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Tadiran Telecom T328 User Manual

Tadiran telecom ip telephone user guide
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T328
IP Telephone

User Guide

(Coral Version 16)
Document Edition 1.0
Creating a new world of IPportunities

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Summary of Contents for Tadiran Telecom T328

  • Page 1: User Guide

    T328 IP Telephone User Guide (Coral Version 16) Document Edition 1.0 Creating a new world of IPportunities...
  • Page 3 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer.

  • Page 5: Table Of Contents

    Network Settings........39 Phone Overview ..........1 T328 Front View ........2 Configuring Phone Items via the Web..40 T328 with optional X338 — Front View ..3 Status Page ..........41 Phone Component Descriptions ....4 Account Page........... 44 T328 Bottom View........
  • Page 6 Boss Groups: ........... 107 Upgrade - Basic Page ......82 Call Forward ......... 108 Upgrade - Advanced Page....... 84 Privacy ..........110 Security - Password Page......85 Call Forward ..........111 Security - Trusted Certificates Page ..87 Call Return ..........119 Security - Trusted Certificates Page ..
  • Page 7 Group Calls (Conference): ......156 Page Queue..........186 Group Call Features ....... 157 Paging: ........... 187 Preset Conference Activation ....158 Public Address........187 Temporary Conference Activation.... 159 Voice (To Single Keyset) ......188 Joining ..........160 Zone (To Keyset Group)......189 Forced Release of a Participant ....
  • Page 8 Volume Adjustment ........228 Waiting Calls — Receiving ......230 Wakeup ........... 231 Appendix A - Glossary ........A-1 Appendix B - Tones ........B-1 Table of Contents TOC-ivT328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 9: Introduction

    For more information, contact your system administrator. Additionally, this guide provides a full description of the capabilities and operation of the T328 Executive IP Phone IP terminals, which are based on Session Initiation Protocol (SIP).A phone overview is presented describing the phones’...

  • Page 10: Symbols And Conventions

    • Options that can be selected from the graphic display screen are displayed in bold text. [Config] Text in a clear distinct box indicate a soft key option. Text in a bold Courier font indicates a graphic display message. Saving Config File! Introduction T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 11: Related Documentation

    Refer to the following documentation, as required, for information regarding the operation of your T300 Series telephone. • T300 Series Installation, Administration and Hardware Reference Manual • Program Interface and Database Reference Manual (Version 16. or higher) Introduction T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 12: List Of Feature Codes

    Directed............#180 or 77 Call Forward No Answer ..........#169 Group ............. #181 or 76 Call Forward No Answer External....... #17708 Night (Bell/UNA)..........#192 or 78 Call Forward Timed..........#1984 List of Feature Codes iv T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 13 Last Number Redial ..REDIAL fixed key or   Call transfer............... [MENU] Language..........>...Language  Call divert to Coral station......... Malicious Call Trace on/off ........#1740  Enabling Voice Mail (IVR) commands....... List of Feature Codes T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 14 Programmable Buttons ....... >...DSS Keys  Relay (Accessory) .......... 7086 7091 Reminder Request............#172 [MENU] Ring Adjustment ......... >...Ring Tone  Room Status..........#7026 7041 Security Line............#17700 List of Feature Codes vi T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 15: Phone Overview

    Phone Overview The following pages provide a general overview of the T328 Executive IP Phone’s hardware and software options. See the Station Features section, beginning on page 91 for a complete list of the phone’s station features. Phone Overview 1 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 16: T328 Front View

    6 Account buttons Handset 10 User programmable keys with removable faceplate Dial pad (key pad) Navigator keys and OK button Volume 8 fixed function keys button Phone Overview 2 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 Front View...

  • Page 17: T328 With Optional X338 - Front View

    T328 with optional X338 — Front View Phone Overview 3 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 with optional X338 — Front View...

  • Page 18: Phone Component Descriptions

    Phone Component Descriptions The following table describes the control buttons and keys found on the T328 Executive IP Phone. Component Description Number buttons used for dialing and entering codes, passwords, names, etc. Dial Pad (Key Pad) Depending on the input mode, digits, lower/upper case, or special characters can be entered.
  • Page 19 Used to adjust the volume of the Ringer, Speakerphone, handset and handset. Volume Button During Idle or Ringing: Ring Volume is adjusted During Conversation: Speaker, Handset or Headset Volume is adjusted. Phone Overview 5 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Component Descriptions...

  • Page 20: T328 Bottom View

    T328 Bottom View Phone Overview 6 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 Bottom View...

  • Page 21: T328 With Optional X338 - Bottom View

    T328 with optional X338 — Bottom View Phone Overview 7 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) T328 with optional X338 — Bottom View...

  • Page 22: Input/Output Ports And Switches

    Connect the Handset cord to this RJ-9 socket. Handset Cord Socket Connect the Headset to this RJ-9 socket. Headset Wire Socket Phone Overview 8 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Input/Output Ports and Switches...

  • Page 23: Pc Connection

    The phone is not shipped with an AC power adapter. The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer. *The use of any other AC power adapter will void the warranty* Phone Overview 9 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) PC Connection...

  • Page 24: Desk Mounting

    Desk Mounting The phone can be desk mounted when required. T300 Series Note: For full instructions regarding desk mounting, refer to the Installation Manual Phone Overview 10 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Desk Mounting...

  • Page 25: Operating The Phone

    The T328 Executive IP Phone can be user configured using the phone’s configuration options, accessed by its soft keys, or configured online using the phone’s own web pages, accessed by its IP address using your computer browser.

  • Page 26: Phone Display

    When the phone is properly registered, an Idle call icon is displayed next to the extension number and during calls, a Call-In-Progress icon is Operating the Phone 12 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Display...
  • Page 27 Flashes when the phone is disconnected from the network. Connection Missed Call Flashes after a call is not answered. Receiving Call Displayed when there is an incoming call. Operating the Phone 13 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Display...
  • Page 28 [Menu] options. The soft keys are also used when editing feature values or entering names or dial numbers. The phone’s maintenance and administration details can be viewed and configured via the phone’s [Menu] options, or via the phone Web page. Operating the Phone 14 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Display...

  • Page 29: Using The T328 Fixed Function Keys

    Message on page Message The button lights when there is a message. Used to create 3 way conference calls. Conference on page Conference Operating the Phone 15 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using the T328 Fixed Function Keys...
  • Page 30 Used to hold calls when necessary. Hold on page Hold Used for transferring calls. Transfer on page Transfer Used to converse hands-free. Speaker Operating the Phone 16 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using the T328 Fixed Function Keys...

