Download  Print this page

NEC Series E User Manual page 18

Agent console dterm
Hide thumbs

Advertisement

Status returned to Ready or Work mode.
NOTE: Depending on the type of MIS system used,
the ACD system can be set up for multiple break type.
Multiple break
BREAK TYPE?
types is selected
by the system.
BREAK
Press the
key, lamp lights
steadily.
The agent then
BREAK TYPE?
inputs x via the key
pad, one digit
(x=x1-9), then
#
presses the
key.
BREAK TYPE = X
Then changes to:
ON BREAK
(Time display)
(Time display)
(Time display)
(Time display)
16
NOTE: The Supervisor defines Break selection types
in the MIS and provides this information to the Agent.
Example:
Break 1 - Lunch
Break 2 - Restroom
Break 3 - Files
Break 4 - Coffee

Advertisement

loading

  Related Manuals for NEC Series E

This manual is also suitable for:

Dterm e series