2
Open the optional tray, and then locate the jammed paper.
3
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4
Close the tray and door D.
241–242 paper jam messages
Error code Description
241.11
The paper remains detected at the sensor
(tray 1 feed) after the printer is turned on.
241.91
The paper remains detected at the sensor
(tray 1 feed) after the printer is turned on.
242.21
The paper remains detected at the sensor
(tray 2 feed) after the printer is turned on.
242.26
The sensor (tray 2 transport) did not detect
the paper.
242.91
The paper remains detected at the sensor
(tray 2 transport) after the printer is turned
on.
242.93
The sensor (tray 2 transport) did not detect
the paper from tray 3.
242.93
The sensor (tray 2 transport) did not detect
the paper from the 3000‑sheet tray.
Action
See
"Tray 1 feed jam service check" on page
See
"Tray 2 feed jam service check" on page
See
"2 x 500‑sheet tray 3 jam service check" on page
See
"3000‑sheet tray transport jam service check" on page
91.
Diagnostic information
83
7421
84.
87.
98.