Avaya 9504 User Manual
9500 series
ip office platform 9.1
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Summary of Contents for Avaya 9504
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Page 1: 9500 Series User Guide
IP Office™ Platform 9.1 9500 Series User Guide Issue 10a - (16 January 2015) - Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
- Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
- Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
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Page 5: Table Of Contents
Introduction 9.1 Headset Operation ..............50 1.1 Important Safety Information ..............11 9.1.1 Headset Volume ................51 1.2 9504 Telephone ..............12 9.1.2 Default Handsfree Audio Path ................51 1.3 9508 Telephone ..............13 9.1.3 Automatic Gain Control ................51 1.4 Button Modules... - Page 6 14.1.3 Follow Me Here (Features Menu) ................84 17.4 En-Bloc Dialing ..............110 14.2 Forwarding Calls ..............85 17.5 Auto Lock ..............111 14.2.1 Forward Unconditional (Status Menu) ................87 17.6 Ringer Controls ..............111 14.2.2 Forward Unconditional (Features Menu) ................
- Page 7 Contents 21.2 Status Menu ..............143 21.3 A Menu ..............144 21.4 Menu Access Control ..............144 Glossary 22.1 Abbreviated Ring ..............148 22.2 Appearance Button ..............148 22.3 Attention Ring ..............148 22.4 Auto Hold ..............148 22.5 Bridged Appearance Button ..............
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Page 9: Introduction
Chapter 1. Introduction 9500 Series User Guide Page 9 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 11: Important Safety Information
Edition, Preferred Edition, Advanced Edition or Server Edition mode. · 9500 Series Telephones The 9504 and 9508 phones are supported on IP Office systems only. They are physically and functionally the same as their 9400 Series equivalents but are not supported on other Avaya telephone systems. -
Page 12: 9504 Telephone
9400 Series and 9500 Series phones are physically and functionally identical. However, 9500 Series phones are only supported on IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems. This guide only covers use of phones on an IP Office system. -
Page 13: 9508 Telephone
9400 Series and 9500 Series phones are physically and functionally identical. However, 9500 Series phones are only supported on IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems. This guide only covers use of phones on an IP Office system. -
Page 14: Button Modules
Up to three button modules can be attached to each phone. However the number of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system. 9504 Phones These phones do not support any additional button modules. Note for Australian installations only: Installations of the 9408/9508 terminal with an 1151 PSU and BM12 must be restricted to the same building as the host Gateway. -
Page 15: Phone Keys
· · On touch screen phones, these buttons are replaced by their text labels on the screen. · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call. - Page 16 9500 Series User Guide Page 16 IP Office™ Platform 9.1 Issue 10a (16 January 2015)
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Page 17: Status Letters
Other Stands If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9500 Series User Guide Page 17 IP Office™... -
Page 19: Making Calls
Chapter 2. Making Calls 9500 Series User Guide Page 19 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 20: En-Bloc Dialing
2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button. If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts altering the target. -
Page 21: Call Soft Key Options
Making Calls: En-Bloc Dialing 2.2 Call Soft Key Options The options displayed for the buttons at the bottom of the display will change dynamically to reflect actions that you can perform during calls or while the phone is idle. Some or all of these options will only be available if enabled by your system administrator. ·... -
Page 22: Calling From The Contacts List
2.3 Calling from the Contacts List You can use any directory contact to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during a transfer. 1. -
Page 23: Redialling A Previous Number
Making Calls: Calling from the Call Log/History 2.5 Redialling a Previous Number When Redial is displayed it can be used in one of two ways, set by the phone's redial mode setting List Mode This redial method is used when your phone's redial mode is set to List. -
Page 24: Adjusting The Call Volume
2.8 Adjusting the Call Volume While talking, you can adjust the volume of the incoming call. The volume is adjusted separately for whichever device is in use (handset headset speaker 1. With the call connected, press the VOLUME key. 2. Use the + plus and – minus keys to adjust the volume. 3. -
Page 25: Answering Calls
Chapter 3. Answering Calls 9500 Series User Guide Page 25 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 26: 3. Answering Calls
3. Answering Calls A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing Selected Button If you are currently not on a call, you can answer the alerting call in the following ways: 1. -
Page 27: Diverting A Call To Voicemail