  • Page 31: Configuration Options

    Service). 2. Call Waiting Allows you to activate/deactivate Call Waiting on page Waiting Calls — the Call Waiting feature. Receiving on (Phone - Features page) page Operating the Phone 17 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Configuration Options...
  • Page 32 Automatically redials the busy Auto Redial on Auto Redial on page Setting destination according to the pre- page (Phone - Features page) defined number of ring attempts. Operating the Phone 18 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Configuration Options...
  • Page 33 4. Phone Volume Allows you to define different Volume Adjustment volumes in the phone, including on page headset, handset, ring, and speakerphone. Operating the Phone 19 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Configuration Options...
  • Page 34 (for future use) 5. History History Offers a Call Log list of the History on page phone’s dialed, missed, or (History soft key on received calls. idle screen) Operating the Phone 20 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Configuration Options...
  • Page 35 This is accomplished by pressing the [Exit] soft key Alternatively, you may press the speaker key twice from any option in this menu to return to the idle key. Operating the Phone 21 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Configuration Options...

  • Page 36: Making Calls

    2) Some systems might be programmed with a limit on duration of outgoing external calls. Once the pre-defined limit is reached, the call is automatically disconnected. Operating the Phone 22 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 37 4. Scroll to the required number using the up/down [Send] [Dial] List, press and then to send navigator keys. the digits. 5. Send the digits. See Using the Address Book Options on page 33. Operating the Phone 23 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 38 Dialed Calls, Received navigator keys. Calls, Missed Calls, or Forwarded Calls. [Send] 3. Press or # to dial the selected dial number. See History on page Operating the Phone 24 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 39 Used to disconnect the call. Your station returns to idle. See Ending Calls on page for further details. Placing a Call: You placed a call to station 8708. Station 8708 has not yet answered. Operating the Phone 25 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 40 During the call, the elapsed time is displayed on the screen. During a Call: You called station 8708. You have been conversing for 1 minute and 48 seconds. Operating the Phone 26 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 41 You are prompted to redirect the call to another location or use an alternative service. • 300 Multiple choices • 301 Moved permanently • 302 Moved temporarily • 305 Use proxy • 380 Alternative service Operating the Phone 27 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 42 • 416 Unsupported URI Scheme • 420 Bad Extension: Bad SIP Protocol Extension used, not understood by the server • 421 Extension Required • 423 Interval Too Brief Operating the Phone 28 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 43 • 504 Gateway/Server Time-out • 505 SIP Version Not Supported: The server does not support this version of the SIP protocol • 513 Message Too Large Operating the Phone 29 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...
  • Page 44 The call cannot be processed under any circumstances. Try another number. • 600 Busy Everywhere • 603 Decline • 604 Does Not Exist Anywhere • 606 Not Acceptable Operating the Phone 30 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Making Calls...

  • Page 45: Receiving Calls / Answering Calls

    [Forward] Press the Fwd soft key to forward the call to another station. [Reject] Press the Reject soft key to reject the call. Operating the Phone 31 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Receiving Calls / Answering Calls...

  • Page 46: Ending Calls

    Return the handset to its cradle. Press [End Call] to end the call. • Speakerphone • Press the button during a handsfree conversation (see figure below). Operating the Phone 32 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Ending Calls...

  • Page 47: Using The Address Book Options

    Using the Address Book Options The T328 Executive IP Phone allows you to store, search for, and call contacts in the following address books: • A Contact List in which you can store a large number of your favorite personal contacts.
  • Page 48 [Option] [Move to list] [Ok] 3. Press and then . The Move selected to list? [Cancel] [Ok] warning is displayed. [Save] 4. Press Operating the Phone 34 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using the Address Book Options...
  • Page 49 When this soft key is displayed, uppercase letters can be entered [123] When this soft key is displayed, numbers can be entered [Delete] • Used to delete characters [Save] 3. Press Operating the Phone 35 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using the Address Book Options...

  • Page 50: User Accounts

    User Accounts The T328 supports up to six different SIP User Accounts. The first account that is enabled is always the default account that appears on the phone’s idle display. Your phone accounts must be configured on-line by your system administrator before you can operate them.

  • Page 51: Phone Information Parameters

    Displays the phone’s unique MAC address. 2. MAC Address Displays the phone’s software version. This is useful for the system administrator when trying to troubleshoot the 3. Firmware phone. Operating the Phone 37 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Information Parameters...
  • Page 52 • Disabled – indicates that the phone is not registered with its proxy server • (Empty) – indicates that a SIP account has not been defined Operating the Phone 38 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone Information Parameters...

  • Page 53: Network Settings

    • Webserver Type: Define IP protocols for your phone (HTTP or HTTPS). Save your changes: [Save] 7. Press . The Saving files! Please wait... message is displayed. Operating the Phone 39 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Network Settings...

  • Page 54: Configuring Phone Items Via The Web

    2. Enter your User Name and Password. • User Name (default): user • Password (default): user You can change your password, see Security - Password Page page 85. 3. Click OK. Configuring Phone Items via the Web 40 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 55: Status Page

    Status Page The Status tab page is immediately displayed. This page displays information regarding your phone’s Network and Version. See Table 1 for details. Configuring Phone Items via the Web 41 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Status Page...
  • Page 56 LAN/PC IP Address Indicates whether the phone is defined as a bridge or router Device Type Displays the phone’s DHCP status DHCP Server Status (PC) Configuring Phone Items via the Web 42 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Status Page...
  • Page 57 Upgrade - Basic Page ............82 Upgrade - Advanced Page ...........84 Security - Password Page ............85 Security - Trusted Certificates Page........87 Security - Trusted Certificates Page........89 Configuring Phone Items via the Web 43 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Status Page...

  • Page 58: Account Page

    Cancel to cancel changes and revert to the old settings.  Note: A confirmation tone heard on the phone indicates that the change has taken effect. Configuring Phone Items via the Web 44 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Account Page...
  • Page 59 All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system. Configuring Phone Items via the Web 45 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Account Page...

  • Page 60: Network Page

    Note: Only Administrators with Admin username and password can gain access to the Network page. Administrators can refer to the T300 Series Installation, Administration and Hardware Reference Manual Manual for details about how to configure IP network parameters. Configuring Phone Items via the Web 46 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Network Page...

  • Page 61: Phone - Preference Page

    CAUTION ! Phone parameters have already been optimized for your phone. Please check with your IT network manager before changing any of the settings; otherwise, your phone might not operate correctly. Configuring Phone Items via the Web 47 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Preference Page...
  • Page 62 Configuring Phone Items via the Web 48 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Preference Page...
  • Page 63 Enable/disable setting time manually from the phone Manual Time The number of seconds between digits before the call attempt Inter Digit Time times out Configuring Phone Items via the Web 49 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Preference Page...
  • Page 64 Note: Ringtone files must be in 16bits WAV format (via Vlaw Compression), 8K sample rate (monophony). Blank or other special characters cannot be included in the file name. Configuring Phone Items via the Web 50 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Preference Page...

