Continuously feeds pages until X is pressed Feed To All Bins This test verifies that media can be fed to the standard bin or any installed output options. No information is printed on the media.
Page 242: Finisher Tests
7463 FINISHER TESTS Staple Test This test verifies the operation of the staple mechanism in the finisher. The printer feeds eight pieces of media to the finisher and accumulates all eight pieces in the finisher. After the last sheets are accumulated, the pack is stapled. To run this test: From the Diagnostics menu, navigate to: Finisher Tests >...
Page 243: Finisher Sensor Test
7463 Finisher Sensor Test This test determines if the finisher sensors are working correctly. The sensors that are tested include the following: • Bin Level – Finisher Bin Empty – Bin Full sensor – Bin Near Full • Cover and Door –...
Page 244: Device Tests
7463 Sensor Values Toner Open Input Closed Output Front Door NarrowMedia Press X to exit the test. DEVICE TESTS Quick Disk Test This test performs a non-destructive read/write test on one block per track on the disk. The test reads one block on each track, saves the data, and then writes and reads four test patterns to the bytes in the block.
Page 245: Flash Test
7463 Flash Test This test verifies the condition of the flash device by writing data to it and then reading data from it. Warning—Potential Damage: This test destroys all data on the flash device. Note: After this test is executed, reformat the flash using the Flash Format setting in the Utilities menu. From the Diagnostics menu, navigate to: Device Tests >...
Page 246: Printed Page Count
7463 Do one of the following: • Depending on the printer model, press OK or touch to save any changes. • Press X to return to the Printer setup menu. Printed Page Count The value of this setting gauges the amount of usage on the printer. The value of the Printed Page Count setting will equal the values of the Picked Sides meter.
Page 247: Ep Setup
7463 Each time the value is increased by one, the strobe is sampled 50 nanoseconds longer. Each time the value is decreased by one, the strobe is sampled 50 nanoseconds less than the default value. The range of values is between -4 and +6, in increments of one.
Page 248: Transfer
7463 Transfer This setting controls the transfer roll algorithm. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Transfer Press Back. Print Contrast This setting controls the developer voltage offset. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup >...
Page 249: Reports
7463 Each time this setting executes, the printer performs the following: • Calibrates its toner density sensor • Measures the reflectivity of its bare drum • Prints patches on the drum and measures the reflectivity of the drum through the patches •...
Page 250: Print Log
7463 Print Log Additional diagnostic information is available when the event log is printed. The first page of the report shows the general device information. The specific events that appear in the report vary depending on the operational history of the printer. Logs may be printed from the following events: •...
Page 251: Configuration Menu
7463 Configuration menu • “Entering configuration mode” on page 252 • “Roller Kit Counter Value” on page 252 • “Reset Roller Kit Counter” on page 252 • “Reset Separator Roll and Pick Assembly Counter” on page 252 • “USB Scan to Local” on page 253 •...
Page 252: Entering Configuration Mode
7463 • “USB Speed” on page 264 • “Automatically Display Error Screens” on page 264 • “USB PnP” on page 264 The Configuration menu group consists of menus, settings, and operations that are used to configure a printer for operation. Entering configuration mode The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user.
Page 253: Usb Scan To Local
7463 To reset the separator roll and pick assembly counter value to zero: From the Configuration menu, navigate to Reset Separator Roll and Pick Assembly Counter. Depending on the printer model, press OK or touch to reset the counter, or press X to exit without resetting the counter.
Page 254: Event Log
7463 Event Log This generates a printed report of the events detailed in the Print log. See “Print Log” on page 250. To print the Event log from the Configuration menu: From the Configuration menu, navigate to: Reports > Event Log Press X to return to the Configuration menu.
Page 255: Download Emuls
7463 Available options: • Deactivate • Activate Download Emuls This appears only if at least one download emulator (DLE) is installed. The default setting is Disable. All download emulators (DLEs) are reenabled automatically after two PORs. Safe Mode The settings for this menu item are On and Off (default). When enabled, Safe Mode lets the printer operate in a special limited mode in which it attempts to continue offering as much functionality as possible despite known issues.
Page 256: Min Copy Memory
7463 To change the setting: From the Configuration menu, navigate to Energy Conserve. Select On or Off. If On (default), then the Sleep Mode cannot be turned off. If Off, then Disabled appears on the Sleep Mode menu, and it can be turned off. Min copy memory Values will only be displayed if the amount of installed DRAM is at least twice the amount of the value, that is, at least 200 MB of installed DRAM is required to display the 100 MB selection.
Page 257: Adf Edge Erase
7463 To change this setting: Select Format Fax Storage from the Configuration Menu. Note: If an advanced password has been established, then you must enter this password to change the setting. If no advanced password exists, then you can establish one by using the keyboard that appears on the LCD. Select Submit to save the change.
Page 258: Disable Scanner
7463 Use the plus or minus to increase or decrease the settings value for horizontal adjust and top margin. Note: Each button press moves the margin values one pixel in the respective direction. Select Submit to accept the value. Verify the changes by placing the print quick test page face down and selecting Copy Quick Test. Repeat steps 13, 14, and 15 as needed.
Page 259: Envelope Prompts
7463 To change this setting: From the Configuration menu, navigate to Paper Prompts. Select from the available options: • Auto (default) • Multi‑purpose Feeder • Manual Paper Depending on the printer model, press OK or touch to save the setting, or press X to return to the Configuration menu without saving any changes.
Page 260: Jobs On Disk
7463 Depending on the printer model, press OK or touch to save the setting, or press X to return to the Configuration menu without saving any changes. When set to Prompt user, the printer behaves like the past implementation. When a change prompt occurs, the printer stops printing, posts the change prompt to the target source, and waits for the user to select an action before continuing.
Page 261: Wipe All Settings
7463 Available options: • Single Pass Erase—overwrites all data and the file system. This wipe is faster but less secure since it is possible to retrieve the deleted data with forensic data‑retrieval techniques. • Multi Pass Erase—overwrites all data without rewriting the file system. This wipe is DoD 5220.22-M compliant since the deleted data is irretrievable.
Page 262: A5 Loading
X to return to the Configuration Menu without saving any changes. LES Applications This setting enables or disables all installed Lexmark Embedded Solution applications. To change this setting: From the Configuration Menu, navigate to LES Applications.
Page 263: Key Repeat Initial Delay
7463 Depending on the printer model, press OK or touch Back to save the setting, or press X to return to the Configuration Menu without saving any changes. Key Repeat Initial Delay Note: This setting is available on the touch screen model only. This setting determines the length of delay before a repeating key starts repeating.
Page 264: Usb Speed
7463 USB Speed This setting is used to set the throughput of the USB port on the printer. Available options: • Auto • Full—Forces the USB port to run at full speed and also disables its high‑speed capabilities. Automatically Display Error Screens If On, the panel automatically displays any existing printer-related message after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting in the Timeouts section of the General Settings Menu.
Page 265: Entering Recovery Mode
7463 Entering recovery mode This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. Code can be flashed from a PC by USB. Turn off the printer. Press and hold the 7, 2, and 8 buttons simultaneously. Turn on the printer.
Page 266 7463 Top‑level menu Intermediate menu • Set Card Speed • Set LAA • Keep Alive NVRAM • Dump NVRAM • Reinit NVRAM NPAP Print Alerts TCP/IP • netstat‑r • arp‑a • Allow SNMP Set • • Meditech Mode • RAW LPR Mode •...
Page 267: Repair Information
7463 Repair information • “Removal precautions” on page 267 • “Adjustments” on page 283 • “Removal procedures” on page 295 • “Base printer - cover removals” on page 295 • “Base printer - front removals” on page 314 • “Base printer - rear removals” on page 344 •...
Page 268: Controller Board/Control Panel Replacement
7463 • Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD- sensitive part for any reason, first put it into its special bag. • Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they make a discharge path from your body through the ESD-sensitive part.
Page 269: Ribbon Cable Connectors
7463 Navigate to Solutions, and click the link. Navigate to Embedded Solutions, and click the link. On the Embedded Solutions page, select the apps to be exported by clicking the selection box next to the app. Choose Export. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to back up the eSF apps.
Page 270: Horizontal Top Contact Connector
7463 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
Page 271 7463 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 272 7463 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 273: Horizontal Bottom Contact Connector
7463 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 274 7463 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator.
Page 275 7463 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position. Repair information...
Page 276: Vertical Mount Contact Connector
7463 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 277 7463 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 278 7463 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
Page 279: Horizontal Sliding Contact Connector
7463 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 280 7463 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 281 7463 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 282: Low Insertion Force (Lif) Connector
7463 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 283: Adjustments
7463 Adjustments • “Media aligner roller adjustment” on page 283 • “Polygon printhead mechanical registration adjustment” on page 284 • “ADF skew adjustments” on page 287 • “Media squareness check” on page 291 • “Print skew correction” on page 292 •...
Page 284: Polygon Printhead Mechanical Registration Adjustment
7463 Adjustment is typically 0-2 rotations. More than 3-4 turns, in either direction from the 20.5mm nominal spot, should not be necessary and may indicate other issues with the tray (such as problems with the back and side restraints), pick tires, or transfer roll mounting.
Page 285 7463 Install the new printhead with the mounting screws lightly tightened before printing the registration Quick Test Page to see if adjustment is needed. Before adjustment of the printhead, loosen each of the three mounting screws by a half turn. This will leave the screws loose enough to allow the printhead to move within its slots as the adjustment screw is rotated.
Page 286 7463 Locate the printhead adjustment screw access hole in the front of the printhead access cover. This will require a 3mm hex wrench to adjust. A ballhead hex wrench is suggested to make it easier to find the screw head. Check the Quick Test Page for any sign of misalignment by checking the diamonds at the bottom left and bottom right of the test page for equal distance from the bottom of the page.
Page 287: Adf Skew Adjustments
7463 One full 360‑degree turn of the printhead screw will change the skew on both edges by roughly 0.5mm (one alignment indicator dot). Warning—Potential Damage: Caution should be taken to not turn the printhead adjustment mechanism more than a few turns counterclockwise, for the screw will fully back out and will become disassembled. Stop turning the screw when you stop feeling resistance, you may need to turn it clockwise to re-engage the screw into the adjustment plate.
Page 288: Adf Skew Adjustment (Back Side)
7463 Turn the skew adjustment screw (B) appropriately ‑ clockwise for positive skew or counterclockwise for negative skew. Note: Do not remove the nuts or screws completely when performing the ADF skew adjustment (front side). For negative skew, rotate the adjusting screw counterclockwise, as shown in the previous image. After skew correction has been made, tighten the three nuts, and reinstall the ADF rear cover.
Page 289: Adf Skew Adjustment (Deskew Roller)
7463 Turn the skew adjustment screw (B) appropriately - clockwise for negative skew or counterclockwise for positive skew. Note: Each full turn of the adjustment screw yields 0.6 mm of skew correction. The maximum adjustment is one full turn either way. After skew has been corrected, reinstall the front cover.
Page 290 7463 Turn the skew adjusting bracket (B) (to the left, below) appropriately - clockwise for negative skew or counterclockwise for positive skew. After skew has been corrected, tighten the two screws, and reinstall the front cover. Repair information...
Page 291: Media Squareness Check
7463 Media squareness check This test is critical when cut paper is being used to align the ADF skew during reworks. Pallets of quality paper may be found with more than 2 mm of skew. Remove two consecutive pieces of paper from the ream. Flip one of the pages over, as shown in the following image.
Page 292: Print Skew Correction
7463 Look closely at the top edges of the media to see if the sheets are aligned. Print skew correction This test is critical when cut paper is being used to align the ADF skew during reworks. Pallets of quality paper may be found with more than 2 mm of skew.
Page 293 7463 Measure L1, L2, T1, T2, R1, R2, B1, and B2 data points as shown in the following image. Determine the following calculations: • L2-L1 = ___ • R2-R1 = ___ • T2-T1 = ___ • B2-B1 = ___ Determine whether the printer passes or fails the skew specifications based on the values listed in the following table: Skew specifications (L2-L1)
Page 294: Copy Skew Correction
7463 If the printer does not meet the skew specifications, adjust the reference edge as specified in “Media aligner roller adjustment” on page 283 or adjust the printhead as specified in “Polygon printhead mechanical registration adjustment” on page 284 as needed. Check the registration by looking at the dots at the edges of the page.
Page 295: Removal Procedures
7463 Determine whether the printer passes or fails the skew specifications based on the values listed in the following table: Copy skew specifications Measurement Specification Description (CopyL2‑CopyL1) Less than or equal to 2.0 mm Left skew (Copy R2‑CopyR1) Less than or equal to 2.0 mm Right skew (CopyT2‑CopyT1) Less than or equal to 1.5 mm...
Page 296: Column Left Front Cover Removal (Mx81X)
7463 • “Rear lower cover removal” on page 309 • “Rear lower door removal (MX81x)” on page 310 • “Right cover removal (MX71x)” on page 311 • “Right cover removal (MX81x)” on page 312 • “Right inner cover removal (MX71x)” on page 313 •...
Page 297: Column Left Outer Cover Removal (Mx81X)
7463 Pull the column left front cover away from the machine, as showing in the following image, and remove it. Column left outer cover removal (MX81x) Remove the controller board access cover. See “Controller board access cover removal” on page 387.
Page 298: Column Right Inner Cover Removal
7463 Remove the column left outer cover. Column right inner cover removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the two screws (A) securing the column right rear cover to the machine. Repair information...
Page 299 7463 Remove the column right rear cover. Remove the scanner rear lower cover. Remove the top cover. See “Top cover removal” on page 314. Remove the four screws (B) securing the column right inner cover to the machine. Repair information...
Page 300: Column Right Outer Cover Removal
7463 Remove the column right inner cover. Column right outer cover removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the right inner cover. See “Column right inner cover removal” on page 298. Remove the four screws (A) securing the column right outer cover to the machine. Repair information...
Page 301: Left Cover Removal (Mx71X)
7463 Remove the column right outer cover. Disconnect the cables. Left cover removal (MX71x) Open the front door. Pull the media tray from the machine. Raise the control panel to its uppermost position. Open the rear door. Detach the controller board access cover. Repair information...
Page 302 7463 Remove the eight screws (A) securing the left cover to the machine. Remove the left cover. Note: When removing the left cover, the charcoal filter might become detached. Repair information...
Page 303: Left Cover Removal (Mx81X)
7463 Installation note: When replacing the left cover, ensure that the charcoal filter is properly installed. Left cover removal (MX81x) Remove the controller board access cover. See “Controller board access cover removal” on page 387. Remove the rear door. See “Rear door removal”...
Page 304 7463 Remove the left cover. Note: When removing the left cover, the charcoal filter might become detached. Installation note: When replacing the left cover, ensure that the charcoal filter is properly installed. Repair information...
Page 305: Left Inner Cover Removal
7463 Left inner cover removal Open the front door. Pull the media tray from the machine. Raise the control panel to its uppermost position. Remove the rear door. See “Rear door removal” on page 307. Repair information...
Page 306 7463 Detach the controller board access cover. Remove the rear lower cover. See “Rear lower cover removal” on page 309. Remove the top cover. See “Top cover removal” on page 314. Remove the three screws (A) securing the left inner cover to the machine. Repair information...
Page 307: Rear Door Removal
7463 Remove the left inner cover. Rear door removal Open the rear door. Remove the screw (A) securing the rear door support strap to the machine. Repair information...
Page 308 7463 Remove the support strap. Slide the rear door away from the machine, and remove it. Repair information...
Page 309: Rear Lower Cover Removal
7463 Rear lower cover removal Remove the rear door. See “Rear door removal” on page 307. Remove the two screws (A) securing the left frame pivot to the machine. Remove the left frame pivot. Repair information...
Page 310: Rear Lower Door Removal (Mx81X)
7463 Remove the two screws (B) securing the rear lower cover. Gently pull the rear lower cover up and out to remove it. Rear lower door removal (MX81x) Remove the controller board access cover. See “Controller board access cover removal” on page 387.
Page 311: Right Cover Removal (Mx71X)
7463 Open the rear lower door. Remove the six screws (A) securing the rear lower door to the machine. Remove the rear lower door. Disconnect the cables from the controller board. Right cover removal (MX71x) Open the front door. Raise the operator panel to its uppermost position. Remove the rear door.
Page 312: Right Cover Removal (Mx81X)
7463 Remove the five screws (A) securing the right cover to the machine. Remove the right cover. Right cover removal (MX81x) Open the front door. Remove the media tray. Open the cartridge door. Repair information...
Page 313: Right Inner Cover Removal (Mx71X)
7463 Remove the five screws (A) securing the right cover to the machine. Remove the right cover. Right inner cover removal (MX71x) Remove the right cover. See “Left inner cover removal” on page 305. Remove the three screws (A) securing the right inner cover to the machine. Remove the right inner cover.
Page 314: Top Cover Removal
