Chapter 6. Troubleshooting; Check This First - Javad ALPHA Operator's Manual

T
ROUBLESHOOTING
This chapter will help you diagnose and solve some common problems you may encounter with
your receiver.
Warning: Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the
hardware.

6.1. Check This First!

Before contacting JAVAD GNSS support, check the following:
• Check all external receiver connections carefully to ensure correct and secure connections.
Double check for worn or defective cables.
• Check all power sources for drained batteries or incorrectly connected cables.
• Check that the most current software is downloaded onto the computer and that the most
current firmware is loaded into the receiver. Check the JAVAD GNSS website for the latest
updates.
• If connecting via Bluetooth®, check that the port used for connection is in Command
mode.
Then, try the following:
• Reset the receiver using TriVU: Tools Reset Receiver (Figure 6-1):
• Restore default settings using TriVU (Configuration Receiver, then click Set all
parameters to defaults).
www.javad.com
Figure 6-1. Tools->Reset Receiver
Chapter 6
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