Answering Calls: 3.1 Diverting a Call to Voicemail You can transfer a call targeted at you directly to your voicemail mailbox. 1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2. -
Page 28: Using Call Pickup
3.4 Using Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. -
Page 29: Redialling
Chapter 4. Redialling 9500 Series User Guide Page 29 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 30: Open Call Log Mode
4. Redialling The phone's redial operation can work in either of the following modes: Open Call Log · If this mode is selected, pressing Redial will display a menu of the most recent outgoing calls in your call log. You can select the call that you want to redial and perform a number of other functions. Last Dialed ·... -
Page 31: Holding And Parking Calls
Chapter 5. Holding and Parking Calls 9500 Series User Guide Page 31 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 32: 5. Holding And Parking Calls
5. Holding and Parking Calls Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music if available. The table below summarizes the main differences between parking a call and holding a call. When used to park or hold a call... -
Page 33: Holding Calls
Holding and Parking Calls: 5.1 Holding Calls You can hold one or more calls. · The held call will still occupy the appearance button on which it was made or answered. · The caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds. -
Page 34: Switching Between Calls
5.1.3 Switching Between Calls With a call on hold (fast-flashing appearance button) and another call connected (red call appearance button), you can switch between calls by pressing the appearance button of the held call. The current call is automatically put on hold and the previously held call is connected. -
Page 35: Parking Calls
Holding and Parking Calls: Holding Calls 5.2 Parking Calls Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system. Each parked call is given a number. By default, the number is your extension number plus a digit. Calls that you park return to your phone (when idle) if they remain parked for too long. -
Page 36: Park & Page
5.2.3 Park & Page This method of parking calls is available only if specifically configured on your telephone system. To use it, you also need to add a Park & Page button on your phone. See Button Features Park and page uses a set of park slot numbers, configured by your system administrator, that act like extension numbers. - Page 37 Holding and Parking Calls: Parking Calls 9500 Series User Guide Page 37 IP Office™ Platform 9.1 Issue 10a (16 January 2015)
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Page 39: Transferring Calls
Chapter 6. Transferring Calls 9500 Series User Guide Page 39 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 40: Transferring To Voicemail
6. Transferring Calls You are able to transfer calls even if all your current call appearance buttons are in use. 1. Press Transfer. The current call is automatically put on hold pending transfer. 2. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory or use the Redial option, if applicable. -
Page 41: Transferring A Held Call
Transferring Calls: Transferring to Voicemail 6.2 Transferring a Held Call There are various call transfer scenarios to consider: 1. If you have multiple calls on hold and you want to transfer a connected call to one of the held calls: ·... -
Page 43: Account Codes
Chapter 7. Account Codes 9500 Series User Guide Page 43 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 44: Forced Account Code Entry
7. Account Codes The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. ·... -
Page 45: Conference Calls
Chapter 8. Conference Calls 9500 Series User Guide Page 45 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 46: Starting A Conference
8. Conference Calls The telephone system supports multiple conference calls, with additional parties addable to any conference call until the system's conference capacity is reached. A maximum of 64 parties in any particular conference call is supported. Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls. -
Page 47: Dropping/Muting Parties
Conference Calls: Dropping/Muting Parties 8.4 Dropping/Muting Parties You can drop parties from a conference call, including yourself. You can also mute other parties. 1. While connected to a conference call, if you press the Details key, the conference details menu is displayed. 2. -
Page 48: Context Sensitive Conferencing
8.6 Context Sensitive Conferencing The scenarios for starting a conference adding a call to a conference cover just simple scenarios where no other calls are in progress. The phone supports a range of context sensitive scenarios to control which calls are added to the conference For this phone, which calls are conferenced when Conf or Conference is pressed depends on which call is currently highlighted on the phone's display and the types of other held calls. -
Page 49: Headset/Handsfree Operation
Chapter 9. Headset/Handsfree Operation 9500 Series User Guide Page 49 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 50: Headset Operation
9. Headset/Handsfree Operation 9.1 Headset Operation Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that connect via a HIS headset cable. · If there are no currently connected call to which you are talking, a call answered by pressing its appearance button is connected either handsfree or through the headset according to the phone's audio path setting ·... -
