To Set/Reset Break Mode - NEC Series E User Manual

Agent console dterm
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TO SET/RESET
BREAK MODE
W
E
HILE
NGAGED IN AN
BREAK
Press
key, lamp lights
steadily.
Then changes to:
Position in the Break mode upon completion
of the conversation, will be taken out of queue
and no ACD calls will be routed to the position.
ACD C
ALL
BREAK PENDING
(Time display)
WATS
3
(Time display)
F
R
S
ROM
EADY
TATUS
B
T
REAK
YPE
BREAK
Press
key,
lamp lights steadily.
T
R
O
ESET
Upon completion
of Break mode,
BREAK
press
key.
Lamp lights steadily.
Break mode is canceled
and the LCD display
indicates time spent
on break in minutes
and seconds.
NOTE: Break mode can be set if any call is on hold.
Break Mode may be set/reset when NON-ACD LINE
is actively engaged in a call.
15
U
N
SING A
ORMAL
ON BREAK
(Time display)
BREAK OVER
15:00
(Time display)
Then changes to:
READY
(Time display)

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