  • Page 65: Phone - Features Page

    CAUTION ! Phone parameters have already been optimized for your phone. Please check with your IT network manager before changing any of the settings; otherwise, your phone might not operate correctly. Configuring Phone Items via the Web 51 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Features Page...
  • Page 66 Configuring Phone Items via the Web 52 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Features Page...
  • Page 67 (Other) Features automatically redials the unanswered destination. When Auto Redial is enabled, the duration of each redial Auto redial attempt interval(1~300s) Configuring Phone Items via the Web 53 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Features Page...
  • Page 68 Upload. Contact your system administrator for your companys logo file in .dob format. Configuring Phone Items via the Web 54 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Features Page...

  • Page 69: Phone - Dss Key Page

    Phone DSS (Memory and Line) Key items. After you have finished updating this page, click: • Confirm to save and activate your changes or • Cancel to cancel changes and revert to old settings. Configuring Phone Items via the Web 55 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...
  • Page 70 Configuring Phone Items via the Web 56 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...
  • Page 71 Configuring Phone Items via the Web 57 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...
  • Page 72 • Speed Dial Memory Key • KeyEvent • Intercom (for future use) • URL (for future use) • Share Line Configuring Phone Items via the Web 58 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...
  • Page 73 Line was selected as the Type). If BLF was selected as the Type, enter the corresponding external Directly Number dial number in this field. Configuring Phone Items via the Web 59 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...
  • Page 74 • Call Return • Pickup • Call Park • Group Listening • SMS (for future use) • Voice Mail • Custom Configuring Phone Items via the Web 60 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...
  • Page 75 (Auto indicates all accounts) Enter the corresponding internal dial number in this field (not Extension applicable if Line was selected as the Type). Configuring Phone Items via the Web 61 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - DSS Key Page...

  • Page 76: Phone - Ext. Key Page

    Phone - EXT. Key items. After you have finished updating this page, click: • Confirm to save and activate your changes or • Cancel to cancel changes and revert to old settings. Configuring Phone Items via the Web 62 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - EXT. Key Page...
  • Page 77 EXT Key • Speed Dial • KeyEvent • Intercom (for future use) • URL (for future use) • Share Line Configuring Phone Items via the Web 63 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - EXT. Key Page...
  • Page 78 Enter the corresponding internal dial number in this field. Extension If BLF was selected as the Type, enter the corresponding Directly Number external dial number in this field.. Configuring Phone Items via the Web 64 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - EXT. Key Page...

  • Page 79: Phone - Voice Page

    CAUTION ! Phone parameters have already been optimized for your phone. Please check with your IT network manager before changing any of the settings; otherwise, your phone might not operate correctly. Configuring Phone Items via the Web 65 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Voice Page...
  • Page 80 Configuring Phone Items via the Web 66 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Voice Page...
  • Page 81 The maximum jitter buffer delay in milliseconds (default: 300 Max Delay The nominal jitter buffer delay in milliseconds (default: 120 ms) Normal Delay Configuring Phone Items via the Web 67 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Voice Page...

  • Page 82: Phone - Ring Page

    Phone Ring items. After you have finished updating this page, click: • Confirm to save and activate your changes or • Cancel to cancel changes and revert to old settings. Configuring Phone Items via the Web 68 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Ring Page...
  • Page 83 Enter the name of the customized ring tone Internal Ringer Text Ring Select the Ringer file to associate with the ring tone Internal Ringer File Configuring Phone Items via the Web 69 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Ring Page...

  • Page 84: Phone - Tones Page

    Phone - Tones Page This page is for future use. Configuring Phone Items via the Web 70 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Tones Page...

  • Page 85: Phone - Dial Plan Page

    Confirm to save and activate your changes (Area Code item only) • Cancel to cancel changes and revert to old settings (Area Code item only) Configuring Phone Items via the Web 71 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Dial Plan Page...
  • Page 86 Configuring Phone Items via the Web 72 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Dial Plan Page...
  • Page 87 Configuring Phone Items via the Web 73 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Dial Plan Page...
  • Page 88 Configuring Phone Items via the Web 74 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Dial Plan Page...
  • Page 89 Configuring Phone Items via the Web 75 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Dial Plan Page...
  • Page 90 Add. Block Out Forbidden Number is displayed on your The “ ” message phone when attempting to dial these numbers. Configuring Phone Items via the Web 76 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - Dial Plan Page...

  • Page 91: Phone - Sms Page

    Phone - SMS Page This page is for future use. Configuring Phone Items via the Web 77 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Phone - SMS Page...

  • Page 92: Contacts - Local Phone Book Page

    Del to delete the selected item or items for the Contact List or Black List • Add to add a new contact • Modify to modify details of the select contact Configuring Phone Items via the Web 78 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Contacts - Local Phone Book Page...
  • Page 93 Configuring Phone Items via the Web 79 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Contacts - Local Phone Book Page...
  • Page 94 Import / Export Used to import the contacts file Contact List Import Used to export the contacts file Export Configuring Phone Items via the Web 80 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Contacts - Local Phone Book Page...

  • Page 95: Contacts - Remote Phone Book Page

    Confirm to upload the phone book to your phone. Upon phone reinitialization the company phone book will appear under your phone’s [Directory] soft key. Configuring Phone Items via the Web 81 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Contacts - Remote Phone Book Page...

  • Page 96: Upgrade - Basic Page

    CAUTION ! Upgrading your phone incorrectly might cause permanent damage to the phone. Please check with your IT network manager before upgrading your phone’s software. Table 13 lists the different Upgrade - Basic items. Configuring Phone Items via the Web 82 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Upgrade - Basic Page...
  • Page 97 Used to select the latest firmware file Browse Used to upload the latest firmware file. Upgrade Caution: Do not power off when upgrading. Configuring Phone Items via the Web 83 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Upgrade - Basic Page...

  • Page 98: Upgrade - Advanced Page

    Administrators can refer to the T300 Series Installation, Administration and Hardware Reference Manual Manual for details about how to configure advanced upgrade parameters. Configuring Phone Items via the Web 84 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Upgrade - Advanced Page...

  • Page 99: Security - Password Page

    Security - Password items. After you have finished updating this page, click: • Confirm to save and activate your changes or • Cancel to cancel changes and revert to old settings. Configuring Phone Items via the Web 85 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Security - Password Page...
  • Page 100 User Type Enter your current password Old Password Password Enter your new password New Password reenter your new password Confirm Password Configuring Phone Items via the Web 86 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Security - Password Page...