Page 51: Headset Volume
Headset/Handsfree Operation: Headset Operation 9.1.1 Headset Volume While talking via the headset, you can adjust the volume of the incoming call. 1. With the call connected on the headset, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. -
Page 52: Using Wireless Headsets
9.1.4 Using Wireless Headsets If you want to make and answer calls using a wireless headset, turn this option on. This allows you to hear the DTMF tones on your wireless headset. You can use the wireless headset button or the Headset button on the telephone to make and answer calls using the headset. -
Page 53: Handsfree Speaker Operation
Headset/Handsfree Operation: Headset Operation 9.2 Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located under the handset. The microphone is located near the bottom right of the phone's keypad. ·... -
Page 54: Speaker Volume
9.2.1 Speaker Volume While talking handsfree via the phone's speaker, you can adjust the volume of the incoming call. 1. With the call connected on the speaker, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. -
Page 55: Contacts/Directory
Chapter 10. Contacts/Directory 9500 Series User Guide Page 55 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 56: Managing External Contacts
10. Contacts/Directory This menu is accessed by pressing the CONTACTS key. It is used to display names and numbers that you can then use for making calls. The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system. -
Page 57: Viewing Contacts Details
Contacts/Directory: Managing External Contacts 10.2 Viewing Contacts Details 1. Access the contacts directory: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select which type of directory entries you want to display. ·... -
Page 58: Making A Call From The Directory
10.3 Making a Call from the Directory You can use any directory contact to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during a transfer. 1. -
Page 59: Adding A New Contact
Contacts/Directory: Using the Directory for Other Functions 10.5 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the CONTACTS key. -
Page 60: Editing A Contact
10.7 Editing a Contact You can edit the contacts in your own personal directory. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select your Personal directory. c. -
Page 61: Call History
Chapter 11. Call History 9500 Series User Guide Page 61 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 62: 11. Call History
11. Call History This menu is accessed by pressing the HISTORY key. The call log you see is a call log stored on the telephone system. If you log in at another phone that also stores a call log, your call history moves with you. Your call history contains your most recent answered calls, the most recent calls you made and the most recent missed calls. -
Page 63: Accessing The Call Log/History
Call History: 11.1 Accessing the Call Log/History 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. If you have any new missed call records, the button is illuminated and the call log will open showing your missed calls. -
Page 64: Viewing Call Details
11.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. -
Page 65: Deleting A Record
Call History: Viewing Call Details 11.4 Deleting a Record You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted from the call log of other users configured to see the same hunt group's missed calls. 1. -
Page 67: Voicemail
Chapter 12. Voicemail 9500 Series User Guide Page 67 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 68: Message Waiting Indication
12. Voicemail If your telephone system includes a voicemail server, pressing the MESSAGES button accesses voicemail. Your system administrator can configure whether the access uses either spoken prompts from the voicemail server or visual menus on the phone called 'visual voice'. This guide assumes the default operation of using the visual voice menus. Using visual voice, you can access the following functions: Checking Messages ·... -
Page 69: Visual Voice
Voicemail: Message Waiting Indication 12.2 Visual Voice This menu option provides an alternate route into visual voice if the MESSAGES key has not been setup to do that. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 70: Sending A Message
12.4 Sending a Message You can use visual voice to record and send a voicemail message to other users' mailboxes. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. -
Page 71: Mailbox Greeting
Voicemail: Mailbox Greeting 12.6 Mailbox Greeting While the voicemail system will play a generic greeting to a caller, prompting them to leave a message, you can record your own greeting. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. -
Page 72: Mailbox Name
12.7 Mailbox Name Use the following procedure to record a mailbox name. This feature is only available on systems using Embedded Voicemail. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. -
Page 73: Switching Voicemail On/Off
Voicemail: Changing Your Voicemail Code 12.9 Switching Voicemail On/Off You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off your mailbox which you can still access to play existing messages and use other functions. 1. -
