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To Set Manual Answer; To Answer/Release An Incoming Acd Call - NEC Series E User Manual

Agent console dterm
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TO SET
MANUAL ANSWER
F
A
A
ROM
UTOMATIC
NSWER
AUTO
Press
key.
Lamp is dark.
Incoming ACD calls.
ACD CALL
Press
key or go off hook
on the ACD line to
answer calls.
Upon completion of conversation, press
RELEASE
key if using handset, position is
returned to Ready Status.
S
TATUS
MANUAL ANSWER
(Time display)
Time
Type
No.
15:39
WATS
3
(Time display)
TO ANSWER/RELEASE AN
INCOMING ACD CALL
F
M
ROM THE
ANUAL
Incoming ACD
call, associated
lamp flashes red.
Display alternates between who is calling name,
ACD Agent number, trunk etc. and time in queue
in minutes and seconds.
ACD CALL
Press
key or go off hook
on the ACD line,
lamp is steadily
lit green.
11
A
S
NSWER
TATUS
READY
(Time display)
15:39
WATS
3
(Time display)
TIME IN
Q
0:02
(Time display)

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Dterm e series