7463 Top cover removal This procedure is only applicable to MX81x models. Gently lift the top cover from the machine. Remove the top cover. Base printer - front removals • “Duplex exit diverter removal” on page 314 • “Front door removal” on page 316 •...
Page 315 7463 Remove the spring (A). Move the duplex exit diverter to the right, and detach the left hinge point. Repair information...
Page 316: Front Door Removal
7463 Lift the right hinge point, and remove the duplex exit diverter. Front door removal Open the control panel. Lower the front door. Remove the MPF tray. See “MPF tray removal” on page 333. Repair information...
Page 317 7463 Gently flex the left bracket (A) and release the tab on the MPF support link. Gently flex the right bracket (B) and release the tab on the MPF support link. Repair information...
Page 318: Inner Guide Deflector Removal
7463 Slide the front door to the left, and detach it from the machine. Inner guide deflector removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the controller board access shield. See “Controller board access shield removal” on page 388.
Page 319 7463 Release the upper hooks on the inner guide deflector. Remove the inner guide deflector. Installation warning: Ensure that the four retention hooks (A) on the inner guide deflector are properly reattached. Repair information...
Page 320: Laser Printhead Removal
7463 Laser printhead removal Installation note: When replacing the laser printhead, ensure that the proper adjustments are made. For more information, go to “Polygon printhead mechanical registration adjustment” on page 284. Open the control panel door. Remove the toner cartridge. Remove the two screws (A) securing the printhead access cover to the machine.
Page 321 7463 Remove all of the harnesses from the back side of the printhead access cover. Raise the paper support on top of the printer to provide access to the printhead mounting screws. Remove the three 5.5mm hex screws (B) securing the laser printhead to the machine. Note: For MX71x, the printhead mounting screws are located under the paper support which is located under the flatbed scanner.
Page 322 7463 Note: When removing the laser printhead, do not adjust the printhead adjuster screw until the new printhead has been installed. Gently lift and then remove the laser printhead from the machine. Repair information...
Page 323: Media Aligner Roller Removal
7463 Disconnect the two cables from the laser printhead. Installation note: When the new laser printhead has been installed, complete the polygon printhead mechanical registration adjustment procedure, as needed. See “Polygon printhead mechanical registration adjustment” on page 284. Media aligner roller removal Installation warning: When you reinstall the media aligner roller, you will have to adjust the media alignment.
Page 324 7463 Remove the screw (B) securing the grounding wire to the media aligner roller. Locate the adjuster screw access hole in the controller board shield. Note: The adjuster screw is contained between the left frame and the drive plate; it will stay in place during media aligner roller replacement.
Page 325: Media Turn Guide Removal
7463 Gently detach the media aligner roller. Warning—Potential Damage: When removing the media aligner, ensure that you retain the attached spring. Media turn guide removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the controller board access shield. See “Controller board access shield removal”...
Page 326: Media Vertical Guide Removal
7463 Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 328. Gently slide the media turn guide to the right to detach it from the machine. Remove the media turn guide. Installation note: When replacing the media turn guide, ensure that the alignment pin properly engages the media turn guide and that the alignment hooks properly engage the slots in the frame.
Page 327 7463 Open the control panel door. Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 328. Remove the media turn guide. See “Media turn guide removal” on page 325.
Page 328: Mpf Feeder Lift Plate Removal
7463 MPF feeder lift plate removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the controller board access shield. See “Controller board access shield removal” on page 388. Remove the media tray. See “Media tray removal” on page 374.
Page 329 7463 Press down the plate, as shown in the following image, and remove the MPF feeder lift plate. Warning—Potential Damage: When you press down the plate, you are lowering the pick pad (B) away from the MPF feed roller to prevent damage. If you do not do this, the pick pad will likely become damaged. Installation warning: When replacing the MPF feeder lift plate ensure that the pick pad (B) is placed properly behind the MPF feed roller.
Page 330 7463 Disconnect the MPF pick solenoid cable - J3 (D). Disconnect the MPF feeder lift plate cable - J38 (E). Repair information...
Page 331: Mpf Pick Roller Removal
7463 Remove the MPF feeder lift plate. Installation warning: When replacing the MPF feeder lift plate, ensure that the MPF feeder lift plate cable and solenoid cable are properly rerouted and that all cables are properly reconnected. Make sure that these cables are not pinched between the MPF feeder lift plate and the frame before replacing the screws.
Page 332 7463 Remove the e-clip securing the MPF pick roller to the machine. Remove the flange. Repair information...
Page 333: Mpf Tray Removal
7463 Remove the MPF pick roller. Remove the second flange. MPF tray removal Open the control panel. Lower the front door. Repair information...
Page 334 7463 Gently flex the left bracket and detach the left side of the MPF tray. Gently flex the right bracket and detach the right side of the MPF tray. Repair information...
Page 335: Sensor (Input) Removal
7463 Raise the MPF tray to a vertical position, and detach it from the machine. Sensor (input) removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the controller board access shield. See “Controller board access shield removal” on page 388.
Page 336: Sensor (Toner Density) Removal
7463 Disconnect the cable from the sensor (input). Release the hooks (A) securing the sensor (input) to the machine. Remove the sensor (input). Sensor (toner density) removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the controller board access shield. See “Controller board access shield removal”...
Page 337 7463 Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 328. Remove the media turn guide. See “Media turn guide removal” on page 325. Remove the media vertical guide. See “Media vertical guide removal”...
Page 338: Transfer Roller Left Arm With Cable Removal
7463 Disconnect the cable (B). Transfer roller left arm with cable removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the controller board access shield. See “Controller board access shield removal” on page 388. Remove the media tray. See “Media tray removal”...
Page 339: Transfer Roller Right Arm Removal
7463 Remove the screw (A) securing the part to the machine. Remove the transfer roller left arm with cable. Disconnect the cable (B) from the HVPS. Transfer roller right arm removal Remove the left cover. See “Left cover removal (MX71x)” on page 301.
Page 340 7463 Remove the front door. See “Front door removal” on page 316. Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 328. Remove the media turn guide. See “Media turn guide removal”...
Page 341 7463 Remove the toner level contact. Remove the screw (B) securing the transfer roller right arm to the machine. Repair information...
Page 342: Transfer Roller Removal
7463 Remove the transfer roller right arm. Transfer roller removal Open the control panel cover. Open the front door. Repair information...
Page 343 7463 Remove the toner supply. Remove the imaging unit. Using the drive gear, gently pull the right side of the transfer roller to slightly detach it from the machine. Repair information...
Page 344: Base Printer - Rear Removals
7463 Gently move the transfer roller to the right to disengage it from the left transfer roller arm. Note: When removing the transfer roller, avoid all contact with the foam surface, or print quality issues might occur. Installation note: When replacing the transfer roller, do not touch the foam surface. Remove the transfer roller.
Page 345: Duplex Motor Removal
7463 • “Right frame pivot removal” on page 351 • “Sensor (rear door interlock) removal” on page 352 Duplex motor removal Remove the paper tray from the machine. Remove the rear door. See “Rear door removal” on page 307. Remove the rear lower cover. See “Rear lower cover removal”...
Page 346 7463 Detach the drive belt from the pulley. Return the printer to the normal position, and remove the duplex motor. Repair information...
Page 347: Fuser Removal
7463 Disconnect the cable (B) from the control board. Installation note: When replacing the duplex motor, make sure the drive belt connected to the duplex is properly reattached. Fuser removal CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 348 7463 Loosen the two fuser thumbscrews (A). Gently pull the fuser, and remove it from the machine. Repair information...
Page 349: Fuser Access Door Removal
7463 Fuser access door removal Remove the rear door. See “Rear door removal” on page 307. Gently flex the fuser access door hinges. Pull the fuser access door away from the machine to remove it. Repair information...
Page 350: Left Frame Pivot Removal
7463 Left frame pivot removal Remove the rear door. See “Rear door removal” on page 307. Remove the two screws (A) securing the left frame pivot to the machine. Remove the left frame pivot. Repair information...
Page 351: Right Frame Pivot Removal
7463 Right frame pivot removal Remove the rear door. See “Rear door removal” on page 307. Remove the two screws (A) securing the right frame pivot to the machine. Remove the right frame pivot. Repair information...
Page 352: Sensor (Rear Door Interlock) Removal
7463 Sensor (rear door interlock) removal Open the printer rear door. Remove the left cover. See “Left cover removal (MX71x)” on page 301. Using a flat-tip screwdriver, pry the sensor (rear door interlock) away from the machine. Note: It might take a small amount of force to remove the sensor (rear door interlock). Disconnect the cable (A) from the sensor (rear door interlock).
Page 353: Cartridge Door Removal
7463 • “Output bin sensor cover removal” on page 356 • “Sensor (standard bin full) removal” on page 356 • “Standard bin cover removal (MX71x)” on page 357 • “Standard bin cover removal (MX81x)” on page 359 • “Upper redrive motor removal” on page 361 •...
Page 354 7463 Remove the sensor cover. Remove the upper redrive. See “Upper redrive removal” on page 363. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 356. Remove the standard bin cover. See “Standard bin cover removal (MX81x)” on page 359.
Page 355 7463 Detach the two springs from the machine. Remove the cartridge door. Repair information...
Page 356: Output Bin Sensor Cover Removal
7463 Output bin sensor cover removal Open the rear door. Remove the screw (A). Remove the output bin sensor cover. Sensor (standard bin full) removal Open the control panel door. Open the rear door. Remove the sensor cover. Repair information...
Page 357: Standard Bin Cover Removal (Mx71X)
7463 Remove the screw (A) securing the sensor (standard bin full) to the machine. Remove the sensor (standard bin full). Disconnect the cable (B). Standard bin cover removal (MX71x) Remove the left cover. See “Left cover removal (MX71x)” on page 301.
Page 358 7463 Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 356. Remove the four screws (A). Cut the two cable ties securing the cables to the bottom of the standard bin cover. Repair information...
Page 359: Standard Bin Cover Removal (Mx81X)
7463 Remove the standard bin cover. Standard bin cover removal (MX81x) Remove the left cover. See “Left cover removal (MX81x)” on page 303. Remove the right cover. See “Right cover removal (MX71x)” on page 311. Open the rear door. Remove the top cover. See “Top cover removal”...
Page 360 7463 Remove the sensor cover. Remove the upper redrive. See “Upper redrive removal” on page 363. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 356. Remove the five screws (B). Repair information...
Page 361: Upper Redrive Motor Removal
7463 Remove the standard bin cover. Upper redrive motor removal Remove the rear door. See “Rear door removal” on page 307. For MX71x, remove the rear lower cover. See “Rear lower cover removal” on page 309. For MX81x, remove the rear lower door. See “Rear lower door removal (MX81x)”...
Page 362 7463 Remove the auto connector cable from the upper redrive motor bracket. Remove the seven screws (A) securing the upper redrive motor bracket. Disconnect the REDRIVE J104 cable from the controller board. Repair information...
Page 363: Upper Redrive Removal
7463 Remove the upper redrive motor with cable. Upper redrive removal Open the rear door. For MX81x, remove the top cover. See “Top cover removal” on page 314. Open the fuser access door. Repair information...
Page 364: Base Printer - Bottom Removals
7463 Remove the two screws (A). Move the upper redrive down and away from the machine to remove it. Base printer - bottom removals • “Duplex removal (MX71x)” on page 365 • “Duplex removal (MX81x)” on page 366 • “Duplex front flap removal” on page 368 •...
Page 365: Duplex Removal (Mx71X)
7463 • “Media tray removal” on page 374 • “Media size actuator removal” on page 375 • “Pick roller assembly removal” on page 377 • “Sensor (duplex path) removal” on page 378 • “Sensor (tray 1 media out) removal” on page 379 •...
Page 366: Duplex Removal (Mx81X)
7463 Remove the three screws (B) securing the duplex to the machine. Gently remove the duplex from the machine. Duplex removal (MX81x) Remove the top cover. See “Top cover removal” on page 314. Remove the left cover. See “Left cover removal (MX71x)” on page 301.
Page 367 7463 Remove the duplex motor. See “Duplex motor removal” on page 345. Remove the media tray. See “Media tray removal” on page 374. Remove the pick roller assembly. See “Pick roller assembly removal” on page 377. Remove the media feeder. See “Media feeder removal”...
Page 368: Duplex Front Flap Removal
7463 Gently remove the duplex from the machine. Duplex front flap removal Warning—Potential Damage: When removing the duplex front flap, ensure that you retain the attached spring. Disconnect the machine from any input options. Carefully place the machine on its rear side so that the bottom of the machine is exposed, as shown in the following image.
Page 369: Duplex Rear Flap Removal
7463 Lower the duplex front flap to the angle shown in the following image, and gently detach it from the machine. Duplex rear flap removal Warning—Potential Damage: When removing the duplex rear flap, ensure that you retain the attached springs. Press down on the duplex rear flap, and remove the screw (A) securing the bracket to the machine.
Page 370: Left Frame Extension Removal (Mx71X)
7463 Remove the bracket from the machine. Gently remove the duplex rear flap. Left frame extension removal (MX71x) Remove the left cover. See “Left cover removal (MX71x)” on page 301. Gently place the printer on its right side. Repair information...
Page 371 7463 Remove the two screws (A) securing the left frame extension to the machine. Release the two hooks (B). Repair information...
Page 372: Left Frame Extension Removal (Mx81X)
7463 Remove the left frame extension. Disconnect the three cables from the controller board. Left frame extension removal (MX81x) Remove the controller board access cover. See “Controller board access cover removal” on page 387. Remove the controller board access shield. See “Controller board access shield removal”...
Page 373 7463 Remove the six screws (A) securing the left frame extension to the machine. Release the two hooks (B). Repair information...
Page 374: Media Tray Removal
7463 Remove the left frame extension. Disconnect the cables from the controller board. Media tray removal Pull the media tray out from the machine until you meet resistance. Repair information...
Page 375: Media Size Actuator Removal
7463 Lift the media tray, as shown in the following image, and remove it from the machine. Media size actuator removal Remove the media tray. See “Media tray removal” on page 374. Pry the free end, and then swing the actuator. Repair information...
Page 376 7463 Press the free end to remove the actuator. Installation notes: Press the actuator into the square bar to attach it. Repair information...
Page 377: Pick Roller Assembly Removal
7463 Swing the actuator, and then press the free end to lock it in place. Pick roller assembly removal Remove the media tray. See “Media tray removal” on page 374. Lower the front duplex flap to gain access to the pick roller assembly. Note: When removing the pick roller assembly, avoid all contact with the roller surfaces, or paper jams might occur.
Page 378: Sensor (Duplex Path) Removal
7463 Sensor (duplex path) removal Disconnect the machine from any input options. Carefully place the machine on its rear side so that the bottom of the machine is exposed. Remove the three screws (A) securing the sensor (duplex path) to the machine. Remove the sensor (duplex path).
Page 379: Sensor (Tray 1 Media Out) Removal
7463 Sensor (tray 1 media out) removal Remove the right cover. “Right cover removal (MX71x)” on page 311. Remove the rear lower door. See “Rear lower cover removal” on page 309. Remove the LVPS. See “LVPS removal” on page 403. Remove the left cover.
Page 380 7463 Release the hooks (B) securing the sensor (tray 1 media out) to the media feeder. Remove the sensor (tray 1 media out). Repair information...
Page 381: Separator Roller Assembly Removal
7463 Separator roller assembly removal Remove the media tray from the machine. Press the button to release the separator roller assembly from the media tray. Remove the separator roller assembly. Right frame extension (MX71x) Remove the base machine from any input options. Remove the media tray.
Page 382 7463 Remove the two screws (A) securing the right frame extension to the machine. Repair information...
Page 383: Right Frame Extension Removal (Mx81X)
7463 Release the two hooks (B) securing the right frame extension to the machine. Remove the right frame extension. Right frame extension removal (MX81x) Remove the controller board access cover. See “Controller board access cover removal” on page 387. Remove the controller board access shield. See “Controller board access shield removal”...
Page 384 7463 Remove the rear door. See “Rear door removal” on page 307. Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the rear lower door. See “Rear lower door removal (MX81x)”...
Page 385: Base Printer - Left Removals
7463 Remove the right frame extension. Base printer - left removals • “Controller board removal” on page 386 • “Controller board access cover removal” on page 387 • “Controller board access shield removal” on page 388 • “Fuser drive motor removal” on page 388 •...
Page 386: Controller Board Removal
7463 Controller board removal Note: If you are replacing the controller board, retain the flash card from the original controller board so that you can use it with the replacement controller board. Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time.
Page 387: Controller Board Access Cover Removal
7463 Remove the controller board. Installation note: Make sure you retain the flash card from the original controller board so that you can use it with the replacement controller board. Controller board access cover removal Detach the controller board access cover from the machine. Repair information...
Page 388: Controller Board Access Shield Removal
7463 Controller board access shield removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Loosen the eight screws (A) securing the controller board access shield to the machine. Move the controller board access shield toward the front of the machine to remove it. Fuser drive motor removal Remove the rear door.
Page 389 7463 Remove the LVPS. See “LVPS removal” on page 403. Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the PCBA housing. See “PCBA housing removal” on page 394. Remove the main drive motor. See “Main drive motor removal” on page 391.
Page 390: Main Cooling Fan Removal
7463 Remove the fuser drive motor. Installation notes: • When replacing the fuser drive motor, ensure that the grounding plate is properly reattached. • When replacing the fuser drive motor, ensure that the cable is properly reconnected. Main cooling fan removal Remove the left cover.
