Avaya OFFICE 5410 User Manual
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Avaya OFFICE 5410 User Manual

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IP Office
5410 User's Guide
40DHB0002UKEY – Issue 1 (7th February 2005)

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  • Page 1 IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005)

  • Page 2: Table Of Contents

    Call Log Setup ... 21 Using Self Test ... 21 Default Phone/Erase All Settings... 21 Language... 22 Changing Key Labels... 22 Automatic Gain Control (AGC)... 22 Page ii - Contents IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005)
  • Page 3 HfAns - Internal Auto-Answer (!) ... 41 HGEna - Hunt Group Enable ... 41 HGDis - Hunt Group Disable... 42 HGNS+ - Set Hunt Group Night Service (!) ... 42 IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Contents - Page iii...
  • Page 4 WUTim - Set Wrap Up Time ... 55 System Features ... 57 Introduction... 57 Making Calls ... 57 Answering Calls... 57 Call Forwarding ... 58 Contents - Page iv IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005)
  • Page 5 Contents - Page v Diverting Calls ... 58 Do Not Disturb ... 58 Voicemail ... 59 Default Feature Codes ... 59 Index... 60 IP Office 5410 User’s Guide Contents - Page v 40DHB0002UKEY – Issue 1 (7th February 2005)

  • Page 6: The 5410 Telephone

    The 5410 Telephone Overview of the 5410 This guide covers the use of the Avaya 5410 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 5410 telephone’s software running at REL:2.00 or higher (see Using Self Test on page 21) The diagram below shows the main 5410 telephone features.

  • Page 7: Call Appearance Keys

    This would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Headset: Switches from handset to headset. The light associated with this Speaker: Access the speakerphone.

  • Page 8: System Features

    An H is also shown on the key takes the call off hold and puts any other current 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...

  • Page 9: Basic Call Handling Features

    To clear an established call either: Replace the handset Press IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) to return to the first page of the Home screen. When you locate the Redial and select from (up to) one of the last ten numbers that you Drop.

  • Page 10: Headset Working

    Speaker. The LED beside the button illuminates. Headset) and talk. Speaker. The LED beside the button illuminates. Speaker again. The LED beside the button goes out. 40DHB0002UKEY – Issue 1 (7th February 2005) buttons. The display shows IP Office 5410 User’s Guide...

  • Page 11: Speed Dial

    Call Appearance button ( ) will drop the first call. 3. To transfer a held call see Transfer on page 12. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) SpDial softkey. The Speed Dial screen is displayed.

  • Page 12: Transfer

    Conference. The existing call is put on hold. Conference. Drop. Message button to retrieve your messages and follow the prompts. 40DHB0002UKEY – Issue 1 (7th February 2005) Transfer again to Drop. Drop. Conference and then Conference again. IP Office 5410 User’s Guide...

  • Page 13: Speed Dials

    Where a dialing prefix is required (for example a an external line access digit; usually 9) then that prefix must be part of the speed dial number. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) SpDial.

  • Page 14: Using Speed Dials

    40DHB0002UKEY – Issue 1 (7th February 2005) Soft Key. key. The Soft Key. key. A request Cancel to exit without deleting. Done to return to the speed dial list. Soft Key. key. Done to return to the IP Office 5410 User’s Guide...

  • Page 15: Adding A New Speed Dial

    To return to the speed dial list without saving the changes press • To return to the call handling screen without saving the changes press Exit IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) SpDial. If SpDial is not shown press any Add.

  • Page 16: Using The Call Log

    40DHB0002UKEY – Issue 1 (7th February 2005) Log. IP Office 5410 User’s Guide...

  • Page 17: Using The Call Log

    When you locate the entry you want to call, press the entry. Press from the call log entry. See Adding a New Speed Dial on page 15. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Speaker and dialing a new call. Similarly, you Log. If Log is not shown, press any to display different pages of log entries.

  • Page 18: Deleting A Call Log Entry

    40DHB0002UKEY – Issue 1 (7th February 2005) Soft Key. key next to the Exit. Soft Key. key next to it. Save. You will IP Office 5410 User’s Guide...

  • Page 19: Changing The 5410 Options

    Erase: Reset the telephone to its default settings. See Default Phone/Erase All Settings on page 21. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) next to it key actions change according to the current available actions.

  • Page 20: Selecting Personalized Options

    40DHB0002UKEY – Issue 1 (7th February 2005) Ring Pattern. A menu with the current keys or press a dial pad key Play or repress the dial pad key. Save. You will hear a Done. Exit. IP Office 5410 User’s Guide...

  • Page 21: Call Log Setup

    • If you want to erase all settings, press • To return to the options menu without erasing, press • To return to the call handling screen without erasing, press IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Option. If Option is not shown, press any Self Test.

