To Set Manual Answer; To Answer/Release An Incoming Acd Call - NEC Series E User Manual

TO SET
MANUAL ANSWER
F A A
ROM UTOMATIC NSWER
AUTO
Press key.
Lamp is dark.
Incoming ACD calls.
ACD CALL
Press
key or go off hook
on the ACD line to
answer calls.
Upon completion of conversation, press
RELEASE
key if using handset, position is
returned to Ready Status.
S
TATUS
MANUAL ANSWER
(Time display)
Time Type No.
15:39 WATS 3
(Time display)
TO ANSWER/RELEASE AN
INCOMING ACD CALL
F M
ROM THE ANUAL
Incoming ACD
call, associated
lamp flashes red.
Display alternates between who is calling name,
ACD Agent number, trunk etc. and time in queue
in minutes and seconds.
ACD CALL
Press
key or go off hook
on the ACD line,
lamp is steadily
lit green.
11
A S
NSWER TATUS
READY
(Time display)
15:39 WATS 3
(Time display)
TIME IN Q 0:02
(Time display)