Page 1 MX822, MX826, XM7355, XM7370 MFPs User's Guide February 2021 www.lexmark.com Machine type(s): 7465 Models: 436, 496, 836, 896...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Finding the printer serial number........................11 Selecting a location for the printer........................ 12 Printer conﬁgurations............................13 Attaching cables..............................16 Using the control panel.............................17 Understanding the status of the power button and indicator light............
Page 3 Contents Enabling spoken passwords or personal identiﬁcation numbers............28 Loading paper and specialty media............29 Setting the size and type of the specialty media..................29 Conﬁguring Universal paper settings......................29 Loading the 550‑sheet tray..........................29 Loading the 2100‑sheet tray.......................... 32 Loading the multipurpose feeder........................37 Linking trays................................38 Paper support....................39 Supported paper sizes.............................39...
Page 4 Contents Creating a copy shortcut..........................54 E-mailing...................... 55 Using the automatic document feeder and scanner glass..............55 Conﬁguring the e‑mail SMTP settings......................55 Sending an e-mail..............................63 Creating an e-mail shortcut..........................63 Faxing......................64 Using the automatic document feeder and scanner glass..............64 Setting up the printer to fax..........................64 Sending a fax..............................
Page 5 Contents E-mail...................................124 FTP..................................130 USB Drive................................135 Network/Ports..............................141 Security................................153 Reports................................160 Help..................................161 Troubleshooting............................... 162 Printing the Menu Settings Page......................... 162 Securing the printer..................163 Locating the security slot..........................163 Erasing printer memory..........................163 Erasing printer hard disk memory....................... 163 Encrypting the printer hard disk........................164 Restoring factory default settings........................164 Statement of Volatility.............................164 Maintaining the printer................
Page 6 Contents Paper jam in door C............................223 Paper jam in the standard bin........................224 Paper jam in the multipurpose feeder.......................225 Paper jam in the automatic document feeder..................226 Paper jam in the 4‑bin mailbox........................228 Paper jam in the offset stacker or staple ﬁnisher...................229 Paper jam in the staple, hole punch ﬁnisher....................
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print of fax driver select the driver, ﬁrmware, or utility that you need.
Page 11: Finding The Printer Serial Number
Learning about the printer What are you looking for? Find it here • Go to http://support.lexmark.com. Documentation • Note: Select your country or region, and then Live chat support select your product to view the appropriate • E‑mail support support site.
Page 12: Selecting A Location For The Printer
Learning about the printer Locate the serial number at the left side of the printer. Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 13: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 14 Learning about the printer Basic model Automatic document feeder (ADF) tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray Control panel...
Page 15 Learning about the printer Conﬁgured model Hardware option Alternative hardware option 4‑bin mailbox • Offset stacker • Staple ﬁnisher • Staple, hole punch ﬁnisher 2100‑sheet tray 550‑sheet trays Caster base Caster base 550‑sheet trays 2100‑sheet tray Staple ﬁnisher • 4‑bin mailbox •...
Page 16: Attaching Cables
Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 17: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 18 Learning about the printer Indicator light Printer status The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
Page 19: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Copy Make copies.
Page 20: Customizing The Home Screen
Select the icons that you want to appear on the home screen. Apply the changes. Supported applications Application Printer models Scan Center MX822, MX826, XM7355, XM7370 Shortcut Center MX822, MX826, XM7355, XM7370 Card Copy MX822, MX826, XM7355, XM7370 Display Customization...
Page 21: Creating A Shortcut
Setting up and using the home screen applications • When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. Apply the changes. Note: You need a printer hard disk to scan multiple cards. Creating a shortcut From the home screen, touch Shortcut Center.
Page 22: Setting Up Scan Center
Setting up and using the home screen applications Running a slide show from a ﬂash drive Insert a ﬂash drive into the USB port. From the home screen, touch Slideshow. Images appear in alphabetical order. Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer.
Page 23: Using Qr Code Generator
Note: For information on conﬁguring the application settings, see the Customer Support Administrator’s Guide. Creating a Cloud Connector proﬁle Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. From the home screen, touch Cloud Connector. Select a cloud service provider.
Page 24: Managing Bookmarks
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 25: Managing Contacts
Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 26 Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 27: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 28: Using The Keyboard On The Display
Setting up and using the accessibility features Gesture Function Swipe right or swipe down Move to the next item on the screen. Swipe left or swipe up Move to the previous item on the screen. Access parts of the zoomed image that are beyond the limits of the screen. Note: This gesture requires the use of two ﬁngers to drag across a zoomed image.
