Download  Print this page

NEC Series E User Manual page 27

Agent console dterm
Hide thumbs

Advertisement

Special Agent System Tally Code (Leading O)
Code
024
To add a new split to split list.
To invoke, press
working splits. An agent may work in up to 16 splits simultaneously.
025
To delete a split from the split list.
To invoke, press
026# To display current split list.
To invoke, press
split's name will be shown for approximately 3 seconds.
027# To save the current working split list to permanent ACD database memory.
To invoke, press
Ordinarily, when splits are added or deleted (via Tally-Oh 024 and 025) they are in use for the
current logon session only. However, if the split selections are to be permanently assigned (until
modified) to that agent's logon ID then they must be transferred to permanent ACD database memory.
028# Unlocks the agent's current position. This request is for emergency use only. There is no display
associated with this request.
To invoke, press
Meaning
024ssspp#
to add a new working split
025sss#
to delete a split
(sss)
026#
to display a list of the currently assigned splits on the agent's LCD display. Each
027#
to save the current split assignments to permanent ACD database memory.
028#. (Emergency use only, notify NECAM of any lockups.)
(sss)
at preference level
from the list of splits.
25
(pp)
to the list of

Advertisement

loading

  Related Manuals for NEC Series E

This manual is also suitable for:

Dterm e series