  • Page 22: Language

    40DHB0002UKEY – Issue 1 (7th February 2005) Soft Key. More to display the second page. Save. You will Soft Key. key next to it. Yes/No to change the value of Save. You will IP Office 5410 User’s Guide Cancel. Cancel.

  • Page 23: Function Keys

    See Park - Park (#) on page 47. • Key 6 has been set to the SAC (Send All Calls) function. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Function Keys and Soft Keys can be used to access a range of Function Keys keys.
  • Page 24 See Error! Reference source not found. on page Error! Bookmark not defined.. Page 24 - Function Keys Overview of the Function Keys will display the other page of programmed functions set 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...

  • Page 25: Function Key Programming

    27 respectively. Admin1: The programmable functions available via an Admin 1 key. Name Park Group Number Flash IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Description Account Code Entry Abbreviated Dial Self-Administer Automatic Callback...

  • Page 26: Shorthand Programming Mode

    40DHB0002UKEY – Issue 1 (7th February 2005) Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key. keys to move through the list of features. key adjacent to its name. IP Office 5410 User’s Guide...

  • Page 27: Longhand Programming

    • Press Delete programmed. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Admin. See Function Key Programming on page 25. to switch to longhand programming mode. until the required feature required is shown, then press Selct key.

  • Page 28: Display Key Features

    DkPickup appears against a call appearance key. 40DHB0002UKEY – Issue 1 (7th February 2005) Function ) the call, answer EXIT). key. This function can also be Admin 1 key and then the IP Office 5410 User’s Guide...

  • Page 29: Absnt - Set Absent Text

    Admin key gives access to the menus for programming functions against keys. [User | Digital Telephony | Emulation | Self-Administer] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) AD. * and # can be entered in the number to match IP Office Admin key.

  • Page 30: Apear - Appearance

    Function Key Programming AutCB again cancels the callback. BusyH switches the user's 'busy on held' state to either on or off as 40DHB0002UKEY – Issue 1 (7th February 2005) Admin key. Busy and then Speaker. IP Office 5410 User’s Guide AutCB sets...

  • Page 31: Cfrwd - Call Forwarding All (!)

    This function will not work if the extension has a current call. [User | Digital Telephony | Advanced | Call | Conference Add] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) to backspace. When the number set as required press Done ClrCW disconnects the extension's current call and connects any waiting CnfRV places the extension into the specified conference.

  • Page 32: Cpark - Call Park (!)

    CWOff key switches call waiting for the extension off. [User | Digital Telephony | Advanced | Call | Call Waiting Off] Page 32 - Function Keys Function Key Programming Admin key. Admin key. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) CPark key and...

  • Page 33: Cwon - Call Waiting On

    • Extrn numbers. [User | Digital Telephony | Emulation | Directory] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) CWSus is only supported if the exchange provides a Q.931 suspend call Dir displays a number of options.

  • Page 34: Dirct - Dial Direct

    [User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb On] See also: • Page 34 - Function Keys Function Key Programming DNDOn toggles the extension's do not disturb state. When on, DNDOn is 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...

  • Page 35: Dndof - Do Not Disturb Off

    This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an For a call in progress, pressing IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) DNDOf switches the extension's do not disturb state off.

  • Page 36: Dtone - Secondary Dial Tone

    FwBNo. This function cannot be programmed through the phone by the user. Page 36 - Function Keys Function Key Programming FolTo sets the extension's Follow Me To number to the specified 40DHB0002UKEY – Issue 1 (7th February 2005) Admin 1 key. IP Office 5410 User’s Guide...

  • Page 37: Fwbon - Forward On Busy On

    Pressing [User | Digital Telephony | Advanced | Forward | Forward On Busy Off] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) FwBNo set the extension's forwarding number to that specified by the key FwBOn toggles the extension's forward on busy state and can also be FwBOf switches the extension's use of forward on busy off.

  • Page 38: Fwdh+ - Forward Hunt Group Calls On

    FwdNo set the extension's forwarding number to that specified by the key FwdOf switches off all the extensions call forwarding options. It does not FwNOn toggles the extension's forward on no answer state. When on, 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...

  • Page 39: Fwnof - Forward On No Answer Off

    There is no linkage between a programmed HdSet key and the phone's HEADSET key. [User | Digital Telephony | Advanced | Miscellaneous | Headset Toggle] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) FwNOf switches the extension's use of forward on no answer off.

  • Page 40: Here- - Follow Me Here Cancel

    Here+ sets the target extension's Follow Me To number to that this HGEna will enable the extension's membership of that group. In this 40DHB0002UKEY – Issue 1 (7th February 2005) Admin key. HGEna toggles all the extension's HGEna HGEna. IP Office 5410 User’s Guide...

