Christie 4K40-RGB Technical Reference
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Christie 4K40-RGB Technical Reference

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Technical Reference
020-103239-01
4K40-RGB
Troubleshooting

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Summary of Contents for Christie 4K40-RGB

  • Page 1 Technical Reference 020-103239-01 4K40-RGB Troubleshooting...
  • Page 2 The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.

  • Page 3: Table Of Contents

    Running the 4K40-RGB interrogator........

  • Page 4: 4K40-Rgb Troubleshooting

    This guide provides information and procedures for resolving common projector and laser issues. If an issue cannot be resolved or you cannot find the issue in this guide, contact Christie Technical Support. Caution! If not avoided, the following could result in minor or moderate injury.

  • Page 5: Details To Provide To Technical Support

    Picture of the issue Running the 4K40-RGB interrogator The interrogator captures diagnostic information Christie personnel uses to help diagnose and correct any issues. 1. If saving the interrogator file to a USB flash drive on the projector, insert a USB flash drive in the USB port on 4K40-RGB.
  • Page 6 2. Confirm 200 VAC is reaching the power supplies and 12 VDC is being output by the 12 VDC low voltage power supply (LVPS). 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
  • Page 7 Potential air blockage. Inspect the air intake to the power supply and clear any blockages. Check if the projector is operating in the specified projector temperature range. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
  • Page 8 Status page. If an error is listed, correct the error. • If the display panel and/or keypad are not functional, replace the user interface module. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.

  • Page 9: Projector Is In Standby Mode But Cannot Turn The Lasers On

    Potential air blockage. Inspect the air intake to the power supply and clear any blockages. Check if the projector is operating in the specified projector temperature range. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
  • Page 10 To view the installed version of software, select MENU > Admin > About. To download the latest version of software, go to https://www.christiedigital.com/products/projectors/ all-projectors/4K40-RGB-series, select the model, and switch to the Downloads tab. • Check the housekeeping board. If faulty, replace the board.

  • Page 11: Cannot Move The Laser Slider To 100

    Why are the red, green, and blue (RGB) sliders greyed out? Details Either the lasers are not on or LiteLOC ™ is enabled. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.

  • Page 12: Master Laser Power Slider Greyed Out

    Color sensor calibration was done incorrectly. • You may have changed the brightness or color points and they can take several minutes to stabilize. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.

  • Page 13: Colors On The Screen Not Accurate

    A broken diffuser can cause color blotches. Resolution 1. Clean the optical surfaces. 2. If the issue persists, an optics failure may be indicated. Contact Technical Support. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.

  • Page 14: Projector Brightness Lower Than Expected

    How do I make the projector quieter? Details The speed of the fans changes with the ambient temperature and as the temperature increases, the speed and noise of the fans increase. 4K40-RGB software version 1.3.0 includes dynamic fan control. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright ©...

  • Page 15: Liteloc ™ Is Not Reachable

    • Too high, available red laser power is limited. Christie assumes the projector is operating in a high humidity environment. Reducing the maximum expected ambient set point increases the red output and reducing the actual ambient temperature of the environment increase the green and blue output.

  • Page 16: Los Dewpoint - Approaching Limit Warning

    The projector displays a laser optical subsystem (LOS) or laser driver board error. Details Possible causes of a LOS or laser driver board error include: 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.

  • Page 17: Formatter Fault Error Has Occurred

    Caution! If not avoided, the following could result in minor or moderate injury. • Only Christie qualified technicians who are knowledgeable about the hazards associated with laser use, high-voltage, and high temperatures generated by the product are authorized to assemble, install, and service the Christie Laser Projection System.
  • Page 18 • If the Formatter Fault error is still displayed, continue to the next step. • If the error is not reported, 4K40-RGB is working as expected. Disregard the remaining steps. 5. Remove the top cover. 6. From the HIP board side, swap the HIP port cables from the formatter board having issues with one of the two other formatter board cables.
  • Page 19 • If the original Formatter Fault is still reported, the issue is with the formatter board. Replace the light engine. 4K40-RGB Technical Reference–Troubleshooting 020-103239-01 Rev. 1 (09-2020) Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
  • Page 20 Corporate offi ces Worldwide offi ces Christie Digital Systems USA, Inc. Africa United Kingdom Columbia Korea (Seoul) ph: 714 236 8610 ph: +27 (0)11 510 0094 ph: +44 (0) 118 977 8000 ph: +57 (318) 447 3179 ph: +82 2 702 1601 Christie Digital Systems Canada Inc.

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