Page 29: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 30 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 31 Loading paper and specialty media • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator. • Load letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing...
Page 32: Loading The 2100-Sheet Tray
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the left side of the tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. Insert the tray. From the control panel, set the paper size and paper type to match the paper loaded.
Page 33 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the guide into its designated slot, and then press until it clicks into place.
Page 34 Loading paper and specialty media Loading A4‑, letter‑, legal‑, Oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page Place the A5 length guide in its holder.
Page 35 Loading paper and specialty media Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. •...
Page 36 Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the tray. One‑sided printing Two‑sided printing Insert the tray.
Page 37: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. •...
Page 38: Linking Trays
Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the paper guide. One‑sided printing Two‑sided printing •...
Page 39: Paper Support
Paper support Paper support Supported paper sizes Paper sizes supported by the printer Paper size Standard or Optional Multipurpose feeder Two‑sided optional 550‑sheet 2100‑sheet tray printing tray 210 x 297 mm (8.3 x 11.7 in.) A5 LEF 210 x 148 mm (8.3 x 5.8 in.) A5 SEF 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.)
Page 40 Paper support Paper size Standard or Optional Multipurpose feeder Two‑sided optional 550‑sheet 2100‑sheet tray printing tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope...
Page 41 Paper support Paper size Offset stacker 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher Stack Staple Stack Staple Hole punch Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm...
Page 42: Supported Paper Types
Paper support Paper size Offset stacker 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher Stack Staple Stack Staple Hole punch Other Envelopes 98.4 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.) Supported paper types Paper types supported by the printer Paper type Standard or...
Page 43: Supported Paper Weights
Paper support Paper types supported by the output options or ﬁnishers Paper type Offset stacker 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher mailbox Stack Staple Stack Staple Hole punch Plain paper Card stock Transparencies Labels Bond Envelope Rough envelope Letterhead Preprinted Colored paper Light...
Page 44 Paper support Paper type and weight Standard or Optional Multipurpose feeder Two‑sided printing optional 2100‑sheet 550‑sheet tray tray Card stock ² 203 g/m grain long (125‑lb bond) Card stock ² 199 g/m grain long (110‑lb bond) Card stock ² 176 g/m grain long (65‑lb bond) Transparency...
Page 45 Paper support Paper type and Offset stacker 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher weight mailbox Stack Staple Stack Staple Hole punch Card stock ² 203 g/m grain long (125‑lb bond) Card stock ² 199 g/m grain long (110‑lb bond) Card stock ²...
Page 46: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 47: Printing From A Flash Drive
Printing Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 48: Supported Flash Drives And File Types
Printing Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. • If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the display.
Page 49: Configuring Confidential Jobs
Printing • • Microsoft ﬁle formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) Images • .dcx • .gif • .JPEG or .jpg • .bmp • .pcx • .TIFF or .tif • .png Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings >...
Page 50: Printing From A Cloud Connector Profile
Printing Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify). If you select Conﬁdential, then secure the print job with a personal identiﬁcation number (PIN). Click OK or Print.
Page 51: Printing A Font Sample List
Printing Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PS Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel From the home screen, touch Job Queue.
Page 52: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 53: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 54: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 55: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 56 E-mailing From the E‑mail Setup section, conﬁgure the settings. Notes: • For more information on the password, see the list of e‑mail service providers. • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. Click Save.
Page 57 E-mailing Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password...
Page 58 E-mailing Setting Value Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the iCloud Account Management page, log in to your account, and then from the Security section, click Generate Password.
Page 59 E-mailing Setting Value Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 60 E-mailing Outlook Live These settings apply to outlook.com and hotmail.com e‑mail domains. Setting Value Primary SMTP Gateway smtp.office365.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 61 E-mailing Sina Mail Note: Make sure that the POP3/SMTP service is enabled on your account. To enable the service, from the Sina Mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable POP3/SMTP service. Setting Value Primary SMTP Gateway smtp.sina.com Primary SMTP Gateway Port 587...
Page 62 E-mailing Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password...
Page 63: Sending An E-Mail
E-mailing Sending an e-mail Before you begin, make sure that the SMTP settings are conﬁgured. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information.
Page 64: Faxing
Faxing Faxing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 65 XM7335i XM7370 XM7370i Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer. Setting up the fax function using analog fax Notes: •...
