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USER SUPPORT
When the server needs after-sales service, check if the warranty is still valid, and determine which service is necessary
as indicated on the "Certificate".
Before asking for repair, do the following when the server appears to fail:
1.
Check if the power cord and the cables to other devices are properly connected.
2.
See Chapter 8 to find if your problem fits the description. If it does, take the recommended measure for it.
3.
Check if the software required for operation of the server is properly installed.
4.
Check the server using a computer virus detection program. Computer virus detection programs are available
for purchase in stores.
If the server still appears to fail after you have taken the above actions, contact your service representative immediately.
Take notes on lamp indications of the server and alarm indications on the display unit before, it may provide a
significant help to your service representative.
When Having Your Server Repaired
Prepare the following when having your server repaired:
Certificate
Notes of the messages displayed on the display unit
Error information*
Records of the server and peripheral equipment
* Error information includes the Error Message shown in Chapter 8.
Prepare the error information only when required by your service representative.
Notes on Using Your Server 1-11
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