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Action
Step 9
Replace the sensor (tray 2 lift plate level).
Does the problem remain?
Step 10
Check the engine controller board pins for damage, and replace if
necessary. See
"Engine controller board removal" on page
Does the problem remain?
2 x 500‑sheet tray 3 lift plate failure service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > 2 x 500-Sheet Tray Motor Tests > Tray 3 lift
Does the motor run?
Step 3
a
Reseat the motor cable.
b
Check the cable for damage, and replace if necessary.
Does the problem remain?
Step 4
Replace the motor. See
"Motor (2 x 500-sheet tray lift) removal" on
page
483.
Does the problem remain?
Step 5
a
Make sure that the tray 3 tray set actuator is properly installed.
b
Check the actuator for damage, and replace if necessary.
500‑sheet tray tray set actuator removal" on page
Does the problem remain?
Step 6
Check the sensor (2 x 500-sheet tray 3 lift plate level).
Is it free of damage?
Yes
Go to step 10.
Contact the next level
of support.
353.
Yes
Go to step 2.
Go to step 5.
Go to step 4.
Go to step 5.
Go to step 6.
"2 x
493.
Go to step 7.
Diagnostic information
172
7421
No
The problem is solved.
The problem is solved.
No
The problem is solved.
Go to step 3.
The problem is solved.
The problem is solved.
The problem is solved.
Go to step 9.
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