  • Page 101: Security - Trusted Certificates Page

    Use this page to import trusted certificate files (.cer). Table 15 lists the different Security - Trusted Certificates items. After you have finished updating this page, click Confirm. Configuring Phone Items via the Web 87 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Security - Trusted Certificates Page...
  • Page 102 Certificates Trusted Certificates Used to select the trusted certificate (.cer) file Browse Used to upload the trusted certificate file Upload Configuring Phone Items via the Web 88 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Security - Trusted Certificates Page...

  • Page 103: Security - Trusted Certificates Page

    Security - Trusted Certificates Page Use this page to upload server certificate files. Table 16 lists the different Security - Server Certificates items. Configuring Phone Items via the Web 89 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Security - Trusted Certificates Page...
  • Page 104 Description Used to select the server certificate file Browse Upload Server Certificate Used to upload the server certificate file Upload Configuring Phone Items via the Web 90 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Security - Trusted Certificates Page...

  • Page 105: Station Features

    Ask your system administrator for a list of the specific features installed. This section is organized alphabetically, on a feature-by-feature basis. Station Features 91 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 106: Account Code (As Required)

    3. Dial external line code. (Last Number Redial code or Speed Library number can also be used.) 4. Dial outside number. [Send] 5. Press OK or  Note: Depending upon your system definition, up to 16 digits are available for Account Numbers. Account Code (as required) 92 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 107: Account Code (Forced)

    3. Press OK or  Note: If you dial a wrong account number when VFAC is installed in your system, a reorder tone is heard followed by disconnect. Account Code (Forced) 93 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 108: Acd & Ucd Groups

    ....... 97 RELEASE/RESUME FROM ALL GROUPS ......98 RELEASE/RESUME FROM A UCD GROUP ....... 99 WRAP-UP CODE - FOR ACD GROUP ......... 100 WRAP-UP TIME ON/OFF ............101 ACD & UCD Groups 94 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 109: Load Id - For Acd Group

    Note: Only one ID number is allowed per station. Any additional Load ID replaces the current one. The ID number can be changed as many times as needed. ACD & UCD Groups 95 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Load ID - for ACD Group...

  • Page 110: Log-In/Out - For A Single Acd Group

    3) If you log-out from your primary group using this feature code, you must also log-out as primary, so the group is no longer marked as your primary (see page 97). ACD & UCD Groups 96 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Log-In/Out - for a Single ACD Group...

  • Page 111: Primary Log-In - For Acd Group

    Note: After logging out so the group is no longer marked as primary, you must remain logged in as a member of the group (see page 96). ACD & UCD Groups 97 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Primary Log-In - for ACD Group...

  • Page 112: Release/Resume From All Groups

    1. Dial feature code #1975. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. ACD & UCD Groups 98 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Release/Resume from All Groups...

  • Page 113: Release/Resume From A Ucd Group

    3. Dial cancellation code . [Send] 4. Press OK or 5. Listen for the confirmation tone. 6. Press SPKR to hang up. ACD & UCD Groups 99 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Release/Resume from a UCD Group...

  • Page 114: Wrap-Up Code - For Acd Group

    Use this table to create a list of Wrap Up Codes and their description (See your supervisor for a list of codes). Wrap-up Code Description ACD & UCD Groups 100 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Wrap-Up Code - for ACD Group...

  • Page 115: Wrap-Up Time On/Off

    1. Dial Wrap-Up Time feature code #1976. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. ACD & UCD Groups 101 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Wrap-Up Time On/Off...

  • Page 116: Activation Code

    The following symbol in this guide indicates an activation code:  Note: The activation code might vary from system to system. Consult with your system administrator for the code used in your system. Activation Code 102 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 117: Anonymous Calls

    3. Use the down navigator key to select 3. Anonymous Call Rejection:. [Switch] 4. Use or the right/left navigator keys to scroll to the required option. [Save] 5. Press OK or to save your changes. Anonymous Calls 103 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 118: Answering Calls

    To answer a Reminder ring: on page • To answer a Wakeup Call: on page • Waiting Calls — Receiving on page • When your phone rings (destination station now idle): on page Answering Calls 104 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 119: Auto Redial

    The following message appears on your phone’s display when dialing a busy number when Auto Redial is activated: Click OK to begin Auto Redial. Auto Redial 105 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 120 5. Use the down navigator key to select 3. Redial Times:. [Del] 6. Enter the number of redial attempts (1-300) from the dial pad. Use to delete. [Save] 7. Press OK or to save your changes. Auto Redial 106 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 121: Boss Groups

    Boss Group. Arriving calls can be answered by any group member. Any keyset (FlexSet, DKT, T207M, T208M, T207M/NP, T208M/BL, T322, and T328) group member can join a conversation; however, only one additional member can join, when the original group member is not in privacy mode.

  • Page 122: Call Forward

    Table 1: Boss Group Call Forward Codes Call Forward Feature Codes Type Internal and External Calls External Calls Only #168 #17707 Busy #167 #17706 No Answer #169 #17708 Timed #1984 #17709 Boss Groups 108 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Call Forward...
  • Page 123 Note: If you hear the reorder tone, Call Forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward for your Boss Group. Boss Groups 109 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Call Forward...

  • Page 124: Privacy

    1. Dial Privacy feature code #186. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Boss Groups 110 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Privacy...

  • Page 125: Call Forward

    1. The phone’s CF No Answer timer is defined in the online phone parameters— See “After Ring Time” on page 53. 2. CF_NO_ANS INT/EXT in the Station Timers branch (ST.T) of the Coral Program Interface, ask your system administrator. Call Forward 111 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 126 See your system administrator for the time period definitions. For example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm, calls can be forwarded to the group secretary. Time Period From Call Forward 112 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 127: Call Forward

    Coral’s Call Forward No Answer Timer (CF_NO_ANS INT/EXT) in the Station Timers branch (ST.T) when using this feature. See your system administrator for more details. Call Forward 113 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 128 Possible destinations for Y are the same as for X, plus your own station number, thus facilitating forwarding of internal calls to another destination, while retaining external calls at your own station, as shown in Case 5. Call Forward 114 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 129 4. Listen for the confirmation tone. 5. Press SPKR to hang up.  Note: If you hear a Tone, Call Forward is denied at your station (as defined by Class of Service). Reorder Call Forward 115 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 130 3. Enter or edit the call forward station destination number. Use to delete. [Save] 4. Press OK or to save your changes and activate the selected Call Forward option. Call Forward 116 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 131 - Memory Key 6 corresponds to programmable memory key labeled 6. - Memory Key 7 corresponds to programmable memory key labeled 7. - Memory Key 8 corresponds to programmable memory key labeled 8. Call Forward 117 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 132 - Change the default value as required. - Use the right/left navigator keys to enter required time-out period (5, 10 or 15 seconds). [Save] 5. Press OK or to save your changes. Call Forward 118 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 133: Call Return

