Submit An Error Log For Analysis; Lcd Error Messages - Christie J series 2.0kW Service Manual

Section 3: Troubleshooting

3.3.3 Submit an Error Log for Analysis

The interrogator log is saved as an encrypted file and is required to be sent to the Christie Service Department
for analysis. NOTE: Please allow for a 24 hour response time.
1. To submit an error log:
a. Attach the log file to your email.
b. Add the following:
• Your name
• Company name
• Telephone number
• Email address
• A detailed description of the error
• A Photo of the error (optional)
c. Email to: tech-support@christiedigital.com

3.3.4 LCD Error Messages

To receive more information about an error, send the following serial command, where "x" is the first number
in the error message: HTL+LSOL?x
For instance; if the LCD showed the following:
More information can be retrieved by sending the following serial command: HTL+LSOL?3
The projector would then respond with:
For more information about the HLT command, see the Serial Command (P/N: 020-100224-XX)
documentation, available on the Christie web site.
3-4
System Health
3:11 (Critical) Thermal Det: 4
HLT+LSOL!003 "Failed to assign I2C address to
Thermal Sensor. Verify Sensor Configuration
File. Detection Failure for Thermal Sensor.
Check cables and Configuration File."
Error Alarm
J Series 2.0, 2.4, and 3.0kW Service Manual
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020-100739-01 Rev. 1 (01-2012)