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8-28 Troubleshooting
OFF-LINE MAINTENANCE UTILITY
The Off-line Maintenance Utility is an OS-independent maintenance program. When you are unable to start the
OS-dependent ESMPRO to troubleshoot a problem, the Off-line Maintenance Utility can be used.
IMPORTANT:
The Off-line Maintenance Utility is intended for use of your service representative. The
EXPRESSBUILDER CD-ROM and the Off-line Maintenance Utility Bootable FD you
have created contain a file that describes operation of the utility, but do not attempt to
use the utility by yourself. Contact your service representative and follow instructions.
Starting the Off-line Maintenance Utility disables any access from a client to the server.
Starting the Off-line Maintenance Utility
The Off-line Maintenance Utility may be started in the following ways.
From the CD-ROM
Set the EXPRESSBUILDER CD-ROM in the CD-ROM drive and reboot the system.
After the menu is displayed on the screen, select "Tools" - "Off-line Maintenance Utility".
The Off-line Maintenance Utility program starts from the CD-ROM.
From the floppy disk
Set the Off-line Maintenance Utility Bootable FD in the floppy disk drive and reboot the system.
The Off-line Maintenance Utility program starts from the boot disk.
The Off-line Maintenance Utility Bootable FD is created by selecting "Tools" - "Create Support FD" on the
EXPRESSBUILDER.
Manual start (by pressing F4)
When the Off-line Maintenance Utility is installed, press F4 while the start-up screen of the server is on
screen. The Off-line Maintenance Utility starts from the hard disk drive.
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