    - Memory Key 4 corresponds to programmable memory key labeled 4. - Memory Key 5 corresponds to programmable memory key labeled 5. - Memory Key 6 corresponds to programmable memory key labeled 6. Call Return 119 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 134 2. Use the down navigator key to select 2. Key Type:. [Switch] or the right/left navigator keys to select Call Return. 3. Use [Save] 4. Press OK or to save your changes. Call Return 120 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 135: Caller Blocking

    Blocked. The blocked keyset caller does not hear any tone and the call is immediately disconnected. The blocked SIP caller hears a busy tone. To learn more about adding numbers to your Black List, see Using the Address Book Options on page 33. Caller Blocking 121 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 136: Camp-On

    2) Camp-On is automatically cancelled after a system-wide defined period after activation. When your phone rings (destination station now idle): Answer Call. Camp-On: 122 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Call Back...

  • Page 137: Cancellation Code

    The following symbol indicates a cancellation code:  Note: The cancellation code might vary from system to system. Consult with your system administrator for the code used in your system. Cancellation Code 123 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 138: Canned Messages

    Dial the entire procedure in a single block sequence. 1. Dial Canned Message access code. 2. Dial activation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Hang up. Canned Messages 124 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 139 Dial the entire procedure in a single block sequence. 1. Dial Canned Message access code. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Hang up. Canned Messages 125 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 140 Table 3: Canned Message - Text and User Access Codes Canned Message Number Access Code Canned Message Text 7026 7027 7028 7029 7030 7031 7032 7033 7034 7035 7036 7037 7038 7039 7040 7041 Canned Messages 126 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 141: Class Of Service (Cos) Switchover

    Notes: 1) To perform COS Switchover at your phone, you must first have a defined passcode (see page 193). 2) The selection of secondary COS is denied when your phone is in Check Out mode. Class of Service (COS) Switchover 127 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 142: Conference

    4. Wait for answer. You are now able to talk with both parties. 5. When you hang up, all parties are disconnected from the conference call. To program a programmable button as a Conference key: [Menu] 1. Press Conference 128 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) 3-Way Calling...
  • Page 143 - Memory Key 8 corresponds to programmable memory key labeled 8. - Memory Key 9 corresponds to programmable memory key labeled 9. - Memory Key 10 corresponds to programmable memory key labeled 10. Conference 129 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) 3-Way Calling...
  • Page 144 6. Use the down navigator key to select 2. Key Type:. [Switch] 7. Use or the right/left navigator keys to select Conf. 8. Press OK or [Save] to save your changes. Conference 130 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) 3-Way Calling...

  • Page 145: Conference

    Dial the entire procedure in a single block sequence. 1. Dial assigned conference number 7098-7099. [Send] 2. Press OK or A warning tone is heard by all participants. To leave a conference: 1. Hang up. Conference 131 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Multi-Party...

  • Page 146: Release

    The first to be removed is always the first member who joined the conference, the second to be removed is the second member who joined the conference, and so on. When a member is removed, a warning tone is heard by all remaining participants. Conference 132 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Release...

  • Page 147: Custom

    - Memory Key 4 corresponds to programmable memory key labeled 4. - Memory Key 5 corresponds to programmable memory key labeled 5. - Memory Key 6 corresponds to programmable memory key labeled 6. Custom 133 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 148 8. Use the down navigator key to select 3. Extension:. [Del] 9. Enter the DTMF digits from the dial pad. Use to delete. [Save] 10. Press OK or to save your changes. Custom 134 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Custom...

  • Page 149: Do Not Disturb (Dnd)

    CAUTION ! When Coral DND is activated at your station, no indicators are displayed on your phone’s screen to remind you that you are in DND mode. Do Not Disturb (DND) 135 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 150 4. Use the up/down navigator keys to select the button to be programmed and press OK or to select (see figure on for button numbers): page 200 • DSS Key 1 corresponds to programmable key labeled 1. Do Not Disturb (DND) 136 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 151 6. Use the down navigator key to select 2. Key Type:. [Switch] or the right/left navigator keys to select DND. 7. Use [Save] 8. Press OK or to save your changes. Do Not Disturb (DND) 137 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 152: Executive Privilege

    2) In order to use Executive Privilege your station must be defined with a passcode (see page 193). 3) Executive Privilege remains in effect for a single call only. Once the call is completed the phone returns to its original Class of Service. Executive Privilege 138 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 153: Flexicall

    • Boss Group call (except for the first ringing member defined with the FlexiCall feature) • ELA Group call (except for the first ringing member defined with the FlexiCall feature) • Bell/UNA • Reminder, Wakeup • Voice Page FlexiCall 139 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 154        Irrelevant Irrelevant        Table 4: FlexiCall Forward Codes FlexiCall Type Feature Codes #17710 Internal #17711 External #17712 FlexiCall 140 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 155 4. Listen for the confirmation tone. 5. Press SPKR to hang up.  Note: If you hear a reorder tone, FlexiCall is denied at your station (as defined by Class of Service). FlexiCall 141 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 156 1. Answer the FlexiCall call as you would answer a regular call. (See your remote phone User Guide). 2. Once you have answered a FlexiCall call at your remote destination, you can activate any of the options described in Table 5, “FlexiCall Options from Remote Destination”. FlexiCall 142 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 157 Used to Start/Stop Recording incoming calls (requires a system-wide defined Navigator application). Call Recording /  Help Requesting Or send Help request (requires a pre-selected system-wide defined keyset station). FlexiCall 143 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 158 Note: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code. Use the table below to record the number and code: Voice Mail (IVR) Voice Mail Remote Dial Number Access Code FlexiCall 144 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 159: Follow Me

    2. Dial your own station number. 3. Dial activation code . [Send] 4. Press OK or 5. Listen for the confirmation tone. 6. Press SPKR to hang up. Follow Me 145 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 160 1. Dial Call Forward All (or External) feature code #141 (or #17702) (see Table 2 on page 113). 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Follow Me 146 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 161: Freedom (Irss)

