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NEC Express5800/R120i-2M Installation Manual

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Installation Guide
(Windows Server 2019)
NEC Express Server
Express5800 Series
Express5800/R120i-1M
Express5800/R120i-2M
Express5800/R120h-1M, R120h-1M (2nd-Gen), R120h-1M (3rd-Gen)
Express5800/R120h-2M, R120h-2M (2nd-Gen), R120h-2M (3rd-Gen)
Express5800/R120h-1E
Express5800/R120h-2E
Express5800/T120h
Express5800/R110j-1
Chapter 1 Installing Windows
Chapter 2 Maintenance
Chapter 3 Appendix
EXPRESSBUILDER E8.10-010.06
Starter Pack S8.10-010.08
CBZ-002473-319-00
© NEC Corporation 2023

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Summary of Contents for NEC Express5800/R120i-2M

  • Page 1 NEC Express Server Express5800 Series Express5800/R120i-1M Express5800/R120i-2M Express5800/R120h-1M, R120h-1M (2nd-Gen), R120h-1M (3rd-Gen) Express5800/R120h-2M, R120h-2M (2nd-Gen), R120h-2M (3rd-Gen) Express5800/R120h-1E Express5800/R120h-2E Express5800/T120h Express5800/R110j-1 Chapter 1 Installing Windows Chapter 2 Maintenance Chapter 3 Appendix EXPRESSBUILDER E8.10-010.06 Starter Pack S8.10-010.08 CBZ-002473-319-00 © NEC Corporation 2023...

  • Page 2: Table Of Contents

    Contents Contents Contents ................................. 2 Introduction ..............................4 Conventions Used in This Document ......................5 Notations used in the text ........................5 Optical disk drive ..........................5 Hard disk drive ............................ 5 Removal Media ........................... 5 Abbreviations of Operating Systems ....................6 About description of model names ......................
  • Page 3 Contents 3.8.4 Notes and restrictions ..................... 68 3.9 Installing Applications ........................ 70 4. Setting up for Maintenance ........................72 4.1 Specifying Memory Dump Settings (Debug Information) ............72 4.2 How to Create a User-mode Process Dump File ............... 78 5. Backup of system information ......................... 79 Chapter 2 Maintenance ............................

  • Page 4: Introduction

    Introduction Introduction Thank you for purchasing our product. When using the EXPRESSBUILDER / Starter Pack version, see this manual before installing Windows. Supported versions is as follows. Supported versions E8.10-010.06 EXPRESSBUILDER (3.86.5) S8.10-010.08 Starter Pack Please read the instructions carefully and keep this document for your future reference. Installation Guide (Windows Server 2019)

  • Page 5: Conventions Used In This Document

    Conventions Used in This Document Conventions Used in This Document Notations used in the text The symbols used in this document include the following: Important Indicates critical items that must be followed when handling hardware or operating software. If the procedures described are not followed, hardware failure, data loss, and other serious malfunctions could occur.

  • Page 6: Abbreviations Of Operating Systems

    The following models are supported by this document. If not mentioned especially, the contents is for all models. When the contents differs by model, each contents are described with model name. Supported model is as follows. Express5800/R120i-1M Express5800/R120i-2M Express5800/R120h-1M, R120h-1M (2nd-Gen), R120h-1M (3rd-Gen) Express5800/R120h-2M, R120h-2M (2nd-Gen), R120h-2M (3rd-Gen) Express5800/R120h-1E...

  • Page 7: Trademarks

    Trademarks Trademarks Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. Broadcom, NetXtreme, LiveLink, Smart Load Balancing are registered trademarks or trademarks of the Broadcom Corporation in the U.S.

  • Page 8: Warnings And Additions To This Document

    4. If you have any concerns, or discover errors or omissions in this document, contact your sales representative. 5. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations. 6. The sample values used in this document are not actual values.

