Ricoh MP C6502 series Operation Manual page 1292

Condition
Cannot connect to the
ScanRouter delivery software.
Cannot access the machine
using ScanRouter EX
Professional V2.
Cannot log out when using the
copying or scanner functions.
"Prg. Dest." does not appear on
the scanner screen for
specifying destinations.
Cause
The ScanRouter delivery
software may not be supported
by the machine.
ScanRouter EX Professional V2
does not support user
authentication.
The original has not been
scanned completely.
"Restrict Adding of User
Destinations (Scanner)" is set to
[On] in "Restrict Use of
Destinations (Scanner)" under
"Extended Security", so only the
user administrator can register
destinations in the Address Book
on the scanner screen.
If the Machine Cannot Be Operated
Solution
Update to the latest version of
the ScanRouter delivery
software.
ScanRouter EX Professional V2
does not support user
authentication.
When the original has been
scanned completely, press [ ],
remove the original, and then
log out.
Registration must be done by
the user administrator.
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