Related Manuals for Unify OpenStage Busy Lamp Field 40
Summary of Contents for Unify OpenStage Busy Lamp Field 40
- Page 1 OpenStage 40 T OpenStage Key Module 40 OpenStage Busy Lamp Field 40 HiPath 3000, OpenScape Business User Guide A31003-S2000-U101-9-7619...
- Page 2 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
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Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator. -
Page 4: Location Of The Telephone
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:... -
Page 5: Table Of Contents
OpenStage Busy lamp field 40 ........ - Page 6 Contents Making calls ..............33 Off-hook dialing .
- Page 7 Contents If you cannot reach a destination ..........62 Call waiting (camp-on) .
- Page 8 Contents Making calls in the team/executive/secretary configuration. . . 91 Lines ..............91 Line utilization .
- Page 9 Contents Differing display view in a HiPath 4000 environment ..115 Fixing problems ........116 Responding to error messages on the screen .
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Page 10: General Information
• The function is not configured for you or your telephone. Please contact your system support representative. • Your communications platform does not feature this function. Please contact your Unify sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. -
Page 11: Intended Use
General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. -
Page 12: Getting To Know Your Openstage Phone
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The User Interface of Your OpenStage 40 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 21. -
Page 13: Ports On The Underside Of The Phone
Getting to know your OpenStage phone Ports on the underside of the phone HiPath USB slave Headset Busy Lamp field ey module Handset Properties of your OpenStage 40 T Display type LCD, 40 x 6 characters Illuminated display Programmable sensor keys Full-duplex speakerphone function Headset USB slave... -
Page 14: Key Module
Getting to know your OpenStage phone Key Module OpenStage Key Module 40 The OpenStage Key Module 40 is a key module attached to the side of the phone that provides 12 additional illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 19. -
Page 15: Openstage Key Module 15
Getting to know your OpenStage phone OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs You can only attach one OpenStage Key Module 15 to your OpenStage 40. -
Page 16: Openstage Busy Lamp Field 40
Your OpenStage 40 T can be configured as an attendant console in conjunction with an OpenStage Busy lamp field 40 (ask your service personnel). The OpenStage Busy lamp field 40 is a key module attached to the side of the phone, that pro- vides 90 illuminated, programmable keys.... -
Page 17: Keys
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call Page 35. Redialing Page 34. Button for call forwarding (with red LED key) Page 37. Open mailbox (with red LED key) Page 25. -
Page 18: 5-Way Navigator
Getting to know your OpenStage phone 5-way navigator Remove the protective film from the ring around the 5-way navigator before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode: •... -
Page 19: Programmable Sensor Keys
Getting to know your OpenStage phone Programmable sensor keys Your OpenStage 40 T has six illuminated sensor keys. You can assign functions and phone num- bers to them on two levels. Increase the number of programmable sensor keys by connecting a key module Page 14. -
Page 20: Keypad
Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. -
Page 21: Display
Getting to know your OpenStage phone Text input The current label appears on the first line. Delete it with the key before entering new charac- ters. Enter the required characters via the keypad. Select the functions using the keys Confirm your entry with Example: Changing the key label Page 69. - Page 22 Getting to know your OpenStage phone Explanation of the icons Icon Explanation The ring tone is deactivated Page 111. The "Do not disturb" function is activated Page 73. The phone lock is activated Page 76. You received new voice messages Page 25.
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Page 23: Telephony Dialogs
Getting to know your OpenStage phone Telephony dialogs Connection-dependent conditions and situations, e.g. when your telephone rings, when dialing a number, or during a call, are depicted graphically on the display. Situation-dependent functions that automatically appear on the display can be selected and acti- vated with the 5-way navigator Page 18. - Page 24 Getting to know your OpenStage phone Appearance during an ongoing call Example: You are connected with a caller. Icon indicating call status Smith Michael3:16 Call duration 100168 Current connection Consultation Start conference Options relevant to situation; scroll bar shows that more op- Start transfer tions are available.
