Download  Print this page

To Place An Emergency Call - NEC Series E User Manual

Agent console dterm
Hide thumbs

Advertisement

If the supervisor decides to join the call, the
agent and calling party will hear a warning tone.
TO PLACE AN
EMERGENCY CALL
A
C
E
GENT
ONSOLE IS
NGAGED IN
ACD C
AN
ALL
Agent presses
EMER
key, lamp
lights red steadily.
Supervisor is
monitoring call
between Agent
and ACD caller.
ASSOCIATED lamp will flash.
Conversation is simultaneously being
recorded if equipment has been provided.
EMERG
SUPVR
(Time display)
MONITOR
XXXX
(Time display)
To barge into the call the supervisor presses
MON
key, then 1, #.
the
RELEASE
Press
key to transfer the call to
supervisory position after the supervisor
answers. No dialing is necessary.
To cancel emergency request (to ringing
destination), press the
T
B
D
O
USY
ESTINATION
If the request is routed to an individual
supervisor' s ACD or PBX line, press the
EMER
key.
If the request is
routed to a busy
supervisor, the
agent' s LED is
extinguished.
The ACD agent' s conversation is
never interrupted.
20
EMER
key again.
EMERG BUSY
(Time display)

Advertisement

Table of Contents
loading

  Related Manuals for NEC Series E

This manual is also suitable for:

Dterm e series