  • Page 9: Chapter 1 Installing Windows

    NEC Express5800 Series Installing Windows This manual explains the setup procedure for a physical environment. Read through this chapter to set up the Windows correctly. 1. Information of Windows Installation Describes Supported Windows OS and mass storage controllers which is supported by EXPRESSBUILDER/Starter Pack.

  • Page 10: Information Of Windows Installation

    Refer to the following web site for the Hyper-V setting and the installation procedure of the guest OS and so on. https://www.58support.nec.co.jp/global/download/w2019/hyper-v/hyper-v-ws2019.html If your virtualization infrastructure is not Hyper-V: Refer to the manual provided by virtualization infrastructure vendor to prepare the virtual environment.

  • Page 11: Starting Expressbuilder

    Chapter 1 Installing Windows 1. Information of Windows Installation Starting EXPRESSBUILDER Use EXPRESSBUILDER to reconfigure RAID arrays or re-install the OS. For details, see Chapter 2 (3. Details of EXPRESSBUILDER) in Maintenance Guide or Chapter 1 (4. Details of EXPRESSBUILDER) in Maintenance Guide (Common). Usage Remove a CD/DVD and removable media from the server, restart the server and press <F10>...

  • Page 12: Supported Mass Storage Controllers

    Chapter 1 Installing Windows 1. Information of Windows Installation Supported Mass Storage Controllers The table below lists the controllers for this server, supported by EXPRESSBUILDER/Starter Pack. If a controller not mentioned below is connected, set it up while referring to the instructions supplied with the controller.
  • Page 13 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/R120h-1M, R120h-2M (2nd-Gen) (3rd-Gen) RAID controller supporting the installation of OS       Onboard RAID Controller       N8103-189 RAID Controller (RAID 0/1) ...
  • Page 14 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/R120h-1E, R120h-2E R120h-1E R120h-2E RAID controller supporting the installation of OS   Onboard RAID Controller  N8103-189 RAID Controller (RAID 0/1)  N8103-190 RAID Controller (2GB, RAID 0/1/5/6) N8103-191 RAID Controller (4GB, RAID 0/1/5/6) ...
  • Page 15 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/T120h T120h RAID controller supporting the installation of OS  Onboard RAID Controller  N8103-189 RAID Controller (RAID 0/1)  N8103-190 RAID Controller (2GB, RAID 0/1/5/6)  N8103-191 RAID Controller (4GB, RAID 0/1/5/6) N8103-192 RAID Controller (RAID 0/1) N8103-193 RAID Controller (2GB, RAID 0/1/5/6) N8103-194 RAID Controller (4GB, RAID 0/1/5/6)
  • Page 16 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/R110j-1 R110j-1 RAID controller supporting the installation of OS at EXPRESSBUILDER  Onboard RAID Controller  N8103-192 RAID Controller (RAID 0/1)  N8103-193 RAID Controller (2GB, RAID 0/1/5/6) Other options  N8103-196 RAID Controller (2GB, RAID 0/1/5/6）...

  • Page 17: Supported Optional Lan Board

    Chapter 1 Installing Windows 1. Information of Windows Installation Supported Optional LAN board The table below lists the optional LAN boards for this server, supported by Starter Pack. Express5800/R120i-1M, R120i-2M R120i-1M R120i-2M   N8104-206 Quad Port 1000BASE-T LOM Card ...
  • Page 18 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/R120h-1M, R120h-2M (2nd-Gen) (3rd-Gen)     N8104-171 Quad Port 1000BASE-T LOM Card       N8104-172 Quad Port 1000BASE-T LOM Card     N8104-173 Dual Port 10GBASE-T LOM Card ...
  • Page 19 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/R120h-1E, R120h-2E R120h-1E R120h-2E   N8104-171 Quad Port 1000BASE-T LOM Card   N8104-172 Quad Port 1000BASE-T LOM Card   N8104-173 Dual Port 10GBASE-T LOM Card   N8104-175 Dual Port 10GBASE-T LOM Card ...
  • Page 20 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/T120h T120h  N8104-178 Dual Port 1000BASE-T Adapter  N8104-179 Quad Port 1000BASE-T Adapter  N8104-180 Dual Port 1000BASE-T Adapter  N8104-181 Quad Port 1000BASE-T Adapter  N8104-182 Dual Port 10GBASE-T Adapter ...
  • Page 21 Chapter 1 Installing Windows 1. Information of Windows Installation Express5800/R110j-1 R110j-1  N8104-171 Quad Port 1000BASE-T LOM Card  N8104-172 Quad Port 1000BASE-T LOM Card  N8104-173 Dual Port 10GBASE-T LOM Card  N8104-176 Dual Port 10GBASE SFP+ LOM Card ...