Page 391: Main Drive Motor Removal
7463 Disconnect the cable (C) from the controller board, and remove the main cooling fan. Main drive motor removal Remove the imaging unit from the machine. Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the rear lower cover. See “Rear lower cover removal”...
Page 392 7463 Remove the four screws (B) securing the main drive motor to the machine. Remove the main drive motor from the machine. Disconnect the cable from the main drive motor. Installation warning: When replacing the main drive motor, make sure that the control panel door is in the closed position or the main drive motor will not align properly, and damage will occur.
Page 393: Media Feeder Removal
7463 Media feeder removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the rear lower cover. See “Rear lower cover removal” on page 309. Remove the LVPS. See “LVPS removal” on page 403. Remove the left cover. See “Left cover removal (MX71x)”...
Page 394: Pcba Housing Removal
7463 Remove the media feeder. PCBA housing removal Note: When removing the PCBA housing, the controller board will remain attached to the PCBA housing. Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the rear lower cover. See “Rear lower cover removal”...
Page 395 7463 Remove the five screws (A). Remove the PCBA housing. Repair information...
Page 396: Sensor (Control Panel Interlock) Removal
7463 Sensor (control panel interlock) removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the screw (A) securing the bracket to the machine. Remove the bracket from the machine. Disconnect the cable (B) from the sensor (control panel interlock), and remove it. Repair information...
Page 397: Sensor (Pick Roller Position) Removal
7463 Sensor (pick roller position) removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the rear lower cover. See “Rear lower cover removal” on page 309. Remove the LVPS. See “LVPS removal” on page 403. Remove the left cover.
Page 398: Toner Add Motor Removal
7463 Disconnect the cable. Toner add motor removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the rear lower cover. See “Rear lower cover removal” on page 309. Remove the LVPS. See “LVPS removal” on page 403.
Page 399: Base Printer - Right Removals
7463 Remove the toner add motor. Base printer - right removals • “Cartridge cooling fan removal” on page 400 • “Duplex cooling fan removal” on page 401 • “HVPS removal” on page 402 • “LVPS removal” on page 403 • “Power switch removal”...
Page 400: Cartridge Cooling Fan Removal
7463 Cartridge cooling fan removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the screw (A) securing the cartridge cooling fan to the machine. Remove the cartridge cooling fan. Disconnect the cable (B). Installation note: When replacing the cartridge cooling fan, ensure that it is installed as shown in the picture. Repair information...
Page 401: Duplex Cooling Fan Removal
7463 Duplex cooling fan removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Remove the screw (A) securing the duplex cooling fan from the machine. Remove the duplex cooling fan. Disconnect the cable (B). Installation note: When replacing the duplex cooling fan, ensure that it is installed as shown in the picture. Repair information...
Page 402: Hvps Removal
7463 HVPS removal Remove the right cover. See “Right cover removal (MX71x)” on page 311. Disconnect four cables (A) from the HVPS. Remove the four screws (B) securing the HVPS to the machine. Repair information...
Page 403: Lvps Removal
7463 Remove the HVPS. Installation notes: • When replacing the HVPS, make sure the plastic insulating shield is properly reattached. • When replacing the HVPS, make sure the cables are properly reattached. LVPS removal Remove the right cover. See “Right cover removal (MX71x)” on page 311.
Page 404 7463 While holding down the duplex rear flap, remove the two screws (B) securing the LVPS to the machine. Gently but firmly pull the LVPS partially from the machine, as shown in the following image. Repair information...
Page 405 7463 Disconnect the fuser power cable (C) from the LVPS. Remove the LVPS. Installation warning: When replacing the LVPS, ensure that the LVPS is perfectly square to the printer, as opposed to replacing it at an angle. If you try to replace the LVPS at an angle, damage will occur to the controller board.
Page 406: Power Switch Removal
7463 Installation notes: • When replacing the LVPS, ensure that all connections are replaced. • When replacing the LVPS, ensure that the connector pins (D) properly engage the controller board. Power switch removal Remove the rear lower cover. See “Rear lower cover removal” on page 309.
Page 407 7463 Remove the two screws (B) securing the power switch to the machine. Remove the screw (C) securing the grounding cable. Repair information...
Page 408: Control Panel Removals
7463 Remove the screw (D) securing the bracket to the machine. Remove the power switch. Control panel removals • “10‑inch display removal” on page 409 • “10‑inch display (MX81x) removal” on page 413 • “Control panel removal (MX71x)” on page 414 •...
Page 409: 10-Inch Display Removal
7463 • “Control panel front cover removal” on page 426 • “Control panel latch removal” on page 428 • “Control panel left bezel removal (MX71x)” on page 429 • “Control panel right bezel removal (MX71x)” on page 431 • “Left control panel hinge removal” on page 432 •...
Page 410 7463 Remove the front scanner cover. Remove the control panel. See “Control panel removal (MX81x)” on page 417. Place the control panel upside down on a flat surface. Remove the six screws (B) securing the bottom cover to the assembly. Repair information...
Page 411 7463 Remove the bottom cover from the assembly. Remove the four screws (C) securing the ten-inch display to the assembly. Repair information...
Page 412 7463 Disconnect the three cables (D). Remove the ten‑inch display. Repair information...
Page 413: 10-Inch Display (Mx81X) Removal
7463 10‑inch display (MX81x) removal Remove the control panel. See “Control panel removal (MX81x)” on page 417. Remove the four screws (A) securing the display. Carefully lift the display, and then disconnect all the cables from the display. Warning—Potential Damage: Connections (B) under the display are prone to damage. Extra care is required in handling these parts.
Page 414: Control Panel Removal (Mx71X)
7463 Control panel removal (MX71x) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component. If this procedure is not followed, the printer will be rendered inoperable. Never replace both the control panel and the controller board without a POR after installing each one or the printer will be rendered inoperable.
Page 415 7463 Remove the screw (B) securing the grounding cable to the machine. Remove the e-clip (C) securing the pin to the hinge. Repair information...
Page 416 7463 Remove the pin. Raise the control panel to its uppermost position. Detach the two springs from the machine. Repair information...
Page 417: Control Panel Removal (Mx81X)
7463 Remove the control panel. Installation warning: When replacing the control panel, ensure that all cables are properly reconnected. Control panel removal (MX81x) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component.
Page 418 7463 Remove the screw (A) securing the front scanner cover to the machine. Remove the front scanner cover. Repair information...
Page 419 7463 Remove the seven screws (B) securing the control panel to the machine. Repair information...
Page 420 7463 Disconnect the three cables (C) from the controller board. Remove the control panel. Repair information...
Page 421: Control Panel Board Removal (Mx71X)
7463 Control panel board removal (MX71x) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component. If this procedure is not followed, the printer will be rendered inoperable. Never replace both the control panel and the controller board without a POR after installing each one or the printer will be rendered inoperable.
Page 422: Control Panel Board Removal (Mx81X)
7463 Remove the control panel board. Control panel board removal (MX81x) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component.
Page 423 7463 Remove the screw (A) securing the front scanner cover to the machine. Remove the front scanner cover. Remove the control panel. See “Control panel removal (MX81x)” on page 417. Place the control panel upside down on a flat surface. Repair information...
Page 424 7463 Remove the six screws (B) securing the bottom cover to the assembly. Remove the bottom cover from the assembly. Repair information...
Page 425 7463 Remove the five screws (C). Disconnect the five cables (D). Repair information...
Page 426: Control Panel Front Cover Removal
7463 Remove the control panel board. Control panel front cover removal Raise the control panel to its uppermost position. Repair information...
Page 427 7463 Remove the four screws (A) securing the control panel front cover to the machine. Remove the control panel front cover. Repair information...
Page 428: Control Panel Latch Removal
7463 Control panel latch removal Raise the control panel to its uppermost position. Remove the control panel front cover. See “Control panel front cover removal” on page 426. Release the two springs from the control panel frame. Repair information...
Page 429: Control Panel Left Bezel Removal (Mx71X)
7463 Gently flex the corner of the control panel frame as shown in the following image. Gently remove the control panel latch. Control panel left bezel removal (MX71x) Remove the control panel front cover. See “Control panel front cover removal” on page 426.
Page 430 7463 Remove the two screws (A) securing the control panel left bezel to the machine. Remove the control panel left bezel. Repair information...
Page 431: Control Panel Right Bezel Removal (Mx71X)
7463 Control panel right bezel removal (MX71x) Remove the control panel front cover. See “Control panel front cover removal” on page 426. Remove the two screws (A) securing the control panel right bezel to the machine. Gently remove the control panel right bezel to gain access to the cables. Disconnect the three cables (B) from the board.
Page 432: Left Control Panel Hinge Removal
7463 Remove the screw (C) securing the ground wires to the control panel right bezel. Remove the control panel right bezel. Left control panel hinge removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the right cover. See “Right cover removal (MX71x)”...
Page 433 7463 Remove the output bin sensor cover. See “Output bin sensor cover removal” on page 356. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 356. Remove the standard bin cover. See “Standard bin cover removal (MX71x)” on page 357.
Page 434 7463 Disconnect the USB cable (C) from the controller board. Remove the screw (D) securing the ground wire. Repair information...
Page 435: Right Control Panel Hinge Removal
7463 Position the left control panel hinge as shown in the following image. Remove the left control panel hinge. Right control panel hinge removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the right cover. See “Right cover removal (MX71x)”...
Page 436 7463 Remove the output bin sensor cover. See “Output bin sensor cover removal” on page 356. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 356. Remove the standard bin cover. See .“Standard bin cover removal (MX71x)” on page 357.
Page 437 7463 Remove the screw (B) securing the ground wire. Position the right control panel hinge as shown in the following image. Repair information...
Page 438: Tilting Display Removal (7-Inch And 10-Inch)
7463 Remove the right control panel hinge. Tilting display removal (7‑inch and 10‑inch) Remove the control panel front cover. See “Control panel front cover removal” on page 426. Remove the control panel right bezel. Remove the screw (A) securing the cover to the control panel. Repair information...
Page 439 7463 Gently press the hinge inward to release it from the machine. Remove the tilting display. Repair information...
Page 440: Standard Bin Led Board Removal
7463 Remove the ground wire. Standard bin LED board removal Remove the two screws (A), and then remove the board cover. Repair information...
Page 441: Control Panel Cover Removal
7463 Disconnect the cable (B) and remove the board. Control panel cover removal Remove the control panel. See “Control panel removal (MX71x)” on page 414 “Control panel removal (MX81x)” on page 417. Remove the four screws (A), and then remove the cover. Repair information...
Page 442: Control Panel Buttons Removal
7463 Push the latches inwards to release, and then remove the button. Remove all the control panel buttons. Control panel buttons removal Remove the control panel. See “Control panel removal (MX71x)” on page 414 “Control panel removal (MX81x)” on page 417.
Page 443: Control Panel Speaker Removal
7463 Push the latches inwards to release, and then remove the button. Remove all the control panel buttons. Control panel speaker removal Remove the control panel. See “Control panel removal (MX71x)” on page 414 “Control panel removal (MX81x)” on page 417.
Page 444: Usb Cable Removal
7463 Disconnect the cable (B), and then remove the speaker. USB cable removal Remove the control panel. See “Control panel removal (MX71x)” on page 414 “Control panel removal (MX81x)” on page 417. Remove the control panel cover. See “Control panel cover removal” on page 441.
Page 445: Adf And Scanner Removals
7463 ADF and scanner removals • “ADF/scanner assembly removal” on page 445 • “ADF removals” on page 448 • “Flatbed scanner removals” on page 497 ADF/scanner assembly removal Remove the left cover. See “Left cover removal (MX71x)” on page 301. Remove the rear lower door.
Page 446 7463 Loosen the six screws (D) securing the controller board shield to the machine. Remove the controller board shield. Remove the screw (E) securing the grounding bracket to the machine. Repair information...
Page 447 7463 Disconnect the two cables (F). Gently remove the ADF/scanner assembly from the machine. Repair information...
Page 448: Adf Removals
7463 ADF removals ADF assembly removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Remove the two screws (A) securing the two ground straps to the ADF. Disconnect the JICC1 and JADF1 cables from the ADF controller card. Pinch the snaps on the JICC1 and JADF1 cable router to release the cable router.
Page 449: Adf Bottom Door Removal
7463 Open the ADF, and then lift to detach the ADF from the flatbed scanner. ADF bottom door removal Remove the ADF front cover. See “ADF front cover removal” on page 459. Remove the ADF rear cover. See “ADF rear cover removal” on page 470.
Page 450: Adf Scanner Ccd Removal
7463 Pinch the tabs on the ADF bottom door to open the ADF bottom door. Pry the hinge on the front (B) and rear (C) of the ADF bottom door to release the tabs. Remove the ADF bottom door. ADF scanner CCD removal Remove the ADF front cover.
Page 451 7463 Disconnect the CCD ribbon cable (A) from the scanner CCD. Remove the document set receiver sensor. Remove the two screws with spring (B) securing the scanner CCD. Repair information...
Page 452 7463 Remove the cable holder (C) and the three screws (D) securing the support brackets on the front of the ADF. Remove the top support bracket (E) then use a flat-head screw driver to remove the bottom support bracket (F). Push the ADF scanner frame away from the scanner CCD (1), and then carefully lift the front of the scanner CCD (2).
Page 453 7463 Remove the scanner CCD. Repair information...
Page 454: Adf Controller Card Removal
7463 ADF controller card removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Remove all the cables from cable connectors on the ADF controller card. Remove the six screws (B) securing the ADF controller card, and then remove the ADF controller card. Repair information...
Page 455: Adf Door Removal
7463 ADF door removal Remove the ADF front cover. Remove the ADF rear cover. Disconnect the JHINGE1 cable (A) from the ADF controller. Remove the ADF left lower cover. Remove the screw (B) securing the ground cable. Repair information...
Page 456: Adf Feed Belt Removal
7463 Remove the two screws (C) and the retaining bracket (D) securing the ADF door. Remove the ADF door. ADF feed belt removal Open the ADF door. Remove the ADF pick roller cover. See “ADF pick roller cover removal” on page 467.
Page 457: Adf Float Plate With Springs Removal
7463 Push down the feed belt, and then push the ADF feed belt to the left to release. ADF float plate with springs removal Open the ADF door. Repair information...
Page 458 7463 Pry the ADF float plate in three locations (A) on the right side. Set the teflon paper deflector (B) aside, then pry the ADF float plate in three locations (C) on the left side. Remove the ADF float plate with springs (D). Repair information...
Page 459: Adf Front Cover Removal
7463 ADF front cover removal Raise the ADF assembly. Remove the two screws (A) at the bottom side of the ADF front cover. Open the ADF top cover. Remove the two screws (B) on the top side of the ADF front cover. Repair information...
Page 460: Adf Front Side Drive Parts Pack Removal
7463 Release the ADF front cover from the snaps. ADF front side drive parts pack removal Remove the ADF front cover. See “ADF front cover removal” on page 459. Remove the belt (A). Remove the two springs (B). Remove the c-clips (C). Remove the two screws (D).
Page 461: Adf Input Tray Removal
7463 Remove the mylar pads attached at the back of the sensor. Pinch the snap of the sensors (G) from the back to remove. ADF input tray removal Remove the ADF front cover. See “ADF front cover removal” on page 459.
Page 462 7463 Disconnect the JTRAY1 cable (A) from the ADF controller card. Remove the four screws (B) securing the ADF input tray. Repair information...
Page 463: Adf Left Hinge Removal
7463 Remove the ADF input tray. ADF left hinge removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Remove the ADF assembly. See “ADF assembly removal” on page 448. Remove the ADF rear side drive parts pack. See “ADF rear side drive parts pack removal”...
Page 464: Adf Left Lower Cover Removal
7463 ADF left lower cover removal Open the ADF top door. Remove the four screws (A) securing the ADF rear cover. Open the ADF then loosen the ADF rear cover. Note: Do not completely remove the ADF rear cover. Repair information...
Page 465 7463 Slide the ADF left lower cover down to disengage it from the tabs on the ADF frame. Repair information...
Page 466: Adf Lift Tray Removal
7463 Remove the ADF left lower cover. ADF lift tray removal Remove the ADF front cover. See “ADF front cover removal” on page 459 Remove the ADF rear cover. See “ADF rear cover removal” on page 470 Remove the ADF left lower cover. See “ADF left lower cover removal”...
Page 467: Adf Pick Roller Cover Removal
7463 Lift and slide the ADF lift tray to remove. ADF pick roller cover removal Open the ADF top cover. Repair information...
Page 468: Adf Pick Roller Removal
7463 Press the two latches on the ADF pick roller cover, and then remove the ADF pick roller cover (A). ADF pick roller removal Open the ADF door. Remove the pick roller cover. See “ADF pick roller cover removal” on page 467.
Page 469: Adf Push Button Switch Sensor Removal
7463 Slide the pick roller to remove. ADF push button switch sensor removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Remove the cable (A) attached to the push button switch sensor. Repair information...
Page 470: Adf Rear Cover Removal
7463 Pinch the tabs on the push button switch sensor to remove. ADF rear cover removal Open the ADF top cover. Repair information...
Page 471 7463 Remove the four screws (A) securing the ADF rear cover. Remove the ADF rear cover. Repair information...
Page 472: Adf Rear Side Drive Parts Pack Removal
7463 ADF rear side drive parts pack removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Disconnect the two connectors (A). Remove the seven screws (B) securing the ADF rear side drive parts pack. Remove the ADF rear side drive parts pack. ADF right hinge removal Remove the ADF rear cover.
Page 473: Adf Separation Guide Removal
7463 Remove the ADF right hinge (B). ADF separation guide removal Open the ADF top cover. Remove the four screws (A) securing the ADF separation guide. Repair information...
Page 474: Adf Separator Roller Removal
