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Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for LBtrace.
Multiple LBtrace logs can appear in the list of links referred to in step 2.
1
From a Web browser, type http://printer_IP_address/se, and then press Enter.
2
Click List Fwedebugs captured during reboots. This will provide you a list of the secondary crash codes retrieved
from prior reboots.
Note: If there are Fwedebugs listed, click Dump Fwedebug log0, Dump Fwedebug log1, and Dump Fwedebug
log2. Clicking these links will dump the debug logs to the computer. Take note of the destination folder where
the logs are saved.
3
E-mail the logs to your next level of support.
Note: Some printer SE menus give you the option of clicking Logs Gzip Compressed. If this option is shown in
the menu, then click it and retrieve the compressed log file. Take note of the destination folder where the log
file is saved.
C. Collecting the settings from the menu settings page
Note: The menu settings page is different for each printer. For more information see the User's Guide. Your next
level of support will tell you which page they want to see.
Copying the menu settings page from the Embedded Web Server (EWS)
Note: Make sure your printer is connected to a network or to a print server.
1
From a Web browser, type http://printer_IP_address, and then press Enter.
2
Click Settings, and then select one of the settings page from the links shown on the page.
3
Copy all information, and then save it as a text file.
4
E-mail the text file to your next level of support.
Printing the menu settings page
1
From the home screen, navigate to Reports > Menu Settings Page.
2
Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
•
Print job being run
•
Operating system used
•
Print driver used
•
Other information on what was happening when the 9yy error occurred.
Diagnostic information
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