  • Page 22: Flow Of Windows Installation

    Chapter 1 Installing Windows 2. Flow of Windows Installation Flow of Windows Installation Read a proper section to install Windows according to the following figure. Start Which installation method is chosen? Rapid Setup Manual install Windows Server 2019 Chapter 1 (3.2) Windows Server 2019 Chapter 1 (3.3) Setting up for maintenance...

  • Page 23: Installing Windows Server 2019

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Installing Windows Server 2019 Precautions of Windows Server 2019 Installation Read the precautions explained this section before installing. : Rapid Setup : Manual Installation BIOS setting Change Boot Mode to UEFI Mode. ―...
  • Page 24 Chapter 1 Installing Windows 3. Installing Windows Server 2019 ― If your system has 64 or more logical CPU per 1 processor, set one of the following settings. For details, see Chapter 1 (1. System Utilities) in Maintenance Guide (Common). If [Sub-NUMA Clustering] is [Disabled] System Configuration >...
  • Page 25 Chapter 1 Installing Windows 3. Installing Windows Server 2019 ― Setup when mass memory is installed If mass memory is installed in your system, the large size of paging file is required at installation, and the partition size for storing debug information (dump file) cannot be allocated. If you fail to create the partition, allocate the required size to multiple disks according to the following steps.
  • Page 26 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Example of incorrect setting 1 C : Paging file whose size is smaller than the installed memory size D : Paging file whose size is "installed memory size + 400 MB* " or more →...
  • Page 27 Chapter 1 Installing Windows 3. Installing Windows Server 2019 System partition size ― The system partition size can be calculated by using the following formula. Size required to install the OS + paging file size + dump file size + application size Desktop Experience Size required to install the OS 12,400 MB...
  • Page 28 *1 May be 300MB in size depending on hard disk drive type. *2 MSR is not displayed on Disk Management. Windows Server 2019 Hyper-V support Refer to the following web site for information related to Windows Server 2019 Hyper-V. ― https://www.58support.nec.co.jp/global/download/w2019/hyper-v/hyper-v-ws2019.html Installation Guide (Windows Server 2019)
  • Page 29 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Using BitLocker If using BitLocker, note the following. ―  Be sure to keep the recovery password secure. Do not keep it near a server running BitLocker. Important If the recovery password is not entered, the OS cannot be started, and the content of the partition encrypted by BitLocker cannot be referenced any more.

  • Page 30: Rapid Setup

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Rapid Setup This section describes how to install Windows Server 2019 with Rapid Setup. Important  Setup will delete all data of the hard disk drive.  Disconnect hard disk drives from the RAID controller that is not to be setup.

