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To Transfer A Call To Split Queue - NEC Series E User Manual

Agent console dterm
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TO TRANSFER A CALL TO
SPLIT QUEUE
F
PBX S
ROM A
TATION OR AN
S
P
OR
UPERVISOR
OSITION
After pressing the TRANSFER key, the PBX
station or ACD agent or supervisor position
transfers the calling party to the ACD pilot
by dialing the pilot number associated with
the split the call is being transferred to.
TRANSFER
Press
key,
receive interrupted
dial tone.
NOTE: ACD calls transferred to a NON-ACD
transfer station will recall if the station is busy
upon release.
ACD A
GENT
XFR
(Time display)
Dial the destination
split via a pilot
number.
RELEASE
Press
key, hang up (announcements
will be heard by the transferred party) or wait
for transfer ACD agent to answer.
14
Steady
Flashes
XFR
3000
(Time display)

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