Page 75: Logging In/Out
Chapter 13. Logging In/Out 9500 Series User Guide Page 75 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 76: 13. Logging In/Out
13. Logging In/Out You may always use the same phone in the same location. However, the telephone system provides a number of features that allow you to use any phone on the system to make and receive calls. Log In ·... -
Page 77: Logging In
Logging In/Out: 13.1 Logging In When you log in to a phone, you take control of that phone. Incoming calls for you are redirected to that phone and your user information and settings are available. Any existing user on the phone is logged off when you log in. The method for logging in depends on the current state of the phone: Phone In Use ·... -
Page 78: Logging Out
13.2 Logging Out 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3. -
Page 79: Auto Lock
Logging In/Out: Locking the Phone 13.4 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity. To use this feature you need a security PIN (login code) set. -
Page 81: Redirecting Calls
Chapter 14. Redirecting Calls 9500 Series User Guide Page 81 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 82: 14. Redirecting Calls
14. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. Follow Me · Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways: ·... -
Page 83: Follow Me
Redirecting Calls: 14.1 Follow Me 'Follow me to' is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone. -
Page 84: Follow Me To (Features Menu)
14.1.1 Follow Me To (Features Menu) Using the user menu you can set and clear follow me to settings. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 85: Forwarding Calls
Redirecting Calls: Follow Me 14.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. Forward Unconditional Forward unconditional can be used to immediately redirect your calls. · By default this function is only applied to incoming external calls made to you. However, if required, internal calls and or hunt group calls can also be selected. -
Page 86: Default Short Codes
Default Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users. -
Page 87: Forward Unconditional (Status Menu)
Redirecting Calls: Forwarding Calls 14.2.1 Forward Unconditional (Status Menu) You can clear or change your 'forward unconditional' settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 88: Forward On Busy/No Answer (Features Menu)
14.2.3 Forward On Busy/No Answer (Features Menu) You may be able to use the Features menu to switch 'forward on no answer' and 'forward on busy' on or off. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 89: Forward On Busy (Status Menu)
Redirecting Calls: Forwarding Calls 14.2.5 Forward On Busy (Status Menu) If your phone is set to 'forward on busy,' you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 90: Do Not Disturb
14.3 Do Not Disturb · When you are in 'do not disturb,' your callers are redirected to voicemail if available. Otherwise, you hear a busy tone. · The only people who can call you are those calling from numbers in your 'do not disturb' exceptions list. Forwarding can still be applied to these calls. -
Page 91: Dnd On/Off (Features Menu)
Redirecting Calls: Do Not Disturb 14.3.1 DND On/Off (Features Menu) You can use the Features menu to switch 'do not disturb' (DND) on or off. Enabling DND will not affect any calls already being presented to your phone. Hunt group calls will also still be presented if you are the only available member of the group. -
Page 92: Twinning
14.4 Twinning Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning mobile twinning Internal Twinning This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both phones. -
Page 93: Transferring A Call To Your Mobile
Redirecting Calls: Twinning 14.4.2 Transferring a Call to Your Mobile If you have been configured as a mobile twinning user, you can transfer a call to your mobile device using the features menu. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 95: Groups
Chapter 15. Groups 9500 Series User Guide Page 95 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 96: 15. Groups
15. Groups Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for a call. When a call is made to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members. -
Page 97: Group Membership
Groups: 15.1 Group Membership Only the system administrator can change a group, the group members, or group settings. However, you can be provided with options to enable or disable your group membership. While membership to a group is disabled, you will not receive any group calls for that group. -
Page 98: Group Service Status And Fallback
15.2 Group Service Status and Fallback · Group Service Status A hunt group can be in one of the following service modes: · In Service (InS) The groups operates as normal, distributing calls to available members of the group. · Night Service (NS) The group is in 'night service' mode. -
Page 99: Changing The Group Service Status (Features Menu)
Groups: Group Service Status and Fallback 15.2.1 Changing the Group Service Status (Features Menu) Using the Features menu you may be able to change the service status of some groups to which you belong. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 100: Changing The Fallback Destinations