Page 66 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have an etherFAX account. For more information, go to https://www.etherfax.net/lexmark. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 67 Faxing • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Fax > Fax Setup > General Fax Settings. Note: Fax Setup appears only if Fax Mode is set to Fax. In the Fax Name ﬁeld, type a unique name.
Page 68 Faxing Click Fax Server E‑mail Settings, and then do either of the following: • Enable Use E‑mail SMTP Server. Note: If the E‑mail SMTP settings are not conﬁgured, then see “Conﬁguring the e‑mail SMTP settings” on page • Conﬁgure the SMTP settings. For more information, contact your e‑mail service provider. Apply the changes.
Page 69 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Notes: • You can set the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off).
Page 70 Faxing Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. • Connect the other end of the cable to an active analog wall jack. •...
Page 71 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack...
Page 72: Sending A Fax
Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 73: Scheduling A Fax
Faxing Using the computer Before you begin, make sure that the fax driver is installed. For more information, see “Installing the fax driver” on page 315. For Windows users From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup.
Page 74: Changing The Fax Resolution
Faxing Changing the fax resolution Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Resolution, and then adjust the setting.
Page 75: Forwarding A Fax
Faxing Forwarding a fax Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Create a destination shortcut. From the home screen, touch Shortcut Center. Note: The icon and name may have been changed. For more information, contact your administrator. Select a printer function, and then touch Create Shortcut.
Page 76: Scanning
The computer and the printer are connected to the same network. For Windows users Using Lexmark Scanback Utility From the computer, run Lexmark Scanback Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 77: Scanning To An Ftp Server
Scanning Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles, and then select a scan proﬁle. Note: Make sure that Scan Proﬁles is enabled. From the home screen, touch Settings > Device > Visible Home Screen Icons >...
Page 78: Scanning To A Network Folder
Scanning Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed. For more information, contact your administrator. Do either of the following: •...
Page 79: Scanning To A Cloud Connector Profile
Scanning Scan the document. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Scanning to a Cloud Connector proﬁle Load an original document into the ADF tray or on the scanner glass.
Page 80: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer •...
Page 81: Device
Understanding the printer menus Help • • Print All Guides FTP Guide • • Mono Quality Guide Information Guide • • Connection Guide Media Guide • • Copy Guide Moving Guide • • E‑mail Guide Print Quality Guide • • Fax Guide Supplies Guide Troubleshooting...
Page 82 Understanding the printer menus Menu item Description Screen Brightness Adjust the brightness of the display. 20–100% (100*) Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax.
Page 83 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
Page 84 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notiﬁcations Menu item Description...
Page 85 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address(Off*) Use SSL/TLS(Disabled*)
Page 86 Understanding the printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform.
Page 87 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 88 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 89 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 90 Understanding the printer menus Menu item Description Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources. A5 Loading Short Edge Long Edge* Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 91 Understanding the printer menus Menu item Description Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should.
Page 92 Enable the printer to use the orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Notes: • When set to On, this setting does not affect built‑in applications.
Page 93 Understanding the printer menus Menu item Description Scanner Conﬁguration Reset the counter after replacing the ADF maintenance kit. Reset Maintenance Counter Resetting ADF Maintenance Counter Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF or ﬂatbed scan job. Edge Erase Flatbed Edge Erase (3*) ADF Edge Erase (3*)
Page 94 Personalize the printer name. The maximum length is 63 characters. Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send...
Page 95: Print
Understanding the printer menus Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job.
Page 96 Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using the Pages per Side menu. None* Solid Copies...
Page 97 Understanding the printer menus Menu item Description Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies • Between Copies offsets each copy of a print job if Collate is set to On Between Jobs [1,2,1,2,1,2].
Page 98 Understanding the printer menus Menu item Description Print All Order Specify the order in which held and conﬁdential jobs are printed when Print All is selected. Alphabetical* Newest First Note: This menu item appears only when a hard disk is installed. Oldest First Note: An asterisk (*) next to a value indicates the factory default setting.
Page 99 Understanding the printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a ﬂash memory or hard disk is installed.
Page 100 Understanding the printer menus Menu item Description E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Preﬁx Specify the preﬁx for the log ﬁles. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx.
