Troubleshooting Tables; Printhead Error Messages - Lexmark Pro910 Series Service Manual

Troubleshooting tables

The printer has the capability to report internal errors. This is accomplished by displaying the error message on
the control panel display.

Printhead error messages

Error
No printhead installed
Automatic printhead alignment error
Printhead not supported
Control panel message
Printhead Missing
Open Cover to install
Printhead.
Alignment Problem
Open Cover and reinstall Ink
Cartridges.
Printhead Unsupported
The Printhead is not
supported by this Printer.
Lexmark Pro910 Series
Action
Technical Support Center:
Unplug the printer from the electrical
outlet. Open the printer cover, and
check the printhead for proper
installation. If the problem remains,
then replace the printhead.
Service:
Replace the printhead.
Technical Support Center:
Unplug the printer from the electrical
outlet. Open the printer cover, and
check the printhead for proper
installation. If the problem remains,
then replace the printhead.
Service:
Remove the encoder strip, and wipe it
using a clean, lint-free cloth. If the
problem remains, then replace the
encoder strip. See "Encoder strip
with spring removal" on page
Technical Support Center:
Unplug the printer from the electrical
outlet. Open the printer cover, and
check the printhead for proper
installation. If the problem remains,
then replace the printhead.
Service:
Go to "Carrier service checks" on
page 2-14.
Diagnostic information
Previous
Next
Go Back
4-21.
2-3