Troubleshooting - Syscom Video Direct IP Operation Manual

Operation Manual
Problem
No Power
PoE switch is not
recognized.
No Live Video
Live video is not clear.
Video color appears
incorrect.
Video flickers.
Connection to the INIT
program is not available
because of wrong ID and
password.
The WebGuard program
is not available.
50

Troubleshooting

 Check power cord connections.
 Confirm that there is power at the outlet.
Check the ground status of the PoE switch and the connected input/
output devices to the camera. If they are not grounded, use them
after grounding.
 Confirm that the camera has power.
 Check network connections on your PC and a camera.
 Check if there is dust or dirt on the lens and clean the lens with
a clean cotton cloth or brush.
 Check that the focus is set correctly.
 Check that the lighting and adjust the camera position or angle
if bright light is shining directly into the lens.
Check that the white balance setting for the camera.
Check to see if the camera points directly at the sun or a fluorescent
light and adjust the camera's direction.
Ask your dealer or distributor.
If you cannot launch the login page of the WebGuard program, check
Microsoft Internet Explorer's version. WebGuard might not run
properly in versions earlier than 8.0.
Possible Solution