7463 Remove the ADF separation guide (B). ADF separator roller removal Open the ADF top cover. Repair information...
Page 475 7463 Remove the ADF separator roller access cover. Press the latch on the ADF separator roller to release it from the shaft. Repair information...
Page 476: Sensor (Adf 1St Scan) Removal
7463 Remove the ADF separator roller. Sensor (ADF 1st scan) removal Remove the ADF lift tray. See “ADF lift tray removal” on page 466. Remove the separator roller. See “ADF separator roller removal” on page 474. Remove the screw (A) securing the sensor. Repair information...
Page 477: Sensor (Adf Elevator Tray Home Position) Removal
7463 Pull the sensor bracket to access the sensor. Disconnect the cable (B). Release the latches securing the sensor to the bracket, and then remove the sensor. Sensor (ADF elevator tray home position) removal Remove the ADF rear cover. See “ADF rear cover removal”...
Page 478: Sensor (Adf Lower Door Interlock) Removal
7463 Disconnect the cable (A). Sensor (ADF lower door interlock) removal Remove the ADF front cover. See “ADF front cover removal” on page 459 Remove the ADF rear cover. See “ADF rear cover removal” on page 470 Remove the ADF input tray. See “ADF input tray removal”...
Page 479: Sensor (Adf Top Door Interlock) Removal
7463 Remove the mylar and release the hooks securing the sensor (ADF lower door interlock) to the machine. Remove the sensor (ADF lower door interlock). Disconnect the cable (A). Sensor (ADF top door interlock) removal Remove the ADF front cover. See “ADF front cover removal”...
Page 480: Adf Tray Lift Drive Removal
7463 Remove the mylar and release the hooks securing the sensor (ADF top door interlock) to the machine. Remove the sensor (ADF top door interlock). Disconnect the cable (A). ADF tray lift drive removal Remove the ADF front cover. See “ADF front cover removal”...
Page 481 7463 Remove the ADF lift tray. See “ADF lift tray removal” on page 466. Remove the input tray. See “ADF input tray removal” on page 461. Remove the JELEV1 cable (A) from the ADF controller card. Remove the three screws (B) and the c-clip (C) on the rear of the ADF tray lift drive. Repair information...
Page 482 7463 Remove the bushing (D), motor (E), and gear (F). Remove the second bushing (G) underneath the gear from the rear of the ADF tray lift drive. Repair information...
Page 483 7463 Remove the c-clip (H) and bushing (I) from the front of the ADF tray lift drive. Pull then lift the ADF tray lift drive shaft to remove. Repair information...
Page 484: Bin Extension Removal
7463 Bin extension removal Pull the bin extension to remove it. Deskew idler shaft removal Open the ADF door. Repair information...
Page 485: First Scan Roll Drive Gear (40T) Removal
7463 Remove the e-clip securing the deskew idler shaft from the inside of the ADF. Remove the ADF front cover. See “ADF front cover removal” on page 459. Remove the e-clip securing the deskew idler shaft from the front of the ADF. Remove the deskew idler shaft.
Page 486: Interrupt With Flag Sensor (Adf 2Nd Scan) Removal
7463 Remove the e-clip (A) on the first scan roll drive gear. Remove the first scan roll drive gear (B). Interrupt with flag sensor (ADF 2nd scan) removal Remove the ADF front cover. See “ADF front cover removal” on page 459.
Page 487: Interrupt With Flag Sensor (Adf Media Exit) Removal
7463 Disconnect the interrupt with flag sensor cable (B) to remove the interrupt with flag sensor. Interrupt with flag sensor (ADF media exit) removal Remove the ADF front cover. See “ADF front cover removal” on page 459. Remove the ADF rear cover. See “ADF rear cover removal”...
Page 488 7463 Remove the ADF input tray. See“ADF input tray removal” on page 461. Remove the ADF lift tray. See “ADF lift tray removal” on page 466. Disconnect the cable (A) from the sensor. Remove the mylar, and then pinch the snap of the sensor to remove. Repair information...
Page 489: Magnetic Clutch Removal
7463 Magnetic clutch removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Disconnect the JDSKW1 cable (A) from the ADF controller card. Remove the ADF rear side drive parts pack. See “ADF rear side drive parts pack removal” on page 472.
Page 490: Multifeed Sensor Parts Kit Removal
7463 Multifeed sensor parts kit removal Remove the ADF front cover. See “ADF front cover removal” on page 459. Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Remove the ADF left lower cover. See “ADF left lower cover removal” on page 464.
Page 491 7463 Release the ADF door cover from the snaps. Disconnect the cable (B) from the interface card. Remove the three screws (C). Remove the ADF separation guide. Remove the three screws (D). Repair information...
Page 492: Sensor (Adf Gap Detect) Removal
7463 Disconnect the cable (E) from the multifeed sensor parts kit. Sensor (ADF gap detect) removal Open the ADF door. Remove the pick roller cover. See “ADF pick roller cover removal” on page 467. Remove the screw (A) securing the sensor (ADF gap detect) to the assembly. Repair information...
Page 493: Sensor (Adf Media Present) Removal
7463 Using pliers, gently remove the sensor (ADF gap detect) from the assembly. Disconnect the cable (B). Sensor (ADF media present) removal Remove the ADF front cover. See “ADF front cover removal” on page 459. Remove the ADF rear cover. See “ADF rear cover removal”...
Page 494: Sensor (Adf Pick) Removal
7463 Remove the ADF lift tray. See “ADF lift tray removal” on page 466. Disconnect the cable from the controller board. Push the sensor to remove. Sensor (ADF pick) removal Open the ADF top cover. Remove the separation guide. Remove the ADF separator roll. Disconnect the cable from the sensor.
Page 495: Sensor (Adf Skew Detect) Removal
7463 Remove the screw (A) from the sensor. Sensor (ADF skew detect) removal Open the ADF top cover. Remove the separation guide. Remove the ADF separator roll. Disconnect the cable from the sensor. Repair information...
Page 496: Separation Roll Drive Gear (29T) Removal
7463 Remove the screw (A) from the sensor. Separation roll drive gear (29t) removal Remove the ADF rear cover. See “ADF rear cover removal” on page 470. Remove the ADF rear side drive parts pack. See “ADF rear side drive parts pack removal” on page 472.
Page 497: Flatbed Scanner Removals
7463 Remove the separation roll drive gear (B). Flatbed scanner removals Scanner unit removal Remove the controller board cover. Remove the controller board shield. Remove the J51 cable (A) and JADF1 cable (B) from the controller board. Remove the flatbed scanner left cover. Remove the column left outer cover.
Page 498 7463 Remove the column left front cover. Remove the flatbed scanner front cover. Remove the flatbed scanner right cover. Take out the J51 cable (C) and JADF1 cable (D). Remove the control panel. Note: Do not disconnect the cables and do not entirely remove the control panel from the machine. Remove the four screws (E) securing the flatbed scanner on the left of the machine.
Page 499: Flatbed Scanner Assembly Removal
7463 Remove the four screws (F) securing the flatbed scanner on the right of the machine. Remove the scanner unit assembly. Flatbed scanner assembly removal Remove the ADF assembly. See “ADF assembly removal” on page 448. Remove the printer left cover. See “Left cover removal (MX71x)”...
Page 500 7463 Disconnect the JADF1 and J51 cables (A) from the printer controller card, and then remove the cables from the frame. Remove the six screws (B) securing the flatbed assembly on the left side of the printer. Remove the printer right cover. See “Right cover removal (MX71x)”...
Page 501 7463 Disconnect the speaker cable (C) and bin LED cable (D), and then remove the four screws (E) securing the flatbed scanner assembly on the right side of the printer. Remove the four screws (E) securing the flatbed assembly on the right side of the printer. Open the printer rear door.
Page 502: Flatbed Scanner Front Cover Removal
7463 Flatbed scanner front cover removal Flatbed scanner front cover removal (MX71x) Remove the ADF assembly. Pry the edge of the ADF front cover to disengage the snaps. Unsnap the flatbed front cover from the rest of the tabs on the flatbed scanner glass assembly. Repair information...
Page 503 7463 Flatbed scanner front cover removal (MX81x) Open the ADF. Remove the screw (A) securing the front scanner cover to the machine. Slide the flatbed scanner front cover to the right, and then pull to remove. Repair information...
Page 504: Flatbed Glass Cushion Removal
7463 Flatbed glass cushion removal Open the ADF. Remove the flatbed glass cushion. Repair information...
Page 505: Flatbed Scanner Left Cover Removal Topic
7463 Flatbed scanner left cover removal topic Flatbed scanner left cover removal (MX71x) Remove the ADF assembly. See “ADF assembly removal” on page 448. Slide the flatbed scanner left cover to the rear, and then slide out to remove. Flatbed scanner left cover removal (MX81x) Open the ADF.
Page 506: Flatbed Scanner Right Cover Removal
7463 Flatbed scanner right cover removal Flatbed scanner right cover removal (MX71x) Remove the ADF assembly. See “ADF assembly removal” on page 448. Slide the flatbed right cover to the rear, and then remove the flatbed scanner right cover. Flatbed scanner right cover removal (MX81x) Open the ADF.
Page 507 7463 Remove the flatbed left cover. See “Flatbed scanner left cover removal topic” on page 505. Remove the flatbed right cover. See “Flatbed scanner right cover removal” on page 506. Remove the flatbed front cover. See “Flatbed scanner front cover removal” on page 502.
Page 508 7463 Move the flatbed CCD scanner until it exits completely from the other shaft. Release the flatbed CCD scanner from the belt. Installation note: Make sure that the belt grooves are in full contact with the CCD grooves. Repair information...
Page 509 7463 Unlock the cable connector, and then disconnect the FFC from the flatbed CCD scanner. See “Ribbon cable connectors” on page 269. Repair information...
Page 510: Flatbed Scanner Drive Parts Kit Removal
7463 Route off the FFC from the flatbed CCD scanner to completely remove. Flatbed scanner drive parts kit removal Remove the ADF/scanner assembly from the base printer. See “ADF/scanner assembly removal” on page 445. Remove the ADF assembly from the flatbed scanner assembly. See “ADF assembly removal”...
Page 511 7463 Remove the ground strap (B). Disconnect the cable (C) from the motor. Slide off one end of the shaft, and then remove the two screws (D). Repair information...
Page 512 7463 Remove the tension belt (E). Remove the two c-clips (F). Remove the two gears (G). Repair information...
Page 513: Flatbed Scanner Glass Removal
7463 Flatbed scanner glass removal Remove the ADF/scanner assembly from the base printer. See “ADF/scanner assembly removal” on page 445. Remove the ADF assembly from the flatbed scanner assembly. See “ADF assembly removal” on page 448. Remove the flatbed left cover. See “Flatbed scanner left cover removal topic”...
Page 514 7463 Remove the three screws (C) at the left side. Remove the three screws (D) at the right side. Repair information...
Page 515: Flatbed Scanner Pcba Removal
7463 Raise the flatbed scanner glass to remove. Flatbed scanner PCBA removal Remove the ADF/scanner assembly from the base printer. See “ADF/scanner assembly removal” on page 445. Remove the ADF assembly from the flatbed scanner assembly. See “ADF assembly removal” on page 448.
Page 516: Flatbed Tension Pulley With Belt Removal
7463 Remove the screw (B) securing the flatbed scanner PCBA. Flatbed tension pulley with belt removal Remove the ADF/scanner assembly from the base printer. See “ADF/scanner assembly removal” on page 445. Remove the ADF assembly from the flatbed scanner assembly. See “ADF assembly removal”...
Page 517 7463 Loosen the adjustment screw (A). Pull the belt to right, and then tighten the adjustment screw. Remove the belt. Repair information...
Page 518 7463 Remove the screw (B) securing the tension pulley. Installation notes: Loosen the adjustment screw (A). Repair information...
Page 519 7463 Squeeze the pulley, and then tighten the adjustment screw. Install the pulley by tightening the screw (B). Install the belt on the gear. Repair information...
Page 520: 250/550-Sheet Media Tray Option Removals (Mx710 And Mx711)
7463 Loosen the adjustment screw again to tighten the belt. Tighten the adjustment screw again. 250/550-sheet media tray option removals (MX710 and MX711) • “250/550-sheet media tray option removal” on page 521 • “Media tray separation roller removal” on page 521 •...
Page 521: 250/550-Sheet Media Tray Option Removal
7463 250/550-sheet media tray option removal Push the latch to unlock the drawer, then lift the printer or drawer above it, and separate. Media tray separation roller removal Press and hold the button (1), then pull the separation roller (2) and remove. Media tray assembly removal Fully extend the tray, then tilt it upward and remove.
Page 522: Media Tray Front Cover Removal
7463 Media tray front cover removal Remove the media tray. See “250/550-sheet media tray option removal” on page 521. Remove the two screws (A) securing the front tray cover. Release the tabs (B) at the bottom, then remove the front tray cover. Drawer pick roller removal Remove the media tray.
Page 523: Drawer Assembly Rear Cover Removal
7463 Disconnect the cable (B), and remove the sensor (pick roller position). Drawer assembly rear cover removal Note: This is not a FRU. Remove the four screws (A), then remove the rear cover. Repair information...
Page 524: Drawer Assembly Left Cover Removal
7463 Drawer assembly left cover removal Note: This is not a FRU. Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 523. Remove the five screws (A) from the left cover. Repair information...
Page 525: Drawer Controller Pcba Removal
7463 Remove the three screws (B) from the bottom of the left cover. Pull the left cover, and remove. Drawer controller PCBA removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 523. Remove the drawer assembly left cover. See “Drawer assembly left cover removal”...
Page 526: Drawer Upper Interface Cable Removal
7463 Remove the controller PCBA. Drawer upper interface cable removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 523. Remove the drawer assembly left cover. See “Drawer assembly left cover removal” on page 524. Remove the tray controller PCBA.
Page 527: Drawer Lower Interface Cable Removal
7463 Crimp both connector studs (A) using a pliers to make them fit to the holes. Push the connector off its slot. Route the upper interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Drawer lower interface cable removal Remove the drawer assembly rear cover.
Page 528: Drawer Media Feeder Removal
7463 Push the tabs inward, then push the connector off its slot. Route the interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Drawer media feeder removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal”...
Page 529 7463 Remove the three screws from the media feeder using a #1 Phillips screwdriver. To remove the media feeder, take note of the following: • While pushing the media feeder upward, clear the obstacle points (B). Repair information...
Page 530: Drawer Transport Motor Removal
7463 • While pushing the media feeder upward, release the tab (C) by pulling the feeder backward. Warning—Potential Damage: Ease the media feeder off the drawer. Be careful not to damage the media feeder. Drawer transport motor removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal”...
Page 531: Sensor (Drawer Pass Through) Removal
7463 Remove the two screws (A) using a #1 Phillips screwdriver. Route the cable off the drawer, then remove the transport motor. Sensor (drawer pass through) removal Remove the media tray. See “250/550-sheet media tray option removal” on page 521. Remove the rear cover.
Page 532 7463 Remove the seven screws (A) under the drawer. From the left side of the drawer, remove the nine screws (B). Repair information...
Page 533: Sensor (Pick) Removal
7463 Pry the frame loose to release the pins (C). To access the cable, lift the left side of the top plate, and pull the sensor assembly away from the drawer. Note: Pay attention to the original routing of the cable. Route the sensor cable off the drawer, and remove the sensor.
Page 534 7463 Disconnect and release the cables (J4, J8 and J7) from the controller PCBA. Note: Pay attention to the original position of the cables. Remove the six screws (A) under the drawer. Repair information...
Page 535 7463 From the left side of the drawer, remove the nine screws (B). Pry the frame loose to release the pins (C). Repair information...
Page 536: High Capacity Input Tray Option Removals (Mx710 And Mx711)
7463 To access the cable, lift the left side of the top plate, and pull the sensor assembly away from the drawer. Note: Pay attention to the original routing of the cable. Route the sensor cable off the drawer, and remove the sensor. High capacity input tray option removals (MX710 and MX711) •...
Page 537: Hcit And Drawer Assembly Removal
7463 HCIT and drawer assembly removal Push the latch sideward until it locks. Lift the printer or drawer above it, and separate. HCIT removal Fully extend the tray, then press the left and right latches to release the tray. Pull the media tray out of the drawer. HCIT drawer assembly removal Remove the HCIT.
Page 538: Hcit Separator Roll Assembly Removal
7463 HCIT separator roll assembly removal Press and hold the button (1), then pull the separator roll assembly and remove (2). HCIT media guide removal Pull the media guide out of the tray, and remove. Repair information...
Page 539: Hcit Front Cover Removal
7463 HCIT front cover removal Remove the HCIT. See “HCIT removal” on page 537. Remove the three screws (A) behind the media tray front cover. Repair information...
Page 540 7463 Remove the three screws (B) behind the cover at the other side. Release the latches, and remove the media tray front cover. Repair information...
Page 541: Hcit Pick Arm Assembly Removal
7463 HCIT pick arm assembly removal Remove the HCIT. See “HCIT removal” on page 537. Push the latches inward (1), and pull out the pick arm assembly (2). Repair information...
Page 542: Hcit Drawer Assembly Rear Cover Removal
7463 HCIT drawer assembly rear cover removal Note: This is not a FRU. Remove the four screws (A) from the drawer rear cover. Flex the cover to release the tabs securing the upper portion. Ease the drawer assembly rear cover off the drawer, and remove. Repair information...
Page 543: Hcit Drawer Assembly Left Cover Removal
7463 HCIT drawer assembly left cover removal Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542. Remove the two screws (A) from the front side of the cover. Remove the two screws (B) from the top side of the cover. Repair information...
Page 544 7463 Remove the two screws (C) from the rear side of the cover. Remove the left cover. Repair information...
Page 545: Hcit Drawer Assembly Right Cover Removal
7463 HCIT drawer assembly right cover removal Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542. Remove the two screws (A) from the front side of the cover. Repair information...
Page 546 7463 Remove the two screws (B) from the top side of the cover. Remove the two screws (C) from the rear side of the cover. Repair information...
Page 547: Hcit Controller Pcba Removal
7463 Pull the tab to release, then remove the right cover. HCIT controller PCBA removal Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542. Remove the drawer assembly left cover. See “HCIT drawer assembly left cover removal” on page 543.
Page 548: Hcit Top Cover Assembly Removal
7463 Remove the controller PCBA. Installation note: Make sure the controller PCBA is properly mounted by aligning the pins (B). HCIT top cover assembly removal Note: This is not a FRU. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542.
Page 549 7463 Remove the ground screw (A). Remove the 11 screws (B), then remove the top cover. Repair information...
Page 550: Hcit Lift Drive Motor Removal
7463 HCIT lift drive motor removal Remove the HCIT drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542. Remove the HCIT drawer assembly right cover. See “HCIT drawer assembly right cover removal” on page 545. Disconnect the drive motor cable (B), then remove the four screws (A) from the drive motor frame.
Page 551 7463 Remove the other four screws (C) from the front side of the frame. Repair information...
Page 552: Hcit Drawer Assembly Interface Cable Removal
