Contacting Maintenance Support - PRIMERGY BX620 S3 User Manual

Chapter 9 Operation and Maintenance

9.8.2 Contacting Maintenance Support

Before contacting maintenance support, check the following. For the maintenance support, refer to the
"Contact Information" of the "Start Guide".
• Model name and product ID of the chassis
They are indicated on the label on the chassis. For the label location, refer to the "Start Guide".
• Model name and product ID of the server blade
They are indicated on the label supplied with the server blade. For the label location, refer to the
"Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information of server blade (Set values with BIOS Setup Utility, SCSI Setup Utility
settings)
• OS used in server blade
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date/time of occurrence
• Environmental settings of the server
• LED statuses
■ Maintenance Work
Note the following points for maintenance work:
• The settings will revert to the default values when blades and other units are replaced for
maintenance. After replacement, specify the set values required for operations again.
• During maintenance work, the maintenance engineer may ask you to turn on the LEDs such as the
maintenance LEDs. Please follow the instructions.
Print and fill in "Configuration Sheet" and "Accident Sheet" of "Configuration Sheets".
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