Appendix C: Troubleshooting; Overview; Panel Doesn't Respond To Touches; Battery Will Not Hold Or Take A Charge - AMX MVP-9000i Operation And Reference Manual

Appendix C: Troubleshooting

Overview

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation
of a Modero touch panel.

Panel Doesn't Respond To Touches

Symptom: The device either does not respond to touches on the touch screen or does not register the touch as being in
the correct area of the screen.
If the screen is off:


If the screen is on:



Battery Will Not Hold Or Take A Charge

Symptom: The battery will not hold or take a charge and shows no indication of charging, either on the bargraphs or in
the Battery Setup page.
To keep the battery from being damaged from operating at too low a level, the firmware places it into a protected state.
The panel must have the latest firmware. If it doesn't, the firmware can be found at www.amx.com.
1.
Load the firmware into the panel, using NetLinx Studio.
2.
After loading the firmware, power cycle the MVP (this is a complete power cycle, not a Reboot). The panel will
now show the current firmware version within the Setup > Panel Information page.
3.
Connect the power supply to the panel. You will see 2 warning messages on the display.


4.
Wait a few minutes and then check the Battery Settings page on the device to see any charging activity on the bar
graphs. (For more information, refer to the Power Management Page section on page 47.)
The "Sensor" device in the Online Tree tab below the MVP panel should show v1.24 or higher after the upgrade, as
shown in FIG. 131:
FIG. 131 "Sensor" device in the Online Tree tab

MVP-9000i Isn't Appearing In The Online Tree Tab

1.
Verify that the System number is the same on both the NetLinx Project Navigator window and the System Settings
page on the device.
2.
Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section of the
System Settings page.
MVP-9000i 9" Modero® ViewPoint® Touch Panel with Intercom
The device may be in Shutdown Mode. Press and hold the screen until the device turns on.
The device battery may be drained. Place the device into a Table Docking Station or a Wall Docking Station,
or connect it to its included power source to recharge the battery.
The protective laminate coating may still be on the LCD. Verify that the coating on the LCD is removed
before beginning any calibration process. The protective cover makes calibration difficult because the device
cannot calibrate on specific crosshairs when the sheet is pressing on the whole LCD.
The previous calibration may be off. Reset the device calibration, as explained in the Calibrate Page section
on page 82.
The first one warns that the battery is low and must be charged.
The second warning tells you that the battery is in a protected mode.
Appendix C: Troubleshooting
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