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To Report Trunk Trouble; Tally-Oh Features - NEC Series E User Manual

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TO REPORT
TRUNK TROUBLE
NOTE: The ACD call is not effected by this
procedure. ACD Agent must be engaged in a call
to initiate a trunk trouble report. Pressing
key does not clear the problem. Trunk trouble can
only be activated while on an ACD call (station or
trunk call).
While engaged
in an ACD call,
TRK TRBL
press
key once only.
When changes to: after 4 seconds:
Trouble report is automatically reported
to MIS subsystems and Maintenance
Administration Terminal.
TRK TRBL
TROUBLE REPORTED
(Time display)
5:22
WATS
3
(Time display)

TALLY-OH FEATURES

Tally-Oh codes beginning with a zero are
reserved for special use by agents and are
not reported to the MIS. These codes invoke
various actions, such as statistical displays and
mode changes performed on a tenant basis.
O
P
PERATING
ROCEDURES
TALLY
Press
key.
Enter tally code, then
21
#.

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