Returning Product For Service Instructions - AngelTrax Hybrid Quest MDVR Quick Setup Manual

Returning Product for Service
If warranty service becomes necessary, please contact AngelTrax directly and request a Return Merchandise Authorization (RMA)
from the Technical Service Department. Please call 1.800.673.1788, and ask for the Technical Service Department to obtain an
RMA number. Be sure to have the model number, serial number and the nature of the problem available for the technical service
representative. Upon verification of a defect, IVS, Inc. (dba AngelTrax) will send a new or refurbished replacement unit via express
shipping at no cost. You will receive a copy of the RMA and a Call Tag with the replacement unit, allowing you to ship the defective
product back at no cost. Once you receive the replacement unit, you have 30 days to ship the defective unit back to AngelTrax or you will
be charged for the replacement product. Once the unit is exchanged, the returned product is the property of AngelTrax.
Products must be returned to the factory in their original carton (or equivalent), and in original packaging conditions. Items shipped to
AngelTrax without a clearly identified RMA number on the exterior of the packaging may be refused. If the product is received with the
serial number removed or defaced, the warranty is void. The product will not be and will be returned freight collect.
Send product to:
AngelTrax
Warranty Service Department
9540 U.S. Highway 84 West
Newton, Alabama 36352
www.angeltrax.com
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