Fax Service; Electronic Services; Placing A Support Call; Hardware Warranty - Cabletron Systems SmartSwitch Router Reference Manual

Appendix A Technical Support
This appendix tells you what to do if you need technical support for your SSR-8.
Cabletron offers several important support and service programs that provide high-quality support to our
customers. For technical support, first contact your place of purchase. If you need additional assistance,
contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and
Service.
Telephone Assistance
Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling
800-872-8440.

FAX Service

You can fax support questions to us at any time at 603-337-3075.

Electronic Services

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.
Our internet account can be reached at support@ctron.com.
You can also check our home pages on the World Wide Web.
• http://www.Cabletron.com
• http://www.ctron.com

Placing a Support Call

To expedite your inquiry, please provide the following information:
• Your Name
• Your Company Name
• Address
• Email Address
• Phone Number
• FAX Number
• Detailed description of the issue (including history, what you've tried, and conditions under which you
see this occur)
• Hardware module number, software version, and switch configuration (that is, what part types are in
what slots)

Hardware Warranty

Cabletron warrants its products against defects in the physical product for one year from the date of
receipt by the end user (as shown by Proof of Purchase). A product that is determined to be defective
should be returned to the place of purchase. For more detailed warranty information, please consult the
Product Warranty Statement received with your product.
Appendix A