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To Hold A Call - NEC Series E User Manual

Agent console dterm
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TO HOLD A CALL

W
E
HILE
NGAGED IN AN
HOLD
Press
key;
held line will flash
green.
Displayed name, ACD Agent number, trunk,
etc. flashes.
T
R
O
ETRIEVE
Lift Handset.
ACD
Press
key.
Upon call
completion press
RELEASE
key.
ACD C
ALL
HLD
WATS
3
(Time display)
Route
TRK No.
WATS
1:09
3
(Time display)
READY
(Time display)
I
U
F
NANSWERED
After a preprogrammed time; automatic recall
is initiated.
Visual and audible signal (rapid flash and ring
burst) will be sent to ACD Agent which
placed call on hold.
13

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Dterm e series