7463 Lift the motor cover, and remove the two screws (D) using a #1 Phillips screwdriver. Remove the tray lift drive motor. HCIT drawer assembly interface cable removal Remove the HCIT drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542.
Page 553: Sensor (Hcit Media Low) With Flag Removal
7463 Crimp both connector pins (A) using pliers to make them fit through the pin holes. Push the connector off its slot. Route the interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Sensor (HCIT media low) with flag removal Remove the HCIT.
Page 554: Sensor (Pick Roll Position) Removal
7463 Disconnect the cable (B), and remove the sensor. Flex the brace to release, then remove the flag. Sensor (pick roll position) removal Remove the HCIT. See “HCIT removal” on page 537. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542.
Page 555 7463 Release the latches (A) holding the sensor to the media feeder. Repair information...
Page 556: Sensor (Hcit Pick) Removal
7463 Disconnect the cable (B), and remove the sensor. Sensor (HCIT pick) removal Remove the HCIT. See “HCIT removal” on page 537. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 542. Remove the drawer assembly left cover. See “HCIT drawer assembly left cover removal”...
Page 557: Hcit Media Feeder Removal
7463 Remove the screw (A) securing the sensor. Release the cable from its cable holders, then remove the sensor (pass through). HCIT media feeder removal Remove the HCIT. See “HCIT removal” on page 537. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal”...
Page 558 7463 Remove the screw (A) securing the feeder to the top. Disconnect the two cables (B) from the media feeder. Remove the six screws (C) securing the media feeder. Repair information...
Page 559: 550-Sheet Media Tray Option Removals (Mx810, Mx811, And Mx812)
7463 With a prying tool, release the spring to loosen the link (D). Lift the media feeder and release the link holding the media feeder. Ease the media feeder off the drawer, and remove. 550-sheet media tray option removals (MX810, MX811, and MX812) •...
Page 560: 550-Sheet Media Tray And Drawer Assembly Removal
7463 550-sheet media tray and drawer assembly removal Push the latch to unlock the drawer, then lift the printer or drawer above it, and separate. Media tray separation roller removal Press and hold the button (1), then pull the separation roller (2) and remove. Media tray assembly removal Fully extend the tray, then tilt it upward and remove.
Page 561: Media Tray Front Cover Removal
7463 Media tray front cover removal Remove the media tray. See “Media tray assembly removal” on page 560. Remove the two screws (A) securing the front tray cover. Release the tabs (B) at the bottom, then remove the front tray cover. Drawer pick roller removal Remove the media tray.
Page 562: Drawer Assembly Rear Cover Removal
7463 Disconnect the cable (B), and remove the sensor. Drawer assembly rear cover removal Note: This is not a FRU. Remove the four screws (A), then remove the rear cover. Repair information...
Page 563: Drawer Assembly Left Cover Removal
7463 Drawer assembly left cover removal Note: This is not a FRU. Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 562. Remove the five screws (A) from the left cover. Repair information...
Page 564: Drawer Controller Pcba Removal
7463 Remove the three screws (B) from the bottom of the left cover. Pull the left cover, and remove. Drawer controller PCBA removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 562. Remove the drawer assembly left cover. See “Drawer assembly left cover removal”...
Page 565: Drawer Upper Interface Cable Removal
7463 Remove the controller PCBA. Drawer upper interface cable removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 562. Remove the drawer assembly left cover. See “Drawer assembly left cover removal” on page 563. Remove the tray controller PCBA.
Page 566: Drawer Lower Interface Cable Removal
7463 Crimp both connector studs (A) using a pliers to make them fit to the holes. Push the connector off its slot. Route the upper interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Drawer lower interface cable removal Remove the drawer assembly rear cover.
Page 567: Drawer Media Feeder Removal
7463 Push the tabs inward, then push the connector off its slot. Route the interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Drawer media feeder removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal”...
Page 568 7463 Remove the three screws from the media feeder using a #1 Phillips screwdriver. To remove the media feeder, take note of the following: • While pushing the media feeder upward, clear the obstacle points (B). Repair information...
Page 569: Drawer Transport Motor Removal
7463 • While pushing the media feeder upward, release the tab (C) by pulling the feeder backward. Warning—Potential Damage: Ease the media feeder off the drawer. Be careful not to damage the media feeder. Drawer transport motor removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal”...
Page 570: Sensor (Drawer Pass Through) Removal
7463 Remove the two screws (A) using a #1 Phillips screwdriver. Route the cable off the drawer, then remove the lift plate drive motor. Sensor (drawer pass through) removal Remove the media tray. See “550-sheet media tray and drawer assembly removal” on page 560.
Page 571 7463 Remove the seven screws (A) under the drawer. From the left side of the drawer, remove the nine screws (B). Repair information...
Page 572: Sensor (Pick) Removal
7463 Pry the frame loose to release the pins (C). To access the cable, lift the left side of the top plate, and pull the sensor assembly away from the drawer. Note: Pay attention to the original routing of the cable. Route the sensor cable off the drawer, and remove the sensor.
Page 573 7463 Disconnect and release the cables (J4, J8 and J7) from the controller PCBA. Note: Pay attention to the original position of the cables. Remove the six screws (A) under the drawer. Repair information...
Page 574 7463 From the left side of the drawer, remove the twelve screws (B). Pry the frame loose to release the pins (C). Repair information...
Page 575: High Capacity Input Tray Option Removals (Mx810, Mx811, And Mx812)
7463 To access the cable, lift the left side of the top plate, and pull the sensor assembly away from the drawer. Note: Pay attention to the original routing of the cable. Route the sensor cable off the drawer, and remove the sensor. High capacity input tray option removals (MX810, MX811, and MX812) •...
Page 576: Hcit And Drawer Assembly Removal
7463 HCIT and drawer assembly removal Push the latch sideward until it locks. Lift the printer or drawer above it, and separate. HCIT removal Fully extend the tray, then press the left and right latches to release the tray. Pull the media tray out of the drawer. HCIT drawer assembly removal Remove the HCIT.
Page 577: Hcit Separator Roll Assembly Removal
7463 HCIT separator roll assembly removal Press and hold the button (1), then pull the separator roll assembly and remove (2). HCIT media guide removal Pull the media guide out of the tray, and remove. Repair information...
Page 578: Hcit Front Cover Removal
7463 HCIT front cover removal Remove the HCIT. See “HCIT removal” on page 576. Remove the three screws (A) behind the media tray front cover. Remove the three screws (B) behind the cover at the other side. Repair information...
Page 579: Hcit Pick Arm Assembly Removal
7463 Release the latches, and remove the media tray front cover. HCIT pick arm assembly removal Remove the HCIT. See “HCIT removal” on page 576. Push the latches inward (1), and pull out the pick arm assembly (2). Repair information...
Page 580: Hcit Drawer Assembly Rear Cover Removal
7463 HCIT drawer assembly rear cover removal Note: This is not a FRU. Remove the four screws (A) from the drawer rear cover. Ease the drawer assembly rear cover off the drawer, and remove. HCIT drawer assembly left cover removal Remove the drawer assembly rear cover.
Page 581: Hcit Drawer Assembly Right Cover Removal
7463 Remove the two screws (B) from the top side of the cover. Remove the left cover. HCIT drawer assembly right cover removal Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 580. Remove the two screws (A) from the front side of the cover. Repair information...
Page 582: Hcit Controller Pcba Removal
7463 Remove the two screws (B) from the top side of the cover. Remove the right cover. HCIT controller PCBA removal Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 580. Remove the drawer assembly left cover. See “HCIT drawer assembly left cover removal”...
Page 583: Hcit Top Cover Assembly Removal
7463 Remove the controller PCBA. Installation note: Make sure the controller PCBA is properly mounted by aligning the pins (B). HCIT top cover assembly removal Note: This is not a FRU. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 580.
Page 584 7463 Remove the ground screw (A). Remove the 11 screws (B), then remove the top cover. Repair information...
Page 585: Hcit Lift Drive Motor Removal
7463 HCIT lift drive motor removal Remove the HCIT drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 580. Remove the HCIT drawer assembly right cover. See “HCIT drawer assembly right cover removal” on page 581. Disconnect the drive motor cable (B), then remove the four screws (A) from the drive motor frame.
Page 586 7463 Remove the other four screws (C) from the front side of the frame. Repair information...
Page 587: Hcit Drawer Assembly Interface Cable Removal
7463 Lift the motor cover, and remove the two screws (D) using a #1 Phillips screwdriver. Remove the tray lift drive motor. HCIT drawer assembly interface cable removal Remove the HCIT drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 580.
Page 588: Sensor (Hcit Closed) With Flag Removal
7463 Crimp both connector pins (A) using pliers to make them fit through the pin holes. Push the connector off its slot. Route the interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Sensor (HCIT closed) with flag removal Remove the HCIT.
Page 589: Sensor (Pick Roll Position) Removal
7463 Disconnect the cable (B), and remove the sensor (HCIT closed). Flex the brace to release, then remove the flag. Sensor (pick roll position) removal Remove the HCIT. See “HCIT removal” on page 576. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal”...
Page 590 7463 Release the latches (A) holding the sensor to the media feeder. Repair information...
Page 591: Sensor (Hcit Pick) Removal
7463 Disconnect the cable (B), and remove the sensor (roller position). Sensor (HCIT pick) removal Remove the HCIT. See “HCIT removal” on page 576. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal” on page 580. Remove the drawer assembly left cover.
Page 592: Hcit Media Feeder Removal
7463 Remove the screw (A) securing the sensor. Release the cable from its cable holders, then remove the sensor (pass through). HCIT media feeder removal Remove the HCIT. See “HCIT removal” on page 576. Remove the drawer assembly rear cover. See “HCIT drawer assembly rear cover removal”...
Page 593 7463 Remove the screw (A) securing the feeder to the top. Disconnect the two cables (B) from the media feeder. Remove the six screws (C) securing the media feeder. Repair information...
Page 594: Staple Finisher/Offset Stacker Option Removals
7463 With a prying tool, release the spring to loosen the link (D). Lift the media feeder and release the link holding the media feeder. Ease the media feeder off the drawer, and remove. Staple finisher/offset stacker option removals • “Staple finisher/offset stacker option removal”...
Page 595: Staple Finisher/Offset Stacker Option Removal
7463 • “Stapler-unique FRU removals” on page 617 Staple finisher/offset stacker option removal Press the latches to release, and lift the output option off the printer. Stapler/offset stacker rear door removal Open the rear door, and detach the string (A) from the door. Note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the stapler/offset stacker.
Page 596 7463 Position the door at an angle approximately 90 degrees from the stapler. Release the right hinge of the door first (1), then move the door to the right (2) to release the left hinge. Repair information...
Page 597: Stapler/Offset Stacker Left Cover Removal
7463 Remove the rear door assembly. Stapler/offset stacker left cover removal Note: This is not a FRU. Open the rear door, then detach the string (A) from the rear door. Installation note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the stapler/offset stacker.
Page 598 7463 Remove the two screws (C), then remove the left cover. Repair information...
Page 599: Stapler/Offset Stacker Top Cover Removal
7463 Stapler/offset stacker top cover removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the right cover. See “Stapler right cover removal” on page 617. Remove the two screws (A) from the left side. Repair information...
Page 600 7463 Remove the two screws (B) from the right side. Remove the top cover. Repair information...
Page 601: Stapler/Offset Stacker Spring With String Removal
7463 Stapler/offset stacker spring with string removal Open the rear door, and detach the string (A). Remove the right cover. See “Stapler right cover removal” on page 617. Remove the spring (B) with string. Installation note: Pay attention to the original position of the string. The string on the pulley is wound clockwise.
Page 602: Media Stack Flap (Right) Removal
7463 Media stack flap (right) removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the right cover. See “Stapler right cover removal” on page 617. Remove the top cover. See “Stapler/offset stacker top cover removal” on page 599.
Page 603: Media Stack Flap (Left) Removal
7463 Ease the media stack flap off the stapler assembly. Media stack flap (left) removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the right cover. See “Stapler right cover removal” on page 617. Remove the top cover.
Page 604 7463 Remove the two screws (B) from the cover (A). Move the media stack flap to the right to release the pins from the holes. Note: The metal latch (C) may need to be flexed to release the pins. Repair information...
Page 605 7463 Ease the media stack flap off the stapler assembly. Repair information...
Page 606: Standard Output Bin Led Removal
7463 Standard output bin LED removal With a prying tool, open the LED sensor cover. Release the latches (A) to remove the LED clear lens. Disconnect the cable (B), and remove the standard output bin LED. Repair information...
Page 607: Sensor (Finisher/Stacker Bin Media Present) Removal
7463 Sensor (finisher/stacker bin media present) removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. With a prying tool, open the LED sensor cover. Release the latches holding the sensor (B) to the cover. Disconnect the cable from the stapler controller PCBA, then remove the sensor. Repair information...
Page 608: Tamper Motor (Right) Removal
7463 Tamper motor (right) removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the right cover. See “Stapler right cover removal” on page 617. Remove the top cover. See “Stapler/offset stacker top cover removal” on page 599.
Page 609: Tamper Drive Belt Removal
7463 Remove the two screws (B), then remove the left tamper motor. Tamper drive belt removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the right cover. See “Stapler right cover removal” on page 617.
Page 610: Paddle Drive Motor Removal
7463 Unhook the spring (A) to loosen and release the belt. Remove the tamper drive belt. Paddle drive motor removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the right cover. See “Stapler right cover removal” on page 617.
Page 611: Stapler/Offset Stacker Lower Interface Cable Removal
7463 Stapler/offset stacker lower interface cable removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Unplug the two connectors (J18 and J15) from the controller PCBA. Repair information...
Page 612 7463 From the bottom of the stapler/offset stacker, release the latches, and push the connector off its slot. Remove the lower interface cable. Repair information...
Page 613: Stapler/Offset Stacker Controller Pcba Removal
7463 Stapler/offset stacker controller PCBA removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Disconnect all the cables (J11, J5, J6, J4, J26, J24, J22, J23, J17, J3, J2, J1, J18, J15, J1, J12, J14, J8, J20, J9, and J7), then remove the three screws (A) from the controller PCBA.
Page 614: Sensor (Bin Full Send) Removal
7463 Remove the controller PCBA. Sensor (bin full send) removal Remove the right cover. See “Stapler right cover removal” on page 617. Remove the two screws (A) from the sensor. Repair information...
Page 615: Sensor (Bin Full Receive) Removal
7463 Disconnect the cable (B), and remove the sensor (bin full send). Sensor (bin full receive) removal Remove the left cover. See “Stapler/offset stacker left cover removal” on page 597. Remove the stapler controller PCBA. See “Stapler/offset stacker controller PCBA removal” on page 613.
Page 616 7463 Remove the two screws (A) from the sensor. Disconnect the cable (B), and remove the sensor (bin full receive). Repair information...
Page 617: Stapler-Unique Fru Removals
7463 Stapler-unique FRU removals Stapler right cover removal Open the rear door, then detach the string from the rear door. Note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the finisher. Repair information...
Page 618 7463 Remove the two screws (C), then remove the right cover. Repair information...
Page 619: Stapler Cartridge Access Door Removal
7463 Stapler cartridge access door removal Open the access door, then pull it off the stapler right cover. Repair information...
Page 620: Stapler Carriage Assembly Removal
7463 Stapler carriage assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 617. Remove the four screws (A) securing the stapler carriage frame. Disconnect the two cables (B) from the stapler carriage assembly. Lift the stapler carriage frame, then remove the two screws (C) from the stapler carriage assembly. Remove the stapler carriage assembly.
Page 621: Sensor (Cartridge Door Interlock) Removal
7463 Sensor (cartridge door interlock) removal Remove the stapler right cover. See “Stapler right cover removal” on page 617. Disconnect the cable (A) from the sensor. Release the latches from the stapler assembly frame, then remove the sensor (B). Stapler door close limit switch removal Remove the stapler left cover.
Page 622 7463 Remove the four screws (A) securing the stapler carriage frame. Disconnect the cables (B) from the stapler carriage assembly. Lift the stapler carriage frame, then remove the two screws from the stapler carriage assembly (C). Lift the stapler carriage to access the screws securing the limit switch. Repair information...
Page 623: Mailbox Option Removals
7463 Remove the two screws (D) securing the limit switch. Disconnect the cable (J7) from the controller PCBA. Route the cable off the stapler, and remove the stapler door close limit switch. Note: Pay attention to the original routing of the cables. Mailbox option removals •...
Page 624: Mailbox Assembly Removal
7463 • “Sensor (mailbox bin full receive) removal” on page 639 • “Mailbox belt removal” on page 642 • “Mailbox output bin LED assembly removal” on page 644 Mailbox assembly removal Press the latches to release, and lift the mailbox assembly off the printer. Mailbox top cover removal Lift the top cover, and remove from the mailbox assembly.
Page 625 7463 Position the rear door at the angle shown, and pull the door off the mailbox. Repair information...
Page 626: Mailbox Right Cover Removal
7463 Mailbox right cover removal Open the rear door, and detach the string (A) from the door. Remove the top cover. See “Mailbox top cover removal” on page 624. Repair information...
Page 627: Mailbox Spring With String Removal
7463 Remove the two screws (B) from the mailbox, then remove the right cover. Mailbox spring with string removal Remove the top cover. See “Mailbox top cover removal” on page 624. Remove the mailbox right cover. See “Mailbox right cover removal” on page 626.
Page 628: Mailbox Solenoid Removal
7463 Mailbox solenoid removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 624. Remove the mailbox right cover. See “Mailbox right cover removal” on page 626. Remove the mailbox left cover. See “Mailbox left cover removal” on page 630.
