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Acd Call - NEC Series E User Manual

Agent console dterm
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ACD P
ROGRAMMABLE
AUTO/MAN
When pressed the associated lamp will light
steadily indicating the Agent is in the Automatic
Answer Mode and will automatically receive a
new ACD call upon the release of an established
call if calls are in queue to that Split. Before
being connected to a new call the Agent will
hear "Zip" tone.
When pressed again the Agent' s Answer mode
will change from Automatic to Manual. The
associated lamp is dark. When an ACD call
comes into the ACD Agent position which
is set for manual operation, the console rings
and must be manually answered by pressing the
ACD call key.
MONITOR/BARGE
This feature allows the Agent to select another
Agent position to monitor or barge into calls
on both the ACD line and NON-ACD line at
that Agent position.
L
/F
K
INE
EATURE
EYS
EMER
This feature permits an ACD Agent to record a
conversation between an ACD Agent and caller
if recording equipment is provided. Simultaneously,
a call is placed to the Split Supervisors Line key
for silent monitoring.

ACD CALL

All ACD calls directed to an ACD Agent will
terminate to this line key.
LINE
This key is used by the Agent to originate or
answer a NON-ACD call.
TRK TRBL
The Agent presses this key to report low
volume, static, or any problem with trunks
encountered during a call.*
*This feature does not improve upon problem encountered.
3

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