    2. Dial the number of a Private/Public Library defined with your off- site phone number. [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Freedom (IRSS) 147 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 162 Dial the entire procedure in a single block sequence. 1. Dial Freedom feature code #17714. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Freedom (IRSS) 148 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 163 4) To enable another Freedom phone, skip to page 155. 6. Listen for the ringback tone. 7. Wait for an answer. 8. You can activate any of the options described in the table on page 151. Freedom (IRSS) 149 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 164 • To enable another Freedom phone, skip to page 155. 7. Listen for the ringback tone. 8. Wait for an answer. 9. You can activate any of the options described in the table on page 151. Freedom (IRSS) 150 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 165 Used to Start/Stop Recording outgoming calls (requires a system-wide defined Navigator application). Call Recording /  Help Requesting Or send Help request (requires a pre-selected system-wide defined keyset station). Freedom (IRSS) 151 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 166 2. Dial the third party number and wait for an answer. 3. Dial 2. The third party is put on.  4. When you have concluded your private conversation, dial 2 to complete a 3-way Conference call.  Freedom (IRSS) 152 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 167 Notes: 1) Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code. 2) Use the table below to record that number and code: Voice Mail (IVR) Voice Mail Remote Dial Number Access Code Freedom (IRSS) 153 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 168 5. Listen for the confirmation tone. To cancel the FlexiCall All feature from your Freedom phone: 1. Repeat steps 1-3 above. 2. Dial cancellation code . 3. Listen for the confirmation tone. Freedom (IRSS) 154 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 169 Dial the entire procedure in a single block sequence. 1. Repeat steps 1-4 above. 2. Dial cancellation code . 3. Listen for a short burst of confirmation tone. Freedom is cancelled at your station. Freedom (IRSS) 155 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 170: Group Calls (Conference)

    Group Call options are set in the Group Call definitions. A user can be authorized to force release a participant or terminate an entire conference. Group Calls (Conference) 156 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 171: Group Call Features

    ....... 158 TEMPORARY CONFERENCE ACTIVATION ....... 159 JOINING .................. 160 FORCED RELEASE OF A PARTICIPANT ......161 FORCED RELEASE OF AN ENTIRE GROUP CALL ..162 Group Calls (Conference) 157 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Group Call Features...

  • Page 172: Preset Conference Activation

    Note: You will hear a warning tone every time a member answers (if defined system-wide) . 5. Start speaking. Use the following form to write in your group numbers and destination. Zone/Area/Members Access Code Group Calls (Conference) 158 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Preset Conference Activation...

  • Page 173: Temporary Conference Activation

    7. Wait for members to join, hear a warning tone (if defined system-wide) every time a member answers. 8. Start speaking.  Note: For Group Call access code, see the table on page 158. Group Calls (Conference) 159 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Temporary Conference Activation...

  • Page 174: Joining

    Note: When the group is defined as blocked against joining an ongoing conference, a busy tone is heard. To leave a conference: Press SPKR to hang up. A warning tone is heard by all participants (if defined system-wide). Group Calls (Conference) 160 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Joining...

  • Page 175: Forced Release Of A Participant

    2. Dial participant number. 3. Dial activation code . [Send] 4. Press OK or 5. There is no confirmation tone. 6. Press SPKR to hang up. Group Calls (Conference) 161 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Forced Release of a Participant...

  • Page 176: Forced Release Of An Entire Group Call

    3. Dial activation code . [Send] 4. Press OK or 5. No confirmation tone is heard. 6. Press SPKR to hang up. Group Calls (Conference) 162 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Forced Release of an Entire Group Call...

  • Page 177: Group Listening

    - Memory Key 2 corresponds to programmable memory key labeled 2. - Memory Key 3 corresponds to programmable memory key labeled 3. - Memory Key 4 corresponds to programmable memory key labeled 4. Group Listening 163 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 178 6. Use the down navigator key to select 2. Key Type:. [Switch] 7. Use or the right/left navigator keys to select Group Listen. [Save] 8. Press OK or to save your changes. Group Listening 164 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Group Listening...

  • Page 179: History

    You can continue to use any of these lists to directly dial the call by pressing the [Send] soft key. Alternatively, you can delete one or all of the call records and exit to the idle display as required. History 165 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 180 This count is reset to zero whenever the speakerphone is activated or when lifting the receiver, and is not shown again until new calls are missed. History 166 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 181 5. Use the up/down navigator keys to scroll between the different number options (Office, Mobile, and Other). [Delete] 6. Enter the number or numbers from the dial pad. Use to delete. [Save] 7. Press OK or to save your changes. History 167 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 182: Hold

    Note: If you placed more than one call on hold, press the flashing Line key or use the up/down navigator keys to Resume] soft key or the the Hold button. select the Line key and then press the [ Hold 168 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 183 - Memory Key 3 corresponds to programmable memory key labeled 3. - Memory Key 4 corresponds to programmable memory key labeled 4. - Memory Key 5 corresponds to programmable memory key labeled 5. Hold 169 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 184 6. Use the down navigator key to select 2. Key Type:. [Switch] or the right/left navigator keys to select Hold, Private Hold, or Public Hold. 7. Use [Save] 8. Press OK or to save your changes. Hold 170 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 185: Hot Line (Immediate)

    Hot Line (2. Features -> 5. Hot Line:). [Del] 2. Enter the hot line number from the dial pad. Use to delete. [Save] 3. Press OK or to save your changes. Hot Line (Immediate) 171 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 186: Language

    2. A list of languages is displayed. Use the up/down navigator keys to scroll between the different languages. [Save] 3. Press OK or to select the language for your phone. Language 172 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 187: Last Number Redial

    • Dial feature code #143 and then press OK or REDIAL fixed key. • Press the [Send] • Press a pre-programmed Redial button (see 174) and then press OK or page Last Number Redial 173 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 188 - Memory Key 6 corresponds to programmable memory key labeled 6. - Memory Key 7 corresponds to programmable memory key labeled 7. - Memory Key 8 corresponds to programmable memory key labeled 8. Last Number Redial 174 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 189 6. Use the down navigator key to select 2. Key Type:. [Switch] or the right/left navigator keys to select Redial. 7. Use [Save] 8. Press OK or to save your changes. Last Number Redial 175 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 190: Malicious Call Trace

    Note: If you hear a reorder tone, Malicious Call Trace is denied at your station (as defined by the Class of Service). To use the feature, ask your Attendant to activate Malicious Call Trace at your station. Malicious Call Trace 176 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 191 1. Dial feature code #1740. 2. Dial the cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Malicious Call Trace 177 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 192: Malicious Call Trace Printout

    2) The details recorded include the Originating number (for external calls: ANI if available, else trunk number), your station number and the time of the calls. 3) The listing is not deleted when printed out. It can be reprinted later, including subsequent updates. Malicious Call Trace Printout 178 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 193: Message

    180) 2. Enter your voice mail password and follow the instructions given. To learn more about using the voice mail system, refer to the Sea Mail User Guide. Message 179 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Answering...
  • Page 194 Key Event. 5. Use the down navigator key to select 2. Key Type:. [Switch] or the right/left navigator keys to select Voice Mail. 6. Use Answering 180 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 195 9. Use the down navigator key to select 4. Extension:. [Del] 10. Enter your voice mail number from the dial pad. Use to delete. [Save] 11. Press OK or to save your changes. Answering 181 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 196: Message

    Note: When you try to leave a message at a station, and receive a reorder tone, the station is probably not equipped with a message waiting lamp, or not configured to accept messages. Message 182 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Leaving...

