Impact Level Notification - Unify OpenStage 60 Administration Manual

administration.fm
Administration

Impact Level Notification

Administration via Local Phone
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--- Admin
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--- System
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--- Features
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--- Configuration
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--- Missed call LED
3.30 Impact Level Notification
The Public Sector Network (PSN) represents the communications network used by UK Gov-
ernment departments. As part of a rationalisation program this network is being provided with
SIP telecommunications based on the OSV and OpenStage phones.
Communications for the Public Sector Network (PSN) is seen as originating from or terminating
to zones with differing 'impact' levels (the impact level indicates how the phone user should
handle the call conversation). The purpose is to notify the OpenStage phone users when they
are connecting or in a call where another party in the call is in a lower Impact Level (IL) zone.
This feature uses a UI mechanism to notify/remind the phone user that the call may require
special treatment. This involves special icons, text indications, and special audio (ringer or tone
as appropriate). There are no restrictions on call handling as a result of any special status for
the call.
Thus the Lower IL Impact Level Notification feature only involves UI changes that are triggered
by receiving new SIP headers and affects the following:
• Prompts presented to alert for incoming calls
• Prompts presented to monitor progress for outgoing calls
• Connected call displays
• Call scenarios involving multiple calls
• Retrieving a held call
However, since there are no call restrictions explicit for the Lower IL Impact Level Notification
feature the solution needs to consider some additional scenarios:
• Group pickup
• Directed pickup
• Callback
• CTI action
• Shared lines on a Keyset
This feature cannot be turned off at the phone since it is driven solely by the OSV.
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OpenStage SIP V3R3 for OpenScape Voice, Administration Manual
A31003-S2030-M100-11-76A9, 01/2015