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Page 25: Mailbox
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, HiPath Xpressions are displayed in this ap- plication in addition to messages received. Messages You can send short text messages to individual internal stations or groups. -
Page 26: Caller List
Getting to know your OpenStage phone Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can also store external calls that you have answered in the caller list (contact your service personnel). -
Page 27: Menu
Getting to know your OpenStage phone Menu With the menu key , you can access your communications system’s service menu or make telephony-related settings. The LEDs associated with the menu key and the loudspeaker key stay red as long as you are in the menu. -
Page 28: Call Preparation
Getting to know your OpenStage phone Call preparation Activate the function "Call preparation" to use en-bloc dialing on your OpenStage 40 T. This means: You engage the line only after you have fully entered the number and confirmed. Activate/deactivating en-bloc dialing Press the menu key, select "Block Dialing On"... -
Page 29: Call Pop-Up
Getting to know your OpenStage phone Call pop-up Activate the function "Call pop up" so that if you are on a call you are notified on the display by a popup about a second incoming call. Activating/deactiviating call pop up Prerequisite: "Second call"... -
Page 30: Basic Functions
Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" Page 12 carefully before performing any of the steps described here on your phone. Answering a call Your OpenStage phone rings with the tone signal set when an incoming call is received. -
Page 31: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. -
Page 32: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key. if nec. Set the call volume. Keep pressing the key until the desired volume is set. U.S. -
Page 33: Making Calls
Basic functions Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy Replace the handset. On-hook dialing Internal calls: Enter the station number. External calls: Enter the external code and the station number. -
Page 34: Dialing With The Headset Connected
Basic functions Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete. Make sure your headset port is set up properly Page 29. -
Page 35: Ending A Call
Basic functions Ending a call Replace the handset. Press the key shown. Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. The caller appears on the screen. Press the key shown. -
Page 36: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm. Consultation Call the second party. Return to the first party: Confirm. Return to held call select and confirm the option shown. -
Page 37: Call Forwarding
Basic functions Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset. -
Page 38: Using Call Forwarding No Reply (Cfnr)
Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone. Open the Program/Service menu Page 27. -
Page 39: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.... -
Page 40: Using Callback
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody an- swers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •... -
Page 41: Viewing And Deleting A Stored Callback
Basic functions Viewing and deleting a stored callback if nec. Press the programmed sensor key "Callback". Open the idle menu Page 22. Select and confirm the option shown . View callbacks Select and confirm to display additional entries. Next callback Deleting a displayed entry Confirm. -
Page 42: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a call with the headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. The LED lights up. Confirm the option shown. answer Make sure your headset port is set up properly Page 29. -
Page 43: Using The Speakerphone
Enhanced phone functions Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. Lift the handset and answer the call. -
Page 44: Answering Calls From The Entrance Telephone
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (using a DTMF transmitter or installed keypad). -
Page 45: Accepting A Call From An Answering Machine
Enhanced phone functions Activating the door opener Open the Program/Service menu Page 27. Select and confirm the option shown. Feature Settings Select and confirm the option shown. Door opener on Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". Select the displayed function and press the "OK"... -
Page 46: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers You can enter the number without the number being dialed straight away. This means that you can correct the number if necessary. The station number is only dialed at your specific request. Prerequisite: You have activated "Call preparation"... -
Page 47: Using The Caller List
Enhanced phone functions Using the caller list Detailed information, as well as a sample display entry are provided on Page 26. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu Page 22. -
Page 48: Dialing A Number From The Internal Directory
Enhanced phone functions Dialing a station number from the caller list Prerequisite: You are viewing detailed information on an entry. Confirm. Call Removing an entry from the caller list Prerequisite: You are viewing the detailed view of a call. Select and confirm the option shown. Delete Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial num-... -
Page 49: Using The Ldap Directory (Not For Hipath 500)
Enhanced phone functions Using the LDAP directory (not for HiPath 500) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset. - Page 50 Enhanced phone functions The result is displayed If only one name is found, it is displayed. Confirm. Call If several names are found (max. 50), the first name is displayed. Press, select and confirm the option shown, Scroll Next select and confirm the option shown. Scroll Previous Select and confirm the option shown.
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Page 51: Making Calls Using System Speed-Dial Numbers
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Open the Program/Service menu Page 27. Select and confirm the option shown Use speed dialing Enter a three-digit speed-dial number. Suffix-dialing if nec. -
Page 52: Talking To Your Colleague With A Speaker Call
Enhanced phone functions Select and confirm the option shown. Delete Select and confirm the option shown. Exit Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connect- ed (ask your service personnel), or to an internal user with a system telephone without any action on their part. -
Page 53: Talking To Your Colleague With Discreet Calling (Not For Hipath 500)
Enhanced phone functions Talking to your colleague with discreet calling (not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with dis- play. -
Page 54: Assigning A Station Number (Not For U.s.)
