Troubleshooting - Network Technologies ENVIROMUX-SEMS-16 Installation And Operation Manual

NTI SERVER ENVIRONMENT MONITORING SYSTEM

TROUBLESHOOTING

Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise.
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070 worldwide. We will be happy to assist in any way we can.
Problem Cause
"Pwr" LED is blinking
•
•
Cannot access
•
ENVIROMUX
•
through my browser
•
Cannot access
•
ENVIROMUX user
•
interface with direct
Ethernet connection
ENVIROMUX will not
Previously used sensor port was
recognize sensor never cleared from memory upon
removal
Device Discovery tool Java not installed
will not work
Not receiving e-mail
• Ethernet cable disconnected
alert messages
• Wrong or no IP address provided
• User does not have user profile
Beacon not
∗ Wires are not connected properly
illuminating
∗ Beacon in use is improperly rated
∗ Sensor is not configured to power
Siren not making
• Wires are not connected properly
noise
• Siren in use is improperly rated
• Sensor is not configured to power
The sensor page does Java scripts cannot be displayed-java
not display the current
not enabled in browser
readings
Sensors connected to Sensors applied collectively exceed
RJ45 Sensor ports current rating of row (1-8, 9-16). Fuse
stop working protecting ports has opened.
Blinking 1/sec =Power is OFF,
battery backup is powering the
ENVIROMUX
Blinking rapidly= discovery tool in
use
Browser not supported
Trying to connect to wrong IP
address
User not authorized
Telnet not enabled
Cable not wired correctly
for SMTP server
correctly configured
ON beacon
ON siren
Solution
Restore AC power to the ENVIROMUX
•
Nothing wrong- close Discovery Tool to stop
•
See supported browsers on page 6
•
Type correct IP address into browser URL field. If IP
•
address is unknown, use Discovery Tool (page 20) to
identify it.
See administrator for user name and password
•
Must enable Telnet through serial menu (page 56)
•
For direct connection via Ethernet port, use a
•
crossover cable (see page 72)
Click on "???" in summary page, click on "Configure "
button, click on "Remove" at bottom of Configure page to
remove and clear the port. (see page 26)
Download and install Java (see page 20)
Check Ethernet cable connections
•
Check all Network Settings (page 37)
•
Check user profile. Make sure groups have been
•
selected and the contact settings are correct (see
page 41)
Check wire connections
∗
Make sure Beacon is rated at 12VDC, 180mA or less
∗
Check sensor configuration- make sure Beacon is
∗
selected under "Alert Notifications"
• Check wire connections
• Make sure Siren is rated at 12VDC, 180mA or less
• Check sensor configuration- make sure Siren is
selected under "Alert Notifications"
Enable the Java Scripts and Java in the browser
Disconnect sensors. After approx. 10 minutes fuse inside
ENVIROMUX should reset. Make sure load of all 8
sensors per row does not exceed 500 mA. (i.e. only one
keypad per row (row 1 = ports 1-8, row 2= ports 9-16))
78
If the