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NEC Series E User Manual page 24

Agent console dterm
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Special Agent System Tally Code (Leading O)
Code
000# Displays the agent's statistics (shift time, number of ACD calls answered, average talk time, total time
in Work mode since logging on, and total time in Break mode since logging on) for the current agent
or the last agent logged on. The statistics are for the shift, they are not given on a per split basis.
To invoke, press
SAMPLE DISPLAYS:
001# Displays the queue depth of the split(s) served by the logged on agent. If the position is Vacant and
allowed a single split, the queue depth for that split is shown. For an agent, in multi-split mode, the
information for each split will be displayed for a four second interval.
To invoke, press
SAMPLE DISPLAY:
002# Displays the time waited by the longest waiting call in the split(s) served by the logged on agent. If the
position is Vacant and allowed a single split, the wait time for that split is shown. For an agent, in
multi-split mode, the information for each split will be displayed for a four second interval.
To invoke, press
SAMPLE DISPLAY:
Meaning
000#.
SHIFT
ACD CALLS
AVG TALK
T-WORK
T-BREAK
001#.
ORDERS
002#.
SERVICE
3:12:48
(hours, minutes, seconds)
22
(one to three digits)
3:11
(minutes and seconds)
0:20:16
(hours, minutes, seconds)
0:10:00
(hours, minutes, seconds)
10
1:28
(Minutes, Seconds)
22

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