  • Page 31: Requirements For Setup

    Prepare the following media and instruction manuals before starting setup.  Either of the following OS installation media  NEC operating system installation media (hereafter referred to as Backup DVD-ROM)  Microsoft operating system installation media (hereafter referred to as Windows Server 2019 DVD-ROM) ...
  • Page 32 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Only when running an OS for the first time, operating environment of EXPRESSBUILDER is set. When the following screen appears, click "First Time Set Up Wizard". When setting is completed, the process proceed to step 3. For details of EXPRESSBUILDER and "First Time Set Up Wizard", see Chapter 2 (3.Deltails of EXPRESSBUILDER) in Maintenance Guide.
  • Page 33 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Select DVD Configuration. When the message appears in the lower left of the screen, click "×" to close it. Note When choosing DVD Configuration or File on a USB drive, click ">" icon after setting the media.
  • Page 34 Chapter 1 Installing Windows 3. Installing Windows Server 2019 When you select "DVD Configuration" and connected multiple optical disk drive, next screen is displayed. Select the optical disk drive in which the OS installation media was inserted. Click connect of the lower right of the screen. 6.
  • Page 35 Chapter 1 Installing Windows 3. Installing Windows Server 2019 7. Click menu of left pane or edit button on the item you want to edit to confirm and modify details. After completion, click Accept Configuration to start installation. Tips When you configure RAID system from EXPRESSBUILDER, the system reboots automatically after clicking Accept Configuration.
  • Page 36 Chapter 1 Installing Windows 3. Installing Windows Server 2019  Select hard disk drive (logical drive) to install OS. Important You can confirm name of hard disk drives (e.g.: Logical Drive 1) from "Storage controllers" setting screen. If you select wrong hard disk drive as OS destination drive(logical drive), existing data may be cleared unexpectedly.
  • Page 37 Chapter 1 Installing Windows 3. Installing Windows Server 2019 The following screen is displayed, and Windows installation automatically starts. 10. The following screen appears depending on the setting of Step 7. Desktop Experience Type a password and click Finish. Tips If you entered a password in step 7, this screen is not displayed.
  • Page 38 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Press <Ctrl> + <Alt> + <Delete> key to unlock. Enter the password and press <Enter> key. Windows Server 2019 starts. Installation Guide (Windows Server 2019)
  • Page 39 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Server Core Press <Ctrl> + <Alt> + <Delete> keys to unlock. Tips If you entered a password in step 7, this screen is not displayed. Type a new password and press <Enter> key. Choose OK and press <Enter>...

  • Page 40: Manual Installation

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Manual Installation This section describes how to install Windows Server 2019 with Manual option. Important Disconnect hard disk drives from the RAID controller that is not to be setup. Note “Manual Installation” installs OS without EXPRESSBUILDER. 3.3.1 Setup flow Start 3.1 Precautions of Windows Server 2019 Installation...

  • Page 41: Requirements For Setup

    Prepare the following media and instruction manuals before starting setup.  Either of the following OS installation media  NEC operating system installation media (hereafter referred to as Backup DVD-ROM)  Microsoft operating system installation media (hereafter referred to as Windows Server 2019 DVD-ROM) ...
  • Page 42 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Click Next. Click Install now. If the following message is displayed: Go to Step 6. If the following message is not displayed: Go to Step 8. After connecting the removable media where the onboard RAID controller driver was copied, specify the path and click OK.
  • Page 43 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Type the product key, and then click Next. Tips If you are using Backup DVD-ROM, this screen does not appear. Choose an operating system you want to install and click Next. Options are displayed depending on the installation media you are using.
  • Page 44 Chapter 1 Installing Windows 3. Installing Windows Server 2019 10. Read the license terms carefully. If you agree, check I accept the license terms and click Next. 11. Select Custom: Install Windows only (advanced). 12. The “Select Windows installation location” screen is displayed. If the driver was loaded in steps 6 and 7, or if the onboard RAID controller is not in use, proceed to step 15.
  • Page 45 Chapter 1 Installing Windows 3. Installing Windows Server 2019 15. Click New. Tips If New is not displayed on the screen, click Drive options (advanced). 16. Specify the partition size in the text box, and the click Apply. When the following window appears, click OK. Tips When creating a partition, the OS creates the following partitions at top of the hard disk drive.
  • Page 46 Chapter 1 Installing Windows 3. Installing Windows Server 2019 17. Select the partition created in step 16, and then click Format. Important When the following screen appears, read the message and click [OK]. Carefully select the partition to be formatted because data in the partition will be erased.
  • Page 47 Chapter 1 Installing Windows 3. Installing Windows Server 2019 19. Set user settings according to operating system chosen in step 9. Desktop Experience Type a password and click Finish. Press <Ctrl> + <Alt> + <Delete> keys to unlock. Enter the password and press <Enter> key. Installation Guide (Windows Server 2019)
  • Page 48 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Windows Server 2019 starts. Server Core Press <Ctrl> + <Alt> + <Delete> keys to unlock. The password is needed to change. Choose OK and press <Enter> key. Enter a new password and press <Enter> key. Choose OK and press <Enter>...
  • Page 49 Chapter 1 Installing Windows 3. Installing Windows Server 2019 20. See Chapter 1 (3.4 Standard Program Package Installation) to install SPP. 21. See Chapter 1 (3.5 Setting for collecting specific event logs) to set it. 22. Install drivers and specify detailed settings according to Chapter 1 (3.6 Setup of Device Drivers). 23.