Page 629 7463 Lift the middle portion of the cover to release the tabs (A), then remove the cover. Disconnect the solenoid cable (J2A, J2B, or J2C) from the controller PCBA. Repair information...
Page 630: Mailbox Left Cover Removal
7463 Remove the screw (B) securing the solenoid. Route the cable off the mailbox, then remove the solenoid. Mailbox left cover removal Open the rear door. Remove the top cover. See “Mailbox top cover removal” on page 624. Repair information...
Page 631: Mailbox Controller Pcba Removal
7463 Remove the screw from the mailbox (A), then remove the left cover. Mailbox controller PCBA removal Remove the top cover. See “Mailbox top cover removal” on page 624. Remove the mailbox left cover. See “Mailbox left cover removal” on page 630.
Page 632 7463 Disconnect all cables (J1B, J5, J4D, J2A, J4C, J2B, J4B, J2C, J4A, J8, J1A, J3B, J7, J6, J12, and J3T), and then remove the two screws (A) from the controller PCBA. Remove the controller PCBA. Repair information...
Page 633: Sensor (Mailbox Divert Motor) Removal
7463 Sensor (mailbox divert motor) removal Remove the top cover. See “Mailbox top cover removal” on page 624. Remove the mailbox left cover. See “Mailbox left cover removal” on page 630. Rotate the cam to clear the obstacle blocking the sensor. Disconnect the sensor cable (A).
Page 634: Mailbox Lower Interface Cable Removal
7463 Release the latches (B), and remove the sensor (divert motor). Mailbox lower interface cable removal Remove the top cover. See “Mailbox top cover removal” on page 624. Remove the mailbox left cover. See “Mailbox left cover removal” on page 630.
Page 635 7463 Disconnect the lower interface cable (J1A) from the controller PCBA. Cut the cable tie holding the lower interface cable. Installation note: Make sure the cables don't get in the way of moving parts. Push inward to release the latches (A), then push the connector off its slot. Remove the lower interface cable.
Page 636: Mailbox Upper Interface Cable Removal
7463 Mailbox upper interface cable removal Remove the top cover. See “Mailbox top cover removal” on page 624, Remove the mailbox left cover. See “Mailbox left cover removal” on page 630. Disconnect the upper interface cable (J1B) from the controller PCBA. Crimp both connector pins, using pliers to make them fit the pin holes.
Page 637 7463 Remove the two screws (B) using a #1 Phillips screwdriver, then remove the divert motor. Repair information...
Page 638: Mailbox Media Bin Full Flag Removal
7463 Mailbox media bin full flag removal Pull the flag upwards to release the front pin. Ease the media bin full flag off the mailbox. Installation note: Make sure the flag's front and rear pins are inserted into their respective slots. Repair information...
Page 639: Sensor (Mailbox Bin Full Receive) Removal
7463 Sensor (mailbox bin full receive) removal Remove the top cover. See “Mailbox top cover removal” on page 624. Remove the mailbox left cover. See “Mailbox left cover removal” on page 630. Remove the diverter motor. See “Mailbox divert motor removal” on page 636.
Page 640 7463 Disconnect all cables (J1B, J5, J4D, J2A, J4C, J2B, J4B, J2C, J4A, J8, J1A, J3B, J7, J6, J12, and J3T) from the controller PCBA. Remove the two screws (A), then remove the shield. Repair information...
Page 641 7463 Remove the seven screws (B) from the inner left frame. Installation note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 642: Mailbox Belt Removal
7463 Swing the inner left frame away from the mailbox to access the sensors. Disconnect the cable (D) from the sensor. Release the latches, and remove the sensor (bin full receive). Mailbox belt removal Remove the top cover. See “Mailbox top cover removal” on page 624.
Page 643 7463 Remove the nine screws (A) from the inner right frame. Pull the latch to release, then remove. Repair information...
Page 644: Mailbox Output Bin Led Assembly Removal
7463 Carefully lift the inner right frame, then remove the ground screw (B). Swing away the inner right frame to access the belt (C). Remove the belt. Mailbox output bin LED assembly removal Remove the top cover. See “Mailbox top cover removal” on page 624.
Page 645 7463 Remove the nine screws (A) from the inner right frame. Pull the latch to release, then remove. Repair information...
Page 646 7463 Carefully lift the inner right frame, then remove the ground screw (B). Swing the inner right frame away to access the LED assembly. Using a #1 Phillips screwdriver, remove the two screws (C) from the LED assembly. Repair information...
Page 647 7463 Disconnect the two cables (D), and remove the output bin LED assembly. Repair information...
Page 648 7463...
Page 649: Component Locations
7463 Component locations Connectors See the wiring diagram section at the end of this manual. Controller board Connector Connects to Pin no. Signal Network cable interface MPF pick solenoid S_MPF_PWM*_C +24V_FUSE_A USB interface Cartridge cooling fan/HVPS S_CART_FAN_ENC_C S_CART_FAN_C S_HVPS_SERVO_C S_HVPS_TX_ENB*_C S_HVPS_TX_PWM_C S_+24V_SW_C S_HVPS_CHG_C...
Page 650 7463 Connector Connects to Pin no. Signal Main motor XPORT_HALL_U_C XPORT_HALL_V_C XPORT_HALL_W_C XPORT_FG_C +5V_SW XPORT_WIND_U_C XPORT_WIND_V_C XPORT_WIND_W_C Fuser drive motor FUSER_HALL_U_C FUSER_HALL_V_C FUSER_HALL_W_C FUSER_FG_C +5V_SW FUSER_WIND_U_C FUSER_WIND_V_C FUSER_WIND_W_C Fuser sensor/smart chip S_NAR_MEDIA*_C A_SLAB_THERM1_C BELT*_C A_SLAB_THERM2_C +5V_SW A_BR_THERM_C S_EXITSNS*_C S_CART_3V S_FUSER_SCL_C S_FUSER_SDA_C not used Component locations...
Page 651 7463 Connector Connects to Pin no. Signal Duplex drive motor S_DPX_ENC_LED_C S_DPX_ENC_C +24V_FUSE_A DPX_MOT-_C Duplex path sensor S_DPXSNS_LED_C S_DPXSNS_C J31B Media size sensor PSIZE0_C PSIZE1_C PSIZE2_C PSIZE3_C Duplex cooling fan +24V_FUSE_A S_DPX_FAN*_C MPF media present sensor S_MPF_POUT_C S_MPF_LED_C Standard bin full sensor S_HOPPER*_C S_HOPPER_LED_C Imaging unit smart chip contact...
Page 652 7463 Connector Connects to Pin no. Signal Media out sensor/media pick motor/pick S_PAPER_INDEX_C roller position sensor S_PINDEX_LED_C S_PAPER_OUT_C S_POUT_LED_C S_PICK_LED_C S_PICK_ENC_C S_PICK_MOT-_C S_PICK_MOT+_C Component locations...
Page 653 7463 Connector Connects to Pin no. Signal J51B Flatbed scanner CCD cable +5V_FB +5V_FB +5V_FB FBR_SEN FBR_SDIO FBR_SCK FB_MCLK- FB_MCLK+ FBR_RXCLK- FBR_RXCLK+ FBR_RXIN2- FBR_RXIN2+ FBR_RXIN1- FBR_RXIN1+ FBR_RXIN0- FBR_RXIN0+ +24V_FB1 +24V_FB1 +24V_FB2 +24V_FB2 FBR_LAMP_ON Component locations...
Page 654 7463 Connector Connects to Pin no. Signal Main cooling fan S_MAIN_FAN_ENC_C S_MAIN_FAN_C Control panel interlock sensor S_COVER_CLOSED_C S_COVER_LED_C Printhead mirror motor MM_REFCLK_C MM_LOCK*_C MM_START*_C +24V_FUSE_B Toner cartridge smart chip contact S_CART_SDA_C V_CART S_CART_SCL_C S_LD_RELAY_HI_C S_LD_RELAY_RET_C Image density sensor S_TDS_LED_PWM*_C S_A_TDS_C S_TDS+5V_C Top option interface cable +24V_TOP_OPT_C...
Page 655 7463 Connector Connects to Pin no. Signal J101 Printhead laser control L_ENB*_C S_LD_PWR_C S_LD_PWR_C S_HSYNC*_C BOOST_1_C BOOST_0_C DP_VID3+_C DP_VID3-_C DP_VID2+_C DP_VID2-_C DP_VID1+_C DP_VID1-_C DP_VID0+_C DP_VID0-_2 L_ADJ_3*_C L_ADJ_2*_C L_SHADE_C L_ADJ_1*_C L_POW_A_C L_ADJ_0*_C Component locations...
Page 656 7463 Connector Connects to Pin no. Signal J104 Upper redrive motor S_RDRV_LED_C S_RDRV_ENC_C S_RDRV_MOT-_C S_RDRV_MOT+_C JADF ADF to printer cable +25V_ADF_A +25V_ADF_A +25V_ADF_B +25V_ADF_B ADFR_MCLK- ADFR_MCLK+ ADFR_RXCLK- ADFR_RXCLK+ ADFR_RXIN2- ADFR_RXIN2+ ADFR_RXIN1- ADFR_RXIN1+ ADFR_RXIN0- ADFR_RXIN0+ ADFR_SDIO ADFR_SCK Component locations...
Page 657 7463 Connector Connects to Pin no. Signal JADF ADF to printer cable AIO_MIRAGE_INT ADFR_SEN AIO_MIR_DATA3_R AIO_MIR_DATA2_R AIO_MIR_DATA1_R AIO_MIR_DATA0_R AIO_MIR_CLK_R AIO_MIR_RST_R PIN31_WAS_GND (5V signal) WAKE_MFP ADF_ON_CN +6.5V_ADF1 +5V_ADF2 +24V_FB_SOLN +24V_FB_SOLN JAUD1 Speaker SPEAKER1 SPEAKER2 JCTLS1 Toner level contact CTLS_SNS CTLS_GUARD V20_GND Component locations...
Page 658 7463 Connector Connects to Pin no. Signal JFX1 Fax card interface FAX_SPI_CS BUZZER_R FAX_SPI_DIN FAX_SPI_DOUT FAX_SPI_CLKR FAX_IRQ FAX_RESET +3.3v +3.3v TONE Component locations...
Page 659 7463 Connector Connects to Pin no. Signal JUI2 Control panel board +6.5V_UI OP_PAN_INT SLEEP_BUTTON LED_DRV_YLW1 OP_I2C_CLK_1 OP_I2C_DATA_1 +5V_UI LVDS_CLK- LVDS_CLK+ LVDS_D0- LVDS_D0+ LVDS_D1- LVDS_D1+ LVDS_D2- LVDS_D2+ +5V_UI +5V_UI +5V_UI +5V_UI JUSBH1 USB interface Temperature probe A_WS_MACHINE_C Component locations...
Page 660: Adf Controller Board
7463 ADF controller board Connector Connects to Pin no. Signal JADF1 ADF cable interface (connects to printer controller board) JBCON1 ADF lower beacon sensor ( if equipped) V_BCK_JAM_BCON1 V_BCK_JAM_BCON1 V_BCK_JAM_BCON1 JELEV1 ADF tray elevator motor S_ELV_M_ENC_LED S_ELV_MOT_ENC V_ELV_MOT- V_ELV_MOT+ JELVHM1 ADF elevator tray home position sensor ELV_HOME V_ELV_HOME_LED...
Page 661 7463 Connector Connects to Pin no. Signal JLHBCN1 ADF front cover beacon (if equipped) V_LHB JMFRC1 ADF multifeed receiver sensor ( if V_MFRC equipped) MF_RCV MFEED_PRESENT_N not used JPATH1 ADF top door interlock sensor, ADF lower ADF_TOP_COVER door interlock sensor, ADF media exit sensor V_ADF_TP_CVR_LED EXIT_SENSOR...
Page 662: Flatbed Controller Board
7463 Connector Connects to Pin no. Signal JPICK1 Sensor, ADF transfer motor PICK_ECHX PICK_ECHY V_OUT1A V_OUT1B JPP1 ADF media present receiver sensor ( if PPRCV1_IN equipped) PPRCV2_IN JSW1 ADF closed interlock sensor COVER_CLOSING_SW JTRAY1 ADF media tray (LED board) V_ADF_TRAY_LED ADF_TRAY_LED V_ADF_PP_BCON ADF_PAPER_LED...
Page 663 7463 Connector Connects to Pin no. Signal JFLNDRV Flatbed scanner media length trasmitter V_LED1 sensor D_LED1 V_LED2 D_LED2 V_LED3 D_LED3 JICC Connects to ADF controller board JSTEP1 Flatbed scanner drive motor OUT1A OUT1B OUT2A OUT2B Component locations...
Page 664 7463...
Page 665: Maintenance
Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following tables to determine when specified parts should be inspected: Lexmark MX81x...
Page 666 7463 Lexmark MX71x EVERY EVERY 200K NOTES SERVICE CALL Media tray - All Media tray side guides inspect inspect Check for correct positioning Media tray length guides inspect inspect Check for correct positioning Separation roller inspect, clean Replace Clean with damp cloth...
Page 667: Scheduled Maintenance
7463 Scheduled maintenance The operator panel displays the message 80 or Scheduled Maintenance when it reaches certain page counts. It is necessary to replace the appropriate maintenance kit at certain intervals to maintain the print quality and reliability of the printer. If needed, reset the maintenance counter after performing scheduled maintenance. Fuser maintenance kits The printer stops printing when the fuser rated life is reached.
Page 668 7463 On the EP frame, see the number in the area, as shown in the following image: From the rear of the machine: Remove the rear upper cover. Pull down the redrive. Maintenance...
Page 669: Resetting The Roller Kit Counter
7463 See the number in the area, as shown in the following image: Resetting the Roller Kit counter After replacing a roller kit, the roller kit counter must be reset to zero to clear the “81 Replace Roller kit” message. To reset the maintenance count: Turn off the printer.
Page 670: Preventive Maintenance
7463 Preventive maintenance Between scheduled maintenance intervals, paper feed, paper transport, and image quality problems can occur. Some preventive maintenance procedures can help prevent issues like these. Device‑specific preventive maintenance An ADF feed roller cleaning can be performed to improve paper feed reliability. ADF feed roller cleaning cloths are provided with a new scanner, stored in the compartment beneath the exit tray.
Page 671: Cleaning The Printhead Lenses
7463 Wipe the areas shown below, and let them dry. Callout Description White underside of the ADF cover White underside of the scanner cover Scanner glass ADF glass Close the scanner cover. Cleaning the printhead lenses Open the front door. Slide the release lever to the left to unlock the cover.
Page 672: Parts Catalog
7463 Parts catalog • “Legend” on page 673 • “Assembly 1: Covers (MX71x)” on page 675 • “Assembly 2: Covers (MX81x)” on page 677 • “Assembly 3: Paper path” on page 681 • “Assembly 4: Fusers” on page 683 • “Assembly 5: Electronics”...
Page 673: Legend
7463 Legend The following column headings are used in the parts catalog: • Asm‑index—Identifies the assembly and the item in the diagram. For example, 3‑1 indicates Assembly 3 and item 1 in the table. • Part number—Identifies the unique number that correlates with the part. •...
Page 674 7463 Parts catalog...
Page 675: Assembly 1: Covers (Mx71X)
7463 Assembly 1: Covers (MX71x) Parts catalog...
Page 676 7463 Assembly 1: Covers (MX71x) Asm-index Units/mach Units/FRU Description Removal procedure 40X7678 Rear door “Rear door removal” on page 307. 40X7726 Rear door support 40X7904 Rear lower cover “Rear lower cover removal” on page 309. 40X7907 Right cover “Right cover removal (MX71x)” on page 311.
Page 677: Assembly 2: Covers (Mx81X)
7463 Assembly 2: Covers (MX81x) Parts catalog...
Page 678 7463 Assembly 2: Covers (MX81x) Asm-index Units/mach Units/FRU Description Removal procedure 40X7939 Rear door “Rear door removal” on page 307. 40X7726 Rear door support 40X7924 Column left rear cover 40X8368 Column right rear cover 40X7925 Column right outer cover “Column right outer cover removal”...
Page 679 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X7951 Controller board access cover “Controller board access cover removal” on page 387. 40X7932 Left rear cover 40X7927 Column left outer cover “Column left outer cover removal (MX81x)” on page 297. 40X7940 Standard bin cover “Standard bin cover removal (MX71x)”...
Page 680 7463 Parts catalog...
Page 681: Assembly 3: Paper Path
7463 Assembly 3: Paper path Parts catalog...
Page 682 7463 Assembly 3: Paper path Asm-index Units/mach Units/FRU Description Removal procedure 40X7602 Upper redrive “Upper redrive removal” on page 363. 40X7588 Fuser access door (MX81x) See “Fuser access door removal” on page 349. 40X8399 Fuser access door (MX71x) See “Fuser access door removal” on page 349.
Page 683: Fusers
7463 Assembly 4: Fusers Parts catalog...
Page 684 7463 Assembly 4: Fusers Removal Asm-index Units/mach Units/FRU Description procedure 40X7577 Fuser data cable N/A 40X7743 MX81x Return Program Fuser Type 00, “Fuser 110-120V Letter removal” on page 347. 40X7744 MX81x Return Program Fuser Type 01, “Fuser 220-240V A4 removal” on page 347.
Page 685: Electronics
7463 Assembly 5: Electronics Parts catalog...
Page 686 7463 Assembly 5: Electronics Asm-index Units/mach Units/FRU Description Removal procedure 40X8101 Power switch “Power switch removal” on page 406. 40X7676 LVPS “LVPS removal” on page 403. 40X7685 Toner level / imaging unit high voltage contact See “HVPS removal” on page 402.
Page 687 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X7692 Toner cartridge smart chip contact with cable “Laser printhead removal” on page 320. 40X8034 Option card cover plate 40X7689 Imaging unit smart chip contact with cable “Laser printhead removal” on page 320. 40X7691 Sensor (standard bin full) with output bin guide See “Sensor (standard...
Page 688 7463 Parts catalog...
Page 689: Assembly 6: Drive Motors
7463 Assembly 6: Drive motors Parts catalog...
Page 690 7463 Assembly 6: Drive motors Asm-index Units/mach Units/FRU Description Removal procedure 40X7684 Duplex motor with cable “Duplex motor removal” on page 345. 40X7695 Duplex cooling fan “Duplex cooling fan removal” on page 401. 40X7580 Cartridge cooling fan “Cartridge cooling fan removal” on page 400.
Page 691: Duplex
7463 Assembly 7: Duplex Parts catalog...
Page 692 7463 Assembly 7: Duplex Asm-index Units/mach Units/FRU Description Removal procedure 40X7683 Internal duplex with cable 40X7668 Duplex rear flap “Duplex rear flap removal” on page 369. 40X7723 Torsion spring 40X7667 Duplex front flap “Duplex front flap removal” on page 368. 40X7952 Duplex jam release guide 40X7697...
Page 693: Frame
7463 Assembly 8: Frame Parts catalog...
Page 694 7463 Assembly 8: Frame Asm-index Units/mach Units/FRU Description Removal procedure 40X7733 Right frame pivot “Right frame pivot removal” on page 351. 40X7717 Toner cartridge clamp 40X7589 Fastener plate 40X8414 Right frame extension (MX81x) “Right frame extension removal (MX81x)” on page 383.
Page 695: Assembly 9: Control Panel (Mx71X)
7463 Assembly 9: Control panel (MX71x) Parts catalog...
Page 696 7463 Assembly 9: Control panel (MX71x) Asm-index Units/mach Units/FRU Description Removal procedure 40X7860 Control panel (MX710) “Control panel removal (MX71x)” on page 414. 40X7877 Control panel (MX711) “Control panel removal (MX71x)” on page 414. 40X7873 Controller board to control panel board cable 40X8485 Tilting 7-inch display...
Page 697 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X8389 Control panel left bezel (XM5163) “Control panel left bezel removal (MX71x)” on page 429. 40X8390 Control panel left bezel (XM7170) “Control panel left bezel removal (MX71x)” on page 429. 40X7867 Control panel upper cover Parts catalog...
Page 698 7463 Parts catalog...
Page 699: Assembly 10: Control Panel 10-Inch Display (Mx81X)
7463 Assembly 10: Control panel 10‑inch display (MX81x) Parts catalog...
Page 700 7463 Assembly 10: Control panel 10‑inch display (MX81x) Asm-index Units/mach Units/FRU Description Removal procedure 40X7887 Control panel buttons parts pack 40X7892 Control panel cover 40X7884 Control panel board 40X9079 Control panel speaker 40X7886 Standard bin LED board 40X7883 Display, 10‑inch touch‑screen 40X7891 Cable, controller board to control panel board 40X7888...
Page 701: Assembly 11: Paper Tray
7463 Assembly 11: Paper tray Parts catalog...
Page 702 7463 Assembly 11: Paper tray Asm-index Units/mach Units/FRU Description Removal procedure 40X7712 MPF feeder solenoid 40X7600 MPF pick roller “MPF pick roller removal” on page 331. 40X7601 MPF feed roller flange 40X7742 550-sheet tray insert (MX71x) 40X7948 550-sheet tray insert (MX81x) 40X7713 Separator roller assembly “Separator roller assembly...
Page 703: Assembly 12: Adf Assembly
7463 Assembly 12: ADF assembly Parts catalog...
Page 704 7463 Assembly 12: ADF assembly Asm-index Units/mach Units/FRU Description Removal procedure 40X7765 ADF assembly (MX710) “ADF assembly removal” on page 448 40x7799 ADF assembly (MX711) “ADF assembly removal” on page 448 40x7748 ADF assembly (MX81x) “ADF assembly removal” on page 448 Parts catalog...
Page 705: Assembly 13: Adf Covers
7463 Assembly 13: ADF covers Parts catalog...
Page 706 7463 Assembly 13: ADF covers Asm-index Units/mach Units/FRU Description Removal procedure 40X7755 ADF top door w/o beacon and MF sensor (MX71x) “ADF door removal” on page 455 40X7794 ADF top door w/ beacon and MF sensor (MX81x) “ADF door removal” on page 455 40X7763 ADF left hinge...
Page 707 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X7754 ADF left lower cover “ADF left lower cover removal” on page 464 40X7759 ADF pick roller cover “ADF pick roller cover removal” on page 467 40X7760 ADF separation guide “ADF separation guide removal” on page 473 Parts catalog...
Page 708 7463 Parts catalog...
Page 709: Assembly 14: Adf Mechanical
7463 Assembly 14: ADF mechanical Parts catalog...
Page 710 7463 Assembly 14: ADF mechanical Asm-index Units/mach Units/FRU Description Removal procedure 40X7769 ADF rear side drive parts pack “ADF rear side drive parts pack removal” on page 472 40X7751 Magnetic clutch “Magnetic clutch removal” on page 40X7757 Gear (29t), separation roll drive “Separation roll drive gear (29t) removal”...
Page 711: Assembly 15: Adf Electronics
7463 Assembly 15: ADF electronics Parts catalog...
Page 712 7463 Assembly 15: ADF electronics Asm-index Units/mach Units/FRU Description Removal procedure 40X7853 Multifeed sensor parts kit “Multifeed sensor parts kit removal” on page 490 40X8536 Sensor (ADF media present) “Sensor (ADF media present) removal” on page 493 40X7777 Interrupt w/flag sensor (ADF exit) “Interrupt with flag sensor (ADF media exit) removal”...
Page 713 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X7770 Cable parts pack, which includes the following: • ADF electrical cables parts pack • Tray lift motor cable • ADF pick motor cable • ADF transport motor cable • MDC to back jam bcn 1& 2 •...
Page 714 7463 Parts catalog...
Page 715: Assembly 16: Flatbed Scanner (Mx710 And Mx711)
