Tadiran Telecom T207M User Manual page 73

Wrap Time is used to provide an idle ACD/UCD group member with a time-out period between consecutive
[WrpT]
group calls. The time-out period is determined for each group on a system-wide basis. This feature allows the
agent to utilize the wrap-up code without interference from outside calls.
1. Press
[WrpT]
WRAP-UP ON appears on the system display line and a bullet appears next to
2. Press
[WrpT]
WRAP-UP OFF appears on the system display line.
Wrap Code is used to send the appropriate wrap-up code for the last incoming ACD call you answered. See
[WrpC]
your ACD Supervisor for an updated list of codes.
1. Press
[WrpC]
2. Dial the appropriate 4-digit code number.
3. Listen for the confirmation tone.
Busy ACD Group, an Attendant feature, enables the attendant to define the maximum number of calls that
[Busy]
can be placed in a waiting queue for any ACD group. Once this number is reached, additional calls arriving at
the ACD group will hear the busy tone.
1. Press
[Busy]
2. Dial an ACD group number.
[Next] and [Prev] appear, which can also be used to scroll between groups.
3. Choose
4. Enter a 3-digit number with leading zeros, up to 254 (e.g. 023 for 23).
5. Choose [Canc] to delete the limitation.
6. Press
[Exit]
Auto Set Relocate (move station) is designed for use as hot seat-feature in call center environments, allowing you to
[Move]
move your station and all your station's predefined features to a new location. See
.
page 64
Station Telephony Features
ACD and UCD Hunt Groups
.
again to end the Wrap-Up time interval.
.
.
(change call number) to change the maximum number of callers that will hear the busy tone.
[Chrg]
to terminate.
62
.
[WrpT]
Auto Set Relocate on
T207M / T208M User Guide