  • Page 50: Standard Program Package Installation

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Standard Program Package Installation Standard Program Package (SPP) contains drivers customized for this server. Make sure to install Standard Program Package before running the server system. System reboot is required after applying Standard Program Package. This program can apply using iLO remote console and iLO virtual media.

  • Page 51: Installing Standard Program Package On Desktop Experience

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 3.4.2 Installing Standard Program Package on Desktop Experience Sign-in to the Windows with an Administrators privilege. Set the Starter Pack DVD to the drive. Run the start_up.bat under the root folder on DVD. Click Integrated Installation on the menu.
  • Page 52 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Note  After installing a standard program package, the following message displays and refers to chapter 2 (2.2 Problem of OS).  iLO may be reset during applying Standard Program Package. If iLO is reset, iLO remote console and iLO virtual media is disconnected.

  • Page 53: Installing Standard Program Package On Server Core

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 3.4.3 Installing Standard Program Package on Server Core Sign-in to the Windows with an Administrators privilege. Set the Starter Pack DVD to the drive. From the command prompt, type the following command. In the example below, the optical disk drive is the D drive.
  • Page 54 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Click OK. After removing the Starter Pack DVD, restart Windows Server 2019 manually. SPP installation is now complete. Installation Guide (Windows Server 2019)

  • Page 55: Setting For Collecting Specific Event Logs

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Setting for collecting specific event logs Note Run following (1) or (2) method, or Apply KB4490481 or later Cumulative Update. This symptom had been repaired by Windows Server 2019 Cumulative Update. Refer to Microsoft web site "Windows 10 and Windows Server 2019 update history"...

  • Page 56: Setup Of Device Drivers

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Setup of Device Drivers Install and set up device drivers provided for the standard configuration of the server. For details regarding the installation and setup of a driver for an optional device, refer to the manual supplied with the optional device.
  • Page 57 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Network adapter name After installing the LAN drivers, the following network adapter names will be displayed on the Device Manager. Standard network adapters R120h-1M R120h-1M (2nd-Gen) HPE Ethernet 1Gb 4-port 331i Adapter #xx(*1) R120h-2M R120h-2M (2nd-Gen) R120h-1E...

  • Page 58: Setting Up Lan Drivers

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 N8104-211 Marvell FastLinQ Ethernet 10/25Gb 2-port SFP28 QL41232HLCU Adapter #xx(*1) N8104-212 Intel(R) Ethernet Network Adapter E810-XXV-2 #xx(*1) N8104-213 HPE Ethernet 10Gb 2-port 535FLR-T Adapter #xx(*1) N8104-215 HPE Ethernet 10Gb 2-port 535T Adapter #xx(*1) N8104-217 Broadcom NetXtreme E-Series Dual-port 10GBASE-T Ethernet OCP 3.0 Adapter #xx(*1) N8104-219...
  • Page 59 Chapter 1 Installing Windows 3. Installing Windows Server 2019 On the Advanced tab, set the Speed & Duplex values to the same as those of the switching hub. Tips When using the N8104-177/183/187/207/210/211, Link control set to Driver controlled. *When Link control is Preboot controlled, link speed setting of BIOS take a priority.

