When Data Cannot Be Sent Due To A Problem With The Destination; When Problems Occur While Logging In; When The User Lacks Privileges To Perform An Operation - Ricoh SP C360 series User Manual

9. Troubleshooting

When Data Cannot Be Sent Due to a Problem with the Destination

Message
"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"
"SMTP authentication email
address and administrator
email address mismatch."

When Problems Occur While Logging In

Message
"Authentication has failed."
"Authentication has failed."

When the User Lacks Privileges to Perform an Operation

Message
"You do not have the
privileges to use this
function."
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
172
Cause
The specified group contains
either an e-mail destination
and/or folder destination
that is not supported by the
specified transmission
method.
The SMTP authentication e-
mail address and the
administrator's e-mail
address do not match.
Cause
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
Cause
The logged in user name
does not have permissions
for the selected function.
You have tried to delete files
without the permission to do
so.
Solution
In the message that appears at each
transmission, press [Select].
For details about how to set SMTP
authentication, see "File Transfer",
Connecting the Machine/ System
Settings.
Solution
For details about the correct login user
name and login password, see "Basic
Authentication", Security Guide.
For details about authentication, see
"Configuring User Authentication",
Security Guide.
Solution
For details about how to set
permissions, see "Limiting Available
Functions", Security Guide.
Check your access permission for
stored documents.