Enhanced phone functions Assigning a station number (not for U.S.) If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called par- ty’s display. -
Page 55: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.... -
Page 56: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can pre- vent or allow a second call Page 55 from being signaled by automatic camp- on during an ongoing call. Open the Program/Service menu Page 27. -
Page 57: Parking A Call
Enhanced phone functions Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. -
Page 58: Holding External Calls
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 64, you can put ex- ternal calls on hold. Then all other stations can accept the call on the assigned trunk. Press the "Hold"... -
Page 59: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you ini- tiated the conference. -
Page 60: Activating Tone Dialing/Dtmf Suffix-Dialing
Enhanced phone functions Leaving a conference Conference g Confirm. Select and confirm the option shown. Leave conference Replace the handset, if this feature is configured (contact your service person- nel). Ending a conference Conference g Confirm. Select and confirm the option shown. End conference Replace the handset, if this feature is configured (contact your service person- nel). -
Page 61: Recording A Call
Enhanced phone functions Recording a call If configured (contact your service personnel for details), you can record an ac- tive call. Prerequisite: You are on a call, the "Recording" key is configured Page 64. Press the "Recording" key. The LED lights up. You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx. -
Page 62: Send Trunk Flash (Not For Hipath 500)
Enhanced phone functions Send trunk flash (not for HiPath 500) To activate ISDN-type services and features through the network carrier’s ana- log trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. -
Page 63: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service). -
Page 64: Programming A Sensor Key
Enhanced phone functions Programming a sensor key You can program frequently used functions, station numbers or procedures on your OpenStage 40 T’s sensor keys. Configuring function keys See also Page 19. A list of all available functions is displayed, see the overview Page 65. -
Page 65: Overview Of Functions
Enhanced phone functions Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls • More features The available functions depend on your configuration. If a function is miss- ing, contact your service personnel. - Page 66 Enhanced phone functions Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward Line: Flashing slowly - your line is a call forwarding destination.
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Page 67: Programming A Procedure Key
Enhanced phone functions Programming a procedure key Numbers and functions which require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization For example the function "Associated dial" Page 54 together with the required ... -
Page 68: Configuring Repdial Keys
Enhanced phone functions Configuring repdial keys You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second lev- el. To program the second level, you must program a "Shift" key Page 64. -
Page 69: Changing The Label
Enhanced phone functions Changing the label The label set when a repdial key was programmed can also be subsequently changed. You cannot change the labels on function keys. Changing the label Hold down the key shown. Confirm the option shown. Assign telephony function Open the Program/Service menu Page 27. -
Page 70: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.... -
Page 71: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print chargeable calls for another phone (for instance for a pay phone). Prerequisite: You have programmed the function "Show call charges" on a key Page 64. -
Page 72: Dialing With Call Charge Assignment
Displaying and assigning call charges Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined account codes for you. Open the Program/Service menu Page 27. Select and confirm the option shown. Calls Select and confirm the option shown .... -
Page 73: Privacy/Security
Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key). Activating Open the idle menu Page 22. -
Page 74: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 22. Select and confirm the option shown. Suppress call ID Deactivate Open the idle menu... -
Page 75: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Open the Program/Service menu Page 27. -
Page 76: Locking The Telephone To Prevent Unauthorized Use
Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your ab- sence. You can see whether the function is activated or deactivated from the corre- sponding icon in the status bar on the display Page 22. -
Page 77: Locking Another Telephone To Prevent Unauthorized Use
Privacy/security Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone. -
Page 78: More Functions/Services
More functions/services More functions/services Appointments function You can configure your phone to call you to remind you about appointments Page 79. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment. -