  • Page 197: Cancellation

    1. Dial Message Cancellation feature code #1440. 2. Dial station or network number. [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Message 183 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Cancellation...

  • Page 198: Mute Microphone

    To turn off the microphone during a call: Press MUTE. Party cannot hear your side of the conversation. icon appears on the Call display. To return to 2-way conversation: Press the MUTE key. Mute Microphone 184 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 199: Night Answer (Central Bell/Una Pickup)

    2. Dial the number of the ringing bell. [Send] 3. Press OK or 4. Answer the call.  Note: UNA (Universal Night Answering) Pickup is also known as Bell Pickup. Night Answer (Central Bell/UNA Pickup) 185 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 200: Page Queue

    Page_Q was placed. Table 7: Page Queue - Access Codes Page queue Number Access Code (Dial Pad Number) 7060 7061 7062 7063 7064 7065 7066 7067 7068 7069 Page Queue 186 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 201: Paging

    2. Press OK or 3. Announce your message. 4. Press SPKR to hang up. Table 8: Voice Paging - Access Codes Location/Area Access Code 7074 7075 7076 7077 7078 7079 Paging 187 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Public Address...

  • Page 202: Voice (To Single Keyset)

    Paging: Voice (To Single Keyset) #191 or #3 You can voice page an idle or busy keyset (FlexSet, DKT, T207M, T208M, T207M/NP, T208M/BL, T322 or T328). To voice page (from idle): Dial the entire procedure in a single block sequence.

  • Page 203: Zone (To Keyset Group)

    Paging: Zone (To Keyset Group) You can page a preprogrammed group of keysets (FlexSet, DKT, T207M, T208M, T207M/NP, T208M/BL, T322 or T328) within a zone, area or dispersed within your organization. Use the form on this page to write in the various paging zones or areas in your company and their associated access codes.

  • Page 204: Park

    That is, the first parked call (first in) is the first call that is picked up (first out). 2) If the parked call is not picked up within a predetermined time, the call automatically returns to the originating station from which the park was made. Park 190 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 205 - Memory Key 6 corresponds to programmable memory key labeled 6. - Memory Key 7 corresponds to programmable memory key labeled 7. - Memory Key 8 corresponds to programmable memory key labeled 8. Park 191 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 206 10. Use the down navigator key to select 4. Extension:. [Del] 11. Enter numbers from the dial pad. Use to delete. [Save] 12. Press OK or to save your changes. Park 192 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 207: Passcode

    6. Press SPKR to hang up. cannot utilize the features that require the code. Therefore, write your passcode number in a secure place for future reference. Passcode 193 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 208 2. Dial your current passcode (four digits). 3. Dial your new passcode (four digits). 4. Redial your new passcode. [Send] 5. Press OK or 6. Listen for the confirmation tone. 7. Press SPKR to hang up. Passcode 194 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 209: Phone Dial Lock

    5. Listen for the confirmation tone. 6. Press SPKR to hang up.  Note: You must first define a passcode (see 193) in order to use this Coral feature. page Phone Dial Lock 195 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 210: Pickup: Group, Directed

    Dial the entire procedure in a single block sequence. 1. Dial Directed Call Pickup feature code #180. 2. Dial the number of the ringing phone. [Send] 3. Press OK or 4. Answer the call. Pickup: Group, Directed 196 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 211 - Memory Key 6 corresponds to programmable memory key labeled 6. - Memory Key 7 corresponds to programmable memory key labeled 7. - Memory Key 8 corresponds to programmable memory key labeled 8. Pickup: Group, Directed 197 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 212 10. Use the down navigator key to select 4. Extension:. [Del] 11. Enter numbers from the dial pad. Use to delete. [Save] 12. Press OK or to save your changes. Pickup: Group, Directed 198 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 213: Programmable Buttons

    Subject: RE: DESI for T322, T328, X338 ‫.עדיין לא פתחנו מק"טים‬ ‫ אגב, ל- 223 אין תויות! הוא‬Desi Less. 338 -‫.אני אבקש מישראל לפתוח מק"טים ל- 823 ו‬ ‫מנחם‬ Programmable Buttons (Line and Memory Keys) 199 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 214 Programmable Buttons (Line and Memory Keys) Programmable Button Numbers Programmable Buttons (Line and Memory Keys) 200 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 215 4. Use the up/down navigator keys to select the button to be programmed and press OK or [Enter] to select (see figure on for button numbers): page 200 - Line Key 1 corresponds to programmable line key labeled 1. Programmable Buttons (Line and Memory Keys) 201 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 216 8. Use the down navigator key to select 3. Extension:. [Del] 9. Enter numbers from the dial pad. Use to delete. Programmable Buttons (Line and Memory Keys) 202 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 217 - Memory Key 4 corresponds to programmable memory key labeled 4. - Memory Key 5 corresponds to programmable memory key labeled 5. - Memory Key 6 corresponds to programmable memory key labeled 6. Programmable Buttons (Line and Memory Keys) 203 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 218 - Call Return (See “To program a programmable button with Call Return:” on page 119. - SMS (for future use) - Pick Up (See “To program a programmable button as a Direct Pick Up key:” on page 197.) Programmable Buttons (Line and Memory Keys) 204 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 219 - Memory Key 1 corresponds to programmable memory key labeled 1. - Memory Key 2 corresponds to programmable memory key labeled 2. - Memory Key 3 corresponds to programmable memory key labeled 3. Programmable Buttons (Line and Memory Keys) 205 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 220 Define the feature as required. [Save] b. Press OK or to save your changes. c. The feature is either activated or cancelled, as defined. Programmable Buttons (Line and Memory Keys) 206 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 221 [Save] 7. Press OK or to save your changes. Programmable Buttons (Line and Memory Keys) 207 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 222 [Del] 7. Enter the pickup number from the dial pad. Use to delete. [Save] 8. Press OK or to save your changes. Programmable Buttons (Line and Memory Keys) 208 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 223: Receiving Calls / Answering Calls