  • Page 60: Using Graphics Accelerator

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 When using R120h-1M / R120h-1M (2nd-Gen) / R120h-2M / R120h-2M (2nd-Gen) / R110j-1 standard network adapters and N8104-171/173/207/213/217 with the server, Wake On LAN must be configured in the BIOS. For information on changing settings in the BIOS, refer to the maintenance guide for each server. The Enable PME on shutdown in the Advanced of network adapter is not a Wake On LAN setting and should not be changed.

  • Page 61: Using Raid Controller (N8103-189/190/191/192/193/194/195/196/201/237/238)

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 3.6.6 Using RAID Controller (N8103-189/190/191/192/193/194/195/196/201/237/238) For installation with the Rapid Setup or Manual installation, the drivers are installed by Standard Program Package. If you install the RAID controller (N8103-189/190/191/192/193/194/195/196/201/237/238) after installing Standard Program Package, install driver by following steps.

  • Page 62: License Authentication

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 License Authentication To use Windows Server 2019, you need finish the license authentication procedure. Confirm if the license is authenticated or not in the next step. Note To activate Windows Server 2019, enter the Product Key written on the COA (Certificate of Authenticity) label.
  • Page 63 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Perform license authentication. When connected to the Internet: Click Change product key. Complete license authentication process according to the message. When not connected to the Internet: Go to Step 4. Perform the license authentication by phone. Go to the appropriate step according to OS installation media you are using.
  • Page 64 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Type "slui", and then press <Enter> key. Change the product key. On the next screen, type the product key. Right-click the lower left of the screen, and click Run from the menu displayed. Type "slui 4", and then press <Enter>...
  • Page 65 Chapter 1 Installing Windows 3. Installing Windows Server 2019 10. On the next screen, choose your country, and then click Next. Get the installation ID required for license activation. 11. Call the Microsoft license activation hotline and then tell your installation ID. Type the confirmation ID, and then click Activate Windows.

  • Page 66: Server Core

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 3.7.2 Server Core Confirm if your license is activated. At the command prompt, type the following command, and then press <Enter> key. C:¥Users¥administrator>slmgr –dli When license authentication is required, go to the next step. When your license is already authenticated, you can skip the next and the subsequent steps.

  • Page 67: Setup Of Windows Server 2019 Nic Teaming (Lbfo)

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Setup of Windows Server 2019 NIC Teaming (LBFO) Set up the network adapter teaming feature as shown below. 3.8.1 Launching the NIC teaming setup tool Launch Server Manager. Select Local Server. In the Properties window, click Enable or Disable for NIC teaming.

  • Page 68: Removing A Team

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 3.8.3 Removing a team Remove a team by using the NIC teaming setup tool. In the Servers section, select the name of the server to set up. If there is only one server connected, the name of the server is selected automatically. In the Teams section, select the team to remove.
  • Page 69 MAC conflict: A port on the virtual switch has the same MAC as one of the underlying team members on Team Nic Microsoft Network Adapter Multiplexor Driver Refer to the following website for the latest information. https://www.58support.nec.co.jp/global/download/w2019/index.html - [Technical Information] - [NIC Teaming (LBFO)] Installation Guide (Windows Server 2019)

  • Page 70: Installing Applications

    Chapter 1 Installing Windows 3. Installing Windows Server 2019 Installing Applications Some applications included in Starter Pack can be installed easily by performing the procedures described below. When installing these applications individually, see the manual of each applications. This feature is only available on Desktop Experience.
  • Page 71 Chapter 1 Installing Windows 3. Installing Windows Server 2019 Note  Applications available for installation are chosen by default.  If your system environment does not satisfy the prerequisite for an application, you cannot install it. For details, see the on-screen information and the manual of each applications.

