Upon completion of conversation, press
key, all three parties will be connected.
Either the Supervisor or the Agent may drop
out of the call by pressing
the agent or supervisor disconnects from the
assisted call, the ASSIST lamp extinguishes
and the display returns to the original status.
The remaining party may converse with the
If the assist feature
is terminated to
a busy supervisor.
key to return to the calling
party, the assistance call is canceled.
An agent can request to be monitored by a
specific agent or supervisor. If the
feature is dedicated to the
key. The ASSIST
Either the supervisor' s name or the name of the
supervisor' s split is displayed.
The ASSIST lamp
flashes red at the ACD Agent.
The monitor lamp flashes red at the supervisor
To barge into the call, the supervisor presses
key, then 1, #.