  • Page 41: Hgdis - Hunt Group Disable

    [User | Digital Telephony | Advanced | Call | Clear Hunt Group Out Of Service] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) HGNS+ puts the hunt group into night service. Group calls then go to its HGOS+ puts the hunt group out of service.

  • Page 42: Hold - Hold Call

    Function Key Programming Hold is only supported if the central office provides a Q.931 hold facility. It HoldCW places the current call on hold and connects any call waiting 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...

  • Page 43: Intru - Call Intrude

    [User | Digital Telephony | Advanced | Call | Call Listen] See also: • IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Intru intrudes on the call in progress. Function Keys - Page 43...

  • Page 44: Login - Extn Login

    Music plays the telephone system's music on hold through the extension. NATim sets the extension's no answer time to the indicated number of 40DHB0002UKEY – Issue 1 (7th February 2005) Page. This function cannot be IP Office 5410 User’s Guide...

  • Page 45: Park - Park (#)

    If programmed with an extension number then the target extension is shown next to PCall. If programmed without an extension number then the user has to enter the extension number when IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) key. This function can be programmed through the Admin 1 key.

  • Page 46: Phyex - Dial Physical Extension By Number

    PickG answers any call currently ringing a group of which the extension is PickM answers any call currently ringing a member of the specified 40DHB0002UKEY – Issue 1 (7th February 2005) PhyEx. This function cannot be IP Office 5410 User’s Guide...

  • Page 47: Prog - Abbreviated Dial Program (!)

    [User | Digital Telephony | Advanced | Miscellaneous | Ringback When Free] IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Queue places that call in the target extensions call queue. If AutCB again cancels the callback.

  • Page 48: Rbak - Cancel Ringback When Free

    RBak- switches off any set ring back when free. If the ringback was set AutCB key again. Relay switches the specified relay on for 5 seconds and then off. 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...

  • Page 49: Rely- - Relay Off

    • Hold - Hold Call on page 43. Ride - Ride Call Unpark a parked call from a specified system park slot. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Relay switches the specified relay on.

  • Page 50: Rngof - Ringer Off (!)

    Ride. This function cannot be programmed through Ride unparks any call previously parked into the specified system park RngOf key toggles the phones call ringer on/off. When off, 40DHB0002UKEY – Issue 1 (7th February 2005) Admin key. IP Office 5410 User’s Guide...

  • Page 51: Sac - Send All Calls (!)

    [User | Digital Telephony | Advanced | Suspend | Suspend CW] See also: • Resum - Resume Call on page 51. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) Spres key toggles the display of dialed digits on/off. When on, Steal when the target extension has a call will take SusCW is only supported if the exchange provides a Q.931 suspend call...

  • Page 52: Suspe - Suspend Call

    Suspe is only supported if the exchange provides a Q.931 suspend call Toggl puts the user's current call on hold and connects a previously held 40DHB0002UKEY – Issue 1 (7th February 2005) Admin key. Admin key. IP Office 5410 User’s Guide...

  • Page 53: Vmrb+ - Voicemail Ringback On

    [User | Digital Telephony | Advanced | Set | Set Wrap Up Time] See also: • NATim - Set No Answer Time on page 46. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) WUTim sets the extension's busy wrap up time to the indicated number of...

  • Page 54: System Features

    If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. Page 54 - System Features Introduction IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) RBak...

  • Page 55: Call Forwarding

    *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005) System Features - Page 55 Call Forwarding...

  • Page 56: Default Feature Codes

    Forward Hunt Group Calls Off Clear Call *53*N# Call Pickup Members *57*N# Forward on busy number *70*N# Dial Physical Extn by Number *71*N# Dial Physical Extn by ID IP Office 5410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005)
  • Page 57 ICSeq ... 42 IDial... 42 Inclu ... 42 Inclusion... 42 Inside Call Sequence... 42 Intercom ... 42 Internal Auto-Answer ... 40 Intru... 28, 43 Intrude... 43 Listen ... 43 Listn ... 28, 43 Login ... 44, 48 IP Office 5410 User’s Guide...
  • Page 58 VMOn... 53 VMRB- ... 52 VMRB+ ... 53 Voicemail Collect ... 53 Off... 53 On... 53 Ringback Off... 52 Ringback On... 53 Wrap Up Time... 53 WUTim ... 53 40DHB0002UKEY – Issue 1 (7th February 2005) IP Office 5410 User’s Guide...
  • Page 59 Lucent Technologies have been transferred or licensed to All trademarks identified by the ® or respectively, of Avaya Inc. All other trademarks are the property of their respective This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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