  • Page 72: Setting Up For Maintenance

    Chapter 1 Installing Windows 4. Setting up for Maintenance Setting up for Maintenance We recommend setting up the following features for maintenance. Specifying Memory Dump Settings (Debug Information) This section explains the procedures for collecting a memory dump (debug information) in the server. Important When you restart the system to save the memory dump, a message informing you that the system is short of virtual memory might appear.
  • Page 73 Chapter 1 Installing Windows 4. Setting up for Maintenance Click System info. Click Advanced system settings. In Startup and Recovery, click Settings…. Installation Guide (Windows Server 2019)
  • Page 74 Chapter 1 Installing Windows 4. Setting up for Maintenance Type a file name to store the debug information in the Dump file text box, and then click OK. Note the following when specifying a dump file:  We recommend specifying Kernel memory dump for Write debugging information. ...
  • Page 75 Chapter 1 Installing Windows 4. Setting up for Maintenance Click the Advanced tab on the Performance Options window. In Virtual memory, click Change…. Installation Guide (Windows Server 2019)
  • Page 76 Chapter 1 Installing Windows 4. Setting up for Maintenance Clear the Automatically manage paging file size for all drives check box, and then click Custom size. 10. In Paging file size for each drive, enter the value equal or larger than the recommended value for Initial size, and the value larger than Initial size for Maximum size, and then click Set.
  • Page 77 Chapter 1 Installing Windows 4. Setting up for Maintenance Note the following when specifying a paging file size:  The paging file is used to collect debug information (dump file). The boot volume must have a paging file of its initial size ("total size of physical memory" + 400 MB (total size of physical memory + 1,100MB when the total size is 4 TB or more) is enough to store the dump file.

  • Page 78: How To Create A User-Mode Process Dump File

    Chapter 1 Installing Windows 4. Setting up for Maintenance How to Create a User-mode Process Dump File The user-mode process dump file records information when an application error occurs. If an application error occurs, get user-mode process dump information using the following procedures without closing the pop-up window that reported the error: Right-click an empty area of the taskbar and then click Task Manager or press <Ctrl>...

  • Page 79: Backup Of System Information

    Chapter 1 Installing Windows 5. Backup of system information Backup of system information After environment building, back up the setting information of the system in advance of any troubles.  Back up RBSU settings contained in system utility. For details, see Chapter 1 (Backup and Restore of RBSU Settings) in Maintenance Guide (Common). ...

  • Page 80: Chapter 2 Maintenance

    NEC Express5800 Series Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Failure Information Describes how to collect the failure information. See this section in case of a failure.

  • Page 81: Failure Information

    Chapter 2 Maintenance 1. Failure Information Failure Information If the server does not work normally, you can collect failure information by using the following way. The failure information to be described is to be collected only at the request of your sales representative. Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears.
  • Page 82 Chapter 2 Maintenance 1. Failure Information Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As... from Action menu. Type the file name of the archived log in File name.

  • Page 83: Collecting Configuration Information

    Chapter 2 Maintenance 1. Failure Information Collecting Configuration Information This section describes how to collect hardware information or configuration. Tips If a STOP error, system error, or stall occurs, restart the system and then follow the steps below. Right-click the left bottom of screen, and click Run from the menu displayed. Type msinfo32.exe, and then press <Enter>...

  • Page 84: Collecting User-Mode Process Dump

    Chapter 2 Maintenance 1. Failure Information Collecting User-Mode Process Dump The user-mode process dump is the failure information related to application errors. For details, see Chapter 1 (4.2 How to Create a User-Mode Process Dump File). Collecting Memory Dump If an error occurs, the dump file will be saved to get necessary information. You can specify any location for saving the diagnostic information.

