Troubleshooting; If A Message Is Displayed - Ricoh MP C6502 series Operation Manual

8. Troubleshooting

This chapter describes what to do if the machine does not function properly.

If a Message is Displayed

This section explains how to deal with problems if a message appears on the screen during user
authentication.
If a message not shown below is displayed, follow the message to resolve the problem.
"You do not have the privileges to use this function."
The privileges to use the function is not specified.
If this appears when trying to use a function:
• The function is not specified in the Address Book management setting as being available.
• The user administrator must decide whether to additionally assign the privileges to use the function.
If this appears when trying to specify a machine setting:
• The administrator differs depending on the machine settings you wish to specify.
• Using the list of settings, the administrator responsible must decide whether to additionally assign
the privileges to use the function.
"Authentication has failed."
The cause depends on the error code.
For details, see page 273 "If an Error Code is Displayed".
"Administrator Authentication for User Management must be set to on before this selection
can be made."
User administrator privileges have not been enabled in [Administrator Authentication Management].
• To specify Basic authentication, Windows authentication, LDAP authentication, or Integration
Server authentication, you must first enable user administrator privileges in [Administrator
Authentication Management].
For details, see page 15 "Configuring Administrator Authentication".
"Failed to obtain URL."
The machine cannot connect to the server or cannot establish communication.
• Make sure the server's settings, such as the IP address and host name, are specified correctly on
the machine.
• Make sure the host name of the UA Server is specified correctly.
271