Page 101 Understanding the printer menus Menu item Description Minimum Line Width Set the minimum stroke width. 1–30 (2*) Notes: • Jobs printed in 1200 dpi use the value directly. • Jobs printed in 4800 CQ use half the value. Lock PS Startup Mode Disable the SysStart ﬁle.
Page 102 Understanding the printer menus Menu item Description Pitch Specify the pitch for ﬁxed or monospaced fonts. 0.08–100 (10*) Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait*...
Page 103 Understanding the printer menus HTML Menu item Description Font Name Set the font to use when printing HTML documents. Times* Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 104: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 105 Understanding the printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3–52 inches (8.5*) 76–1321 mm (216*) Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
Page 106 Understanding the printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Bin Conﬁguration Menu item Description...
Page 107: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet...
Page 108 Understanding the printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies • Between Copies offsets each copy of a print job if Collate is set to On Between Jobs [1,2,1,2,1,2].
Page 109 Understanding the printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft...
Page 110 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness of the scanned image.
Page 111: Fax
Understanding the printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary. Disabled Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
Page 112 Understanding the printer menus Menu item Description Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines. Fax Transport Set the fax transport method. T.38 Notes: Analog • This menu item appears only if an etherFAX or Fax over IP (FoIP) license G.711 bundle is installed in the printer.
Page 113 Understanding the printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Sides Specify the orientation of the original document when scanning on both sides of the document.
Page 114 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Contrast Set the contrast of the output.
Page 115 Understanding the printer menus Admin Controls Menu item Description Enable Color Fax Scans Enable color scans for fax. Off by Default* On by Default Never Use Always Use Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines.
Page 116 Understanding the printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule.
Page 117 Understanding the printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Staple Staple the printed fax document. Off* Note: This menu item appears only when a ﬁnisher is installed. 1 staple 2 staples Holding Faxes...
Page 118 Understanding the printer menus Menu item Description Auto Answer Set the printer to receive fax automatically. Fax Forwarding Specify whether to forward received fax. Print* Print and Forward Forward Forward To Specify where to forward received fax. Destination 1 Note: This menu item appears only when Fax Forwarding is set to Print and Destination 2 Forward or Forward.
Page 119 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 120 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 121 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 122 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 123 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet Photo/Film...
Page 124: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 125 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 126 Understanding the printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Highly Compressed (Off*) set to 1.4.
Page 127 Understanding the printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 128 Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection Content‑based* Notes: Fixed • Content-based removes the background color from the original Level ‑4 to 4 (0*) document.
Page 129 Understanding the printer menus Menu item Description Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default Always On Allow self e‑mails only Set the printer to send e‑mails to yourself only. Off* Use cc:/bcc: Enable carbon copy and blind carbon copy in e‑mail.
Page 130: Ftp
Understanding the printer menus Menu item Description Allow Save as Shortcut Save an e‑mail address as a shortcut. E‑mail Images Sent As Specify how to send the images that are included in the e‑mail. Attachment* Web Link Reset E-mail Information After Sending Reset the To, Subject, Message, and Filename ﬁelds to their default values after sending an e‑mail.
Page 131 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings for the scanned image.
Page 132 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation when scanning on both sides of the document. Off* Long Edge Short Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 133 Understanding the printer menus Menu item Description JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image. Best for content* Background Removal Remove the background color or image noise from the original document. Background Detection Notes: Content‑based*...
Page 134 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 135: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) Note: The menu items may vary depending on your printer model. PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx)
Page 136 Understanding the printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi...
Page 137 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Conﬁgure the auto color detection setting.
Page 138 Understanding the printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 139 Understanding the printer menus Menu item Description Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
Page 140 Understanding the printer menus Menu item Description Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies • Between Copies offsets each copy of a print job if Collate is set to On Between Jobs [1,2,1,2,1,2].
Page 141: Network/Ports
Understanding the printer menus Menu item Description Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection.
Page 142 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 143 Understanding the printer menus Menu item Description WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer. Auto* Note: This menu item appears only when the Wireless Security Open Mode is set to WEP. Shared Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
Page 144 Understanding the printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 145 Understanding the printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address...
Page 146 Understanding the printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Page 147 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 148 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1*...
Page 149 Understanding the printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 150 Understanding the printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job...
Page 151 Understanding the printer menus Menu item Description Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting. ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint.
Page 152 Understanding the printer menus Menu item Description Enable USB Port Enable the front USB drive port. Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...
Page 153: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Scan Copy Function Color Dropout E‑mail Function...
