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Duplex jam service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Do most of the recent error codes end with a 1? (Example: 241.11, 200.91)
Step 2
Make sure that the duplex paper path, including the sensors, are free of
debris or dust.
Does the problem remain?
Step 3
Check the duplex pass through 1 and duplex pass through 2 sensor
actuator for damage, and replace if necessary. See
1 actuator removal" on page
Does the problem remain?
Step 4
Check the sensor (duplex pass through 1) and sensor (duplex pass through
2) for damage, and replace if necessary. See
1) removal" on page 289
and
on page
318.
Does the problem remain?
Step 5
Enter the Diagnostics menu, and then navigate to:
INPUT TRAY TESTS > Feed Tests > Tray 1
Does the leading edge of the paper reach the sensor (duplex pass through
1)?
Step 6
Does the leading edge of the paper reach the sensor (registration)?
Step 7
a
Check the duplex transport belt for proper tension, and adjust if
necessary.
b
Check the duplex transport gear and belt for wear or damage, and
replace if necessary. See
page 292
and
"Duplex transport gears removal" on page
Does the problem remain?
"Duplex pass through
290.
"Sensor (duplex pass through
"Sensor (duplex pass through 2) removal"
"Duplex transport belt removal" on
Diagnostic information
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 14.
Go to step 8.
292.
80
7421
No
Go to step 5.
The problem is solved.
The problem is solved.
The problem is solved.
Go to step 7.
Go to step 13.
The problem is solved.
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