  • Page 85: Troubleshooting

    Chapter 2 Maintenance 2. Troubleshooting Troubleshooting If this system does not operate as intended, check it according to the contents of your document before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the processing instructions.

  • Page 86: Windows System Recovery

    Chapter 2 Maintenance 3. Windows System Recovery Windows System Recovery Recover the Windows system by using the following instructions if the system does not work normally. Note  After recovering Windows, install drivers and the Starter Pack referring to Chapter 1 (3.6 Setup of Device Drivers) and Chapter1 (3.4 Standard Program Package Installation).
  • Page 87 Chapter 2 Maintenance 3. Windows System Recovery Tips The volume label for each drive can be checked from the display result of the dir command. Example: dir C:\ Exit the command prompt. The driver installation is completed. Installation Guide (Windows Server 2019)

  • Page 88: Chapter 3 Appendix

    NEC Express5800 Series Appendix 1. List of Windows Event Logs Shows a list of Windows event logs. Installation Guide (Windows Server 2019)

  • Page 89: List Of Windows Event Logs

    Chapter 3 Appendix 1. List of Windows Event Logs List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action All Windows OS ”System Log” Unexpected failure. Error VDS Basic Provider Error code : 32@01000004 At the time of a USB Device connection When it’s at the time of a USB Device connection, it’s no problem.
  • Page 90 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action All Windows OS ”System Log” The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.
  • Page 91 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action All Windows OS ”System Log” Disk Warning Disk x is suddenly removed. If you create new RAID on Windows, this event can be registered, When creating a RAID but this does not affect the system operation.
  • Page 92 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action All Windows OS ”System Log” Description of IML Event ID 4367, Class Code 17, Event Code 12: Redundancy status changed to decreased by adapter in slot x, port Agentless Management xIf redundancy decreased, check the connection to the adapter and Error...
  • Page 93 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”System Log” xxxxx #xx : The network link is down. Check to make sure the bnxtnd Warning network cable is properly connected.
  • Page 94 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”System Log” xxxxx #xx : Adapter Incompatible speed selection between Port 1 and Port 2. Reported link speeds are correct and might not match bnxtnd Warning Speed and Duplex setting.
  • Page 95 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”System Log” The description for Event ID 27 from source i40ei65 cannot be found. Either the component that raises this event is not installed on your i40ei65 Warning local computer or the installation is corrupted.
  • Page 96 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”System Log” The description for Event ID 69 from source "i40ei65" cannot be found. Either the component that raises this event is not installed on i40ei65 Warning your local computer or the installation is corrupted.
  • Page 97 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”System Log” The driver \Driver\q57nd60a failed to load for the device Kernel-PnP Warning PCI\VEN_xxxx&DEV_xxxx&SUBSYS_xxxxxxxxxxxx. * x is a different display name depending on the LAN board. When installing an OS with Rapid Setup This event does not affect system operation.
  • Page 98 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”System Log” The Printer Extensions and Notifications service is marked as an Service Control Manager Error interactive service. However, the system is configured to not allow 7030 interactive services.
  • Page 99 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”Application Event Log” SCEP Certificate enrollment initialization for XXXXXXXX via Microsoft-Windows-Certificate Error https://STM-KeyId-1adb994ab58be57a0cc9b900e7851e1a43c08660. ServicesClient-CertEnroll microsoftaik.azure.net/templates/Aik/scep This event does not affect system operation. When running an OS.
  • Page 100 Chapter 3 Appendix 1. List of Windows Event Logs Source Level Message (Description) Timing when an event is logged Action Windows Server 2019 ”Applications and Services Logs” Microsoft-Windows- Witness Client initialization failed with error (The system cannot find Error SMBWitnessClient the file specified.) This event does not affect system operation if it is recorded only on When installing an OS...

  • Page 101: Revision Record

    Chapter 3 Appendix Revision Record Revision Record Document Number Date Notes CBZ-002473-319-00 September 2023 The first edition Installation Guide (Windows Server 2019)

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