Page 154 Understanding the printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Import/Export All Settings Out of Service Erase Embedded Web Server Access Apps Control access to printer applications. New Apps Slideshow Change Wallpaper...
Page 155 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 156 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 157 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 158 Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 159 Understanding the printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all ﬁles stored on the printer memory. Off* Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed.
Page 160: Reports
Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Enable Password/PIN Reveal Show the password or personal identiﬁcation number. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page...
Page 161: Help
Understanding the printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Note: Fax Shortcuts appears only in some printer models. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Note: This menu appears only if Fax is conﬁgured, and Enable Job Log is set to On.
Page 162: Troubleshooting
Understanding the printer menus Menu item Description Media Guide Provides information about loading paper and specialty media Mono Quality Guide Provides information about mono print quality settings Moving Guide Provides information about moving, locating, or shipping the printer Print Quality Guide Provides information about solving print quality issues Supplies Guide Provides information about ordering supplies...
Page 163: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 164: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 165 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 166: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 167: Adjusting The Speaker Volume
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 168 Maintaining the printer Tap Connect to Printer > Go to Wi‑Fi Settings. Connect your mobile device to the printer wireless network. Return to the application, and then tap Setup Wi-Fi Connection Select a Wi-Fi network, and then type the network password. Tap Done.
Page 169 Maintaining the printer Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 170 Maintaining the printer • Take note of the Wi‑Fi Direct password. From the home screen, touch Settings > Network/Ports > Wi-Fi Direct > Wi-Fi Direct Password. Note: You can also conﬁgure the Wi‑Fi Direct name and password. For Windows users Open Printers &...
Page 171: Setting Up Serial Printing (Windows Only)
Maintaining the printer For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Setting up serial printing (Windows only) Set the parameters in the printer.
Page 172 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 173 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass • Scanner glass pad...
Page 174 Maintaining the printer Open door E. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door E • ADF glass in door E Close door E, and then close the scanner cover.
Page 175 Maintaining the printer Cleaning the pick tires Turn off the printer. Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the pick roller. Using a damp, soft, lint-free cloth, wipe the pick tires.
Page 176 Maintaining the printer Insert the pick roller. Insert the tray. Cleaning the pick roller in the multipurpose feeder Turn off the printer. Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 177 Maintaining the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 178 Maintaining the printer Insert the pick roller. Close the multipurpose feeder. Turn on the printer.
Page 179 Maintaining the printer Cleaning the ADF pick roller Turn off the printer. Open door D. Remove the ADF pick roller cover. Remove the ADF pick roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 180 Maintaining the printer Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller.. Insert the ADF pick roller until it clicks into place. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 181 Maintaining the printer Insert the ADF pick roller cover until it clicks into place. Close door D. Turn on the printer. Cleaning the ADF feed roller Turn off the printer. Open door D.
Page 182 Maintaining the printer Remove the ADF pick roller cover. Remove the ADF feed roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 183 Maintaining the printer Insert the ADF feed roller until it clicks into place.
Page 184 Maintaining the printer Insert the ADF pick roller cover until it clicks into place. Close door D. Turn on the printer. Emptying the hole punch box Open door J.
Page 185 Maintaining the printer Remove and empty the hole punch box. Insert the hole punch box. Close door J.
Page 186: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 187 58D2U00 58D3U00 58D4U00 58D5U00 58D6U00 58D0U0G yield Return Program toner cartridge Ultra high 58D1U0E 58D2U0E 58D3U0E 58D4U0E 58D5U0E 58D6U0E yield Corporate Return Program toner cartridge Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
Page 188 Regular Corporate Return Program Imaging unit 58D0Z00 58D0Z0E 58D0ZA0 * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Ordering a staple cartridge Part name Part number Staple cartridge 35S8500 Ordering a maintenance kit To identify the supported fuser type, open door A, and then remove the toner cartridge and the imaging unit.
Page 189 Maintaining the printer Return Program fuser maintenance kits Fuser maintenance kit Part number type Type 00 41X2233 Type 01 41X2234 Type 02 41X2235 Type 03 41X2236 Type 04 41X2237 Type 11 41X2242 Type 13 41X2243 Type 32 41X2250 Type 33 41X2251 Type 35 41X2252...
Page 190: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it to redistribute the toner.
Page 191 Maintaining the printer Insert the new toner cartridge. Close the door. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge.
