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Tally Count; To Place An Assistance Call - NEC Series E User Manual

Agent console dterm
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TALLY COUNT

W
E
HILE
NGAGED IN AN
I
W
M
N
ORK
ODE
TALLY
Press
key;
lamp flashes green.
Press desired digit
1-9 key on dial
keypad up to 22
#
digits, press
key
to validate entry.
The entered digits
are displayed.
Then changes to:
TALLY lamp extinguishes.
Data is registered in the MIS system.
ACD C
ALL OR
TALLY NUMBER?
(Time display)
22#
(Time display)
TALLY ENTERED
(Time display)
TO PLACE AN
ASSISTANCE CALL
A
E
GENT IS
NGAGED IN AN
Agent presses
ASSIST
key; lamp
lights steadily.
The Agent hears ring back tone and the assist
destination is rung (normally a supervisor).
If no supervisor is available, the call waiting
indicator is provided to each supervisor, until
answered. (Depends on ACD programming).
Agent may converse with supervisor, ACD
Call is held in automatic hold mode.
To cancel assistance call, press the TRANSFER
key; the ACD will be recovered.
18
ACD C
ALL
ASSIST PARTS
(Time display)

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Dterm e series