15.2.3 Changing the Fallback Destinations You may be able to use the Features menu to change the fallback destination for some hunt groups of which you are a member. These are the destinations to which the hunt groups calls are routed when it is in either night service state or the out of service state. -
Page 101: Button Features
Chapter 16. Button Features 9500 Series User Guide Page 101 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 102: Editing Your Programmable Buttons
16. Button Features Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using self- administration. Note how you cannot replace features assigned to buttons by your system administrator but you can replace other features. Note also that there are features that the system administrator can assign that are not available for you to assign. -
Page 103: Abbreviated Dial
Button Features: Features 16.2.1 Abbreviated Dial This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial. You can enter a partial number and complete the dialing after pressing the button. For example, you can pre-program a button with a particular international dialing code. -
Page 104: Flash Hook
16.2.12 Flash Hook A button configured for this action will send a flash hook signal to a currently connected analog line. 16.2.13 Group BLF A button can be programmed to indicate if there are any calls to a group waiting to be answered. A red flashing lamp indicates that there are calls waiting for the hunt group. - Page 105 Button Features: Features · Slow Flash = Ringing Pressing the button will display options to pickup the call. · Fast Flash = On a Call Pressing the button will display a number of options: · Call - Call the user. ·...
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Page 107: Phone Settings
Chapter 17. Phone Settings 9500 Series User Guide Page 107 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 108: 17. Phone Settings
17. Phone Settings Pressing the MENU key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you. General Display Controls Mobile Twinning Display Brightness ·... -
Page 109: Mobile Twinning
Phone Settings: 17.1 Mobile Twinning This menu option is only available if you have been configured by the system administrator to be able to use mobile twinning. · Setting a button to the Twinning function is recommended—contact your system administrator. Such a button allows you to transfer calls to your twinning destination, retrieve calls from the twinning destination, and access the menu options below to set the twinning destination number and switch twinning on/off. -
Page 110: En-Bloc Dialing
17.4 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by ending the call and starting over. -
Page 111: Auto Lock
Phone Settings: En-Bloc Dialing 17.5 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity. To use this feature you need a security PIN (login code) set. -
Page 112: Disabling The Ringer
Call Cadence 2 Seconds 3 Internal Call 1.2/4.0 |MMMMMMXXXXXX External Call 0.2/0.4/0.6/4.0 XXXXXX Ring Back 0.1/0.1/0.1/0.3/4.0 |M M XXXXXX M = medium note X = personal melody 17.6.1 Disabling the Ringer This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phone's audible alerting visual alerting 1. -
Page 113: Visual Alerting
Phone Settings: Ringer Controls 17.6.2 Visual Alerting The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate a call waiting to be answered. 1. -
Page 114: Ringer Volume
17.6.5 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. 1. With the phone idle or ringing, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. -
Page 115: Display Controls
Phone Settings: Ringer Controls 17.7 Display Controls This section covers controls for adjusting the phone's display and the information shown on the display. Display Brightness · Adjust the brightness of the display. Display Contrast · Adjust the contrast of the display. Half/Full Width Display ·... -
Page 116: Last Call Duration Display
17.7.3 Last Call Duration Display As an alternate to call timer display, you can have the phone briefly (4 seconds) display the duration of the call after it is ended. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. -
Page 117: Auto Display Waiting Call
Phone Settings: Display Controls 4. Press Back / Exit to exit the menus. 17.7.7 Auto Display Waiting Call By default, when you are connected on a call, the phone shows details of that call and soft key actions you can perform for that call. -
Page 118: Inactivity Timer (Auto Return)
17.7.8 Inactivity Timer (Auto Return) You can set a timer which will return the phone to its normal call display after a set period of phone inactivity. By default the phone will be set to auto return after 60 seconds. Note that the timer is not applied to all menus. -
Page 119: Volume And Sound
Phone Settings: Display Controls 17.8 Volume and Sound This section covers controls that relate to volume and to the various sounds that your phone uses. These are in addition to the available ringer controls Button Click · Turn the phone menu key click on or off. Error Tones ·... -
Page 120: Handset Volume
17.8.4 Handset Volume While talking via the handset, you can adjust the volume of the incoming call. 1. With the call connected on the handset, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. -
Page 121: Viewing Information