Page 192 Maintaining the printer Remove the used imaging unit. Unpack the new imaging unit, and then shake it to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 193 Maintaining the printer Insert the new imaging unit. Insert the toner cartridge. Close the door. Replacing the fuser Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 194 Maintaining the printer Unlock the fuser. Remove the used fuser. Unpack the new fuser. Insert the new fuser until it clicks into place.
Page 195 Maintaining the printer Lock the fuser. Close the door. Replacing the transfer roller Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge.
Page 196 Maintaining the printer Remove the imaging unit. Remove the used transfer roller. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Unpack the new transfer roller.
Page 197 Maintaining the printer Insert the new transfer roller until it clicks into place. Insert the imaging unit. Insert the toner cartridge. Close the door. Replacing the pick roller Remove the tray.
Page 198 Maintaining the printer Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the used pick roller. Unpack the new pick roller. Install the new pick roller. Insert the tray.
Page 199 Maintaining the printer Replacing the pick roller in the multipurpose feeder Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the used pick roller.
Page 200 Maintaining the printer Install the new pick roller. Close the multipurpose feeder. Replacing the ADF pick roller Turn off the printer. Open door D.
Page 201 Maintaining the printer Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the ADF pick roller cover. Remove the used ADF pick roller.
Page 202 Maintaining the printer Unpack the new ADF pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands. Insert the new ADF pick roller until it clicks into place.
Page 203 Maintaining the printer Insert the ADF pick roller cover until it clicks into place. Close the door. Turn on the printer. Replacing the ADF feed roller Turn off the printer. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 204 Maintaining the printer Remove the ADF pick roller cover. Remove the used ADF feed roller. Unpack the new ADF feed roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 205 Maintaining the printer Insert the new ADF feed roller until it clicks into place.
Page 206 Maintaining the printer Insert the ADF pick roller cover until it clicks into place. Close the door. Turn on the printer. Replacing the ADF separator roller Turn off the printer. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 207 Maintaining the printer Remove the ADF separator roller cover. Remove the used ADF separator roller. Unpack the new ADF separator roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 208 Maintaining the printer Insert the new ADF separator roller until it clicks into place. Insert the ADF separator roller cover until it clicks into place.
Page 209 Maintaining the printer Close the door. Turn on the printer. Replacing the ADF torque limiter Turn off the printer. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the ADF separator roller cover.
Page 210 Maintaining the printer Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands. Remove the used ADF torque limiter. Unpack the new ADF torque limiter. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 211 Maintaining the printer Insert the ADF separator roller until it clicks into place. Insert the ADF separator roller cover until it clicks into place.
Page 212 Maintaining the printer Close the door. Turn on the printer. Replacing the staple cartridge in the staple ﬁnisher Open door F. Remove the staple cartridge holder.
Page 213 Maintaining the printer Remove the empty staple cartridge. Insert the new staple cartridge. Insert the staple cartridge holder. Close the door.
Page 214 Maintaining the printer Replacing the staple cartridge in the staple, hole punch ﬁnisher Depending on the staple cartridge to replace, open either door F or door G. Remove the staple cartridge holder.
Page 215: Moving The Printer
Maintaining the printer Remove the empty staple cartridge. Insert the new staple cartridge. Insert the staple cartridge holder. Close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 216: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings >...
Page 217: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 218: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 219: Identifying Jam Locations
Clearing jams • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 220: Paper Jam In Trays
Clearing jams Jam locations Automatic document feeder Standard, ﬁnisher, or output option bin Door A Multipurpose feeder Trays Door C Finisher or output option rear door • Door H • Door N • Door P Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity.
Page 221: Paper Jam In Door A
Clearing jams Paper jam in door A Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 222 Clearing jams Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. Pull out the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the duplex unit.
Page 223: Paper Jam In Door C
Clearing jams Insert the imaging unit. Insert the toner cartridge. Close the door. Paper jam in door C Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 224: Paper Jam In The Standard Bin
Clearing jams Note: Make sure that all paper fragments are removed. • Fuser area • Below the fuser area • Duplex area Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 225: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
Page 226: Paper Jam In The Automatic Document Feeder
Clearing jams Reload paper. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper.
Page 227 Clearing jams Open the scanner cover. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E, and then close the scanner cover.