Page 79: Using Timed Reminders
More functions/services Using timed reminders Prerequisite: You have saved a reminder Page 78. The saved time arrives. The phone is ringing. The appointment time is displayed. Reminder at 1200 Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted. -
Page 80: Viewing And Editing Incoming Messages
More functions/services Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu Page 22. Select and confirm the option shown. View sent message Confirm. Message sent The text message is displayed. Select and confirm the option shown. -
Page 81: Leaving An Advisory Message
More functions/services Leaving an advisory message You can leave messages/advisory messages on your phone’s display for inter- nal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. Open the idle menu Page 22. -
Page 82: Displaying The Number Of Waiting Calls/Overload Display
More functions/services Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed the "View number of calls" key Page 64. Press the " Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. -
Page 83: Changing A Number (After Exchanging/ Moving/Relocating A Phone)
More functions/services Changing a number (after exchanging/ moving/ relocating a phone) When configured (consult your service personnel),you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e. g. programmed keys) are exchanged. -
Page 84: Fax Details And Message On Answering Machine
More functions/services Fax details and message on answering machine If a fax or answering machine is connected to your system and you have as- signed the "Fax details" function to a programmable key Page 64, the key lights up when a fax or a message has been received. Deactivating signaling Press the flashing key "Fax service". -
Page 85: Activating Functions For Another Telephone
More functions/services Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 Page 73 • Call forwarding, code 13, #1 Page 37 ... -
Page 86: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •... -
Page 87: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activities or remote operation (such as toll fraud). -
Page 88: Controlling Connected Computers/Programs/Telephone Data Service
More functions/services Controlling connected computers/programs/ telephone data service If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel ser- vices or information systems, from your telephone. Prerequisite: You have set up a connection. Open the Program/Service menu Page 27. -
Page 89: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to com- municate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display. -
Page 90: Controlling Relays (Only For Hipath 3000)
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (contact your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout). -
Page 91: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (multi-line Page 11). Your phone features trunk keys (MULAP keys) Page 92. -
Page 92: Trunk Keys
Making calls in the team/executive/secretary configuration Trunk keys The programmable sensor keys on multi-line phones function as trunk keys. Ev- ery sensor key programmed as a "Trunk key" (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to six trunks in OpenStage 40 T. -
Page 93: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The "Hold" key has been programmed on your telephone Page 64. -
Page 94: Direct Station Selection Key
Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not engaged in a phone call. -
Page 95: Accepting A Call For Another Team Member
Making calls in the team/executive/secretary configuration Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset. On-hook dialing: Speakerphone mode. Forwarding calls on trunks You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). -
Page 96: Deactivating Call Forwarding
Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 27. Forward Line: Off Select and confirm the option shown. Press the required trunk key. Enter the required trunk number. If available, press the "CFW MULAP" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. -
Page 97: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it. -
Page 98: Using Team Functions
Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone oper- ates with HiPath 5000 (system networking via PC network) Page 103! ... - Page 99 Using team functions You belong to multiple groups or to one group with trunk keys (in- cluding executive/secretary configuration) Open the idle menu Page 22. Leave group Select and confirm the option shown Join group select and confirm the option shown. Press the "Hunt group".
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Page 100: Accepting A Call For Another Member Of Your Team
Using team functions Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured. -
Page 101: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Open the Program/Service menu Page 27. - Page 102 Using team functions Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Open the Program/Service menu Page 27.