Phone Settings: Volume and Sound 17.9 Viewing Information You can view information about the phone's settings and current operation. When reporting a problem to your system administrator, they may ask you to provide some of this information to help resolve the problem. 1. -
Page 123: Status Menu
Chapter 18. Status Menu 9500 Series User Guide Page 123 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 124: Do Not Disturb
18. Status Menu The Status menu is not always visible. It is shown when you have any special call routing features active; for example, 'do not disturb' switched on. It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups. -
Page 125: Follow Me Here
Status Menu: Follow Me To 18.3 Follow Me Here If other users has a 'follow me' set to you phone, you can clear or change the setting through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 126: Forward On No Answer
18.5 Forward On No Answer If your phone is set to 'forward on no answer ' you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown. -
Page 127: Group Membership
Status Menu: Group Membership 18.8 Group Membership Your system administrator can grant you the ability to enable/disable your membership to a group through the Status menu. When your membership to a group is disabled, you do not receive group calls for that group. 1. -
Page 128: Parked Calls
18.11 Parked Calls While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them via the Status menu. -
Page 129: Short Codes
Chapter 19. Short Codes 9500 Series User Guide Page 129 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 130: 19. Short Codes
19. Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users. -
Page 131: Hunt Group
Short Codes: Forwarding · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). · Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for 'forward unconditional' when it is switched on. ·... -
Page 133: System Administration
Chapter 20. System Administration 9500 Series User Guide Page 133 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 134: Checking The System Information
20. System Administration If necessary, the system administrator can configure you as a 'system phone' user. This allows you to perform a range of additional functions to help maintain your phone system, such as: Checking the system and software version ·... -
Page 135: Checking The Time Server Status
System Administration: Setting the Date 20.3 Checking the Time Server Status For systems that automatically obtain the time from a time server, this option is available in place of the Date Time Time Offset functions. It allows you to check the current status of the time server and the information the system has obtained from the time server. -
Page 136: Setting The Time
20.4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically. On systems that are configured to obtain the time automatically, the option for checking the Time Server Status is available instead. -
Page 137: Shutting Down The System
System Administration: Setting the Time Offset 20.6 Shutting Down the System You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once you have confirmed the action, any existing calls and services using the telephone system will start being disconnected. The telephone system will then remain unavailable for the duration you specify, the default being 10 minutes. -
Page 138: Managing Memory Cards
20.7 Managing Memory Cards The telephone system can be fitted with an additional memory card or cards which are used for various functions. The memory card menu allows you to check the status of the memory card or cards fitted to your telephone system and to perform a number of actions on the cards. -
Page 139: Reporting System Alarms
System Administration: Managing Memory Cards 20.8 Reporting System Alarms If you have been configured as a system administrator (also called a system phone user), an S on the phone's display indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error message allows you to report the problem to your system administrator. - Page 140 9500 Series User Guide Page 140 IP Office™ Platform 9.1 Issue 10a (16 January 2015)
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Page 141: 21. Menus
Chapter 21. Menus 9500 Series User Guide Page 141 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 142: Features Menu
21. Menus 21.1 Features Menu This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings. To exit the whole user menu and return to the appearance menu, press the PHONE/EXIT button or, if displayed, press the Exit soft key. -
Page 143: Status Menu
Menus: Features Menu · The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. · The Park menu and status options are only accessible while you are talking to a caller or already have parked calls. -
Page 144: A Menu
21.3 A Menu This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system and move with you when you log into another phone. The menu is accessed by pressing the key. - Page 145 Menus: Menu Access Control · System Administration Controls The System Admin option is only shown if you have been configured as a 'System Phone' user. Note that restricting menu access does not restrict access using available short codes and programmable buttons. However, those can also be removed or added by your system administrator.
