Projector Led Status Indicators; Retrieve Projector Error Messages; How To Obtain An Error Log; Problems To Save An Error Log - Christie J series 2.0kW Service Manual

Section 3: Troubleshooting
3.2

Projector LED Status Indicators

The color of the keypad key indicates the state:
• Amber indicates funcionality that affects the displayed image.
• Blue indicates functionality that does not affect the displayed image.
• Off—the key is disabled.
Table 3.2 - Startup Time Chart
Time (approx.)
0 seconds
30 seconds
40 seconds
1 minute & 40 seconds
to
1 minute & 50 seconds
1 minute & 50 seconds
to
1 minute & 55 seconds
3.3

Retrieve Projector Error Messages

3.3.1 How To Obtain an Error Log

Always run the interrogator before power cycling the projector, otherwise important diagnostic files will not be
available. Make sure the projector is in its failed state while the interrogator is running.
1. To retrieve diagnostic files:
a. Open a web browser window and enter the IP address of the projector into the address bar.
b. Click a language in the language list.
c. Enter 'service' for the user name and password.
d. Click Admin on the Properties tab.
e. Click Interrogate.
f. Click Save.

3.3.2 Problems to Save an Error Log

After performing an interrogator download, you will be prompted to save the file. If you are not being
prompted to save the file you will need to set Internet Explorer to automatically open and save the file:
1. Disable the pop-up blocker:
a. Open Windows Explorer.
b. Click Tools > Pop-up Blocker > Pop-up Blocker Settings.
c. Click Remove all.
d. Click Close.
3-2
Rear Status LEDs
LAMP-1 COMM STATUS
Amber Amber Amber
Off Off Off
Off Off Off
Off Off Off
Off Off Amber
LCD Display
SHUTTER
Amber "Please Wait"
Off "Please Wait"
Off "Initializing Projector"
Off
"Initializing Projector"
Amber "Standby mode press and hold
power to turn on projector"
J Series 2.0, 2.4, and 3.0kW Service Manual
020-100739-01 Rev. 1 (01-2012)