Page 228: Paper Jam In The 4-Bin Mailbox
Clearing jams Paper jam in the 4‑bin mailbox Paper jam in door N Open door N. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the mailbox bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 229: Paper Jam In The Offset Stacker Or Staple Finisher
Clearing jams Paper jam in the offset stacker or staple ﬁnisher Paper jam in door H Open door H. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 230 Clearing jams Close the door. Paper jam in the offset stacker or staple ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 231: Paper Jam In The Staple, Hole Punch Finisher
Clearing jams Paper jam in the staple, hole punch ﬁnisher Paper jam in door P Open door P. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the staple, hole punch ﬁnisher bin Remove the jammed paper.
Page 232: Staple Jam In The Staple Finisher
Clearing jams Staple jam in the staple ﬁnisher Open door F.
Page 233 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 234 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 235: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Staple jam in the staple, hole punch ﬁnisher Depending on the staple jam location, open either door F or door G. Remove the staple cartridge holder.
Page 236 Clearing jams Remove the loose staples. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 237 Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door.
Page 238: Troubleshooting
Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 241 “Fine lines are not printed “Folded or wrinkled paper”...
Page 239: Printing Problems
Troubleshooting “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 250 page 253 page 255 page 258 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 240 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 241 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 242 Troubleshooting Action Step 4 Go to step 5. Go to step 6. Check if the paper has texture or rough ﬁnishes. Are you printing on textured or rough paper? Step 5 Go to step 6. The problem is solved. Replace textured paper with plain paper. Print the document.
Page 243 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 244 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
Page 245 Does gray background appear on prints? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 246 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Update the printer ﬁrmware. For more information, see “Updating ﬁrmware” on page 317. Print the document. Does gray background appear on prints? Step 6 Contact customer The problem is support.
Page 247 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 248 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the print light? Step 5 Go to step 6.
Page 249 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
Page 250 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray.
Page 251 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 252 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 253 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 254 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 255 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does toner easily rub off? Step 2 Go to step 3.
Page 256 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints?
Page 257 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 258 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 259 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 260 Troubleshooting Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 261 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 262 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 263 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints?
Page 264 Troubleshooting Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 265 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check if the printer is on. Resolve any error messages that appear on the display. Print the document. Is the document printed? Step 3 The problem is Go to step 4. solved.
Page 266 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 267 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 268 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 269: The Printer Is Not Responding
Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 270: Unable To Read Flash Drive
Troubleshooting Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another print, copy, other job. scan, or fax job. Is the printer ready? Step 2 Go to step 3.
Page 271 Troubleshooting Action Step 3 Go to step 4. Install a supported browser. Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google Chrome version 32 or later •...
Page 272 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Connect to the correct Wi‑Fi network. For more information, see “Connecting the printer to a Wi‑Fi network” on page 167. Can the printer connect to the Wi‑Fi network? Step 4 Go to step 6.
Page 273: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 274: Issues With Supplies
Troubleshooting • Cancel the current print job. Not enough free space in ﬂash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the ﬂash memory. •...
Page 275: Paper Feed Problems
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 276 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Make sure that paper type is set to Envelope. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Send the print job. Does the envelope seal when printing? Collated printing does not work Action Step 1...
Page 277 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Page 278 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 279 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact customer...
Page 280: E-Mailing Problems
Troubleshooting E-mailing problems Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 281 Troubleshooting Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 282 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 283 Troubleshooting Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
Page 284 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 285 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Decrease the incoming fax transmission speed. From the control panel, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. In the Max Speed menu, select a lower transmission speed. Is the fax print quality satisfactory? Missing information on the fax cover page Action...
Page 286: Scanning Problems
Troubleshooting Scanning problems Cannot scan to a computer Action Step 1 Go to step 3. Go to step 2. Perform a copy job. Is the copy job successful? Step 2 The problem is Go to step 3. solved. Turn off the printer, wait for about 10 seconds, and then turn it back on.
Page 287 Troubleshooting Cannot scan to a network folder Action Step 1 The problem is Go to step 2. solved. Create a network folder shortcut. Scan a document using the shortcut. For more information, see “Scanning to a network folder” on page Can you scan a document and save it to a network folder? Step 2 Go to step 3.
Page 288 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 289 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is Go to step 2.
Page 290 Troubleshooting Action Contact customer The problem is Open the scanner cover. support. solved. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the ADF glass pad. Close the scanner cover. Scan the document. Do vertical streaks appear on scanned documents? Scan job was not successful Action Step 1...
Page 291 Troubleshooting Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 The problem is Go to step 2.
