Maintenance Service - PRIMERGY BX620 S3 User Manual

9.8 Maintenance Service

This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact an office listed in the "Contact Information".
For details about contact information, refer to the "Start Guide".

9.8.1 Maintenance Service

■ Maintenance Support Period
The maintenance support period is for five years after the purchase of the server.
■ Non-durable Components
Depending on the environment and period of usage there will be non-durable components that require
replacement within the warranty period.
Customer's who have signed up to hardware maintenance contract will be provided with replacement
parts free of charge and will have higher priority for replacement. Customer's not signed up to hardware
maintenance contract will be charged for operation cost (including the maintenance parts) separately.
Replacing non-durable components
To ensure stable operation of the server system, it is recommended that a maintenance service
agreement be purchased. For details on the lifetime of non-durable components, refer to the following:
Lifetime of non-durable components
The lifetime of such components is calculated based on appropriate usage environments.
Although the guaranteed range for operation is set between 10 and 35 °C, the lifetime is assumed at a
constant average temperature of 25 °C.
Displaying lifetime
A message that prompts you to replace parts can be recorded in the event log of the Management
Blade. The following notification method is also available.
• Notifying a message using the SNMP trap
• Notifying by e-mail with the alarm handler
For details, refer to "6.4 Non-durable Components" in BX600 S2 Blade Server System Unit Hardware
Guide".
Non-durable components are supposed to be replaced in the periodical maintenance performed after
these messages appear.
They can be continuously used for approximately 1 year after the messages.
PRIMERGY BX620 S3 Server Blade User's Guide
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