Software Troubleshooting - PRIMERGY BX620 S3 User Manual

Chapter 9 Operation and Maintenance

9.2.3 Software Troubleshooting

This section explains software related troubleshooting. For troubles during OS installation or system
operation, refer to the following.
■ Trouble during ServerStart Startup
●
After booting from the ServerStart CD-ROM, nothing is displayed on the
screen
This problem may occur if the hard disk drive still contains previous information. In that case, this
problem will still occur when the Windows Server 2003 Installation CD-ROM is inserted.
To eliminate this problem, execute low-level format to the hard disk drive to delete the previous
information and start up ServerStart. For low-level formatting, refer to "Integrated Mirroring SAS
User's Guide" in the Array controller Document & Tool CD.
■ Trouble during OS Installation
●
Automatic logon fails during Windows 2000 setup
During OS installation, ServerStart installs applications and hardware utilities supplied with the OS.
Installation, subsequent restart and logon are performed automatically as necessary. In rare cases,
however, automatic logon is not performed and the logon window appears. In this window, use the user
name and password you have set before starting installation. After logon, the setup procedures are
continued.
■ Error Window Appears after Installation or Uninstallation of
ServerView or RAID Management Tool (Global Array Manager) (on
Windows Server 2003)
Systems with Windows Server 2003 Service Pack 1 may display the following popup message at the
next startup after installation or uninstallation of ServerView or RAID Management Tool (Global Array
Manager). There is no problem with operations. Click [Close Message] to close the message.
Windows has terminated the following program to prevent
damage to your computer.
Name:
250
SNMP Service