7463 Assembly 16: Flatbed scanner (MX710 and MX711) Parts catalog...
Page 716 7463 Assembly 16: Flatbed scanner (MX710 and MX711) Asm-index Units/mach Units/FRU Description Removal procedure 40X7912 Flatbed scanner (MX71x) “Flatbed scanner assembly removal” on page 499 40X7783 Flatbed scanner glass “Flatbed scanner glass removal” on page 513 40X7788 Flatbed scanner tension pulley w/ belt “Flatbed tension pulley with belt removal”...
Page 717 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X7902 Flatbed left cover “Flatbed scanner left cover removal topic” on page 505 40X7786 Flatbed scanner CCD “Flatbed scanner CCD removal” on page 40X8375 Ribbon cable, flatbed scanner CCD (MX71x) 40X8099 Cable, standard output bin LED Parts catalog...
Page 718 7463 Parts catalog...
Page 719: Assembly 17: Flatbed Scanner (Mx810, Mx811 And Mx812)
7463 Assembly 17: Flatbed scanner (MX810, MX811 and MX812) Parts catalog...
Page 720 7463 Assembly 17: Flatbed scanner (MX810, MX811 and MX812) Asm-index Units/mach Units/FRU Description Removal procedure 40X7782 Flatbed scanner (MX81x) “Flatbed scanner assembly removal” on page 499 40X7783 Flatbed scanner glass “Flatbed scanner glass removal” on page 513 40X7788 Flatbed scanner tension pulley w/ belt “Flatbed tension pulley with belt removal”...
Page 721 7463 Asm-index Units/mach Units/FRU Description Removal procedure 40X7943 Flatbed left cover (MX81x) “Flatbed scanner left cover removal topic” on page 505 40X7786 Flatbed scanner CCD “Flatbed scanner CCD removal” on page 506 40X8374 Flatbed scanner CCD ribbon cable (MX81x) 40X7944 Scanner rear cover Parts catalog...
Page 722 7463 Parts catalog...
Page 723: Assembly 18: Input Options (Mx710 And Mx711)
7463 Assembly 18: Input options (MX710 and MX711) Parts catalog...
Page 724 7463 Assembly 18: Input options (MX710 and MX711) Asm-index Units/mach Units/FRU Description Removal procedure 40X8106 550‑sheet tray option “250/550-sheet media tray option removal” on page 521 40X8411 550‑sheet tray option, lockable “250/550-sheet media tray option removal” on page 521 40X8152 250‑sheet tray option “250/550-sheet media tray option removal”...
Page 725: Assembly 19: Input Options (Mx810, Mx811 And Mx812)
7463 Assembly 19: Input options (MX810, MX811 and MX812) Parts catalog...
Page 726 7463 Assembly 19: Input options (MX810, MX811 and MX812) Asm-index Units/mach Units/FRU Description Removal procedure 40X8162 HCIT and drawer assembly “HCIT and drawer assembly removal” on page 537 40X8108 550‑sheet tray and drawer assembly “250/550-sheet media tray option removal” on page 521 Parts catalog...
Page 727: Assembly 20: 250-Sheet Tray Option (Mx710 And Mx711)
7463 Assembly 20: 250-sheet tray option (MX710 and MX711) Parts catalog...
Page 728 7463 Assembly 20: 250-sheet tray option (MX710 and MX711) Asm-index Units/mach Units/FRU Description Removal procedure 40X8160 250-sheet tray option upper interface cable “Drawer upper interface cable removal” on page 40X8156 Sensor (pass through) “Sensor (drawer pass through) removal ” on page 531 40X8158 Sensor (pick)
Page 729: Assembly 21: 550-Sheet Tray Option (Mx710 And Mx711)
7463 Assembly 21: 550-sheet tray option (MX710 and MX711) Parts catalog...
Page 730 7463 Assembly 21: 550-sheet tray option (MX710 and MX711) Asm-index Units/mach Units/FRU Description Removal procedure 40X8160 550-sheet tray option upper interface cable “Drawer upper interface cable removal” on page 40X7593 Pick roller “Drawer pick roller removal ” on page 522 40X7592 Sensor (pick roller position) “Sensor (pick roll position)
Page 731: Assembly 22: 550-Sheet Tray Option (Mx810, Mx811, Mx812)
7463 Assembly 22: 550-sheet tray option (MX810, MX811, MX812) Parts catalog...
Page 732 7463 Assembly 22: 550-sheet tray option (MX810, MX811, MX812) Asm-index Units/mach Units/FRU Description Removal procedure 40X8160 550‑sheet tray option upper interface cable “Drawer upper interface cable removal” on page 40X7593 pick roller “Drawer pick roller removal ” on page 522 40X7592 Sensor (pick roller position) “Sensor (pick roll position)
Page 733: Assembly 23: High Capacity Input Tray Option 1 (Mx710 And Mx711)
7463 Assembly 23: High capacity input tray option 1 (MX710 and MX711) Parts catalog...
Page 734 7463 Assembly 23: High capacity input tray option 1 (MX710 and MX711) Asm-index Units/mach Units/FRU Description Removal procedure 40X8163 HCIT drawer assembly See “HCIT drawer assembly removal” on page 40X8165 HCIT “HCIT removal” on page 537 Parts catalog...
Page 735: Assembly 24: High Capacity Input Tray Option 2 (Mx710 And Mx711)
7463 Assembly 24: High capacity input tray option 2 (MX710 and MX711) Parts catalog...
Page 736 7463 Assembly 24: High capacity input tray option 2 (MX710 and MX711) Asm-index Units/mach Units/FRU Description Removal procedure 40X8178 Sensor (HCIT pick) with cable “Sensor (HCIT pick) removal” on page 556 40X8177 Sensor (HCIT media low) with flag See “Sensor (HCIT media low) with flag removal”...
Page 737: Assembly 25: High Capacity Input Tray Option 3 (Mx810, Mx811, Mx812)
7463 Assembly 25: High capacity input tray option 3 (MX810, MX811, MX812) Parts catalog...
Page 738 7463 Assembly 25: High capacity input tray option 3 (MX810, MX811, MX812) Asm-index Units/mach Units/FRU Description Removal procedure 40X8164 HCIT drawer assembly “HCIT drawer assembly removal” on page 537 40X8166 HCIT “HCIT removal” on page 537 Parts catalog...
Page 739: Assembly 26: High Capacity Input Tray Option 4 (Mx810, Mx811, Mx812)
7463 Assembly 26: High capacity input tray option 4 (MX810, MX811, MX812) Parts catalog...
Page 740 7463 Assembly 26: High capacity input tray option 4 (MX810, MX811, MX812) Asm-index Units/mach Units/FRU Description Removal procedure 40X8178 Sensor (HCIT pass through) with cable See “Sensor (HCIT pick) removal” on page 591 40X8177 Sensor (HCIT closed) with flag “Sensor (HCIT closed) with flag removal”...
Page 741: Assembly 27: Output Options (Mx810, Mx811, And Mx812)
7463 Assembly 27: Output options (MX810, MX811, and MX812) Parts catalog...
Page 742 7463 Assembly 27: Output options (MX810, MX811, and MX812) Asm-index Units/mach Units/FRU Description Removal procedure 40X8207 Staple finisher option “Staple finisher/offset stacker option removal” on page 595 40X8522 Offset stacker option “Staple finisher/offset stacker option removal” on page 595 40X8241 Mailbox option “Mailbox assembly removal”...
Page 743: Assembly 28: Staple Finisher Option 1
7463 Assembly 28: Staple finisher option 1 Parts catalog...
Page 744 7463 Assembly 28: Staple finisher option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8214 Stapler rear door “Stapler/offset stacker rear door removal” on page 595 40X8222 Stapler top cover “Stapler/offset stacker top cover removal” on page 599 40X8213 Stapler paddle drive motor “Paddle drive motor removal”...
Page 745: Assembly 29: Staple Finisher Option 2
7463 Assembly 29: Staple finisher option 2 Parts catalog...
Page 746 7463 Assembly 29: Staple finisher option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8212 Tamper drive belt “Tamper drive belt removal” on page 609 40X8209 Media stack flap (right) “Media stack flap (right) removal” on page 602 40X8217 Sensor (bin full send) “Sensor (bin full send) removal”...
Page 747: Assembly 30: Mailbox Option 1
7463 Assembly 30: Mailbox option 1 Parts catalog...
Page 748 7463 Assembly 30: Mailbox option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8248 Sensor (bin full receive) “Sensor (mailbox bin full receive) removal” on page 639 40X8247 Mailbox media bin full flag “Mailbox media bin full flag removal” on page 638 40X8244 Mailbox controller PCBA “Mailbox controller PCBA removal”...
Page 749: Assembly 31: Mailbox Option 2
7463 Assembly 31: Mailbox option 2 Parts catalog...
Page 750 7463 Assembly 31: Mailbox option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8250 Mailbox output bin LED assembly See “Mailbox output bin LED assembly removal” on page 644 40X8249 Mailbox belt “Mailbox belt removal” on page 642 40X8251 Mailbox solenoid “Mailbox solenoid removal”...
Page 751: Assembly 32: Offset Stacker Option 1
7463 Assembly 32: Offset stacker option 1 Parts catalog...
Page 752 7463 Assembly 32: Offset stacker option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8214 Stacker rear door “Stapler/offset stacker rear door removal” on page 595 40X8222 Stacker top cover “Stapler/offset stacker top cover removal” on page 599 40X8213 Stacker paddle drive motor “Paddle drive motor removal”...
Page 753: Assembly 33: Offset Stacker Option 2
7463 Assembly 33: Offset stacker option 2 Parts catalog...
Page 754 7463 Assembly 33: Offset stacker option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8212 Tamper drive belt “Tamper drive belt removal” on page 609 40X8209 Media stack flap (right) “Media stack flap (right) removal” on page 602 40X8217 Sensor (bin full send) “Sensor (bin full send) removal”...
Page 755: Assembly 34: Miscellaneous
Card reader - large stick on case 40X8313 Card reader - small snap on case 40X8314 Card reader - large snap on case 40X1593 Lexmark MarkNet N7000e (1 port USB) Ethernet 10Base/100BaseTX 40X1594 Lexmark MarkNet N7002e (1 port Parallel) Ethernet 10BaseT/100BaseTX 40X1592...
Page 756 7463 Removal Asm-index Units/mach Units/FRU Description procedure 40X8423 MS81x Return Program Fuser Maint. Kit Type 03, 110-120V 40X8424 MS81x Return Program Fuser Maint. Kit Type 04, 220-240V Letter 40X8425 MS81x Fuser Maint. Kit Type 05, 110-120V Letter 40X8426 MS81x Fuser Maint. Kit Type 06, 220-240V A4 40X8427 MS81x Fuser Maint.
Page 757: Assembly 35: Power Cords
7463 Assembly 35: Power cords Removal Asm-index Units/mach Units/FRU Description procedure 40X0269 Power cord LV, USA & Canada, Latin America 40X0288 Power cord HV, Argentina 40X1766 Power cord HV, Bolivia & Peru 40X0273 Power cord HV, Chile, Uruguay 40X3141 Power cord HV, Paraguay, Austria, Belgium, France, Germany, Italy, Netherlands, Bluemark, Czech &...
Page 758 7463...
Page 759: Appendix A: Printer Specifications
7463 Appendix A: Printer specifications • “Power specifications” on page 759 • “Operating clearances” on page 760 • “Acoustics” on page 760 • “Environment” on page 761 • “Processor” on page 761 • “Security reset jumper” on page 761 • “Printer skew specifications”...
Page 760: Operating Clearances
7463 • All models ship with Sleep Mode set to On. Operating clearances The following clearances must be maintained for proper ventilation and operation of the MX710/ MX810 Series MFPs (including removing jobs from the exit tray, fully extending the paper input tray, and using the ADF): 152.4 mm (6 in.) Right 152.4 mm (6 in.)
Page 761: Environment
7463 Environment Printer Temperature and Humidity • Operating – Temperature: 60 to 90° F (15.6 to 32.2° C) – Relative humidity: 8 to 80% – Maximum wet bulb temperature: 73° F (22.8° C) – Altitude: 9,500 ft. (0 to 2896 meters) –...
Page 762: Printer Skew Specifications
7463 An administrator controls how a jumper reset affects a device by configuring the jumper-related setting on the Security Web page. Note: Administrators can discourage tampering with the jumper by securing the entire RIP card cage (of which the jumper is a part) with a Kensington lock. Alternatively, to completely negate the effects of a jumper reset, an administrator can select the No Effect value for the jumper-related setting on the Security Web page or in the Security Reset Jumper setting in the Security Menu.
Page 763 7463 Side 1 Side 2 Card Stock +/-0.007 mm/mm +/-0.007 mm/mm Paper, dual-Web paper labels +/-0.010 mm/mm +/-0.010 mm/mm Vinyl, Polyester labels (less than or equal 92# liner) +/-0.010 mm/mm +/-0.010 mm/mm Print registration Initial adjustment (adjustable in increments of T=0.3mm, B-0.5mm, R and L=0.2mm): •...
Page 764 7463...
Page 765: Appendix B: Options And Features
Fonts • Firmware cards – Bar Code – PrintCryptionTM • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS-232-C Serial ISP – Parallel 1284-B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 766: Physical Specifications (Options)
7463 Physical specifications (options) Item Height Width Depth Weight 250‑sheet tray 85 mm (3.3 in.) 421 mm (16.6 510 mm (20.1 5 kg (11.0 lb) in.) in.) 550‑sheet tray (MX71x) 110 mm (4.3 421 mm (16.6 510 mm (20.1 5.8 kg (12.8 lb) in.) in.) in.)
Page 767: Appendix C: Theory Of Operation
7463 Appendix C: Theory of operation • “Models MX81x and MX71x paper path rollers and sensors” on page 768 • “Models MX81x and MX71x sensors” on page 769 • “Functions of main components” on page 769 • “Media tray” on page 770 •...
Page 768: Models Mx81X And Mx71X Paper Path Rollers And Sensors
7463 Models MX81x and MX71x paper path rollers and sensors Appendix C: Theory of operation...
Page 769: Models Mx81X And Mx71X Sensors
7463 Models MX81x and MX71x sensors Functions of main components • “Media tray assembly” on page 769 • “Rear media guide” on page 770 • “Side media guide” on page 770 Media tray assembly The media tray is used to contain the media that will be printed on by the printer. Appendix C: Theory of operation...
Page 770: Rear Media Guide
7463 Rear media guide The rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear and can be locked in position. The rear guide should come into contact with the media and hold it in position. Side media guide The media tray assembly is designed so that it can adjust to the media width in the media feed direction by moving the side guide to the left or right.
Page 771: Mpf Pick Roller
7463 • “MPF pick solenoid” on page 771 The MPF is a mechanical unit supplying media to the printer. The driving force from the main drive motor drive motor is transmitted to the MPF pick roller to feed media. MPF pick roller The MPF pick roller feeds the media placed in the MPF media tray into the printer.
Page 772: Sensor (Input)
7463 Sensor (input) The sensor (input) is located just before the print cartridge and can detect whether media exists in the input path. The sensor is used to detect jams and to set functional timing. Duplex • “Sensor (duplex path)” on page 772 The printer has an integrated duplex that is used to provide two-sided printing.
Page 773: Transfer Roller
7463 Transfer roller The transfer roller applies charge to the rear surface of the media when the media passes between the transfer roller and photo conductor (drum). The toner image is transferred from the photo conductor (drum) surface to the media surface.
Page 774: Printhead
7463 Printhead The printhead scans the photoconductor drum surface with a laser beam. It consists of four components: laser diode (LD) card assembly, printhead motor, polygon mirror, and the start of scan card assembly. LD card assembly—The LD card assembly generates the laser beam. The beam is turned on or off according to a print data signal coming from the controller board.
Page 775: Fuser Components
7463 When a laser beam is scanned across the photoconductor (drum) surface from one end to the other while turning on and off the beam, one line of latent image is created. If the scanning by the laser beam is repeated while rotating the drum, a two-dimensional image is created.
Page 776: Heat Belt (Belt Fuser)
7463 Heat belt (belt fuser) The heat belt is a thin metal belt with a coated surface. This belt is heated by a ceramic heater bar. The heat is applied to the media passing between the heat belt and pressure roll, fusing the toner on the media. Pressure roll The pressure roll is used to apply pressure to the media surface for fusing.
Page 777: Sensor (Fuser Exit)
7463 Sensor (fuser exit) The sensor (fuser exit) detects the arrival and departure of media as it passes through the fuser. Exit • “Sensor (standard bin full)” on page 777 The standard media exit ejects printed media from the printer to the standard bin . Sensor (standard bin full) The sensor (standard bin full), along with the standard bin full flag, detects whether the standard bin is full and stops the printing process.
Page 778: Main Drive Motor Assembly
7463 Main drive motor assembly The main drive motor is a DC motor that drives the imaging unit, aligner, and MFP. Fuser drive motor assembly The fuser drive motor is a DC motor that drives the fuser. Toner add motor assembly The toner add motor is a DC motor that drives the toner cartridge in order to provide new toner.
Page 779: Sensors
7463 Sensors Appendix C: Theory of operation...
Page 780: Electrical Components And Controller
7463 Electrical components and controller Main cooling fan LVPS card assembly Controller board Duplex cooling Print cartridge cooling fan HVPS card assembly Sensor (control panel door interlock) The sensor is a safety device to cut off a 24 VDC power supply from the LVPS to the high volt power supply (HVPS), controller board, and to the main drive motor assembly, while the control panel door is open.
Page 781: Lvps Board Assembly
7463 LVPS board assembly The LVPS board assembly generates 6.5V and 25V DC voltages. The LVPS can be switched to work with 100V, 110, and 220V machines. HVPS board assembly The HVPS board assembly generates and provides DC voltages to the developer roll, the transfer roller, and the charge roller (located in the imaging unit).
Page 782 7463 Exposure The Printhead generates a beam of laser light. Image data received from the controller board assembly modulates this beam, turning it on and off according to image information that is received from the host computer and software. Through the use of a series of rotating and stationary mirrors within the Printhead, the beam scans the negative charged drum surface.
Page 783 7463 Development The toner contained within the PC cartridge has an electrical property that causes it to adhere to the development roller. The metering blade spreads the toner into a very thin layer on the development roller. Friction between the development roller and the CM blade development roller generates a small electrical charge that is transferred to the toner.
Page 784 7463 Transfer As the paper travels between the transfer roller and the photoconductor (drum), the Transfer roller applies a positive charge to the back of the printing paper. This positive charge transfers the negative charged toner image from the photoconductor (drum) to the top surface of the paper. The toner image is now on the paper and the paper is now stuck to the photoconductor (drum) due to the relative electrical differences between the negative electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper.
Page 785: Document Scanning At Adf
7463 Auto density sensing The image density sensor assembly uses a reflection type sensor that detects a pre-placed toner patch and image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with the central line of the detector.
Page 786: Names And Functions Of Components
7463 The operational overview of a document scanning at the platen: The flatbed scanner CCD assembly travels to read the document. The exposure lamp is installed on the flatbed scanner CCD assembly. As the flatbed scanner CCD assembly travels, the document on the platen glass is scanned and exposed with the exposure lamp. The flatbed scanner CCD image sensor assembly reads the image data.
Page 787 7463 Described below is the overview of the steps before document scanning and that of simplex and duplex document scanning modes. Setting a document When a document is set on the document tray assembly and the lead edge is pushed into the tray until it stops, the sensor (ADF media present) becomes covered and the machine recognizes that the document has been set properly, turning on the media present LED.
Page 788: Adf Components
7463 The document sheet is fed at the feed speed corresponding to the selected magnification, and the image on it is scanned with the exposure lamp at the scan position. As the image is scanned on both sides, the document sheet is fed and ejected by the ADF feed-out roll assembly and ADF exit roll assembly that are driven by the ADF transport motor.
Page 789 7463 • Sensor (ADF closed interlock)—A sensor that detects whether the ADF is raised away from the flatbed scanner. • Switch (ADF top door interlock)—A sensor that detects whether the ADF top door is open. • Switch (ADF lower door interlock)—A sensor that detects whether the ADF lower door is open. •...
Page 790: Supported Paper Sizes, Types, And Weights
