Work Mode Duringa Call - NEC Series E User Manual

Agent console dterm
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WORK MODE DURING
A CALL
T
S
W
M
O
ET
ORK
ODE
While engaged in an ACD call, press
key, WORK lamp lights steadily.
Displays Work Pending.
RELEASE
Press
key
or go on hook to
terminate ACD call.
Work lamp
light steady red.
D
C
URING A
ALL
WORK
WORK PENDING
(Time display)
WORK MODE
(Time display)
Then changes to:
(Time display)
No further ACD calls will be received.
Upon completion
of Work, press
WORK
key, lamp
extinguishes.
Work mode is canceled, status returns to
Ready, ACD calls will be received.
17
READY
(Time display)

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