When Problems Occur While Logging In - Ricoh MP C6502 series Operation Manual

9. Troubleshooting
Message
"XXX cannot be YYY
because the Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because there is a problem
with the Digital Signature's
device certificate. Check the
device certificate."
(XXX and YYY indicate the
user action.)
• If an e-mail cannot be sent and a message appears which states that there is a problem with the
device certificate or user certificate, a new certificate must be installed. For details about how to
install a new certificate, see Security Guide

When Problems Occur While Logging In

Message
"Authentication has failed."
"Authentication has failed."
206
Causes
The device certificate (PDF
with digital signature or
PDF/A with digital
signature) has expired.
There is no device certificate
(PDF with digital signature or
PDF/A with digital
signature), or the certificate
is invalid.
.
Causes
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
Solutions
A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see Security
Guide .
A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see Security
Guide .
Solutions
For details about the correct login user
name and login password, see
Security Guide .
For details about authentication, see
Security Guide .