    Receiving Calls / Answering Calls See Receiving Calls / Answering Calls on page 31. Receiving Calls / Answering Calls 209 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 224: Relay (Accessory)

    1. Dial Relay code. 7087 2. Dial cancellation code . 7088 [Send] 3. Press OK or 7089 4. Listen for the confirmation tone. 7090 5. Press SPKR to hang up. 7091 Relay (Accessory) 210 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 225: Reminder

    When the phone rings, the “REMIN” CALLING message appears indicating that this is a reminder call: 1. Answer the call; the message appears. “REMIN” 2. End the call (see Ending Calls on page 32). Reminder 211 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 226 Note: Reminder times must be cancelled one at a time. If you have more than one reminder time programmed, then the closest reminder time to the present hour is cancelled. You must repeat this procedure to cancel each subsequent reminder time. Reminder 212 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 227: Ring Adjustment

    • Press the left of the Volume key (-) to decrease the ringing volume. CAUTION ! The ringer is disabled and the phone cannot receive calls when DND or Call Forward All has been activated. Ring Adjustment 213 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 228: Room Status

    Dial the entire procedure in a single block sequence. 1. Dial Room Status access code. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. Room Status 214 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 229 Room Status Room Status Numbers and Access Codes Room Status # Access Code Name 7026 7027 7028 7029 7030 7031 7032 7033 7034 7035 7036 7037 7038 7039 7040 7041 Room Status 215 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 230: Security Line

    1. Dial Security feature code #17700. 2. Dial cancellation code . [Send] 3. Press OK or 4. Listen for the confirmation tone. 5. Press SPKR to hang up. All break-in attempts are allowed. Security Line 216 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 231: Send

    ’*’ or ‘#’ as send (2. Features -> 4. ‘*’ or ‘#’ as send). [Switch] 2. Use or the right/left navigator keys to scroll to the required option (#, *, or Disable). [Save] 3. Press OK or to save your changes. Send 217 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 232: Speed Dialing

    Private Library numbers). Coral Private Coral Private Library Contents (Destination) Library Number 7000 7001 7002 7003 7004 7005 7006 7007 7008 7009 Speed Dialing 218 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Programming Coral Private Libraries...
  • Page 233 1. Dial Private Speed Dial feature code #193. 2. Dial the required Private Library number 7000-7009. 3. Dial cancellation code . [Send] 4. Press OK or 5. No confirmation tone is heard. Speed Dialing 219 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Programming Coral Private Libraries...
  • Page 234 Enables display (for Call Accounting System) Wait for second Dial Tone Display ‘-’ (for Call accounting System) Calibrated Opening on trunk (Flash) Dial  out  Dial # out Speed Dialing 220 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Programming Coral Private Libraries...

  • Page 235: Using Private And Public Libraries

    Note: In some cases the Speed Dialing number must be followed by a Forced Account code. When Forced Account code is required the distinctive dial tone is heard after dialing the speed call library number. Speed Dialing 221 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom) Using Private and Public Libraries...

  • Page 236: Time & Date

    2. Edit the primary NTP server according to which time is set for your phone. Use the to delete. [Save] 3. Press OK or to save your changes. Time & Date 222 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 237 24 Hour and 12 Hour time formats. [Save] 3. Press OK or to select the time format for your phone. Time & Date 223 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 238: Transfer

    6. Wait for answer. 7. Announce the call, then hang up to complete the transfer. Your phone is immediately disconnected from the call. Transfer 224 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 239 3. Dial the Transfer destination number. [Send] 4. Press OK or [Transfer] 5. Press the soft key or the pre-programmed Transfer button again.When you hang up, you are disconnected from the call. Transfer 225 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 240 - Memory Key 6 corresponds to programmable memory key labeled 6. - Memory Key 7 corresponds to programmable memory key labeled 7. - Memory Key 8 corresponds to programmable memory key labeled 8. Transfer 226 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 241 6. Use the down navigator key to select 2. Key Type:. [Switch] or the right/left navigator keys to select Tranfer. 7. Use [Save] 8. Press OK or to save your changes. Transfer 227 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 242: Volume Adjustment

    2. Navigate to the required volume item by using the up/down arrow keys. [Enter] 3. Press OK or to select. 4. A volume indicator on the screen graphically depicts the current volume level. Volume Adjustment 228 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 243 To adjust volume level during a call: During a call (handsfree or handset) or during ringing, the phone’s volume items can be adjusted by using the Volume key (+ to increase, - to decrease). Volume Adjustment 229 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 244: Waiting Calls - Receiving

    Call Waiting (2. Features -> 2. Call Waiting:). [Switch] 2. Use or the right/left navigator keys to scroll to the required option. [Save] 3. Press OK or to save your changes. Waiting Calls — Receiving 230 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 245: Wakeup

    When the phone rings, the “WAKE” CALLING message appears indicating that this is a wakeup call: 1. Answer the call; the message appears. “WAKE” 2. End the call (see Ending Calls on page 32). Wakeup 231 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 246 If you have more than one wakeup request time programmed, then the closest wakeup time to the present hour is cancelled. You must repeat this procedure to cancel each subsequent wakeup time. Wakeup 232 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 247: Appendix A - Glossary

    Recorded messages can be informative, for (DVMS) example: transfer messages, or advertisements. Enter In this Guide, “Enter” means entering a password or other alphanumeric characters. Appendix A - Glossary A-1 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 248 A series of digits which must be keyed in order to gain access to a trunk or trunk Code group. Port Provides access to a device, station or trunk from within the system. PSTN Public Switch Telephone Network. The traditional land-line phone network. Appendix A - Glossary A-2 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 249 Usually referred to as CO Trunk Number. This is the number dialed by an outside telephone user from the public network (through the Central Office) in order to call an internal station. (Number listed in the local telephone directory.) Appendix A - Glossary A-3 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 250 If the code is not found, dialing is blocked; when the code is found, dialing is allowed. Each code can have specific dialing restrictions. Appendix A - Glossary A-4 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

  • Page 251: Appendix B - Tones

    A tone heard when the destination you have dialed is ringing. Second Ringback Tone Indicates that the destination you have dialed is busy, and your call is waiting to be answered. Appendix B - Tones B-1 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 252 A tone heard while engaged in a conversation, indicating that a third party wants to break into the conversation with a whisper. The second conversing party does not hear the tone. Appendix B - Tones B-2 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
  • Page 253 International Headquarters Tadiran Telecom Ltd. 18 Hasivim Street P.O.Box 7607 Petach Tikva 49170 Israel Tel. +972-3-9262000, Fax. +972-3-9262310 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 http://www.tadirantele.com C o r a l...

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