Page 292: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 293: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory cards – DDR3 DIMM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • IPDS • Printer hard disk •...
Page 294 Upgrading and migrating Install any supported internal options. For more information, see the documentation that came with the option.
Page 295 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 296 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place.
Page 297 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 298 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 299 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 300 Upgrading and migrating Unpack the hard disk. Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 301 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 302 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk. Insert the bracket into the board until it clicks into place.
Page 303 Upgrading and migrating Attach the ISP to the bracket. If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 304 Upgrading and migrating...
Page 305 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 306 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 307 Upgrading and migrating Align the printer with the tray, and then lower the printer until it clicks into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 308 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 309 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 310 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 311 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 312 Upgrading and migrating Remove the printer top cover. Install the staple ﬁnisher to the printer, and then push it down to make sure that it is securely attached to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 313 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 314: Software
• For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for speciﬁc supported Linux or UNIX operating system versions, go to http://support.lexmark.com. • For more information on software compatibility with all other operating systems, contact customer...
Page 315 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 316 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page 315. Add the printer.
Page 317: Firmware
Click Check for updates > I agree, start update. • Upload the ﬂash ﬁle. Note: To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the ﬂash ﬁle. Note: Make sure that you have extracted the ﬁrmware zip ﬁle.
Page 318: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 319 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 320 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 321 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 322 (MX826, XM7370) Two-sided: 490 (MX822, XM7355); 640 (MX826, XM7370) Copy The product is generating hard‑copy output from 750 (MX822, XM7355); 900 (MX826, XM7370) hard‑copy original documents. Scan The product is scanning hard‑copy documents. 84 (MX822, XM7355); 86 (MX826, XM7370) Ready The product is waiting for a print job.
Page 323 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002 or LEX-M03-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 324 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 325 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Page 326 LEX-M14-002 or LEX-M03-002 A18-0046001 or A11-0160001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité...
Page 327 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 328 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highﬁeld House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
Page 329 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 330 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 331 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 332 As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working.
Page 333 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 334: Index
Index Index adjusting the brightness of the changing resolution Numerics printer display 216 fax 74 2100‑sheet tray adjusting toner darkness 267 changing the printer port settings installing 306 AirPrint after installing ISP 170 loading 32 using 46 changing the wallpaper 21 4‑bin mailbox analog fax checking the printer...
Page 335 Index scanning to 79 using the automatic document collated printing does not feeder (ADF) 52 Eco‑Settings work 276 using the scanner glass 52 conﬁguring 23 collating copies 53 copying different paper sizes 52 editing contacts 26 computer copying from editing groups 26 connecting to the printer 169 selected tray 52 emission notices 319, 327, 330...
Page 336 193 fax log port 301 viewing 74 installing optional card 297 fax resolution installing options genuine Lexmark parts and changing 74 printer hard disk 299 supplies 186 fax server, using installing the 2100‑sheet gray background on prints 244 setting up the fax function 67...
Page 337 169 loading 37 printing from 46, 47 FTP Defaults 130 loading, 2100‑sheet tray 32 HTML 103 Mopria Print Service 46 Lexmark Mobile Print HTTP/FTP Settings 150 moving the printer 12, 215 using 46 Image 103 multipurpose feeder Lexmark Scanback Utility...
Page 338 29 paper curl 276 Defective ﬂash detected 273 paper types print quality problems 238 Non‑Lexmark supply 275 supported 42 repeating defects 264 Not enough free space in ﬂash parts status skewed print 250 memory for resources 274...
Page 339 171 setting the paper size 29 setting the paper type 29 recycling setting the Universal paper safety information 8, 9 Lexmark packaging 217 size 29 saving paper 54 Lexmark products 217 setting up saving toner 54 reducing copies 53...
Page 340 Index troubleshooting ﬁne lines are not printed scanning 78 cannot connect printer to correctly 242 SMTP settings Wi‑Fi 271 folded or wrinkled paper 243 conﬁguring 55 cannot open Embedded Web gray background on prints 244 sorting multiple copies 53 Server 270 horizontal light bands 256 spoken passwords print quality problems 238...
Page 341 Index using Display Customization 21 using genuine Lexmark parts and supplies 186 using QR Code Generator 23 using the ADF copying 52 using the automatic document feeder (ADF) 52, 55, 64, 76 using the control panel 17 using the home screen 19...

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