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Page 103: Special Functions In The Lan (Not For Hipath 500)
Special functions in the LAN (not for HiPath 500) Special functions in the LAN (not for HiPath 500) If your telephone is operating in a HiPath 5000 environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e. g. proprietary PC network). -
Page 104: Setting Up "Follow Me" Call Forwarding
Special functions in the LAN (not for HiPath 500) Setting up "follow me" call forwarding You can activate/deactivate call forwarding HiPath 5000 for your phone from other phones in the Page 37 environment. Open the idle menu Page 22. ... -
Page 105: Using Night Answer
Special functions in the LAN (not for HiPath 500) Using night answer If authorized (contact your service personnel), you can define telephones in oth- er HiPath 3000 communications platforms as the night answer Page 63. Open the idle menu Page 22. -
Page 106: Ringing Group
Special functions in the LAN (not for HiPath 500) Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 98. Saving, displaying, and deleting telephones for the ringing group Open the Program/Service menu Page 27. -
Page 107: Controlling Relays (Only For Hipath 3000)
Special functions in the LAN (not for HiPath 500) Controlling relays (only for HiPath 3000) If this feature is configured (contact your service personnel), you can also control relays Page 90 in other HiPath 3000 communications platforms. Select and confirm the option shown. DISA intern Enter the (DISA) station number of the HiPath 3000, where you wish to control the relay. -
Page 108: Opening A Door
Special functions in the LAN (not for HiPath 500) Opening a door If this feature is configured (contact your service personnel), you can also acti- vate the door opener in other HiPath 3000 communications platforms Page 44. Open the idle menu Page 22. -
Page 109: Individual Phone Configuration
Individual phone configuration Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Illuminated display During operation, e. g. when entering a number, the display automatically lights up. -
Page 110: Adjusting Audio Settings
Individual phone configuration Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and ac- cording to your personal requirements. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume. Keep pressing the key until the desired volume is set. Save. -
Page 111: Adjusting The Attention Ring Volume
Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode Page 21. -
Page 112: Testing The Phone
Testing the phone Testing the phone Phone functions, testing You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Open the Program/Service menu Page 27. Phone test Select and confirm the option shown. If everything is functioning correctly: •... -
Page 113: Differing Display View In A Hipath 4000 Environment
Differing display view in a HiPath 4000 environment Differing display view in a HiPath 4000 environment Depending on the system configuration, some functions may not always be of- fered in the display as described in this document. In addition, display texts may differ from those described in this document ac- cording to the system configuration. -
Page 114: Fixing Problems
Fixing problems Fixing problems Responding to error messages on the screen Possible cause: Invalid entry Station number is incorrect. Possible reaction: Enter correct station number. Possible cause: Not authorized Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number. -
Page 115: Contact Partner In The Case Of Problems
Fixing problems Possible cause 1: Key affects other layer If "Clear other layer" appears on the menu: you tried to program a function or internal station number with LED on a key that is already programmed on the second layer (for example, external station num- ber). -
Page 116: Troubleshooting
Fixing problems Troubleshooting Pressed key does not respond Check if the key is stuck. Telephone does not ring Check whether the "Do not disturb" function is activated on your telephone ("Do not disturb" appears on the screen Page 22). If so, deactivate it Page 73. -
Page 117: Index
Index Index Call charge assignment ..........72 Call charges for another telephone ..........70 for your telephone ..........70 Numerics Call duration ............. 70 Call forwarding ............37 5-way navigator ............18 MSN in CO ............39 Call log ..............26 Call pop-up ............... - Page 118 Index Dialing aid off ................43 S0 bus ..............54 on ................43 Dialing internal calls ..........33 Headset ..............42 Dialing numbers HiPath 5000 from the internal directory ........48 opening a door ............ 110 from the LDAP database ........49 relays .............90 Direct inward system access (DISA) ......
- Page 119 Open listening ............32 Room monitor ............75 Opening a door ............44 with a code ............44 OpenStage Busy Lamp Field 40 ......16 OpenStage Key Module 40 ........14 Operating instructions ..........3 Safety notes ............... 3 Operating steps Second level ............
- Page 120 Index DTMF tone dialing ..........60 System speed-dialing ..........51 System-wide cancellation ......... 84 Tel. data service ............88 Telephone locking ..............76 locking/unlocking ........... 76 Telephone database LDAP ........49 Telephone maintenance ......... 118 Telephone test ............114 Temporary Phone ............ 82 Testing the telephone ..........
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Page 121: Overview Of Functions And Codes
Overview of functions and codes Overview of functions and codes The following table lists all available functions, as shown on the display. If configured (contact your service personnel), functions can be activated interactively (select + confirm), via the Program/ Service menu (select + confirm or enter a code), or with function keys.. - Page 122 Overview of functions and codes ... Interac- ... Via the Program/ tively Service menu Functions ... With Page 27 (=display) a key Code Discreet Call (not for HiPath 500) DND on DND off Door opener on Door opener off DTMF dialing En-bloc dialing Dial...
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Page 123: Overview Of Functions And Codes
Overview of functions and codes ... Interac- ... Via the Program/ tively Service menu Functions ... With Page 27 (=display) a key Code Open door Override Page (not for HiPath 500) Answer page (not for U.S.) Park a call Retrieve call Phone test Pickup - directed... -
Page 124: Display Icons
Display icons ... Interac- ... Via the Program/ tively Service menu Functions ... With Page 27 (=display) a key Code Tel. data service Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect Trace call Transfer Trunk flash...
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