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NEC NECCare Platinum Express5800/A1160 Warranty Manual

Neccare platinum warranty program
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Download this manual See also: Troubleshooting Manual, Configuration Manual
NECCare Platinum Warranty
Program for the
Express5800/A1160
Enterprise Server
NECCare
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Express5800/A1160 Server Platinum Warranty
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Table of Contents
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Summary of Contents for NEC NECCare Platinum Express5800/A1160

  • Page 1 NECCare ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■...
  • Page 2 Customer data, and operator control. Since implementation by Customers of each product may vary, the suitability of specific product configurations and applications must be determined by the Customer and is not warranted by NEC Corporation of America To allow for design and specification improvements, the information in this document is subject to change at any time, without notice.

  • Page 3: Table Of Contents

    Who is Protected? ....................... 5 What is Covered and what is Not Covered? ............... 5 What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pay for ........................6 How You Can Get Warranty Service .................. 6 Limitation of Damages and Implied Warranties ..............

  • Page 4: Introduction

    NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service.

  • Page 5: Supplemental Professional Services

    NEC installation services are required when ♦ implementing an NEC Express5800/A1160 Enterprise Server. Installation services are fee- based and will be conducted by an NEC Engineer and or a Certified NEC Service Provider. Requires preplanning for installation by NECAM ♦...

  • Page 6: Registered Limited Warranty

    The original shipping carton should be retained for ♦ limiting risks associated with relocation. If a new container is needed from NEC, a fee can be assessed and additional lead time will be required for the special order item. NECAM will arrange at the Customers cost, ♦...

  • Page 7: Who Is Protected

    Product modification, or failure to follow instructions supplied with the Product. Alteration, repair or attempted repair by anyone not ♦ authorized by NEC Corporation of America. Any re-shipment or physical movement of the ♦ Product (claims must be presented to the carrier).

  • Page 8: What Nec Corporation Of America Will Pay For And What Nec Corporation Of America Will Not Pay For

    NECAM. What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pay for NEC Corporation of America will pay labor and material...

  • Page 9: Limitation Of Damages And Implied Warranties

    NEC Corporation of America's sole liability for any defective product is limited to the repair or replacement of the product at our option. NEC Corporation of America shall not be liable for: 1. Damage to other property caused by any defects in this product, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss;...

  • Page 10: Eligible Locations For 4-Hour Support For The Nec Express5800/A1160 Server

    Customer and is not warranted by NEC Corporation of America. For more information, telephone 1-877-NEC-0064. Eligible Locations for 4-Hour Support for the NEC Express5800/A1160 Server 4-Hour onsite support for the NEC Express5800/A1160 is limited to 120-mile radius of the major metro cities indicated in the table below and is based upon zip-code.
  • Page 11 Baton Rouge, LA Grand Rapids, Minneapolis, MN Sacramen to, CA 70809 MI 49506 55121 95833 Birmingha m, AL Greenville, SC Saint Louis, MO Mobile, AL 36606 35243 29615 63146 Harrisburg, PA Montgo mery, AL Boston, MA Salinas, CA 93906 17111 36109 Bridgeport, CT Nashville, TN...
  • Page 12 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■...

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