7463 ADF media feed and transport components • ADF pick roller—This roller is used to begin the feed process into the ADF. • ADF feed belt—This belt is used to feed the pick media into the ADF. • ADF separator roller and torque limiting clutch—This roller and clutch are used to ensure that only a single sheet of media is fed into the ADF.
Page 791: Paper Sizes Supported By The Printer
7463 Paper type 250‑ or 550‑sheet 2100‑sheet tray Multipurpose feeder Duplex trays Pharmacy labels Transparencies Paper sizes supported by the printer Paper size Dimensions Standard or Optional Multipurpose Duplex optional 250‑ or 2100‑sheet tray feeder 550‑sheet trays 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.)
Page 792: Paper Sizes, Types, And Weights Supported By The Optional Finishers
7463 Paper sizes, types, and weights supported by the optional finishers Supported paper sizes Paper size 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher JIS B5 Executive Letter Legal Folio Statement Universal The finisher stacks the paper but does not staple or punch holes in it. The finisher staples the paper if it is loaded long edge first.
Page 793 7463 Paper type Paper weight 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Recycled 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Paper labels 180 g/m (48 Ib) Vinyl labels 300 g/m (92 Ib) Dual web and 180 g/m Integrated (48 Ib) Polyester...
Page 794: Output Options Theory
7463 Paper type Paper weight 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Rough/cotton 60–90 g/m (16–24 lb) Custom type [x] 60–90 g/m (16–24 lb) The finisher stacks the paper but does not staple or punch holes in it. Output options theory •...
Page 795: Staple Finisher Theory
7463 The main motor drives the transport rollers which move the media along the paper path. The sensor (pass through) detects if the media has entered the mailbox. Four diverters control which way the media will go. If a diverter is opened, then media will pass through it and go to the next diverter above it.
Page 796 7463 Stapling process Exit rollers move the media to the tamper where it will be prepared for stapling. Multiple pages can be stacked on the tamper before the document is stapled. The paddle drive motor rotates the paddle rollers for aligning the trailing edge of the pages.
Page 797: Appendix D: Acronyms
7463 Appendix D: Acronyms Acronyms ASIC Application-Specific Integrated Circuit BLDC Brushless DC Motor Black Only Retract Cyan Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup CTLS Capacitance Toner Level Sensing DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process EPROM...
Page 798 7463 Microswitch Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM...
Page 799: Index
7463 Index jobs on disk key repeat initial delay acronyms key repeat rate ADF components LES applications ADF edge erase menu settings page ADF skew adjustment min copy memory back side num pad job assist deskew roller paper prompts front side PPDS emulation adjustments print quality pages...
Page 800 7463 base sensor test document scanning beacons test print theory button test duplex (MX71x) charge roll voltage removal clear event log duplex (MX81x) defaults removal disk test/clean duplex cooling fan display event log removal diverter test duplex exit diverter DRAM test removal duplex feed 1 test duplex motor...
Page 801 7463 finisher jams, clearing finishing features behind rear door 65, supported paper sizes in duplex area finisher features in finisher rear door finisher sensors in mailbox rear door tests in multipurpose feeder finisher tests in rear expander door feed test (finisher) in standard bin hole punch test in staple finisher...
Page 802 7463 media vertical guide numbers removal paper jams, clearing menus 230–234 diagram of behind rear door menus diagram in duplex area min copy memory in finisher rear door MPF feeder lift plate in mailbox rear door removal in multipurpose feeder MPF pick roller in rear expander door print theory...
Page 803 7463 flatbed scanner ADF float plate with springs paper path rollers ADF front cover scanner ADF front side drive parts pack sensors 768, ADF input tray xerographic and print cartridge components ADF left hinge printer ADF left lower cover finishing features adf lift tray printer control panel ADF pick roller...
Page 804 7463 flatbed scanner CCD mailbox top cover flatbed scanner drive parts kit mailbox upper interface cable flatbed scanner front cover main cooling fan flatbed scanner glass main drive motor flatbed scanner left cover media aligner roller flatbed scanner PCBA media feeder flatbed scanner right cover media stack flap (left) flatbed tension pulley with belt...
Page 805 7463 sensor (HCIT closed) sensor (HCIT media low) with flag safe mode sensor (HCIT pick) 556, safety information 24, sensor (input) Scanner calibration sensor (mailbox bin full receive) menu settings page sensor (mailbox divert motor) Scanner configuration sensor (pick roll position) 522, scanner glass sensor (pick roll position), HCIT cleaning...
Page 806 7463 serial wrap test removal service checks troubleshooting transfer roller left arm with cable network service check removal service engineer (SE) menu troubleshooting accessing ADF printer symptoms service manual conventions base printer symptoms shadow images appear on prints initial check side guide options symptoms print theory...
Page 807: Part Number Index
Zealand....................757 40X0303 Power cord, HV PRC..........................757 40X0387 USB-A interface device ..........................755 40X1592 Lexmark MarkNet N7020e (4 port USB) Ethernet 10BaseT/100BaseTX/1000BaseT ......755 40X1593 Lexmark MarkNet N7000e (1 port USB) Ethernet 10Base/100BaseTX..........755 40X1594 Lexmark MarkNet N7002e (1 port Parallel) Ethernet 10BaseT/100BaseTX ..........755 40X1766 Power cord HV, Bolivia &...
Page 808 7463 Part name Page 40X7573 Standard tray beacon and cable......................679 40X7574 Main motor cable...........................690 40X7575 Top option interface cable........................694 40X7576 Fuser drive motor cable.........................690 40X7577 Fuser data cable.............................684 40X7578 HVPS...............................686 40X7579 Main cooling fan with cable........................690 40X7580 Cartridge cooling fan..........................690 40X7581 MX81x Return Program Fuser Type 03, 110-120V A4................684 40X7582 Transfer...
Page 809 7463 Part name Page 40X7598 MPF feeder lift plate with cable......................702 40X7599 Media aligner roller with MPF pick roller....................702 40X7600 MPF pick roller............................702 40X7601 MPF feed roller flange..........................702 40X7602 Upper redrive............................682 40X7604 Output bin guide..........................676, 40X7605 Transfer roller left arm with cable......................686 40X7606 Transfer roller right arm.........................686...
Page 810 7463 Part name Page 40X7714 Imaging unit clamp..........................694 40X7715 Front door support link..........................678 40X7716 Toner cartridge lock..........................694 40X7717 Toner cartridge clamp..........................694 40X7718 Torsion spring............................694 40X7719 Torsion spring............................694 40X7720 Torsion spring............................694 40X7721 Torsion spring............................694 40X7722 Controller board access shield (MX81x)....................686 40X7723 Torsion spring............................692 40X7724 Recoil spring (MX81x)..........................694...
Page 811 7463 Part name Page 40X7758 Gear (40t), 1st scan roll drive.........................710 40X7759 ADF pick roller cover ..........................707 40X7760 ADF separation guide ..........................707 40X7761 ADF bottom door (MX81x) ........................706 40X7762 ADF right hinge ............................706 40X7763 ADF left hinge ............................706 40X7765 ADF assembly (MX710)..........................704 40X7766 Flatbed glass cushion ..........................706...
Page 812 7463 Part name Page 40X7854 Fax board..............................756 40X7857 ATA pass through hard drive........................756 40X7858 802.11B/G/N ‑ US network adapter......................756 40X7860 Control panel (MX710)...........................696 40X7862 Control panel board (MX710) ........................696 40X7863 Control panel buttons..........................696 40X7864 Control panel front cover........................696 40X7865 Control panel right bezel........................696 40X7867 Control panel upper cover........................697...
Page 813 7463 Part name Page 40X7899 Flatbed front cover..........................716 40X7901 Flatbed right cover..........................716 40X7902 Flatbed left cover...........................717 40X7903 Speaker bracket............................716 40X7904 Rear lower cover............................676 40X7905 Standard bin cover..........................676 40X7906 Left cover..............................676 40X7907 Right cover.............................676 40X7908 Cable, speaker............................716 40X7912 Flatbed scanner (MX71x) ........................716 40X7913 Right inner cover............................678...
Page 814 7463 Part name Page 40X7939 Rear door..............................678 40X7940 Standard bin cover..........................679 40X7941 Flatbed right cover (MX81x)........................720 40X7942 Flatbed front cover (MX811)........................720 40X7943 Flatbed left cover (MX81x)........................721 40X7944 Scanner rear cover..........................721 40X7945 Sensor bin cover.............................679 40X7946 Stapler door with beacon........................678 40X7947 Cartridge door latch bracket........................678 40X7948 550-sheet tray insert (MX81x).......................702...
Page 815 7463 Part name Page 40X8109 550-sheet tray front cover........................730 40X8113 550-sheet tray front cover........................732 40X8152 250‑sheet tray option..........................724 40X8153 250-sheet tray............................728 40X8154 250-sheet tray front cover........................728 40X8155 550-sheet tray option controller PCBA ....................730 40X8155 550‑sheet option tray controller PCBA ....................732 40X8156 Sensor (pass through)......................728, 730, 40X8157 250-sheet tray option transport motor....................728...
Page 816 7463 Part name Page 40X8176 HCIT media guide...........................736, 40X8177 Sensor (HCIT closed) with flag........................740 40X8177 Sensor (HCIT media low) with flag......................736 40X8178 Sensor (HCIT pass through) with cable....................740 40X8178 Sensor (HCIT pick) with cable.........................736 40X8179 HCIT lift drive motor..........................740 40X8179 HCIT option lift drive motor........................736 40X8180 HCIT interface cable..........................740...
Page 817 7463 Part name Page 40X8225 Stapler door close limit switch.......................746 40X8226 Stacker spring with string........................754 40X8226 Stapler spring with string........................746 40X8241 Mailbox option ............................742 40X8242 Mailbox rear door..........................748 40X8243 Mailbox right cover..........................750 40X8244 Mailbox controller PCBA........................748 40X8246 Mailbox left cover..........................748 40X8247 Mailbox media bin full flag........................748 40X8248 Sensor (bin full...
Page 818 7463 Part name Page 40X8409 Spacer..............................724 40X8410 250‑sheet tray option, lockable......................724 40X8411 550‑sheet tray option, lockable......................724 40X8413 Left frame extension (MX81x)........................694 40X8414 Right frame extension (MX81x)......................694 40X8420 MS81x Return Program Fuser Maint. Kit Type 00, 110-120V Letter............755 40X8421 MS81x Return Program Fuser Maint. Kit Type 01, 220-240V A4............755 40X8422 MS81x Return Program Fuser Maint.
Page 819 7463 Part name Page 40X8588 Flatbed front cover (XM7150)........................720 40X8589 Flatbed front cover (XM7160)........................720 40X8590 Flatbed front cover (XM7170)........................720 40X8591 USB delete plug............................756 40X8612 MX71x/MX81x forms and barcode......................755 40X8613 MX71x/MX81x IPDS card........................755 40X8614 MX71x/MX81x prescribe card........................755 40X8672 250-sheet tray option controller PCBA ....................728 40X9079 Control panel speaker..........................700...
Page 820 7463 Part number index...
Page 821: Part Name Index
7463 Part name index Part name Page 40X5316 14 PIN JST-FOR ISP cable........................755 40X8153 250-sheet tray............................728 40X8154 250-sheet tray front cover........................728 40X8672 250-sheet tray option controller PCBA ....................728 40X8159 250-sheet tray option lower interface cable..................728 40X8157 250-sheet tray option transport motor....................728 40X8160 250-sheet tray option upper interface cable..................728...
Page 822 7463 Part name Page 40X8371 ADF bottom door (MX71x) ........................706 40X7761 ADF bottom door (MX81x) ........................706 40X7792 ADF CCD scanner ...........................712 40X7771 ADF controller card..........................712 40X7749 ADF feed belt............................710 40X7772 ADF float plate w/ springs ........................706 40X7752 ADF front cover w/ lightpipe (MX81x) ....................706 40X7793 ADF front cover w/o lightpipe (MX71x) ....................706...
Page 823 7463 Part name Page 40X8099 Cable, standard output bin LED......................717 40X8314 Card reader - large snap on case......................755 40X8312 Card reader - large stick on case......................755 40X8313 Card reader - small snap on case......................755 40X8311 Card reader - small stick on case......................755 40X7580 Cartridge cooling fan..........................690...
Page 824 7463 Part name Page 40X8389 Control panel left bezel (XM5163)......................697 40X8587 Control panel left bezel (XM5170)......................696 40X8588 Control panel left bezel (XM7150)......................696 40X8390 Control panel left bezel (XM7170)......................697 40X7865 Control panel right bezel........................696 40X9079 Control panel speaker..........................700 40X7867 Control panel upper cover........................697 40X7893 Controller board (MX710)........................686...
Page 825 7463 Part name Page 40X8590 Flatbed front cover (XM7170)........................720 40X7766 Flatbed glass cushion ..........................706 40X7902 Flatbed left cover...........................717 40X7943 Flatbed left cover (MX81x)........................721 40X7901 Flatbed right cover..........................716 40X7941 Flatbed right cover (MX81x)........................720 40X7912 Flatbed scanner (MX71x) ........................716 40X7782 Flatbed scanner (MX81x) ........................720 40X7785 Flatbed scanner cables part kit ......................716...
Page 826 7463 Part name Page 40X8171 HCIT front cover.............................736 40X8172 HCIT front cover.............................740 40X8180 HCIT interface cable..........................740 40X8168 HCIT left cover............................740 40X8179 HCIT lift drive motor..........................740 40X8174 HCIT media feeder..........................740 40X8176 HCIT media guide...........................736, 40X8161 HCIT option.............................724 40X8173 HCIT option controller PCBA........................736 40X8180 HCIT option interface cable........................736...
Page 827 40X7914 Left inner cover............................678 40X7932 Left rear cover............................679 40X1593 Lexmark MarkNet N7000e (1 port USB) Ethernet 10Base/100BaseTX..........755 40X1594 Lexmark MarkNet N7002e (1 port Parallel) Ethernet 10BaseT/100BaseTX ..........755 40X1592 Lexmark MarkNet N7020e (4 port USB) Ethernet 10BaseT/100BaseTX/1000BaseT ......755 40X8359 Locking caster............................756 40X7676 LVPS................................686...
Page 828 7463 Part name Page 40X8541 Media size actuator......................702, 728, 730, 40X8210 Media stack flap (left)........................746, 40X8209 Media stack flap (right)........................746, 40X7583 Media turn guide............................682 40X7586 Media vertical guide..........................682 40X7601 MPF feed roller flange..........................702 40X7598 MPF feeder lift plate with cable......................702 40X7712 MPF feeder solenoid..........................702 40X7600 MPF pick...
Page 829 7463 Part name Page 40X7743 MX81x Return Program Fuser Type 00, 110-120V Letter...............684 40X7744 MX81x Return Program Fuser Type 01, 220-240V A4................684 40X7745 MX81x Return Program Fuser Type 02, 100V A4...................684 40X7581 MX81x Return Program Fuser Type 03, 110-120V A4................684 40X7734 MX81x Return Program Fuser Type 04, 220-240V Letter...............684 40X4826 N8120 GIGABIT INA...
Page 830 7463 Part name Page 40X8101 Power switch............................686 40X8365 Printhead access cover...........................686 40X7707 Printhead power cable...........................687 40X7708 Printhead video cable..........................687 40X7778 Push button switch sensor (ADF closed)....................712 40X7678 Rear door..............................676 40X7939 Rear door..............................678 40X7921 Rear door beacon...........................679 40X7918 Rear door beacon with cable and contacts, interlock sensor cable............679 40X7726 Rear door support..........................676, 40X7904 Rear lower...
Page 831 7463 Part name Page 40X8248 Sensor (bin full receive)........................748, 40X8217 Sensor (bin full send)........................746, 40X7592 Sensor (cartridge door interlock)......................746 40X7693 Sensor (control panel interlock)......................686 40X7697 Sensor (duplex path) with cable......................692 40X8219 Sensor (finisher bin media present).......................746 40X8177 Sensor (HCIT closed) with flag........................740 40X8177 Sensor (HCIT media low) with flag......................736...
Page 832 7463 Part name Page 40X7905 Standard bin cover..........................676 40X7940 Standard bin cover..........................679 40X7886 Standard bin LED board..........................700 40X8218 Standard output bin LED........................746, 40X7885 Standard output bin LED lens.........................716 40X8098 Standard output bin LED PCBA.......................716 40X7573 Standard tray beacon and cable......................679 40X8207 Staple finisher option ..........................742 40X8223 Stapler carriage...
Page 833 7463 Part name Page 40X7730 Torsion spring..........................678, 40X7723 Torsion spring............................692 40X7719 Torsion spring............................694 40X7721 Torsion spring............................694 40X7720 Torsion spring............................694 40X7718 Torsion spring............................694 40X7731 Torsion spring............................696 40X7730 Torsion spring............................696 40X8556 Traditional Chinese font card.........................755 40X7582 Transfer roller............................686 40X7605 Transfer roller left arm with cable......................686 40X7606 Transfer roller right arm.........................686...
Page 834 7463 Part name index...

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Lexmark MX81 Series Service Manual

Table of Contents

Product Information

Edition Notice

Notices and Safety Information

Preface

General Information

Diagnostic Information

Toner Rubs off

Service Menus

Repair Information

Component Locations

Maintenance

Parts Catalog

Appendix A: Printer Specifications

Appendix B: Options and Features

Appendix C: Theory of Operation

Appendix D: Acronyms

Index

Part Number Index

Part Name Index

Quick Links

Chapters

Related Manuals for Lexmark MX81 Series

Summary of Contents for Lexmark MX81 Series