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Page 147: Glossary
Chapter 22. Glossary 9500 Series User Guide Page 147 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 148: Abbreviated Ring
22. Glossary 22.1 Abbreviated Ring A single non-repeated ring. By default, this is the type of ring used when another call alerts you and you already have a call in connected. 22.2 Appearance Button Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. -
Page 149: Do Not Disturb Exceptions
Glossary: Do Not Disturb Exceptions 22.10 Do Not Disturb Exceptions · These are numbers for callers who can call you even when you are set to 'do not disturb.' This only applies for calls to you. It does not apply for calls to a hunt group of which you are a member. 22.11 Follow Me 'Follow me to' is used to redirect your calls to another extension where you will be working. -
Page 150: Group
· D = Diverting (Forwarding) Calls A D is shown after your extension name on the phone's idle display when you have 'forward unconditional' enabled. 22.17 Group Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for a call. -
Page 151: Mobile Twinning
Glossary: Mobile Twinning 22.25 Mobile Twinning Mobile twinning allows your calls to ring at both your phone's and at another phone's number, which can include an external number. If you have been configured as a mobile twinning user, you can switch the use of mobile twinning on or off through the phone's menus and can also change the number to which you are twinned. -
Page 153: Document History
Chapter 23. Document History 9500 Series User Guide Page 153 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 154: 23. Document History
23. Document History Date Issue Changes 14th January 2015 · Source restructure for Japanese rebranding. · Corrected missing Auto Lock topic. 9500 Series User Guide Page 154 IP Office™ Platform 9.1 Issue 10a (16 January 2015) -
Page 155: Index
Index Caller details 46, 47 Index Drop caller 46, 47 End automatically 46, 47 Abbreviated ring 113, 148 Hold 33, 47 Access Control Last internal user 46, 47 Fallback 97, 98, 99, 100, 127 Music on hold 33, 47 Follow Me 23, 28, 35, 41, 44, 69, 70, 77, 78, 79, 84, Contact 87, 88, 89, 91, 93, 102, 109, 111, 114, 124, 125, 126,... - Page 156 Follow me here Login 77 Edit 84, 125 Make call Status from Call Log 22, 63 Follow Me To from Contacts 22, 58 84, 124 from redial list 23, 30 Status 84, 124 Memory Card Failure 128, 139 Forward Menu All Calls 87, 126 A-menu...
- Page 157 Index Ringer Audible alerting on/off Volume 114, 119 S 17 SBM32 14 Send All Calls 87, 126 Speaker Volume 54, 120 Status Do Not Disturb 91, 124 Follow Me here Follow Me To 84, 124 Forward on Busy 89, 125 Forward on No Answer 88, 126 Forward unconditional...
- Page 159 9500 Series User Guide Page 159 IP Office™ Platform 9.1 Issue 10a (16 January 2015)
- Page 160 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.