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NEC Series E User Manual page 26

Agent console dterm
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Special Agent System Tally Code (Leading O)
Code
006# Sends a request during an ACD call for a supervisor to monitor the conversation. The display shows
the designated supervisor's name or split.
To invoke, press
SAMPLE DISPLAY:
007# Sends a request to temporarily disable the Work mode time limit. This request is only valid from Work
mode, and the timer will be disabled only until the agent leaves Work mode.
To invoke, press
SAMPLE DISPLAY:
008# Displays the time and date for four seconds. This request can be made from any mode.
To invoke, press
SAMPLE DISPLAY:
009# Clear permanent display such as "READY," "ON BREAK," or "VACANT."
021# Setup Connection Displays, see "CONNECTION DISPLAYS C-199"
022# Online Help, see "CONNECTION DISPLAYS C-199"
023# Show Connection Displays, see "CONNECTION DISPLAYS C-199"
Meaning
006#.
MONITOR
007#.
TIMEOUT
008#.
1:32 PM
JAMES
DISABLED
MON 22
see ACD F&S.
see ACD F&S.
see ACD F&S.
24

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