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Appendix B: Troubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a
Modero X Series G5 touch panel.
In Case of a Power Failure (Manually Raising / Lowering the Touch Panel )
In the case of a power failure, it may be necessary to raise or lower the MXR-1001 touch panel manually. The MXR-1001 is
equipped with a Lead Screw that provides a manual override mechanism for raising or lowering the touch panel without using the
motor. The Lead Screw is located on the bottom of the Motor Mount (under a protective metal shroud), as shown in FIG. 17:
Manual Motor Override
FIG. 17
1.
To access the lead screw, remove the metal shroud from the bottom of the Motor Mount (secured by six mounting screws).
2.
Unplug the four-wire connector.
3.
Use a flat-head screwdriver to turn the lead screw and raise or lower the panel:
To manually lower the touch panel, turn the lead screw clockwise until it is fully lowered.
To manually raise the touch panel, turn the lead screw counter-clockwise until it is fully raised.
NOTE: If power is lost and restored while the panel is in its deployed (fully raised) position, the panel will remain raised. If power is
lost and restored while the panel is in its closed (fully lowered) position, the panel will remain closed. If power is lost and restored
while the touch panel is neither fully raised or fully lowered (closed), the motor will automatically retract the panel to its closed
position.
Panel Doesn't Respond To Touches
Symptom: The device either does not respond to touches on the touch screen or does not register the touch as being in the correct
area of the screen.
If the screen is off:
The device may be in Display Sleep Mode. Press and hold the Sleep button to wake up the panel.
The device may not be connected to power. Verify that the power source is connected to the device and receiving power.
MXR-1001- Installation & Hardware Reference Manual
Metal shroud
(remove to access
the motor Lead Screw)
Appendix B: Troubleshooting
20
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