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Monitor Me - NEC Series E User Manual

Agent console dterm
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C
C
/T
ALL
ONFERENCE
RANSFER
Upon completion of conversation, press
CONF
key, all three parties will be connected.
Either the Supervisor or the Agent may drop
out of the call by pressing
the agent or supervisor disconnects from the
assisted call, the ASSIST lamp extinguishes
and the display returns to the original status.
The remaining party may converse with the
ACD caller.
If the assist feature
is terminated to
a busy supervisor.
T
C
O
ANCEL
TRANSFER
Press
key to return to the calling
party, the assistance call is canceled.
RELEASE
key. When
ASSIST BUSY
XXXX
(Time display)

MONITOR ME

An agent can request to be monitored by a
specific agent or supervisor. If the
feature is dedicated to the
ASSIST
Press the
key. The ASSIST
lamp lights.
Either the supervisor' s name or the name of the
supervisor' s split is displayed.
When the
supervisor answers.
The ASSIST lamp
flashes red at the ACD Agent.
The monitor lamp flashes red at the supervisor
position.
To barge into the call, the supervisor presses
MON
key, then 1, #.
the
19
ASSIST
key
MONITOR ME
feature.
MONITOR JAMES
(Time display)
MONITOR
XXXX
(Time display)

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Dterm e series